KM Realty, Inc

KM Realty was there for us when we needed them most. Before hiring KM Realty to manage our property we were managing it ourselves. Biggest mistake ever! I had no idea how hard it could be managing a property and the amount of time spent bending over backwards for Tenant’s that were the worst Tenants ever. Cheating us on the rent, writing bad checks, calling to complain about anything and everything. I did everything my Tenants asked but was still gypped on the rent. That’s when I had enough and hired KM Realty to handle all issues from collecting the rent to maintenance issues to serving 3 days notices. They moved swiftly to help us out and settle matters with our Tenants immediately. I hadn’t even signed a property management agreement yet and they were already working on managing my property the same day I called them. They were amazing and collected all rent due to us plus security deposit. They know what they are doing and know how to do it. They are professionals.

This is the worst experience I could imagine as a property owner hiring this org to manage my property. Avoid at all costs.
Recently they changed names from KM Realty to Cautela before that we did have a good point of contact that handled everything. So maybe that is related.
Here are the facts associated with my unit last turnover.
* Unit was not listed for 3 weeks after tenant gave 1 month notice despite multiple calls requesting for unit to be listed and for status
* Was billed twice for carpet replacement and I had to find the error myself and still do not have refund
*New tenant’s autodebit was incorrectly set at the first months prorated rent amount instead of full amount and I still have no refund
*Large majority of turnover costs were passed through to me instead of tenant. Was promised analysis of charges and am still waiting
*Do not do a good job of replying to calls or emails if at all
I am still waiting for my refunds they have promised and explanations. Avoid at all costs I am now requesting receipts and photos to verify repair costs. 0 confidence.

They are the worst company I have ever worked with. If I can give them 0 stars I would. They always seem to lose paperwork we turned in. Then we had to pay fines. They couldn’t seem to find our 30 day notice and we had to email them a copy of ours. Then they said it was a fraudulent letter because they don’t have the same stamp. They want us to pay another month’s rent because of their inadequacy. They keep looking for excuses to not give us back our deposit. This company had no work ethic whatsoever. If you can avoid working with them you should.

I had the worst experience with K&M Realty that you can have with a property management company! I had moved across the country to New York, so they knew that they could ignore my emails and phone calls when I tried contacting them. When I would receive my rent from them, every single time there would be strange charges taken out, so that I never received my full rent from them! And when I tried to call and email them about these charges, they just wouldn’t bother responding! If you’re looking for a company to manage your property, go with anyone else besides K&M Realty! They are the absolute worst!

They should be ashamed of their work ethic. If you have any questions why, just send me a note.

I don’t know why my 5÷25÷11 review was filtered, but I am so adamant about not wanting anyone else to fall prey to these scammers that I will keep writing the truth no matter how many times my review gets filtered. Look at all of the 1-​star filtered reviews (4 of them) and their «F» with the BBB:
This is merely 1 manifestation of their lack of customer care and sole care for monetary gain. They forget about you once you sign a lease — until move-​out time comes when they try to take inappropriate funds from your security deposit. After my original review, ironically a new user was created who posted a 5-​star review of the company. Look and you will see it was created right after my ⁵⁄₂₅ review and «Justin Rae B» has not reviewed anything else on Unilocal –hmmm, yeah that’s legitimate, especially in light of the other 1-​star reviews and BBB rating.
Rather than write my whole review again (you can look in filtered reviews), I will just add that I was correct — after everything they put me through (never answering maintenance calls even about failing foundation/​mold, even when writing to owner, not sending HOA docs despite numerous requests over months, etc.), they did illegally withold $ 500 from my security deposit. Part was for carpet cleaning which I had professionally done for $ 200 1 week prior (receipts and all), and $ 300 for professional house cleaning when I spent days cleaning the house and it was returned in better condition than given to us. It was NOT professionally cleaned before given to us, and numerous things were marked dirty on the move-​in sheet. I am in the process of filing a BBB complaint (I’m sure they won’t respond since they haven’t to any of the others), and then will file a claim with small claims court. PLEASE STAY AWAY FROM THESE INHUMANE SCAM ARTISTS!

KM Realty has been an AMAZING Property Management service. I’ve been with them over 2 years and have not had to lift a finger on my property. They take care of everything and get renters extremely quickly. I would 100% recommend KM Realty to anyone in the San Diego area!