La Mesa RV

Almost a year after we bought our RV and La Mesa has been exceptional from Day 1! We got a smoking deal with no pressure and no haggling. Their selection is unbeatable and their prices are great. They have worked with the manufacturer and taken care of any and all warranty issues we had and treated us the way we expect! Yes, you have to plan ahead and it takes awhile to get an appointment during peak season but that is to be expected of a place that does that level of business, and they (especially Tim) always do a great job of keeping current on the status of repairs. If/​when we upgrade our rig, we will absolutely be coming back!

I bought a new 2016 winnebago from la mesa rv, my salesman Dan was exceptional
he went beyond just a salesman, he is very knowledgable on motorhomes he helped me
get the right motorhome for my wife and myself, also the finance was so easy scott the
manger there help but together a finance program that works for me perfectly.

We purchased our second Class A motor home from La Mesa RV. Tom Scheulen was so helpful and really made our experience painless. We had a few problems with the first motor home we ordered and Tom jumped on it and found us a second one quickly. He seems to be there everytime we go in and he comes out to greet us. The sales team and finance team were very helpful and knowledgable but I get a bit nervous thinking about scheduling service. They have long waits to get in.

I absolutely love my new fifth wheel! The sales process was easy and simple. The finance lady, Allison Wenner was so helpful and answered all of my questions about the extended warranty and other options. I would definitely recommend this dealership to others for their next motorhome or trailer purchase.

Once again… our RV needed work and we were in a bind. Frank came above and beyond for us; he also made sure that our warranty covered as much as possible.
They are a very busy center for a reason. Thank you again!

I’ve purchased 2 RV’S from LaMesa. Both times I’ve delta with salesmen from the RV show at Qualcolm stadium with no problems. Both sales managers from there are great to deal with also but the service department really sucks. They have no urgency in doing anything and calls go unreturned. I’ve been waiting on a refrigerator door replacement for a couple of months now. If I could give the service department a –5 stars I definitely would.

We bought a new Winnebago 2 years ago from La Mesa RV and after countless ruined vacations because of broken slides jacks that wouldn’t work etc and a lot of $$$$ we finally took it to a repair shop that’s local and been in business for many years and have used for years and they discovered that our RV was never lubed in any of the slides, which is a requirement, the front end was never aligned and our jacks had no oil which causes them to not work properly… avoid this place!!!
Got our RV back from a reputable RV repair and it cost us $ 700 for what La Mesa said they fixed… wouldn’t take anything to these people!
They decided nothing was there fault and we can’t prove… so they said Merry Christmas… A Holes

My experience with La Mesa RV was excellent right up to the point the check cleared. Perfect vehicle… great deal … ok delivery and setup.
Then came my experience with the service division. Wow. Thinking of buying from La Mesa RV? Call their service department today. They will tell you they are scheduling for mid February. This says everything about their sense of urgency about your issues.
And when you buy an RV there will be issues.
This service department is inept. I brought my brand new unit in (after waiting 3 weeks) for some minor repairs. They limit warranty work to 10 issues per schedule. That is more convenient for them. Of the 10 issues I cited, 4 of them were left unresolved. Meaning another appointment. They remain unresolved a year later.
By the way… don’t bother leaving a message for service when they don’t pick up. They won’t call back. And they don’t pick up regularly.
I purchased the paint shield. This is a good product in theory, but the install was a mess. They sprayed some wax substance that oversprayed on my chrome and left white residue in most of the gaps and lines of the vehicle. Low rent across the board.
So… in summary. Great sales team. chaotic and bumbling service division. This is critical.
My advice: shop elsewhere.

Best experience ever… we encourage anyone looking for a motorhome or any type of trailer to deal with La Mesa… we drove from Fl to San Diego to buy our motorhome and we couldn’t be happier… Tom our salesman, Jason the sales manager, Scott the general manager were outstanding… they did everything they said they would and more…
Thank you… thank you… thank you

Amazing. We just bought our second class A from La Mesa and they are the best. Scott, Sam, and precious Gary, thank you so much!!!

All repairs done and I am very happy with my experience with La Mesa RV in San Diego. Complementary wash included making my used 2010 Agile look a bit new. I can be a tough but fare customer and they pleased me. I did however return the old parts that were left in the step well of the siding door wrapped in a dirty towel to the Service Desk. Thanked them for the gesture but ask that they recycle them if possible.
Frank in Service kept me informed via phone as the diagnostic of problems were done. Very pleased it was only a solenoid need to be replaced instead of an entire step assembly from Road Trek. I knew there was a propane leak on drivers side, I could smell it. They found 2 propane regulators bad and replaced both with my approval. Was so pleased at that point I went ahead and ask Frank to do an oil change. I plan to return to La Mesa RV for my future RV service needs.

We recently purchased our second Class A Motorhome from La Mesa RV. The entire process was amazing. The motorhome we purchased had to be brought down from the Davis location. When it arrived a couple of the leather cushions had very noticeable damage. We had not even seen the coach yet, but Scott the sales manager called to tell us about the damage and that the repairs would be made. The leather had to be ordered, but our salesmen, Dan Cono and Pete Ramirez kept us update with the progress. Sam, the other sales manager made sure we got the best price and an unbelievable loan rate. When we had our walkthrough the couches had been reupholstered and both look brand new. We purchased a 2014 Fleetwood Bounder with about 15,000 miles. The coach looks brand new inside & out. Allison in finance was awesome as was Frank Salizar, our service advisor. We love being a part of the La Mesa RV Family. When we are on the lot, all our people call us by name and always share the best hugs. Maybe the homemade cookies we took them, help. LOL! We highly recommend La Mesa RV in San Diego. Great job Allison and gentlemen.
Phil & Becky E.

Great buying experience!!! We purchased a new Tiffin last week. Dealt with Tom-​internet sales,
Sam-​sales manager, Chris-​coach orientation, Manual-​service tech, Tyler & Jason-​finance, and Scott-​general manager. All top notch people! We received a fair price on our trade and a great deal on our new coach! After visiting a few big name sleazy dealerships, it was very refreshing to deal with the very professional team at La Mesa R.V. San Diego! Everyone was very relaxed and professional. We have already received several emails, wanting to know if all was good and to let them know if there is anything we need.

Wanted to do an update! Took our beautiful Viva out for a 2 week trip had a few small issues called Danny in service dropped the rig off on Monday by Thursday it was finished Danny called and updated me on Wednesday Wow great service! Thanks Danny!

I’m not sure where to start.
Over two years ago my wife and I visited La Mesa RV and took a tour of numerous different Rv configurations. The Staff (Cameron Hoffarth) was very patient with us even after we informed him we wouldn’t be ready to buy for a while. Over the next two years, we went to RV shows at Qualcom stadium and were always greeted as old friends by Cameron and the La Mesa RV staff at the shows.
Then when the time approached for us to pull the trigger, we simply called in and explained what we wanted. (Model, floor plan, age, etc). Within a week, we got a call that an RV had just come in meeting our requirements. We came in and Dan Cono showed us the RV. With no pressure whatsoever, he explained its history, gave us a tour and handed us off to Tom. The price was too high for our budget, but Tom went to work for us and helped us get into the RV we had dreamed of for years. It has exceeded our every hope and so has La Mesa RV. I’m serious. Even our walk through with Tracy Kolari was educational and informative. I have even called Tracy numerous times since taking possession because I had what seemed like silly questions, but he was patient and always helpful.
We just returned from a 2000 mile trip through Nevada, Utah, Colorado and Arizona in horrible traffic and 113 degree temperatures. The RV performed flawlessly. Having a comfortable air conditioned home on wheels was unbelievable. You have to experience it to believe it. At the end of each day’s adventures, we’d sit on the couch with popcorn, TV and a cozy modern home. Even our pet puppy was better behaved than usual. We can’t wait to head out again.
Thanks La Mesa RV and terrific crew! If you ever need a testimonial we’d love to share our experiences.
Please express our appreciation to Cameron, Dan, and Tracy.
Steve and Pat Roberts
Bounder 33C
Santee, California
619−971−4953
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If I could give 0 stars, I would! My trailer has now been there in service for 6 WEEKS STRAIGHT! They don’t return calls when they say they are going to, they never follow up on your job until you hound them… when I dropped my trailer off, I let them know I needed my front stabilizers replaced. It took them over 4 WEEKS to finally get me a quote, and that was only because I demanded to speak with the parts manager (who really did make an effort to help me out)…I still don’t have an ETA for pickup, after being promised that my service advisor (Freddy) would call me to follow up this weekend. I have a trip planned in less than 2 weeks, and need to pick it up this weekend… you would think that 2 MONTHS would be adequate time to get the job done! THIS PLACE IS TERRIBLE! :(
UPDATE 6÷17÷15: I have decided to pick up my trailer, after speaking with Jim Martin, the service manager. He was rude and disrespectful! They still have no clue when parts will be available! They also are refusing to provide the complimentary wash that they promised me last week, to compensate me for all of my troubles! DO NOT TRUST THIS DEALERSHIP, THEIR EMPLOYEES, OR ANYONE ASSOCIATED WITH THEM! They will lie to you right and left, and hold your trailer hostage, so that you can’t take it anywhere else! THEY DO NOT DESERVE ONE PENNY OF YOUR MONEY!

Bought a 2013 Sprinter ERA with 13,000 miles from a chap who bought the rig from La Mesa RV in Santa Rosa. He spoke accolades about the Santa Rosa service and sales departmentxs. My first appointment was scheduled with La Mesa RV San Diego for this Friday morning. When I made the appointment I was told it was OK to come early (my fault, I thought that meant I could drop it off the night before). After a 2 hour drive through rush hour traffic with my wife following me, I arrived at La Mesa RV San Diego about 5 PM. Jimmy Morton, service manager refused to take the RV or help me suggesting I leave and return the next morning. I explained my predicament and asked him to please allow us to check in early but, the guy said ‘nope, that’s what we have appointments for.‘
The other manager rolled his eyes and the receptionist apologized after Morton turned on his heals and went back to his office. She suggested I leave the rig on the street in front of La Mesa RV which I declined. I asked her to cancel my Friday appointment and left with my wife following in the Prius.
I drove a few miles to RV Specialists, an independant family owned RV service shop I had heard great things about. Explained my situation and Derril the service manager told me to leave the rig and he would get the needs fixed befoe our trip to Seattle next week. The guy is a prince (compared to Morton who I will not use a descriptive word for male genitalia because I am a gentleman).
We received a call this (Friday) morning around 11:00. The rig was done, the price fair and upon inspection everything was perfect. On top of this, RV Specialists work with all extended warranty providers (I reregistered the Sprinter and paid a nominal fee to take over the original rig’s extended warranty policy).
I can not ever thinking of a reason that I would return to La Mesa RV San Diego. John and Jo Anne

I’ve been here six times but it has only been open once. La Mesa RV Center closes for every reason they can’t find. I don’t mind that it is closes for some holidays, but there are literally a steady flow of disappointed customers walking around the parking lot.
The one time I was here and it was open, customer service was slightly below average. Nobody asked if I needed help. When I asked for help finding a part, the employee’s response was, «did you look for it?»
I try to buy local, but this sale will go to the Internet.

I made the biggest purchase of my life yesterday from La Mesa RV. It was a pleasant experience from start to finish.
Negotiations on the price of my new motorhome was better than expected. They were very fair.
Then, when I flew to San Diego to pick up my motorhome, they arranged to pick me up from the airport.
The process of the paperwork and walk-​through (to show me how to operate the features in the motorhome) went well and very pleasant. After this, with a certificate they gave me, I made several purchases in their on-​site accessory story. That went very well, too!
If this is their standard procedure with customers, I wholly recommend La Mesa RV to anyone who is on the market to buy a new (or used) RV.

I SUGGEST YOU NOT TAKE YOUR MOTOR HOME TO SAN DIEGO’s — LA MESA RV FOR SERVICE.
I was helping a friend with open heart surgery deal with his motor home issues. I went there to help him pick it up and after getting home noticed there were repairs that were never finished, screws and parts still laying around (documented) and his batteries had been dead for months! The coach was there for more than 4-​Months to get relativity minor items fixed. Opened the compartment and wire harnesses were hanging down in the way and loose power cable attached to the inverter.
To top all of that, the original problem with the inverter clicking on and off was still there! Additionally, more than half of the electrical outlets in the coach were not working (a new problem)
I called the service and they were less than happy to help and DENIED leaving parts and poor installation. The batteries were dead so there was NO WAY anyone could check the installation of the new inverter. In fact, they never finished the installation and clean up. After a few calls they became indignant and did not want to listen. Then they said they ONLY way they would look at their poor workmanship was is I loaded a open heart surgery patient and his wheelchair into the coach and brought him with me! Now there is a caring attitude for you! To beat everything. the motto there is: No Unhappy Customers” … what a laugh that is!
Flustered with them, I decided to get a friend of mine that works on motor homes and trailers to come look at this situation. After one phone call to the manufacturer of the inverter, we were told to turn off the «search» mode and the clicking would end. It was searching for another inverter because you can stack these inverters for more power. When we told the manufacturer about the power loss (as the power goes in and then out of the inverters) they told us to check the connections in the inverter box. GUESS WHAT. their stupid technician missed the pressure hold connector with the wire when installing the new inverter. The wire was not locked in and not delivering power through the inverter to the coach outlets! Poor workmanship and obviously they never checked their work either!
So it appears they amy have defraud the extended warranty company because the inverter never needed to be replaced, All they needed to do was take the old inverter out of «search» mode. They never gave the owner THIS replaced part he asked for as required by California law, They performed very sub-​standard work, and failed to even finish the work they did and caused my open heart patient buddy a LOT of grief.
DON’T TAKE YOUR MOTOR HOME THERE FOR SERVICE !!