LensCrafters

Buyer Beware!
This location is very shady about insurance. They will tell you that your insurance covers their services, which is technically true. What they won’t tell you is that they are out of network, so you are paying much higher prices than you would if you went to an in-​network provider. Even when I specifically asked if they were in-​network, they did not give me a straight answer and avoided the question. I later discovered I would have saved at least $ 100 had I gone to an in-​network provider.
I ended up buying a pair of glasses and some new lenses for a different pair from them. The lenses were completed quickly and well. But it’s been two weeks and I still don’t have my glasses. They can’t tell me when the glasses will arrive because «their server blew up.»
Overall I think this location is shady and full of salesmen rather than people who want to help you find glasses that work for you. I will not be going back (except to hopefully pick up my last pair of glasses… someday.)

Update. If you ain’t buying, they ain’t caring!
In my last review I detailed that I’ve purchased three separate pairs of prescription glasses here and have always received great service. It all makes sense now. I’m an honest customer and have always made a point of telling them when I walk in that I’m going to be making a purchase. Needless to say, at $ 400.00 a pop, I’ve been well taken care of. Well, my most recent visit was simply to see if they were capable of «tuning up» or adjusting one of my previous purchases. Granted, the answer was «yes,» but damn, the service I received was icy-​cold at absolute best. To top it off, the adjustment was a weak half-​hearted effort to simply appease my request.
The all mighty dollar is not the prize, LensCrafters, the customer is. I’ll be shopping elsewhere for my specs from now on.

Had one bad experience with the organization at the office and a long wait (it happens), but they stepped up and made the situation right. Additionally the doctors here are top notch

I have to admit I’ve had a couple of negative experiences from this location. Mostly with waiting time. (Last year they forgot about me for almost an hour even though I had an appointment.) Yesterday was the opposite. Vanessa helped me with everything in a timely manner. She went above and beyond. I appreciated all her help.

Worst eye store ever! Avoid if possible. Terrible customer service. Long list of things to rant about but I won’t waste your time. Just avoid…

Thank you mission valley store, you ruined my Sunday. By history. I broke my Rx sunglasses yesterday and figured since I had my eyes checked in mission valley, it shouldn’t take long to get new ones. Boy was I wrong. First, I went to the Carmel mountain store because its closest. They told me my Rx wasn’t in the computer and they couldn’t do one hour service at their store. They suggested I go to the Escondido store. They promised to call mission valley and have my Rx faxed up there. When I get to Escondido they had no idea I was coming, and there was no Rx. They called again, I left to get lunch and then an hour later I returned. This is 2 hours after our first call, still no fax. I call and talk to one of the managers in mission valley who promised to fax it right away. Nothing. Finally Escondido gets a call and someone in mission valley verbally gives my Rx to Mark in Esco (who was awesome). Thankfully he noticed something was off. Checked the Rx against my normal glasses and figured out it was completely WRONG! Mark had me get a new eye exam. 5 hours after I walked into Carmel mountain I finally have new sunglasses. Never go to mission valley

Can’t say enough about KAREN who manages this East Mission Valley store.
Without question she will take care of you.
Twice I’ve successfully worked with her & am totally satisfied. She gets right on it!!!
Barbara Finan

The staff at this LensCrafters are all very good. They went ABOVE and BEYOND to take care of me when they ABSOLUTELY did not have to. Over 6months ago I bought a pair of Oakley Eyeglasses, I loved the look of the frame. They explained to me that due to my prescription this particular frame would «bow» out at the temples. I didn’t really understand, and got them anyways. Upon picking them up I was shocked at how loose they fit my head. They offered to swap to a new frame right then, I asked them to adjust as best as possible and I would try to make them work. (I only wear them at night really so not a huge deal) But after months of messing around with trying over and over to have them adjusted and after they offered to exchange them AGAIN per their 30day return policy which I declined again because I liked them (my complete stupidity) I finally just couldn’t wear them any longer. I called down to the store and spoke to Jake, store manager, who told me to bring the frames down and he would see what could be done. They gave me a full exchange towards a different frame and even upgraded my lens at no additional charge.
I never expected that they would have been willing to help out so much due to my errors. I picked the frame and didn’t ask the right questions about what they tried to explain, and I declined to swap them, and they still helped out without question.
I highly recommend using this location for your eyeglass needs.

This is my second time here and service has been okay but not great and today they are totally unresponsive and one sales associate just disappeared thank goodness Alvin has offered to help. For jeez sake I just want a simple pair of glasses ugh!!!
On another note store is clean and inviting. The eye exam was good and Dr informative and they seem to have new technology for testing all kinds of things,
Too bad they had to ruin my experience with this visit

Walked in and looked around for 45mins, give or take, and not a single person offered to help. However the 3 people who walked in after us got the gold star treatment. It was far from busy, one of the guys started stocking glasses back up and wouldn’t even acknowledge we were there.

Rasheen Zamayar was the optometrist i saw. She answered my questions very professionally and thoroughly. I would recommend her highly. The staff, especially the manager, was very friendly and helpful. I would certainly go back.

I have literally been sitting here for 45 minutes. They handed me the clipboard to fill out I filled it out and sat down in the waiting area. After noticing they passed me up about four or five times I asked somebody hey I’ve been waiting here for a long time now. The lady said I didn’t know you were waiting. She said they weren’t calling me because I didn’t hand the clipboard back in. I told her nobody told me I was supposed to hand the clipboard back in. She said OK and took the clipboard. I waited another 15 minutes and then left.

I am very impressed with the customer care provided by this particular branch
During my travel through San Diego I broke my glasses and being a sole driver, I looked for a store who can fix my glasses within an hour. I explained my situation to the sales person and she was very cordial and friendly in providing help. To my surprise, she got my glasses fixed free of cost within an hour. I recommend this shop to everyone because of their excellent customer service.

Super disappointed with this specific store and the employees I interacted with over the past year. The sales associate I had really has no idea or experience with anything related to glasses except to agree with you if you liked them.
Once I found a pair, spent over $ 500 and was on my way, I’ve had nothing but problems with my glasses. I have had to go back (waste of time) numerous times to have them adjust them, meaning they could never get it right. I have never in my life had to do this for one thing, and when I’d return they’d look at me like I was a problem customer, even the manager would pretend to be nice but I could tell she was pretending. She would help people coming and going at the same time she was talking to me which I’m sure she would never do if her boss was there.
I even got scratches on my lenses from the towelettes they sell to clean your glasses, they couldn’t figure out what the cause was but this was the only thing I uses. This was the most horrible experience I’ve ever had related to buying glasses, having to continuously go in to get them adjusted, scratching really easy, and poor customer service.
Still to this day I only wear my $ 500 pair of glasses while at work because any little thing causes the lenses to get dirty.
My Kaiser glasses can withstand the beach, boating, anything. Not these.
This place sucks.

All I can say is… WOW!
The customer care not just service is extravagance at its best. I had a health insurance problem & the staff took the time to call my health insurance company and get an authorization for my eye exam. That call took about 15 minutes. Not only that the manager Karen and supervisor came to check up on my satisfaction throughout my visit, very none intrusive ! Very exceptional! As well as my representative Sergeio was very patient and polite to me as I tried to make the best decision for myself between contacts and frames for which he gave me prices with my health insurance and without health insurance for both contacts and frames/​lens. As I observed other representatives and employee’s they all had smiles that lit up the customer floor! I am glad I came here even after reading the Unilocal reviews. It is a convenient location and the care I got and how everyone was treated from my sight made me feel fabulous!

Months after my first visit, I’m still looking back at how awful my experience was here.
I walked in one day pretty interested in purchasing prescription eyeglasses and if the price was right, new prescription sunglasses as well. Initially, I was greeted right away with a smile and a willingness to help by a young gentleman. Half an hour later after I decided on which pairs I was interested in, I flagged down the same sales associate and we sat down together.
This is where I lost him. He sat with me for a mere 30 seconds. When I asked ahead of time if he can write down all the prices and discounts and the cost of each add-​on for every pair, he said, «Ok. Let me get a piece of paper. I’ll be right back.» 2 minutes later, I swiveled in my chair to look for him and there he was BEHIND THE COUNTER HELPING ANOTHER CUSTOMER.
And this is where I lost it. I got up, and I told him, «Thanks, but I’m not interested anymore.» He saw I was upset, and tried to get me to sit back down. And I told him, «You know, I spent quite a bit of time to pick these glasses and I was willing to purchase them today, but you completely ignored me. I took a picture of the frame codes. I’d be happy to take myself somewhere where my business is appreciated. I hope your manager is aware of this situation.» And sure enough, walking from the back was the manager. I told the manager, «You know, you should probably retrain your associates how to be attentive to customer’s needs because you lost a potential customer thanks to him.» The manager started to apologize, but I was already halfway out the door.
Burned you, Lenscrafters like you burned me. And I hope you burn elsewhere because of your customer service (or lack thereof.)

On our annual visit to LensCrafters we had a really great visit. Super friendly quick service from Dr Ashley Rich! A transplant from Canada but a great friendly efficient eye exam! Makes next years visit something to look forward to!

I made an appointment for an exam. I had to insist on getting in to see the doctor 15 minutes after my appointment time. The doctor had a very dry personality, but warmed up after a little chit chat and a smile.
The staff seemed a little casual in t-​shirts. The fitters were certainly dressed better and more professional. They are quick to great you and find out what you needed.
The selection in the store is really good. I have been to several in the area and think this one probably has the most to choose from. It took a long time for me to find the right pair — probably tried about 20 of them. I have some very specific needs as I ride a motorcycle and like wrap frames. I have a moderatly high perscription so a lot of wraps don’t work for me. The salesman took a great deal of time and effort to find frames that suited my wants and needs.
Carl, you are wonderful!
As most businesses these days, almost everything is electronic. Computers are not infalable and they can seem slow. I have been getting glasses for 30 years and I think this electronic process was probably quicker than ever in the fitting and sizing department. My lenses are special order, nothing new, so they will be available in 2 weeks.
After my discount plan and promotions, I got 3 pairs of high end glasses for about $ 300 out the door. Not too shabby.

What a joke! I gave them all of my insurance paperwork. The eye exam and contact fitting was a breeze, aside from the doctor with no personality at all.
Then for the glasses, they had all of my insurance information. All of it. It was clear as day what I was eligible for. Clear as day. The total should have been about 200.00. All of a sudden, they wanted to charge me 381. After 4 hours of my day being there. They made up some excuse about how their «standard» lens is not covered by my insurance. After leaving, I went to two other places and all was fine. I got my glasses, lenses and contacts all for $ 200. Def. will not return here.
Upon calling the insurance company, they indicated that Lens Crafters has a reputation of these business practices in hopes that after wasting half of your day off there you will just pay them so you can leave. Sorry Lens Crafters. Never again.

On this visit to lens crafters, we came to get the glasses made in about an hour. I believe this is the only business of its kind. We visited the Mission Valley Mall location at the last hour. The selection and service was awesome! They did not accept our VSP insurance, but the dog chewed up my daughters glasses and we were in a bind.
Pro’s:
Plenty of parking
Great location
Open during regular mall hours
Great customer service
Great selection of high and low end frames
Nice décor and interior design
Extended warrenties available for addition price, but worth it!
Con’s:
They didn’t accept VSP
But, otherwise a great experience.
I would recommed Lens Crafters to any of my friends