Marmol Export

These guys came recommended by the contractor who was remodeling our fire place. The selection was great and the price was reasonable. Those are the only two redeeming qualities they possess. We have yet to receive the tile we wanted. They have broken their promise 3 times. They keep telling us it will be here today. Finally the guy says he will personally deliver to our house today. Even if he pulls through, I don’t want to keep going through this every time we need tile. The only thing they have done was apologize profusely. That may work for some people but this is really bad customer service. We need to get tile for our bathrooms next. We will use a different tile place next time.

Bad Bad Bad customer service over price product, i wish i would reed reviews before shop there, please d’not shop in this store, they sale us defective stones that cost us twice as much, i went next door price was at list 20% cheeper than there discount price. I never shop there and i will tell every one do not shop at marmol export.
I hope owner read these complains and do something about it.

I would like to take this opportunity to thank, sales rep, Tom Castillo for taking the time to handle such a small request.
I was short a couple of tiles for our job and found that Marmol was the only company in San Diego who would be able to fill in these very few pieces. Eventhough the request was small, Tom filled the request with the same professionalism and customer care as if it were a large order.
Not only are the displays and selection spectacular at Marmol, but the customer service is courteous, professional and accommodating.
Thank you again.

Don’t bother, why? Because they can’t be bothered to help you!
Contractor recommended this place for its large selection. Wouldn’t know, as both times (yes, twice) I went onsite to look at samples no one offered to assist me, and the «receptionist» was gone. Did I mention there was NO ONE ELSE IN THE STORE the 2^nd time? Read Unilocal reviews expo facto, and agree, their customer service is abysmal.
Two staff literally walked around me on their way to lunch at 1:15PM, rather than extended basic courtesy. Another staff saw what is going on, and went to hide in his office. Hello? Sexist much? Why am I chasing you? I am a cash paying customer, and potential repeat business. Left in disgust, and advised contractor of experiences.
How lucky the owner can afford to hire staff with such hideous customer service skills.

Very unhelpful sales staff. Picked out tiles, took samples home, then arranged for contractor. Called to finalize some details and place the order. They basically didn’t want to talk to me. Two different sales people. Ordering from someplace else now. I’d stay away from this place.

Marmol Export has a wide selection of granite slabs. Their showroom is beautiful and their slab yard is clean.
Great customer service from Jose. He was honest, patient, detailed, and concise. He took specific measurements to ensure my kitchen and bathroom counter-​tops would all fit in the amount of slabs I needed. Further, taking in consideration edge profiling as well.
I noticed some people at other businesses are not skilled at measuring. i.e. Amazon Stone. The lady here wanted me to do all the leg work, whereas, Jose, took the time to measure so I left with enough material.
If you plan on coming here, go see Jose.

we came here to purchase over 10 slabs, but 4 slabs were backordered. We didn’t have a problem with the slabs that were onsite, but once the backordered slabs arrived and we were called back to approve the slabs we were told the price of to slabs increased over 40% per sqft!!! Sounds like a bait and switch to me. We wasted over a month waiting for the backordered slabs which could have easily been acquired from another vendor. I would gladly pay more else where for better and more honest service.
AVOID this place, they are NOT HONEST

The previous poster must’ve worked with Eduardo R @ Marmol in San Diego. We pre-​paid for the slab on a Sat and Eduardo said the slab would be delivered to Anaheim for pick up on Tuesday. Needless to say, it’s now Thursday and everyday Eduardo has told me (1) the slab will go to Anaheim tomorrow and (2) he will call me with to confirm. He’s kept neither promise. When I called today to see if the slab was going to be delivered today, he transferred me to his assistant for her to tell me that it did not go on the truck today. I asked for a full refund and the assistant told me that they will ensure it is delivered to Anaheim tomorrow. Every day, I have to tell my fabricator to delay the job which is really frustrating for them as well. Eduardo R and Marmol San Diego have been very unprofessional and dishonest in this purchase. I regret giving them my business as they do not respect their clients or keep their word.
Oh and when I called the Anaheim location on Tuesday, they told me that the San Diego location didn’t send the truck because there were not enough orders to fill the truck. Eduardo told me the same day that the truck had broken down and that’s why it was not sent to Anaheim. So that’s an indication of how honest the San Diego location is. If you need a honest sales person, go to Anaheim or go to another company in San Diego. I’ve been a customer of the Anaheim location for over a year and purchased stone for two houses through them and the service was always EXCELLENT which is why I went all the way to San Diego to the other store.
From now on I will only deal with the Anaheim location– more professional.

My sister and I went up and down Miramar looking for a slab for her bathroom. We went to Marmol last — and found quite a few slabs (limestones) that are the perfect color/​pattern that we didn’t see elsewhere. Great selections, and a nice showroom.
Why the one star?
After selecting a few that we’d like to price out, we went to the front desk, who paged a sales person. We got the worst sales person ever! He lazily sauntered into the entry, hardly said a word to us as I explained what we needed. He followed us to the slab yard, and we pointed out the first limestone. He said «I’ll be right back». Left, and came back with a list in hand. Told us the price per square foot. We then moved to the next slab, and asked again. We priced out 4 slabs — and each time he followed far behind — not saying a word except the square foot price. On the last slab, he actually left us, went to the other side of the warehouse, and start rummaging around and picked up a sign to tack on a crate — while I was calling him for help (he just moved his head slightly to acknowledge my calling). After this slab, he plainly disappeared. Clearly not interested in selling anything — or maybe not even interested in working as a sales person. I could have been a better sales person, and I consider myself not the «sales-​y type». At least, I would’ve shown 1000x more interest in my customers.
We decided to get one slab, so we had to go back to the front desk and ask for him (unfortunately… We really should’ve asked for another sales person). We told the front desk that we didn’t know who he was, because he never introduced himself to us. So at last he was paged, and again sauntered lazily in. We told him we wanted to purchase a slab, and he just started walking to an office — didn’t invite us to follow, or really — didn’t say a word. My sister had to ask if she was supposed to follow, or what. She started doing the paperwork, and he left the office «to do (or to get) the paperwork» — but I saw him at the front entry, talking to the receptionist, then just staring out the door. For a while… While my sister was sitting there in his office, waiting to sign the paperwork.
Needless to say — not sure why he’s even working as a sales person, he definitely has no skills: sales or interpersonal. If we ever need to get something from Marmol again, we will make sure to ask for someone else.

I recently did a major bathroom remodel and selected three different sizes of White Carerra Marble as well intended on purchasing a product on display made of volcanic basalt. Tom Castillo came to my house and did the measurements for the product. Tom later called me and indicated that he did not have enough of the basalt, so he sold me a similar product. I ended up having 20 boxes of extra product and when I went to return them for a credit, i was only able to return 3 boxes 18X18 White Carrera and none of the other products, because they were special order. I was never told this policy and all of the other products were featured in their showroom.
The staff was nice and friendly and accomodating, but that certainly changed after they made the sale.

After pricing split-​face travertine at many local stores, I found that Marmol had the best pricing AND most friendly and informative customer service. I ended up buying other materials here as well and will always head back to Marmol in the future. Good products, great staff.

Juparana Exotica? Oh yeah…
«What’s that» you’re wondering? Only my favorite granite at Marmol Export.
Seriously though, looking at huge slabs of granite at places like Marmol Export is pretty awesome. At first you think all the granite looks amazing and then suddenly you become really picky. («I must have a granite that isn’t too light or dark, doesn’t have too small a pattern, and tells a story.») I sound insane.
Marmol Export is all indoors (unlike Amazon Stones) and has a showroom with pretty trim pieces so you envision the kitchen or entry tile of your dreams. The big slabs of granite are in back. There’s a bigger selection here than at Prefab Granite but the prices are substantially higher. The sales people are are around whenever you need them without being obtrusive.