Mission Hills Mail Station

Excellent customer service. Was super attentive and patient while we had 4 packages boxed and shipped. Prices are also very reasonable. It’s great to support a local business such as this– we will be taking all of our business here from now on.

Worst. Literally the worst customer service I have ever experienced. I set up a box here among many others I set up along the West Coast to receive mail in each city I do business in, July 2013. I never received confirmation with a mailing address as I was told would happen, but I didn’t worry because they had all my info on file. When July 2014 came around I never received a notice to renew, or any contact at all about my mail that had not yet been picked up (from the Government and IRS, no less). I was still waiting to hear from them as I had long since forgotten which mail box I had decided to go with and it is their legal and ethical obligation to contact me to pick up my mail. I finally was able to locate them after scouring through months of corporate purchases in my bank account– called them– and what does the owner say (with a chuckle, no less)… that he long ago shredded my mail. I say «Oh so you shredded my mail without ever contacting me and alerting me to the fact that you were going to do so? My mail from the U.S. Government that I was obligated to answer and I have been waiting and waiting for a contact from you so I could renew or pick it up? That mail?» He said «Oh I don’t need this from you. You don’t get to call here and complain at me!» I said «Uhm, yes I do– what you have done is destroy mail. It is a Federal Offense! Your JOB that I paid you to do is to protect me from mail theft, damage and fraud, not commit it.». He says «Well, call the police then! And don’t you ever call here again!» I am in total utter disbelief at this owner. I have businesses that will soon expand across the nation and if I had total and blatant disregard for my companies policies, much less the law, I’d be shut down by now. With customer service like this, I’m surprised he hasn’t received more complaints. Every other mail box office I rent from I have a longterm great relationships with and consider them like family. This man chose to destroyed my mail rather than pick up the phone and call me. Astonishing!

Owner operated. I could not he more happy with my box.
Best price and terms I could find.