Mission Valley Pet Clinic

They are so great about squeezing my pup into last minute appointments and even though I’ve had a very healthy dog who doesn’t go to the vet often, I feel like they really know her.

These guys were great! I recently started caring for my furball in May while the owner was gone for a year. She had been spayed and declawed as a kitten, but otherwise never been to a vet in seven years. I got my tax refund and decided it was time for a checkup. I was also concerned because she’s usually an inside cat, but I let her on to my balcony a couple of times a day because she likes to lay in the sunshine — as such, I wanted to know if I should worry about any vaccinations.
Everything was professional from Day 1. I called and got information and a quote, which was very accurate in the end. I set up an appointment, and they called a day beforehand to confirm. I had never had to put Roo in a cat carrier before, and ended up being a few minutes late because I underestimated how wily she could get when she doesn’t want to go somewhere. It was no problem at all; I filled out my paperwork, hung out in the waiting room for a few minutes, and was eventually called into a smaller side room.
The vet assistant (I’m sorry I can’t remember your name!) was amazing. At first I thought she was the doctor. She handled Roo amazingly and was able to weigh her, check her ears, and her teeth with no problem. Roo got to explore the area a little bit, and then the doctor came in and gave her the rest of her checkup. We ended up getting an FVRCPC vaccine with no problems at all, and they informed me about any signs to look for in case she has a bad reaction. So far, so good!
Overall I was very pleased with the help and support I received from Mission Valley Pet Clinic. They are beautiful people with a sincere desire to learn about all of the animals under their care and treat them accordingly. And, because I was a first time customer, they gave me half off of my bill! I was prepared to spend up to $ 160 and only ended up paying $ 66.
These guys will definitely be my go-​to vets. Thank you for your help!

My dog loves this place. As soon as the door opened, she darted inside. She didn’t even say goodbye to us before we were heading out to the airport.

I’d been taking my cat there for years. She had a bump on her head that had been growing for a really long time. I’d asked them to check it out several times because it was getting bigger. Each time I was told it was nothing and don’t worry about it. I finally asked them to lance it to look closer and again, told that even though it was almost solid that it was a cyst. Charged $ 110 for that visit. They charged $ 55 to look at it and $ 55 to poke it with a needle. Well, a month later when it had quickly grew again I wisely went to another vet for a second opinion. They told me I should biopsy it right away after I shared my story. My cat has cancer now which could have been prevented if I had been informed of any other possibility than a cyst. So from 4 stars down to 1 for not providing all of the information despite it presenting differently than a cyst, not giving a concerned owner any credit, not taking any precautions with her health other than pushing vaccines on me, and overcharging.

Short and sweet. I’ve been taking my dog here since he was a puppy. Now I have nine years of great experiences with this vet and office. Service and quality of care has always been amazing. Price has never felt unreasonable. Wouldn’t go anywhere else.

We love this vet clinic. My pets love the doctors and all of the staff. I’ve been a client for about 20 years now. My cats, Cece and Puma received the best care and they were so compassionate when they went over the rainbow bridge. My current people, Pebbles and BamBam just love the care they receive now. We had to move to Escondido, but we won’t give up the superb care we receive from everyone at this clinic.
Thank you so much for all you do.

Great service all around. Was able to get an appointment within a couple days. Staff was very friendly and the vet spent lots of time with me and puppy to examine and explain things.

I would like to thank Mission Valley Pet Clinic and their staff for taking outstanding care of my dog throughout his life as well as supporting my family when we had to say goodbye to him after 15 years. They were always wonderful and easy to work with. When my dog passed, they sent a lovely personally signed note from the entire staff and also made a donation in his name to a pet charity. A class act. Thank you MVPC!

I took my dog to Mission Valley Pet Clinic today for the first time and I was very pleased with every aspect. I called around 3:30 and asked if they could see my dog today because he had been vomiting since the night before. The receptionist told me that they had one opening at 4pm so if I hurried over then he could be seen. During the visit, all of the staff were extremely friendly and caring towards my dog. Dr. Jeff Pollard then came to examine my dog. He was very gentle, friendly, patient, and took his time in explaining everything. I was nervous that things would be rushed since I was one of the last clients of the day and had scheduled so last minute, but I did not feel that way at all. And even though it was the end of the day for all of the other staff, they were also extremely patient and kind.
Even though I scheduled at the very last minute, I was not charged any type of emergency visit fee. Actually, I received 50% off the exam fee because I was a first time client. It is a nice, intimate office and there was hardly anyone in the waiting room (which was likely due to it being the end of the day, but I can’t be sure).
I was very nervous about finding a new vet without a referral from a friend, but none of my friends have vets near my home so I decided to take a chance. I recommend trying Mission Valley Pet Clinic, and Dr. Pollard.

Dr. Green,
Is very nice, helpful and caring. She did not rush and took her time to see what was worng with my Bobo (canine). The staff at Mission Valley Pet Clinic were a great team and they saw my Bobo in a timely manner. Thank you for your service.

We just got home from our first visit here and I’m so happy that we made the switch! My 85 lb Labrador is the biggest baby in the world who absolutely hates going to the vet and spends most of the visit trying to jail break from the exam room and I dread anytime I have to take her to the vet. Dr Klinger and the vet tech as well as all the staff were so welcoming and so great with my fur baby! Even though my pup was still a little anxious I can honestly say this was the least stressful visit I’ve ever had at a vet appt with her so that’s a major win in my book! We have definitely found a new vet home!

I’ve been here twice with my puppy and this last time was not a good experience. Dr. Klinger acts like she has no time, and acts like she doesn’t care at all. I told her my puppy had a bad reaction to the vaccines and her response was «it actually wasn’t that bad, a really bad reaction would be if her entire body swelled up» … Um okay, thank you for down playing my feelings. I just wanted a little empathy, like «I’m really sorry your puppy had that reaction, I hope that doesn’t happen again.» Very simple, it’s really not hard to show some compassion… In addition, I asked them to look at her ears… They didn’t. Didn’t even acknowledge it. My fiancé and I weren’t even allowed to go into the back room with our puppy, they made us stay in the waiting room because they didn’t have a room available. Overall, it just seems like they wanted to rush us in and out and didn’t really care about our concerns, and didn’t want to take the time to deal with us. The girls that help out (I’m not sure what their title is) are really nice, extremely helpful. But Dr. Klinger is cold and impersonal, so I will not be going back.

Dr. Green and the remainder of the staff here at Mission Valley Pet Clinic are one of the most phenomenal teams I have ever witnessed and experienced — and not just in the veterinary industry, but across the board.
Over the course of a multitude of visits and calls to MVPC regarding my Bengal Cat Pico, I’ve had the pleasure of meeting or interacting with a majority of the staff — all of whom are awesome people and pet enthusiasts.
Dr. Green is notoriously extremely professional and knowledgable in her field — but the game changer here is her sympathetic, warm and caring demeanor along with a sensitive and solicitous attitude. These attributes obviously brush off onto the other employees here; I’ve also had the pleasure of corresponding with Mary, who has repeatedly gone above and beyond my expectations — helping ensure that my cat was safe and healthy but also giving me precious peace of mind.
I could continue, but in essence — not only is every member of the staff extremely courteous, kind and professional — but they also exhibit and exude a real passion for their job that shines throughout every aspect of their forte.
Mission Valley Pet Clinic is beyond what you’d call a «5 Star» rating or even beyond «the best vet in SD county»… They should be a prototype and example for clinics everywhere.
There is no reason you should even be questioning which clinic to trust your loved animal with — it’s Mission Valley Pet Clinic — end of story. Again, they’re extremely professional, compassionate and truly care for the animals that you leave in their hands.
The level of care and awesomeness they’ve displayed consistently throughout my experience with them has been through the roof. I’d trust their staff with my newborn baby!
So stop reading, give them a call and schedule that appointment — I can personally ensure that you’ll have an amazing experience.
–Brendan

We were hesitant to take our 10 month old puppy to the vet because we have heard such horror stories. I have to say, the Mission Valley Pet Clinic exceeded my expectations in every way!
The staff was more than friendly not only to our puppy but to my husband and I as well. Everyone made you feel welcomed.
The exam was quick and thorough. They asked several questions and examined our pup. I was expecting him to be difficult to examine as he is 10 months and 80lbs but they handled him with ease.
I was most nervous for the bill at the end but only was a quarter of what I expected to pay.
I HIGHLY recommend them!!!

My previous review has a one star rating because of the staff never returning my call. After this review was left, I got a call from the staff apologizing stating they had phone issues. They were sincere in their apology and since the staff otherwise is amazing … We’re still going to use this vet. The techs are awesome and you can tell they truly love animals. I’ve had 3 different vets and each one is knowledgable and understand all my concerns that I have for my pup

This post is in response to their reply to my first review.
I don’t believe I asked for a review of my calls to them but if they needed to clarify that I hope it makes them feel better. I had the same time stamps in my cell phone call record, so that’s why they’re already in my prior review (well I was off: I said Wednesday at 1130am in my review, but they set me straight because I apparently called even earlier at 11am and still didn’t get a call back until 7pm). Also, if anyone needs to note what time I called on Tuesday it was 11:59am, that was with no call back mind you.
Once again — I’ll never recommend this vet.

We have gone to this vet twice and both times have been pleasant experiences. The wait was minimal and the staff really seemed to express genuine affection for our puppy. The front desk, and doctor, were all very friendly and listened to our concerns. I know every place will have its moments with long waits or confusion with follow ups but as of right now, we are very happy! :)

Helen,
In response to your response, please continue to publicly try and save face. All I want people to know is that you were not apologetic, whatsoever, on the telephone. It is nice for you to come on here and write things as if you really felt remorse, but no, when you did finally call us back after I called in the next day and spoke to your receptionist, there was not a hint of remorse in your voice. It sounded more like annoyance. Please don’t come on here and pretend to be something you weren’t when you called us.
Dr. Green,
You did call us back, but it wasn’t until I had called in and spoken with your receptionist, informing her that we would be taking our business elsewhere. First you called my wife, and then you called me. I got to listen to my wife’s voicemail this evening, and her opinion was that it was quite rude. You didn’t once apologize on the phone call, and that is quite a different tone from what you’re portraying here. Also, when you called and left the message with my wife, you said that you had called us the previous day in regard to B12 injections. Well, someone may have gotten a phone call regarding B12 injections, but when I talked to Thom it was strictly regarding seizures and I asked if you were able to give Valium injections. If Thom has worked there since 2005, I am surprised he doesn’t know this by now.
It troubles me for your business that another review went up earlier this evening stating that they had trouble receiving a call back from your office, too. I just want people to know that we did not receive a phone call AT ALL the day that we called in. I was off of work that day and had my phone on me the entire day. My wife didn’t receive a phone call either. Thom took down my phone number for my cell phone, anyway, during the call that morning. With that in mind, I would assume that you would’ve called me back. The only person that apparently got a call that day was someone looking into B12 injections.
I have no intention of coming back with either of my animals to your practice, and am currently searching for an office that calls patients back, but I hope that you all are able to fix what seems to be, in my opinion, a pretty serious defect in your communication system at Mission Valley Pet Clinic.

Great staff, no wait time, and straightforward quality care. We are so happy to have found a good veterinarian clinic! It is wonderful that they call to check up the next day and actually care about the service they provide. All staff members have been phenomenal while we have been there! Highly recommend

My pomchi has been sick for a while and my friend referred me here. If you check in on Unilocal they will give you a goody bag for your pet!
Service here is really good. I called on the day my dog was sick and got an appointment for that day right away. I came in and they took care of my paperworks really fast (since it was my first time there) and my dog was able to checkout within 30 minutes!
Before I got to meet the vet, the vet’s assistant came in to check up on my dog. They even took a picture of him! The vet came in right afterwards and she was very nice and helpful. I didn’t get my dog’s vaccinations up to date yet and the vet’s assistant was really nice and gave me a paper with all of the estimates.
If you mention that you heard about them from their website you will get 50% off your first exam! I paid a total of $ 30 not including the medicine.
Overall I was very satisfied with the service I received. Everyone was really nice and caring towards my dog. I hope to come back soon!