Neovision Optometry

the only reason I’m giving 3 stars is that even with an appointment it took about an hour to see the doctor. The place was slow yet the whole process took about 2 hours. The employees are nice though.

Seems very old and dirty. I felt as if everything was being rushed. They didn’t take the time to listen. This was not good quality care. Worst part was they wanted to cancel my appointment the day of, like who does that!!!

I returned after a year and very happy with front desk and Dr.
I got what I wish to have for a new pair.
Highly recommended office.
Hung Nguyen & family

Dr. Yu made a mistake and began to yell and talk down to me saying it was my fault.
Now I was raised by my mother to respect women so I kindly informed her that if she did not shut the f*** up immediately I’d give her something to yell about.
I then proceeded to grab some extra samples as I showed myself out.
Unless you wanna smack a b****, I do not recommend.

Went for an Exam and to get new glasses they were friendly checked me in and everything after the Exam i asked her if they had military discount and she didn’t want to give it to me because she had mentioned that she was going to give me a discount on the frame so she didn’t want to apply the military discount, I accepted and went along to picking the ones i wanted. My order was supposed to be done 3 days after and still no contact, they didn’t call to tell me there will be a delay or nothing. Meanwhile my eyes are really bad and i need these glasses asap. I went to the store and the Asian receptionist girl asked me if i needed anything and i Said Yes, that i needed to know if my glasses were ready maybe they forgot to call me. I waited for almost 30 MIN for them to tell me Yes they are ready or No and the reason that is ridiculous!!! I had to ask the girl again if my glasses were ready for pick up and she even said to me that she forgot! Turns out that they weren’t even made so they said another week. im so frustrated, my eyes hurt i need my glasses i didn’t pay $ 250+ to not even get a notice that they weren’t going to be ready. I also looked online for the frame that i chose and the frame is $ 90 online and in store she sells for $ 150 and she claims she gave me a discount. no thank you. Never go to this place so unprofessional and bad receptionist!

Went for an exam and new glasses. Quick and easy. i got my new pair of glasses while I waited. I did not have to wait very long either. It could not have been any easier. Thanks.

I will never visit this optometry office again. The receptionist is incredibly rude, pushy, and is always attempting to squeeze a dollar out of you.
The doctor herself lacks any and all customer service skills. During my exam with her she would jab my head around and hand me instruments and shout. She is just ridiculous. You are a doctor who has to deal with people all day… how can you lack people skills? She also tried to give me ridiculously high prescription when all I really need are reading glasses. This woman really makes you wonder how on Earth she made it through medical school.
Also, I appreciate living in a diverse city with people from all around the world. However, it is rude when the staff here will talk about a patient (WHILE YOU’RE STANDING RIGHT NEXT TO THEM) in their native language.
This place is just horrible. They have this attitude like their doing you a favor or something. There are so many other optometry offices in Mira Mesa that are far superior to this.

The Chinese receptionist needs to work on improving her attitude. Definitely a good person, but she makes customer felt not that well-​come and she is some kind of aggressive and pushy. Came several times but they seldom made their schedule on time for me. My average waiting time was about 20 minutes. Thinking of changing to some other store, but will waiting to see how it works

*BRACE YOURSELF, LONG REVIEW*
I wish I would’ve read the reviews before I decided to come here. Seems like the only customers/​patients here that are treated well are family friends who have been bringing their children, and their children’s children over the last 10 or so years. Anyhow, I lost my glasses on vacation. Needed to get a new pair. Nothing crazy or fancy just a basic pair of glasses. I literally just googled a place who took my insurance. Also called to confirm that they took my insurance. Scheduled an appointment for the same day.
I walk in and I’m greeted by a younger Hispanic lady. Fairly new I’m guessing, but she was nice, very helpful on which frames my insurance covered. Helped me choose ones that fit my face perfectly.
BUT the optometrist, jeeez why is this woman so mean?! First I’m sitting here waiting and she’s literally yelling at the receptionist in front of customers. Telling her «don’t forget to mention this or that, or how much it’s going to cost, or what blah blah blah means» she continued on and said «why did I hire you if I’m going to have to do your job, you should know to answer these questions» okay right, she probably should know. But did you have to call her out like that in front of everyone?
Then the optometrist proceeds to call me in for my exam. It was awkward, she just had this «hurry up and get out» tone and body language. Finished that, went to the front to process everything. She comes out and tells me «you have to pay $$ (don’t remember how much) for your exam and another $ 20 for your frames» uhhh? Why? You guys said my insurance covers all of this. Then she says «well what if it doesn’t go through? We can bill you now and then if the insurance goes through we’ll refund you» I was still confused, I asked her (the optometrist) why wouldn’t it go through? And she told me «well I don’t know how long it’s been since u billed your insurance for your last exam» I told her its been over 2 years since my last exam and I didn’t even use my insurance I just went to Costco and paid cash. she continues to push me and say ARE YOU SURE? We will refund you, I didn’t care bout the refund. But I specifically chose this place because they said my insurance would cover it.
I was super annoyed at this point, I only put up with them because I really needed glasses if I was going to be driving around and stuff. If I was going to have to pay for my exam. I could’ve went to Costco or LensCrafters like I did for my last pair. Anyways, continuing on. That’s not even the worse part, the optometrist walks into the back. Now the Hispanic and older Asian lady at the reception area was just telling me oh we’ll put the order in. And if your insurance goes through we’ll go ahead and process your glasses if it doesn’t we can bill you later. It’s just going to take a week or two longer than if u were to pay now. I told her, yeah sure that’s fine.
THEN the damn optometrist comes out AGAIN, and goes «YOURE STILL HERE? Go ahead and bill her later but she won’t get her glasses for two months!»
Both receptionist stayed quiet with this scared look on their faces. I was like REALLY B**ch, I’ve had enough patience for this, I’m better than that to cause a scene. But she made me so mad i took a copy of my prescription & I left.
A week later they called me and told me my glasses were ready to be picked up. Like okayyyy… All that trouble. All that crap I had to put up with, seems like she really just wanted my damn money. THEY KNEW my insurance covered, Never again.

I am curious why this place get such low reviews. I have been a customer for more than 10 years now and I feel that Dr. Yu is wonderful. She is very straight forward and to the point. I can see if some people find her efficiency a little cold at times, but as someone who values time, I prefer it. The only critic is that the staff are not very well trained. They made a mistake while checking my insurance, but we quickly sorted everything out.
Today I went there to check out some polarized Ray-​Ban Clubmasters. We were immediately assisted by Caren who showed us a catalog of our options. However, because the catalog was not up to date, she advised us that not all options will be available. That was slightly off putting to me that they did not have the most up to date catalog, but she remedied it by offering to order the option I was interested in (they did not have it in the shop today) and let me try them with no obligation to purchase. Caren is not as straight to the point and efficient as Dr. Yu, but she definitely has your best interest in mind.

Bad customer service. What’s the use of getting my information when there’s no available appointment.

I walk in was greeted given my new patient paperwork. Yesterday when I called to make the appt I was told that my ins would cover the exam and a selected few lenses but I would be able to upgrade for a small cost. Then another front office girl comes yells from over the desk telling me while I’m filling out papers «you know your insurance doesn’t cover frames or lenses only an exam» so then I tell her that when I called to make the appt I was told other wise because I always want to make sure of what my out of pocket costs are. So they must have spoken amongst themselves and realized that I was covered. Nothing else said afterwards. So the gentleman brings me back takes down the info he needs for the doctor I have no complaints about him he was very nice.
Go back to the lobby wait 15 – 20 minutes for the doctor while I’m waiting she walks her previous patient out yelling at her workers stating «who confirmed his appt whoever confirmed his appt didn’t tell him to bring his previous rx this was a complete waste of my time and their time now they have to come back and do the exam all over again!» I understand that this could frustrate a doctor but it is VERY unprofessional of the doctor to criticize their workers in the main lobby in front of patients.
Once she was done criticizing her workers she looks at me sitting on the couch. Says «are you ready lets go» no proper introduction of who she was so honestly I didn’t even know her name. We go into the exam room she takes me previous glasses looks at my rx then asks how old they were. They’re about 1.5 years old then she continues to ask «so why are you here what do you want me to do for you?!» Why else would I be at an appointment?! I tell her I wanted to see if any things changed. She continues with the exam in the middle of everything she then begins to say oh wow your RX has changed a lot! No duh! This is why I came in the first place! She walks me out to what frames my insurance covers and there was maybe about 20 – 30 frames or I had an option of upgrading a wall of frames for 25 $ I don’t find anything so I start browsing other walls. Then the same lady who tells me my insurance doesn’t cover frames comes and says «you can’t pick those frames because your insurance doesn’t cover them. If you were to pick those we send your frames to the prison and that’s where the lenses are made if you choose to pay out of pocket for them and they get stolen we’re not responsible for that.» At this point I had enough with all this. I ask for my prescription and leave. But before I leave I tell them I’m in the process of getting vision through my work all of the sudden attitudes change as I know the insurance I would be getting is a very popular insurance that does tend to pay out a lot.
Also need to mention that it is mid June and it was about 80+ degrees no other ventilation in the office other than the front door open. I’m sitting here waiting sweating then using all the equipment thinking about how all these other people’s sweaty faces have touched the same equipment. At least it some fans in the office!
I can wait til this new insurance is effective and go to a higher end office with better customer service and doctors. Definitely will NOT be coming back to this unprofessional place!

Dr Yu is super nice and professional as well as her staffs.
My wife and I both were checked up and order complete glasses.
Glasses were done in a week and well fit.
Highly recommended

I’ve been a client since 2007 and my family members come here as Well. I have always had good experiences. Dr. Yu is very kind and although the staff has changed throughout the years, everyone seems accommodating ! The office is clean and the selections are great as well as priced great too !
They offer top brands and styles for both glasses and sunglasses and there is always someone asking you if you have been helped .
Dr. Yu is very generous and will give you new contacts and a case for your contact lens exam.
I would recommend this clinic to anyone! it is located in a convenient area in the same plaza as target in Mira Mesa .
They also have good hours and are open to last minute appointments or walk ins :)

I will not come here again. I’ve been here a few times since it’s very close to my house. Last time I went for an eye exam, I felt like it was very outdated equipment being used and the staff was very unprofessional.

Do not come here. The receptionist (asian lady) was super rude. The optometrist was terrible. She was not thorough. Gave me some contacts and sent me off. Came back and waited a long time while I could hear her in her office carrying on on the phone. She seemed pre occupied and very rude as well. The spanish lady wasnt there but she is very nice. As you can see there are a lot of bad reviews. I wish I would have checked here first. I know 2 people who are currently coming here but will now change also.

They provide good service when it comes to the materials. But there’s this asian lady and she is soooo MEAN. I like the other lady (she looks mexican) she was really nice and helpful with putting my contact lenses at first. But if you go here you should ask for her assistance not the asian lady one.

This happened a while back, not sure if its still the same… I was Dr. Yu’s first patient of the day, at 10am. Her receptionists were nice and accommodating. However, I waited until 11am, still no doctor, no call, no nothing. Her receptionist apologized and said that this was «normal», and it happens «from time to time». That was the last time I went to her…

If I could give this place 0 stars I WOULD.
I went in to Neovision Optometry to get new prescriptions for my eyeglasses and for contacts. The optometrist Dr. Yu was very pushy and never once asked if I had a preference on which contact brands I was interested in. All the other optometrists I have seen always took time to ask me if there was a certain brand I wanted. Dr. Yu never bothered to ask let alone explain to me which brands she recommended. She just handed me a pair of contacts and told me to try them. After a while of trying them I didn’t feel they were the right contacts for me.
When I first got my prescription for both glasses and contacts, i couldn’t really see out of my left eye. Even after not being able to pass the eye exam with the contacts in, the doctor said that it was fine. So I trusted her and went along with it. After my second appointment I failed the eye exam again and the doctor said she needed to change my prescription in my left eye because it was wrong.
My family friend was there with me and he couldn’t believe how rude Dr. Yu was.
After I asked Dr. Yu if I could try Acuvue Oasis instead of the brand she recommended she said «Why because you’re too cheap to buy better quality ones?» I was so offended. I am a college student working part time and I have a budget of how much I can afford. The brand she recommended me was FAR more expensive. I felt very pressured so I said fine and was about to buy them until my family friend tried explaining to Dr. Yu why I preferred Acuvue.
When I picked up my prescription, not only was my name written wrong but the expiration date on the prescription have been written wrong. I went to two different places to order my contacts but no one would accept them. I went back kindly asking if they could rewrite my prescription. The doctor came out raising her voice saying «I DIDN’T MAKE A MISTAKE THAT WAS YOUR FAULT. YOU WERE TOO CHEAP TO BUY THE CONTACTS THATS WHY YOU CHANGED TO ACUVUE.» I couldn’t believe that an actual PROFESSIONAL OPTOMETRIST would even act that way not only to me, but in front of all of her other patients in the lobby. I became frustrated so I calmly confronted her about the incident where she had changed the prescription for my left eye because it was wrong. Dr. Yu replied yelling «I DIDNT MAKE A MISTAKE, YOU ARE THE ONE WHO MADE THAT MISTAKE.» First of all, SHE IS THE DOCTOR NOT ME. I am NOT the one who checked my eyes and I am definitely not the one who wrote the prescription. GET IT TOGETHER.
I do appreciate the doctor for ordering the Acuvue trial pair contacts for me but the service was ridiculous.
I would definitely NOT EVER recommend going to Neovision Optometry. The young receptionist girls were only the really nice ones there. But if you like to get yelled at for no reason go and schedule an appointment with her. Seriously who acts that way in front of patients?

This place sucks. The optometrist and the staff here are extremely rude and pushy.
I came here for a visit and all I wanted was to use what was offered through my insurance plan. The doctor kept harassing me about purchasing more than what I wanted. She was very negative about everything. She kept saying that I would eventually have to come back and purchase more and would waste more time. I do not appreciate places such as Neovision that solely operate to rip people off.
Although it is convenient, I will NEVER go back. What kind of place is ran like this? What a poorly managed place!