NEX Autoport

It is very difficult to get in contact with this shop. You have to go in person to get a hold of anyone, once there the service is up to par.

They don’t pick up their phone !!! I called and it was busy. Called back 5 min later and the phone rings and rings over and over with no answer. I need information before driving 20 min that way and still no answer !!

Arrive at 7am and your car will always been taken of by 3pm that same day. No appointments taken here but you really can’t beat their labor cost. I visited four other places to have shocks replaced on my car and these guys beat all quotes by almost 300 bucks. That’s incredible. I have gone here many times and had similar experiences… they hit the mark when it comes to low prices. Are the customer service reps a bit testy and difficult to work with? Well yeah… but you would be too when you deal with us cheap bastards coming in all day with coupons and other things. This places gets busy fast. That phone never stops ringing either. Just bring your patience, show up at 7, and walk away with some money left in your pocket and you’ll be fine.

After calling and then being put on hold and waiting 10 minutes, they hung up on me. Took me many tries to get back on the phone with them. Asked them how long for an oil change and if I could make an appt. They said it’s first come, first serve. And they aren’t that busy and should be able to get me in quickly. I get there, there are TWO workers on the computers, One customer in front of me and we are both just standing there being completely ignored. One worker would finish what he was doing and then grab another paper and proceed to work on that. How about next time you acknowledge your customers and help them rather than keep yourself «busy». After standing in line for over 15 minutes being completely ignored, I get up there say «I just want an oil change.». He tells me 2 hour wait!!! Unacceptable. I can understand being busy, but when you hang up on your customer, then proceed to ignore them, and then tell them there is a 2 hour wait, it is ridiculous. I have gone there several times because they are the cheapest and the service is always crap and the wait times are always ridiculous. This place needs to get it together and learn real customer service. They couldn’t offer me a lifetime of free oil changes to deal with them again.

They are quick and know what is up. Reccommend to all the BMW users out there trying to save a buck, and thats just saying something.

It took them 2 ½ hours to even change 2 tires… And they haven’t even started on my alignment. Plan to leave your car here all day or to come get it the next day because they forgot that they had even checked in my car prior to servicing it. Safe to say I will not be coming back. And if I do… I’m just going to drop my car off and come back to get it the next day because what was supposed to take a max of an hour and a half, has gone on for 3 and counting. Slack.

I couldn’t believe that they would charge a active duty service member $ 90.00 to do a diagnostic check for my check engine light when other companies would charge half! They only charge this because the Autoport is next to base and can lure in service members that don’t know any better! I will counsel all my sailors in my charge to NEVER use their service! Very unhappy !!!

This review is not about the gas station. I took my car in for brakes at the shop. They quoted me over a grand. Told them to only do half the work and I would do the rest myself. Turns out that half of the work didn’t even need to be done. I’m never using this place again. I would also encourage no one to use this shop.

Great Service! Steven is alway very pleasant and helpful! and I actually got charged LESS than my estimate. that NEVER happens in auto shops. I completely trust these guys with my car and my money.

What kind of gas station that caters to active duty isn’t open early? Ridiculous. Everything about this base and its surrounding area is ridiculous. The times to get on base are outrageous. Parking is ridiculous. And now I can’t even fill an empty tank at 5:30 in the morning before work lmao!

I wanted new rims for my truck thought hey, no taxes, let me give these guys another chance. right? After making a selection and standing in line, which moves at a glacial pace it was finally was my turn. The salesperson, who I found out later was the manager got on the phone to make the order and found they would not fit my truck. Luckily for me I had made a second and third choice, Bam, Bam both got shot down. Ok, so what will fit my truck which has regular ¹⁶⁄₈ size rims? Finally chose a set which set me back almost $ 850.00. Was told they would be in in a couple days so made an appointment for the following Monday at 8:00am. Got there at before they opened on Monday, when they open and they processed my car. I make sure they had my cell number and told them I would be in the customer lounge which is in the next building. 9:30 rolls around and I think to myself how long does it take to transfer and balance 4 tires. I gave it another ten minutes and then started over at that same time my phone rang. It’s the manager telling me that the wrong rims were delivered. I have 6 lugs and the ones delivered had 5.
I continue over to the repair desk to find out why I had been waiting one and a half hours, it seem they waited for the manager to get in to discuss with me. The guy installing the rims knew within 15 minutes and made the decision not to call but let me wait for and extra hour plus. I voiced the issue I had with this to the Manager and he just side stepped it by saying he was sorry. Ok, that makes it all better. There’s 3 hours out of my day I will never get back. So, he then gets on the phone with the supplier and orders the correct rims. He is told they will be there in two days, which would be Wednesday. Great, I think let’s make the appointment for the following Monday, (today) at 10:00 then I can just do this on my lunch break.
I arrive at 9:55, oh surprise! Look at the line. There are three guys and yep it’s moving at a snail’s pace again. One finishes with a customer and picks up the ringing phone to help a customer and instead of taking a number and calling back he continues to help the phone customer, who called after everyone else in line was there. Probably the poorest customer service ever! At 10:20 I was finally called to the desk, that’s only because two people in front of me gave up and left. The gentleman processed my car for the install and notices on the invoice that he was to check with the manager first. The manager, who was with another customer finished and called me over, he wants to make sure the rims were there. Smart man! They weren’t.
My words, «Process a refund». I will buy them elsewhere. Service members may be able to buy them here tax free but is it really worth the aggregation. As Active, disabled, and Retired service we should also be treated better. I think we have just gotten used to poor service that we are numb to it. I bought my last set of tires here so I should have known better. Heck I even go to the Dealer for my tire rotation and balance which is free here because of past experiences here. But, No… Let me give them another chance. The Dealer treats me like a King and in the long run I save loads of time which is well worth the extra I have to pay to have my tires rotated when I get my oil changed at the dealer.
Lesson learned you get what you pay for, and people wonder why the VA is so messed up.

Best prices in town for Veteran families! $ 3.27 per gallon today. Cash or charge, good to go.

I gave it 2 stars but it only deserved 1. I gave it the extra star for the customer service by Mr. Pegg at the front desk. Otherwise, there were plenty of people being unprofessional behind the front desk. As for the vehicle, well let’s just say I’m never going back there again. I’ve experience much better and my bar isn’t even high for basic vehicle services!

Brought my friends car in to have a brake job done with new struts. after she gave me the car it made funny noises. we looked at it and the struts are on backwards and on the opposite side with the brake lines zip tied to hold them in place. I wouldn’t even get an oil change here or waste my time at all

Drove from the Exchange Complex to the Gas Station this afternoon (Tuesday, 25 Nov, 2:20pm), pulled in and surprised to see it was closed for Environmental Testing. Had to do a U Turn with other drivers who also could not tell it was closed.
Looking at the station while driving from the Exchange, the gas price sign is on. There is nothing posted high enough to tell drivers the station is closed. Only when you pull in do you see yellow tape and basically ground level signage saying «Closed.»
No problem with the Environmental Testing, a state requirement. What I and all other drivers have a problem with is it appears no one in charge of NEX Autoport even thought about notifying customers in a way they could clearly see before pulling in.
Hello! Turn off all the lighted gas price signs. Next, as this is a regular requirement, scheduled in advance, purchase a banner (s) saying «Gas Station Closed» in a bright color, large print. Post so it can be seen coming from the Exchange Complex, Wet Side, and billeting area. This would prevent the endless number of disappointed drivers backing up at the station to make a U Turn back out.
This is how management takes care of customers, notifying them before they drive in. Please do not let this happen again. Thank you.

So over the stupid chipio people. Every time they say I have a chip in my windshield, I’m there at least twice a week. Leave me alone! Even if this gas station is cheap and convenient for me just the thought of having the fend off the vultures makes me want to find another place to fill up.

I still believe that Autoport has really affordable gas, but man… those Chipio Auto Glass people can really put a damper on the gas pumping experience. They are the only reason why this place is not retaining the 5 STARS I previously gave them.
When I’m pumping gas, all I want to do is lean against my car, slowly die inside as I watch my grad school savings drain before my eyes, and compromise with myself that it’s okay to NOT eat for the rest of the week. But instead, you have these guys who always happen to pop up out of nowhere as my mood starts to sour, put their fingerprints all over my windshield, and insist that I have a crack — which I don’t — and tell me to contact my Insurance company so I can get it fixed. It REALLY doesn’t help that the card readers are slow because whenever I’m there I pray that they move faster so I can make a quick escape out of there before one of those guys can spot me.
I do have to give credit to one random Windshield fixer guy who saw me at the Air Station. He took one look at my car and saw that my windshield was fine — which it is — and instead asked if he could put the air in my tires for me. So… not all of them are complete day ruiners.
Other than that, I still stand by everything I said in my last review of Autoport. Even though they’ve hired some new people, they’re still really friendly.

Good gas prices, hence the two stars. Pumps and card readers are super slow if you’re in a hurry and that matters to you. I think my absolute WORST gripe is the constant harassment by the windshield fixer guys. So annoying! They see me almost every day and still come by to talk to me and look at my windshield. I know they have to make a living, too, so I shrug it off. But trust me, it’s annoying. That said, I like the prices and location enough to keep coming back. It’s not all bad and the lines move pretty quick.
THE AUTO REPAIR SHOP IS HORRIBLE! They are priced pretty decently at about average, just a little bit less. Good deals on synthetic oil changes, but they suck at everything else. Had my brakes done and they’re super squeaky; it’s embarassing to pull up anywhere and they never reset my oil change light. The rude guy at the counter (you’ll see what I mean by RUDE) said «oh yeah, nissan lights have always had problems.» It’s a brand new car. I have owned 5 nissans now and have never had an issue with that. Every other place I’ve ever taken it to resets it, no problem. He’s just a lazy bag of crap. Expect to leave your car there all day for even an oil change.

Back in the day this spot was one of the cheapest places to get gas cause we figure no tax.
But the line is long and the gas station 3 block from my house is normally 1 – 2 cents cheapper. Figure being in the service my gas was cheaper. Nope not at all I will not go out of my way to get gas here.
I’ll go Costco and get my 3% back

This is the grand daddy of all the military service stations in the entire San Diego area. Located here are a gasoline station, vehicle repair center, tire center, mini-​mart, and auto parts store.
Though one must be affiliated with the military to utilize any of these services, you can get onto this facility without having a DOD sticker on your vehicle. All that is required is a valid military ID.
So if you are new to the area and have yet to get all of your admin stuff on line, this is the place to fill your tank of fix your vehicle until you can get your permanent vehical sticker.