Nutter Appliance

This is the only appliance repair company that I will use … having received a quote of $ 1200 from another company to repair my Viking range (with an incorrect diagnosis to boot!), Nutter not only diagnosed the problem over the phone, but arrived on time and were clearly knowledgeable about the problem associated with my oven. Too many repair companies think that because one owns high end appliances, they should pay high end prices. I appreciate their honesty and integrity and most of all, I’m grateful that they saved me almost $ 1000. Bravo Nutter Appliance.

I called up 6 weeks ago and Nick one of the owners ordered the part he thought I needed for my Thermador vent. Because it took over 6 weeks for them to get back to me I went with Thermador factory that was not only much cheaper, but got the part and fixed it within 2 weeks over the Christmas season. I was shocked when they called me to tell me that they got the part in and could come out and fix it. Horrible customer service!!!

Thanks again Ken for your expert knowledge of our Viking Appliances. We didn’t want to wait for you since you were so busy for the holiday’s and had another company come out that does not know Viking and quoted us $ 700.00 for a repair you did for your minimum service call. I’m glad we waited for you but we wasted $ 150 on the other company which couldn’t fix anything.

Once again Adam you have no idea what your talking about. I reported your completely inappropriate and unprofessional behavior to Insinkerator and they were appalled with how you treated me. So much so that they offered to reimburse me for the insta hot water storage tank.
Today I received a check from Insinkerator reimbursing me for 100% of my purchase.
Hmmmmmm, Imagine that!!!
The bully doesn’t always win.
By the way, I still have your awful message to me saved on my phone if you’d like a reminder.
Cheri

If I can give this place no stars I would how you call yourself a butter appliance place I asked about a microwave then washer if they can help fix it they said no there probably racist not to sound mean but wow they suck

I was referred to Nutter by our warranty company to repair my Thermador range. The technician came out for one problem (half the stave top wasn’t working) and left with us being unable to use the entire stove/​range. The technician clearly hadn’t worked on our range before as he had phoned his boss to «walk him through» the diagnosis. My issue wasn’t with the technician or his unfamiliarity with our range, it was how Nick and Adam proceeded to treat me while they waited for parts. The technician stated that he would be back in 2 – 5 days once the parts came in. I waited until Day 6 to call for an update and was told they would call me back. They never called. I called again on Day 7. Nick stated that he «had talked to me about it yesterday» but he would check into the matter and get back.
This time he did call back after a couple hours and stated that the parts had come in but were missing a couple screws. When I asked him if the old screws could be used, he proceeded to laugh it off and said they were being shipped from Dallas and would take another week. The soonest they could return to repair our range was Thursday. I explained that we had been unable to use our range since their technician came out a week ago. When I asked if they could prioritize our service call that day, I was told they would only say «I wouldn’t be the last call». Again, Nick laughed it off saying they would take $ 100 off for labor to «make things right». I pointed out that this was under warranty so it wasn’t making things right. I simply asked that the technician return Thursday morning. Nick clearly became flustered and Adam (apparently the owner) got on the phone. Adam clearly had an issue with me when he came on the phone because his tone was not cooperative and he proceeded to argue that it was impossible to meet my request because I live in North County. I expressed my disappointment in their customer service and he then told me he was not going to repair my range at all!
At this point, we have a range that doesn’t work and a bad taste in our mouths from Nutter. If you have a Thermador range, do NOT let them anywhere near it.

I recently received my new Insinkerator Badger 5XP garbage disposal from Amazon to replace an old one that had gone bad and quickly learned that the new unit was damaged on arrival. I took a chance at calling Nutter as they are the Insinkerator authorized repair service for San Diego. I was glad that I did. They were able to come to my home within two days of calling and swapped out the damaged unit in a few short minutes. Timely and excellent service.
I may just buy my next garbage disposal directly from them and pay to have them install it. It would sure beat dealing with my DYI headache and having my sink out of commission for days. Apparently garbage disposals can be easily damaged during shipping if precautions aren’t taken.
Thanks Nutter!

I’ve used Nutter Appliance a few times and have always been impressed. What impresses me most is that they don’t just turn up and charge a visit fee, but first try to fix your problem over the phone. I once called them saying my dishwasher wasn’t cleaning well and was given some really useful tips to try before booking a visit. The tips worked great. This time I was getting a strange error on the dishwasher. I was advised to try resetting it at the circuit breaker and only if that didn’t work to book a visit. They did have to come out to change the flow meter in this case. The technician was knowledgeable, efficient, and left my kitchen cleaner than when he arrived. They left a sticker, which I attached to the dishwasher to remind me of their number if I ever need them again. I’m pleased to be able to recommend Nutter Appliance.

I called Adam (the owner) after I checked around for prices and chose his company, because I thought that he was being totally forthright in what he said to me about prices and labor etc., Well, after the repairman came out, he diagnosed the problem and it turned out to not be what Adam suggested it might be. That was good, because it would actually be cheaper. My gripe is not with the actual service. That was really good and the repairman was courteous and knowledgeable. It was with the labor cost that I was misinformed about. That part of the bill was inflated and I was not happy about it and I let Adam know. Well, instead of «making the customer happy», or at least, making some concerted effort to ‘split’ that extra cost in half, he simply spoke above me and basically said, it is what it is. If you’re going to use this company, make sure that the labor is written out in detail before allowing them do any work for you.

How refreshing to get service from people who know what they’re doing. I called and spoke with Adam about repairs to our Dacor oven and microwave. He asked a series of questions, determined what had to be done and ordered the parts. Friendly and very thorough explaining the cost of potential scenarios. Ken came out armed with his 35 years of experience and got the job done. Friendly and efficient. We’ve had bad experiences with companies that show up without parts, don’t know what they’re doing and have to return after parts arrive. A nightmare. From now on, I’m only purchasing appliances that Nutters repairs!

These people are wonderful. Totally honest and courteous. I had them fix my oven after an awful experience with another appliance company and then I had them fix my dishwasher — fair– fast– experienced professionals.

If you ever need to have an appliance fixed this is the place to come. Inexpensive and honest.

This outfit is the BEST!!! Great customer service by Adam, who knows what he’s talking about. Gave me pricing within the first five minutes. Service done in 30 minutes on our Viking range. They really deserve more than five stars. ************

My Dacor micro/​conve stopped working and I called an authorized dealer with relatively good reviews off of Unilocal.Called Nutter and they could come out in a couplle of days. Provided me with a possible cause and a easy fix estimate and a worse case.
Tech was on time and when I explained what happened he knew immetiately what was wroug. Repair took less than a half hour. They service all high end appliances and I will surely call Nutter again!

These guys came out last year and replaced a spark module on our Viking range. We were really happy with their work. When I called because the spark module was acting up nine months later, they told me they’d send a technician out right away. I was incredibly impressed with their customer service.
After the tech (who was very professional and kind) arrived and took two minutes to sand down an oily spot next to the spark igniter, he handed me a bill for $ 129. I was totally caught off guard. When I spoke to his boss in a cordial and calm fashion, he laughed as he said ‘did you expect us to come out for free?’ and told me he thought the BBB was a joke, so leave a review there if I wanted to.
I made a calm suggestion that they should inform customers over the phone that the first 30 minutes (even if the ‘fix’ takes less than 5) costs $ 129. He told me that I should have ‘remembered that’. When I reviewed our bill from the previous repair (just to double check), the hand writing was too illegible to discern their warranty policy.
This review is just a simple heads up that they will get the job done but that their fees are not as apparent as they ought to be. Ask questions over the phone. I would have not called to request advice on the ticking spark igniter if I had known.

I called and spoke with a receptionist who patched me right through to a technician who asked me to describe what was going on with my dishwasher BEFORE they tried to send someone out. I appreciated that since every other place I called tried to send a technician out blind, which I feel would be a waste of my time and money since they would probably have to come back once they found out what the problem was. The technician on the phone explained that they operate by doing everything in one visit if possible, including keeping 80% of the parts they need on hand so there is little chance of them coming back.
A knowledgeable technician came out the next day and since I had already told them my make and model, he had all the parts he needed. He ran tests and narrowed it down to the timer which he had on hand so I had him replace it. All in all a rather expensive fix but a bulk of the cost was the timer part its self. Very professional, knowledgeable and friendly, each person I talked to and dealt with.

I recently installed a new Blue Star natural gas wall oven. While the unit looked beautiful, it unfortunately was plagued with several quality-​related construction issues — bad wiring that was shorting out electrical systems, defective broiler fan and improperly installed front cover plates. Nutter Appliance was chosen by Blue Star to complete the warranty repair work. It took 4 different visits to fully discover, diagnose and repair all of the issues. Kenny is an absolute miracle worker, is patient and very thorough. The office staff is extermely courteous. they always arrived on time and kept me informed. I would definitely recommend Nutter to others who are in need of applicance repair work; I will be keeping their number handy for future reference.

This guys did a great job fixing my appliance. The technician came, diagnosed, identified the problem, and determined in a matter of minutes what needed to be done and what to replace. After parts were ordered, he came around the designated appointment time, replaced the part in less than 20 min, and was on his way.
I would use them again to fix my appliance, and I recommend them.
They might be a tad expensive with the diagnosis cost, but if they can fix it and do it RIGHT its worth it. It is said that the «cheap» turns out to be expensive in the end.

I really like everyone that I’ve spoken to. I’ve called Nutter 3 – 4 times about my dacor appliances, without ever having spent a cent with them. They are the friendliest, most helpful, customer-​service oriented folks. They answered questions, and gave me free advice. WOW! Talk about customer service! (people, please don’t be jerks and abuse this)
I’m now hiring them to replace a cracked Dacor cooktop. I’ll be hiring them again for any appliance need in the future.

I needed a new part for my oven, and the guys here helped me find the right part, order it, and told me how to install it (It was pretty simple, granted). Total cost, $ 5. Awesome. Very knowledgeable and helpful.
Saved me a bundle.