Office Depot

Was thinking of taking my HP TouchSmart in for a few hiccups, as tech guys are so nice when I come in. But first, called to ask «easy» question: HP black ink cartridge replaced twice; does not print, have run quality tests… thought an experienced person might have a suggestions and if need be, I could bring both devices in at same time.
Answer: What I heard: «Tech’s don’t come in for an hour and we don’t do printers, call the manufacturer.» UGH
I may get the same answer at all places I plan to call… but he should have said, «but the techs can call you to see if they have suggestions, or call back when techs are in at 9 am.» They’ve never been busy when I come in… hmmm…front desk person can make or break a business.

I came in here for the first time yesterday. And, I could not believe how helpful the staff was to me and my son. I only needed one thing… a refill to my favorite pen. Which happens to be a mini pen. This was the first time I needed a refill for the pen, and I was not expecting to be able to buy this type of refill.
Before we did anything, we needed to use the restrooms. And, I can honestly say that the restrooms looked as clean as my own at home. How refreshing to see a store care that much. Thank you! As we walked out of the restroom, we were wondering around to see where these refills would be. A lady who worked there immediately turned our way and asked if she could help us find anything. She was helpful, and pleasant to us both.
Once I found what I needed, I was not sure if it was the right ones. Then another staff member walked up to us to assist. I had the pen and old refill with me. She opened up the package then inserted the new refill to see if it’s a match. Sure was! I asked her if it’s okay that I already have the new one inside the pen, since this was a 4 refill package. She said she would call the girl working the cash register to let her know I was on my way. Now that is service!
Plus, the 4 package refill was on sale! From $ 3.79 to $ 1.98. Sweet!
Task accomplished!
Thank you so much! I will definitely be back.

I am a very positive person however I must say I was especially disgusted with this store. I purchased a desk and matching stool from this location. I hired a local handyman to assemble these items for me. Once opened several components were missing for my desk. This item was missing 20 screws and wood glue. I called the store on a Sunday and left a message for the manager in charge of furniture. The following week– she had not returned my phone call. That following weekend I went in person to that location. The person I interacted with was very rude. He stated, «9÷10 times furniture is missing parts is because the person putting it together did not assembly it properly.» I guess he is assuming women cannot put furniture together properly. He then brought me my screws and counted them out loud. I talked with the manager as well. I felt if mine desk was missing all of those items– I would not be surprised if the other items being sold by the company is missing items as well. Overall, I will not be back. Very unprofessional experience. I should of just brought this item on Amazon. Amazon — actually is respectful to their customers and knows how to treat people.

Took my computer 4 times to get it cleaned
My lap top stopped working
I took it and was
Told me that when I upgraded to window 10, it created problems’
Every time I had to go back (went back many time and was never ready) I had to wait 20 mns to 30 mns
My computer was never able to run properly!
Took it again today … Tried to talk to general manager … Waited and waited .
I am done!
I am so done with Office Depot !
What a mistake waste of time and money !

Worst print shop assistant manager. I stayed here for an hour. I got a quote receipt from Chula Vista. So I showed him the receipt. Then he said it’s wrong and wants to charge more? Wow. I didn’t get prints at all. Wasted an hour. I could talk forever about what happened but it’s not worth anymore of my time.
Don’t come here.

I came into this location yesterday to print some things I needed for our wedding «save the dates». I brought the files on a JPEG but didn’t transfer it correctly so they were unable to pull them up on their computer. Luckily, I brought my laptop with me which had the original files on it. I was having the hardest time converting the google doc to a file that was compatible with their computers. Jasmine, who was extremely kind and patient with me, called over Joshua who was able to convert my files and in the end, we were able to print! I’m not good with computers at all and having Josh and Jasmine there to help me, made my day less stressful! They were both awesome despite how crazy busy it was! Thank you both!!!

I like the customer service at this location. They don’t really push you to buy stuff but willing to assist. There was a cool black guy that helped me few times, I forgot the name but great customer service.

I had enough for printing service here… you guys really waste my time, I sorry for bothering you time.

After problems arising at the CalCopy near SDSU, I decided to come here instead to order my 24“x36″ laminated poster. I ordered online because there was a printing discount, but I also emailed them the file just in case. Also for extra insurance, I called in to explain the situation. When I asked if there were any problems, they told me no. I continued with the transaction and paid online.
When I arrived, they told me that the online order was sent to a warehouse, although I had an email proving I followed all of the directions. Thankfully, they printed the file from my email so I would have something ready.
The workers were slightly irritated but acknowledged that it was not my fault. Unfortunately, I had to pay for the poster again but was refunded the initial payment a few weeks later. The worker said I would have to pay full price but gave me the online discount anyways.
Bad situation, good turn out. I’ve gotten four posters completed here total. Will definitely come back!

While out shopping with my sister tonight I decided to go to Office Depot being that I’m an artist and I like checking out the supplies they have. From the moment we walked in the two dark haired men working nights on Tuesdays immediately followed me and my sister around the store, glaring at us as if we were criminals going to steal from them. None of the other customers were followed by the entire staff and asked repeatedly if «we found everything ok?» Their profiling of us (possibly due to our tattoos, I’m a tattoo artist) my sister was so upset that she left the store. I have never been so offended by a staff’s actions and disappointed in a company that I used to frequent. Me my sister and our entire family will no longer be shopping at Office Depot

Carlos rocks! I love going to a store that has excellent customer service :) Office Depot is so much better than staples! I’ll be back soon!

They make you give stars they should make you give negative stars. Came looking for a desk for my iMac. Walked no one said boo or hello. No one said anything till I set in a chair over by the desk by then it had been 30 mins looking at the desk and trying to find the price tags on them. Last time I will be in this wack store

I needed some paper for my Canon printer and decided to go here vs. Costco as I figured Costco would have longer lines and that I could simply get in and out at Office Depot.
Hardly the case. Only one cashier was working, which is ok as I was the only one waiting. Then two other customers showed up with their goods and Carlos took over another register but when I started to walk towards him, he said the two other customers had been in line first, which was not the case.
The other cashier’s name was Brittany and I’ve never seen anyone slower with a scanner! I was thinking her hands must be made out of lead, she was that slow. I was recalling the days before scanners when the cashiers would ring up each item on the register separately who were a lot faster than this woman.
So Carlos finishes up and could tell I was frustrated with the wait and offers me a $ 2 discount which was nice. He scans my two items and I see $ 6 each yet where I picked them up was a sign that said $ 6 each/​$ 10 for 2. I tell him this and he says no, it is the other paper, the sign is in the wrong place!
Needless to say I will not be back, ever. I’ll spend my money elsewhere.

The employees in the print center need to be educated on how to operate a plotter. Nobody can help me because they don’t know how to use it. Bad business!

The store did not have the item I wanted. One of the clerks told me to order it at the desk. I did. The receipt printed with a $ 9.95 delivery charge. Delivery charge? When I said the clerk had indicated free, the gal at the desk tossed a private hissy that was obvious. The charge was removed and all was okay, but her attitude was bothersome. Isn’t it her job to help the customer? She acted like it was a huge imposition to fix the issue. That’s what she is paid to do. My sister and I were both polite and nice about it. Last tine I ordered something for in-​store delivery, it was a laptop. Lo and behold, they let some other customer walk out with my paid-​for computer! I had to wait an extra day. Think I will be going to Staples from now on. Yeah. Good plan.

We went to this office Depot to pick out new chairs for our office. There are 5 of us, and we all had to agree on which chair we would use throughout the office. Not only does this location have a huge selection of office chairs, most of them are assembled on display so you can try them out.
We had all tried at least 10 chairs when Amy, the store manager came over to see if we needed any help. We told her what we were looking for, and she directed us to the section where the chairs would best fit our needs. She gave us the opportunity to try a few out, and helped us adjust the seat backs and lumbar support options so we could all find our ideal fit.
They only had 2 of the 5 chairs that we wanted in stock, but Amy went above and beyond, and not only helped us locate the closest Office Depot where we could get the additional chairs, she helped us arrange getting them picked up from the other location and had all 5 chairs delivered to our office within 2 hours of our visit.
She also honored the lower price we found online for the same exact chair.

OUTSTANDING PRINTING SERVICES DEPARTMENT
DAVID and STANLEY,
AMAZING customer service.
Our company needed assistance to produce a brochure that will be used to roll out a major campaign and these guys did an outstanding job to deliver the best results for a very reasonable price.
They handled the project as if it were their own and had knowledgeable suggestions to improve the mock copy presented.
I highly recommend their services for businesses that need great results, for a great price.
Thank you again, David and Stanley! We hope this review will reciprocate the appreciated value of help, that you gave us!

My latest experience here yesterday serves as a good example why I always try to have a back-​up plan. In this case the back-​up plan was Staples, which is located about a third of a mile away.
When I arrived at this Office Depot it was late yesterday afternoon and — at first — I was overjoyed to see that the store was not busy at all, even though it was rush hour. I went around the store picking up the items I needed and was even asked by one of the several employees out on the floor if I needed any help finding anything. So far, so good.
Then I went to check-​out; my long day was just about over. There were two open cash registers — both checking out customers. And one person ahead of me in line. Should be a piece of cake, right?
Wrong.
At one register, the male employee was assisting a young couple with a toddler; the employee appeared to be wrapping a shipping package with clear packing tape. I could hear the sound of the tape ripping as it echoed off the walls and reverberated around the otherwise quiet (and bereft of customers) store. At the other register, a young woman employee was checking out someone. I stood behind the guy in front of me and thought to myself that I should be out of there in no time. Awesome.
Five minutes passed: The sound of tape ripping continued on for what seemed like an eternity as the male employee chatted with his customer. They chatted about nothing in particular; just shooting the breeze. The customer at the other register was finally finished (God knows what took so long) and the guy in front of me was next up.
Another five minutes dragged by during which the tape ripping continued interspersed with inane small talk while at the same time the other customer and the woman checker had their heads together in a huddle over some sort of snafu — a price discrepancy of some sort from what I could gather.
Directly in front of me — right between the two open registers — was a closed register. And during the ten minutes I stood there, shifting bleary-​eyed from foot to foot and watching the time drag by, three different employees walked by without a word. One of the employees appeared to be the manager — he stopped briefly, looked at me, looked at the closed register and again back at me, and then to my utter amazement he walked off without a word.
At this point, the customer with the package being wrapped decided it would be cool to start popping the package bubble wrap. The popping sounded like gun fire and made me jump at first. The guy’s toddler — who up until then had been quiet — started shrieking at the top of its lungs as the man laughed and continued popping away. At the other register, the customer and the checker still appeared to be in serious deep discussion, their heads down and their faces grim. Pop-​pop-​pop-​pop-​pop!
And so, with a long, exhausted exhale, I put my stuff down and walked out, got into my car and drove down the street to Staples — a three minute drive. At Staples — which was much busier, I might add — I quickly found what I was looking for, went to customer check-​out where there was a line. But, as there were four open registers and no discernible b.s. going on at any of them, I was in and out in less than five minutes. And home in ten.
Thank you, Staples!

I came in today with a HUGE problem… I needed to get a ton of posters printed out in a couple of hours and had already been turned away by several other companies in the area, saying there was no way they could help me in the time frame I had.
Johanna (sp?) greeted me the moment I walked in, took my files, and printed them with no problem within 1 hour. A process that was taking me 12 hours other places, she did all at once… and for cheaper!
I honestly do not know where I would be today without her. She also helped me with changes to the files, accessing Wi-​FI and was extremely professional and courteous the whole time. I felt like my problem was important to her and that she was willing to do anything to help me.
I definitely lucked out meeting Johanna and will definitely come back for ALL my printing/​shipping needs!

I stopped in because they usually have a descent price for the H&R Block Tax program every year. Fortunately they had it for $ 29.99 after an in store instant $ 10 rebate, and a $ 10 mail in rebate. (
).
When I arrived, I found what I was looking for, given this time of the year, the tax programs are usually right in front. I was asked several times, if I needed help but I declined. What un-​nerved me, was about a minute after I took the picture above, I was immediately being watched by a man with a headset and several other Office Depot employees. They positioned themselves in a three prong attack position, each about 15 feet away from me, acting busy, but obviously watching me. Even though it got kinda creepy, I decided to browse the store a bit to test them, and sure enough, they were watching and attempting to covertly follow me. Well, to make a long story short, I had a little fun with them and after went to the register where my software was waiting for me to purchase.
The employee that helped me at the register was in good spirits and did his job well. However, after I made a several jokes about my experience with the men in red, he got rather quiet and nervous. I even told him to look, when I was obviously being watched and he could not help but smile when he saw what I was talking about.
Perhaps I am a scary looking dude. Who knows, but I hope they do not treat many customers this way. Still, I got a good price on my software and an interesting experience, so everything was a-​okay.