O’Reilly Auto Parts

My first visit to this store and unfortunately have to give it a low rating.
The positives are: it’s a big, clean and organized store.
The negative is that there was only one clerk assisting customers and he was stuck on a phone call.
I was just buying one small item and he ignored me and another customer who ealked in, while finishing up his phone call.
He should have called one of the other employees in the back to come and ring up customers. I could clearly see one employee in the back casually chatting with another employee.
At least he rang me up before going back to the guy that was already there before me.
I will probably go back one more time and give them another chance. But, they can avoid negative ratings by getting their act together.

This was my first time having to replace my car battery, and Jonathan was more than helpful. He even looked up a warranty on my battery that saved me from having to purchase a new one outright.

These guys went above and beyond to find a relay for our electric fan which they had in stock on a Saturday afternoon. Anyone else we spoke with said «Nope, not for a 65 Mustang», but these guys figured out that the year of the car had nothing to do with it. A relay for the fan worked, no matter the year. Great job!

Every time I go in here and get helped by Lee, I’m really happy he is working there. Good hire, O’Reilly!
On the other hand (and this will cost O’Reilly a star), it really pisses me off that such knowledgable and valuable people like Lee only get paid minimum wage by O’Reilly. Hell, it’s bad enough that ANYone is making less than $ 10/​hour for their time, and especially someone like Lee who knows so much about what they’re doing.
Grow some integrity, O’Reilly — pay your employees more than minimum wage — at least if they’ve stuck around and done a good job for a few months!

So we were sent here by another location and the staff here was very helpful and actually made an effort to provide great customer service (unlike the previous O’Reilly’s) Ashley was very nice and helpful and leo provided great customer service and actually knew what he was talking about. Dont really write many reviews but i felt that leo should be given some recognition, being that the previous O’Reilly’s did not even attempt to help.

2 stars to help O’Reilly’s get better at customer service. Bought tools. Did not use them at all. Returned them in packaging and unused. I walk in and say I want to return them to a young lady. She does not say a word. Doesn’t say I can help you with that, doesn’t acknowledge what I just requested. She starts to slowly and suspiciously inspect each tool. I wrote this entire review while she inspected 4 small tools. She refunded the money to my card. No smile, just a cold demeanor. I felt like I did something wrong. Definitely an opportunity to improve customer interaction.

Damn. I showed Lee the horrid write scrape on the corner of my car. He recommended a wax and buffer — total cost was $ 13 and change — and demonstrated it’s use. In a ninety second gig he removed 70% of the damage while making Dr Who references. I’m confident I can remove almost all damage, if not I can find my car’s paint number from a dealer, than purchase a spray can to finish her off with a fresh coat.
Wow. That is worth getting off my ass (fine I’m sitting) and leaving a review.
One more thing — FORGET AMAZON! Okay, I order tons of shit from there. But for car products, you need a community member to demonstrate methods that save you time and money. Don’t ask if they price match, the two supplies I needed cost 13 bucks!

Nearby the freeway.
I believe I saw about four or five attendants there whom seemed busy in the back yet were available when someone walk in the store.
Found the part I needed was out of there within six minutes.

I work at a local business & I went in there to get a new battery & the 2 men at the desk were very rude & did not want to help me change the battery, very disappointed in the service I had there about a week ago

I’m glad this place is close to home and so far their customer service is great but I wouldn’t say excellent. On one of my visits I needed to get new windshield wipers, the girl at the front help guide me to the section where the wipers are located. I told her specifically the problem I was having and that my wipers are still in okay shape but it misses part of the windshield which is weird. I asked what’s the best wipers so I won’t have that problem. She shared with me she has that problem too. Um okay really? Then she needs to change her wipers, but she told me that its just the brand of the wipers and there’s nothing you can do. I thought that was helpful in the sense that I now know to get a different brand.
So I told her I want something with good quality if that’s the case. She recommended some cheap wipers and I went with the medium price range ones. My original ones are Rain X brand and well I stayed away this time. I needed help of course to put the new wipers on and the girl knew this but she didn’t really help me. Instead when I went back in the store to get her help I got someone else instead. He did it in about 1 minute. Which was great.
On another visit I got oil to top off my car as my old car needs a refill at times. I was in and out within 1 minute. The guy there was nice enough to help although I didn’t ask. He got a funnel and walked out. Looked at my oil level and then he started pouring. Once done I thanked him and it was all done. Service satisfied. Great place to get easy things done right away.

Very helpful cool peeps! Got my new improved FloorMats! Handy Dandy Socket~
Answered all my questions, and compared prices. Thank Oreilly’s!

Could have been four stars… If they had called me. when the parts came in. But didnt. Ordered all parts and all were ready upon pick up. Butttt they werent. I ended up picking up the part they missed from another store as a transfer. Waste of my time. Waste of my gas. Sales clerk had the (she) balls to ask me if i took the part earlier when i made my order. ??? No i did not take anything home. That’s why i was looking for it… It happens to be the chepest of all items. making me think twice about shopping here next time. business or personal.

Their customer service is untouchable. I use to live blocks from here and it was my go to spot for automotive, now living in a different part of SD I still make a point to give these guys my support. Every team member is helpful and knowledgable. It’s a great staff!

Auto parts stores are what they are. Customers walk in tell the staff at the computer what parts they need, pay what’s owed & leave. O’Reilly’s has grown nationwide because they have understood that friendly staff offering a customer genuine customer service will earn them a next visit. O’Reilly’s staff have been helpful, accommodating & even walked out to my car to help determine the correct replacement part for the engine. I’d still buy my tires from Nordstrom’s for sure, but feel comfortable buying my car parts at O’Reilly’s over any other national auto parts chain

Stopped in here because my rear brake light was out, wondering how hard it would be to change it. Not only did (Gabriel?) hook me up with the new bulb, but he installed it for me on the spot. I also needed new windshield wipers AGAIN, and he suggested upgrading the wipers to the more expensive ones because they would last longer and do a better job. No kidding, he was right, they make a big difference. I left with my new brake light installed and new wipers ready to go.
Convenient location, easy parking, above and beyond customer service. This is my new go-​to place for auto parts.

After 4 attempts and a 2 week delay to order a part for my Jeep from this O’Reilly, I went to Pep Boys. They price matched and I was done in 15 minutes. I should have gone there from the get go.

Several months back I bought some headlights here, fast forward about four months and one of them went out. I still had my receipt but because I also purchased the back lights a couple months before that I wasn’t sure which was which. It was important because they had a warranty and I really thought they might not be honest. I was mistaken. I was told they were still under warranty and they just handed me a brand new pair of headlights, no fuss no muss!
This last weekend before running errands I stopped by because my oil light came on. Jose assisted me and explained that’s probably why my car was also overheating. He then offered to put the oil AND windshield wiper fluid in my car. He did so quickly all the while explaining things about my car and how it worked. It’s nice to not be treated like a dumb girl, mechanics always do this.
I really appreciate the customer service at this place, it’s been top notch every time I go in and they will be my go to spot. Also it is ALWAYS clean and organized. Great shop to have in the neighborhood!

* Great Customer Service *
When I was leaving the dog park this morning, my dog and I hopped in the hot car and realized the car wouldn’t start. After having AAA evaluate the battery, it was recommend I have an auto supply store decide if my battery should be recharged or replaced.
I found this O’Reilly location on Unilocal and was impressed with the reviews. I liked all the positive reviews about the customer service, since I know nothing about cars. As I walked in I was greeted by a friendly guy named Bobby.
After listening to the history of my problem, Bobby was ready to evaluate my car and let me know what could be done. Turned out that the test indicated that my battery needed to be replaced and my alternator was failing. The alternator was possible slowly draining the old battery.
After Bobby replaced the battery for me (it was more difficult than most), he let me know the importance of getting the alternator fixed so I wouldn’t drain my new battery. He offered to give me a quote for an alternator and a recommendation for a local mechanic.
I know most people who shop at an auto part store know something about cars. It was nice to get a quick education about the engine without feeling like an idiot for knowing little to nothing about cars.

The best customer service I have ever had from any auto parts store. Not only the store is conveniently located in El Cajon Blv area, but is very clean, organized and the best is the people working there. I normally don’t go there but my friend and I had a long list of things we needed for our cars and this was close to his place. Mario was the associate helping us and he was fantastic, from helping me finding the correct windshield wipers to even install them and disposed the old ones at no cost for his labor! Besides he was very patient as I also was looking to get some rims for my wheels and he did not want to sell me something that was sure will fall pretty soon. Honesty and phenomenal customer service. Will come back here again for sure.

You know the saying at the right place at the right time? That’s exactly what this visit was all about… I just happen to be at the corner of El Cajon Blvd. and O’Reilly Auto Parts. Light bulb moment! I need an air filter and cabin filter for my baby… I make a right turn and park. Ahhhh! The parking lot is in the back of the store. Not in the front, like I parked.
There were only 3 people inside the store… good for me since I needed assistance. I couldn’t find the filters I needed on the shelves. Immediately, a man in a cute uniform asks me if I need help. Yes, please. He walks back to shelf and grabs the filters. That’s why works here!
My total $ 31.30 out the door. Compared to the $ 90+ at the dealership.
This Unilocaler gives O’Reilly’s 5 Stars for a clean, well organized (even though I couldn’t find what I need) and friendly professional service.
Thank you for the quick assistance.
I’ll be back.