Pacific Beach Pet Salon and Kitty Motel

Do Not Take Your Animals Here! Took my dog here to get his nails cut and a bath and he just started doing his nails right in front of me having me hold my dog. He was aggressive with no precision and just started clipping away. He made 2 of his nails bleed because he cut them too short. I almost walked out then and there without paying him but decided to be the bigger man and give him his $ 10 because I’m sure times are tough for him judging the aesthetic of the salon. I absolutely did not leave my dog there for a bath because I can only imagine how he would treat him if I wasn’t around. I love my dog way too much to bring him back there again and hopefully you do too.

Took our friends dog to get trimmed braces she is under our care. Her cut was completely crooked !!! Very unfriendly, cost was more then quoted and I have a tip. What a shit show !!! He was soooooo rude

Some of the most awkward customer service ever. My dog needed his nails done and his butt squeezed. Both got done, but I don’t think I’ll be bringing him back here. The place doesn’t seem super hygienic and I felt like I was totally inconveniencing the guy working there.

PLEASE DO NOT TAKE YOUR ANIMALS HERE I had read the reviews, some with warnings, but since a friend of mine highly recommended them, I went against my own gut feeling:(and to this day regret it! The guy and his daughter should not be working with animals!!! I had to end up taking one of my cats to the vet right away:(He wasn’t himself at all & was in a lot of pain. Had to give him pain meds just so he could get comfortable. He couldn’t sit or lay down without being in pain. And it wasn’t his 1^st time going for a lion cut & bath. There yes! 1^st & last time! PLEASE ITS NOT WORTH IT FOR YOU OR YOUR BABIES (pets) :(

I have my malti poo groomed here regularly and could not be happier! They do such a thorough job! It’s convenient and affordable. The owner is so gentle with my Zsa Zsa Gabor, it’s obvious how much he loves animals!
Thanks Again!
Stephanie DeRose

The man there is very kind and very helpful. He shampooed my two cats and cut their nails. I like that he loved animals and that it seemed like a mom/​pop shop. He was a kind older man who genuinely loved animals. I would go back. Seems trustworthy with animals. Also boards cats if you need to go out of town!
My cats did not fight with him during their bath. They scratch me up if I try to bathe them.

Unfortunately I didn’t read the reviews until I dropped my two cats off yesterday. The man wasn’t gentle with them and they were scared, when I left I had a weird feeling that I shouldn’t have brought them there and felt really guilty. I’ve taken my cats to get groomed before and it was like I was taking them to a spa, they were relaxed and everyone loved them, this time it felt like I was taking them to prison.
(I didn’t have the cats washed, just groomed, because washing the cats is easy to me and I was quoted $ 40 less per cat to just cut.)
They told me the cats would be ready around 1:30, which was a few hours from then, so I took my dogs to the dog beach while I waited. At 1 I had a message from the groomer telling me the cats where ready. I got in the car and headed back there, unfortunately there was a car accident and I was held up in traffic. I tried calling the groomers to let them know I was on the way but their phone was busy. Then I received a very important work call, when I pulled up I was still on the phone and the women yells out at me «you’re cats are ready!» I smiled and waved, trying to be polite but letting her know I was currently busy.
I then made my way to their door, as I was finishing up on the call, the women shoves one of my cats into my arms and rudely says «here’s one of them!» I kept my cool and smiled, I wanted to asses the situation before I showed them how upset I was. I went inside for my second cat, and the lady grunts «I called you an hour ago» (mind u I was only 10 minutes after the time they originally gave me) I ignored her and asked how they did. The man said that one cat wasn’t smooth underneath bc normally he washes them first and that helps, that didn’t bother me, though he could have warned me of that when he quoted me the difference in price. They said one of my cats was really difficult and took both of them to shave him. (He did have a lot of big knots under his stomach, so I’m not surprised.) My poor cats seemed traumatized when I got them. I went home and looked at my one cats stomach, the one they said gave them a hard time, and there was a knick under his arm! Of course he gave them a hard time, they cut his skin! And they didn’t even know it! Or at least didn’t tell me.
With that being said, I wouldn’t take your animals here. Other than the fact that they have no manners and are overpriced, they do an awful job and don’t seem to care about the animals health and safety.
After reading the other reviews, I am truly concerned for the pets that come in here.
Oh, and they only take cash.

Would never go there, it is dirty & smells like crap. When you approach from the parking lot, you can see how bad the up keep is. Take a look at the cages & back wash area. Wow!!!

PLEASE DO NOT TAKE YOUR KITTIES TO THIS PLACE!!! I REPEAT… PLEASE DO NOT TAKE YOUR KITTIES TO PB PET SALON AND KITTY MOTEL!!! My roommate and I were leaving for the holidays and needed to board our cats somewhere. We looked online and found this place a block away from us and the lady that we spoke to told us they would only charge us $ 10/​day/​cat. We wanted to make sure they would get some attention while we were gone, as well as make it clear that one of our cats was older and had to get daily medication for his liver problems. The lady assured us she was very experienced with giving cats medicine and that they would be well taken care of and given attention. We thought that was reasonable and took out four cats there on Tuesday, December 22, 2014.
My roommate called a few days after to see how the medication was going for her older cat and the lady said he wouldn’t take it the first day so the second day, she crushed it up and put it in his food and he ate it. We know that’s not true, because we have tried everything many times, including crushing it up and putting it in his food, and he has had none of it! The only thing that works is to take the pill with your finger and put it down his throat so he swallows it. Something that is easily done if he is wrapped in a blanket. He was (and I say «was», because due to the lack of medical care and attention that he needed while staying at PB Kitty Motel, his health deteriorated so much that he has since passed) 15 years old and to frail to put up a fight. We explained this to the lady in detail, but we know he didn’t get his medication.
When I went to pick them up on Sunday, December 28, she asked for cash first, before I could see the condition of my animals (she asked for cash, saying that their credit card machine is down… really it’s because they don’t want people putting stop payments on their money once they see how their animals were treated. Read other reviews… they gave told other people the same. What kind of business doesn’t accept credit cards?). The whole place smelled like urine. I went to pick up my cat out of the cage and he screamed in pain and blood and puss went everywhere. The lady had no idea what was going on, which was the first indication that our cats had not gotten petted or handled at all. Then I went to get my roommate’s cats, and found out that her cat bed had been urinated in so much, urine had seeped up the sides! She had no idea about this either. HOW CAN YOU NOT NOTICE THESE THINGS!!! All of our cats had lost weight and were completely stir crazy!!! It took 4 hours when we got home for them to stop running around like wild banchies and meowing at the world.
I called the lady and told her the examined condition of our animals and asked if we could get a discount. She said no, because it wasn’t her fault that my cat got bit and that I have to take him to the vet. I am not upset that my cat got bit. I’m upset that no one noticed and let me know so I could get a vet out there sooner. If he had been picked up, or even petted, any normal person would have noticed. She claims she opens the cages one by one and let’s them roam free for a couple hours for «play time,» but I know that didn’t even happen. And when I asked her if she pets them, she didn’t have a response. We, of course, never got a discount. Her defense is that we were already getting a ½ discount. My response is NO ONE SHOULD HAVE TO PAY FOR ANIMAL CRUELTY AND NEGLECT!!! Those cages were not opened for the full 5 days that we were gone, except to scoop out their litter boxes (don’t even know if that happened until the last day). PLEASE TAKE YOUR ANIMALS ELSEWHERE!!! It is worth paying more for proper, humane treatment from people who care. I’m trying to figure out how to post pics on this review. If I can’t on here, I will post it in the main section of photos on their Unilocal account.

Gil is awesome. I take my two Persian cats to him for grooming, since they refuse to let me comb them or clip their paws — but when Gil is grooming them, they are fine — don’t put up a struggle at all. And they come home looking gorgeous (even when shaved).
My brother is a mailman — who sees animals on his route all the time. There was one particular cat that he saw regularly that had the worst matted hair you could imagine and was covered with fleas. (He could tell the cat was in pain because it was not being taken care of properly). So he took it to Gil to have cleaned up — and Gil shaved and flea dipped the cat for free. WHAT A HEART!
My sister now takes her Labradoodle to him for grooming, and swears his cuts are the best she’s seen by anyone.
WE ALL HIGHLY RECOMMEND THIS PLACE TO ANYONE !

DO NOT GO THERE WITh YOUR PET!!!
I brought my pet in for a grooming and they damaged my dogs eyes. 2 out of 3 times I had to take him to the vet.
Once Burning then scratching his cornea with the clippers!
Father and daughter set up. The father would not take responsibility and said, «take me to court, I’m not paying».

If it was possible to give no stars I would… Horrible customer service, the guy bitched that my 65 lb golden was too big and acted too much like a puppy so he couldn’t actually do what he said he would. This was supposed to be a simple wash and trim, the guy only washed him and charged me the full price… When I called back for a refund seeing what was done/​not done I was told to «go to hell» verbatim… Poor service and poor customer service.

I had such a great experience with this place.
I was waiting on my girlfriend to get her nails done down the street so I decided to be pro-​active with my time and get my 100 lb. mastiff’s nails clipped. I got on my Unilocal app and looked up all the dog grooming places in PB. I called about four places and no one picked up their phone.
Finally I called this place and they said, «come on in!» I arrived there and I was greeted with a smile and a bunch of small dogs running around behind the counter. He escorted me outside because this place is kind of small and not much room to maneuver in the lobby.
I was a little nervous because I have a scary looking dog (a cane corso mastiff) that likes to growl and protect me. Although she has never bit anyone or even tried, I was worried this time could be different because the guy had some nail clippers in his hand and she’s a big scaredy cat. Thankfully, this guy was very good and friendly to my dog. Although my dog nipped at the guy’s clippers a couple times (not at him), it didn’t phase him. He kept calm and got the job quickly.
I was super impressed with their speed and kindness to animals. I think most would have looked at my dog and said, «screw that,» but not this place.
The regular price for a nail clipping is $ 10 but they had a Unilocal deal for $ 5 off. I paid them $ 5.00 and gave him a $ 5.00 tip for putting his hand on the line.

Gil happily got me in on a last minute notice. He’s friendly and courteous which is a plus when I’m taking a member of our family to be groomed. Now the prices. They are the lowest after I called several groomers. Price is not an option when it comes to my pets. So you can imagine my surprise. I found a. little gem in PB. I have 7 dogs. Get ready Gil.

This place is AWFUL!!! ***Do NOT get your pet groomed here!!***
I should have left the moment they lifted my cat (the sweetest most loving baby kitty ever) out of his carrier by the skin on his neck & back :-((((They could have just as easily carefully scooped him out… But anyways. They are WAY over priced for the less than average service they provided. They also lectured me about how I was taking care of my cat. After they obviously had no concern for his well-​being at all. I paid their stupidly high price this once but I will NEVER bring my baby back here ever again!

I had a last min family emergency and I had to fly across the country withing a few days. They were more than willing to house my cat at last mins notice. They even let me drop her off the night before with no charge and pick her up late after hours. The price was amazing and the hotel area is cute and inviting.

My first time here taking my Yorkie Poo to be groomed and I was pleasantly surprised! He turned out absolutely perfect!!! Usually the first time grooming somewhere new I never expect the groomer to get it right but they did!!! They did everything we discussed and he just looks SO adorable!!! Nice people too! Very pleased!!!

PB Pet Salon is the best! I have owned dogs and cats all my 50 yrs of life and want to share that this salon has the best, caring, and professional groomers I have had the pleasure to have work on my animals. One of my small Yorkie’s was attacked by a large dog 6 months ago and has some fear issues. They know how to treat her gently, but firmly as well as give her the best puppy cut every time. My other dog is a teacup Yorkie and always looks so cute when I come to pick him up. I have stayed and watched the grooming process and can attest to the owner and his being extremely knowledgeable regarding every aspect of the grooming process-​from handling my dogs, knowing specifics about all breeds, and he has perfect grooming skills.
Michele T.

This review is for the cat grooming.
Irina is a freakin’ trip. I really like her, though. You can tell she loves what she does. I bring our spoiled, aging long-​haired cali in here every few months for either the lion-​cut or the mohawk (depending on my mood). Our dainty little priss-​pot utterly abhors having to leave her precious pillow to be stuffed into a crate and forced to take a hellish scream-​filled car ride to be handled — let alone shaved — by strangers, so I felt absolutely awful that time she scratched Irina; but Irina took it in stride: «Oh, it’s part of the job», she says. *shudder* Brave lady! And she does a fine job of getting the mohawk relatively even, considering the petite (albeit very strong) holy terror she’s working with. Kitty is super chill and quiet on the ride home every time, of course!
Out of the maybe 10 times I’ve brought the cat in, only one time there was a slight problem because her fur wasn’t totally dry and she was shivering when I got her home — I didn’t notice she was still a bit damp at the salon. Other than that one minor incident, we’re very satisfied with this service and will continue to visit this cute little establishment.
BELATED UPDATE: Irina is no longer working there. She is terribly missed! It ain’t quite the same, though we still visit. On one occasion I requested kitty get a mohawk but it turned out looking like an ill-​fitting toupee. Service is unpredictable: sometimes ‘eh’, but mostly good, at least. I’m unable to accurately rate this business at this point. *sigh*

AHHHHHHHH! I wish I had thought to ask for Irena recently when returning to Pacific Beach Pet Salon. I have gone to her a handful of times and up till now I had been thinking I am a pretty smart cookie to find this little gem where my pup comes out as though he was royalty. So well groomed, fluffy, and clean, with every hair accounted for and cut into perfection.
If I had not read that she is gone from the Unilocaler before me, I most likely would have been giving a much better review. But just this week I unknowingly left my pooch in the hands of what has got to be a new amature! Hours later (hence I gave her extra time) upon picking up my little guy, she asked if that was what I had in mind… umm I wasn’t sure how to say «it doesn’t look like you did anything???» So I settled with maybe a little shorter… She goes and pulls out the trimmer and shaves most of his back hair off… Now I am thinking, «a reverse mohawk wasn’t what I had in mind either» but at this point I just snatch him and leave.
Looking at my now punk rock dog, I notice his ears were never even cleaned!!! I am talking dirt stil in his hair.
Gotta love a $ 40 nail trim… I guess I should be lucky she at least did that.