Park ‘N Fly

super fast easy parking, shuttle, return pickup from airport. courteous drivers!

This has gone downhill! One week the van never came so they took us on the bus and had to drop us off curbside to find our own cars in the garage. The following week (last week) we had to wait 40 minutes for the van. When I called Park N Fly they said the driver was there. When the driver finally showed up and I asked where she was, she said she was on a break. Now today, I need to revised a reservation as my trip has changed and they said I had to drive down there to speak to the manager. What the heck?! They are happy taking your money online but you cant change your reservation online? They don’t care about the customer experience whatsoever. If I could give a negative star I would

Have been using park n fly for years. They just changed ownership. Web site sucks. Have been trying to make a reservation for 20 minutes and will not execute. Awful customer service. Last few trips there have been fewer drivers, longer waits and more stops at other terminals. Will park onsite or take a car service.

We always use Park ‘N Fly when going on a trip. They are very professional, quick to get you to the airport and quick to pick you up and deliver you back to your car when you return home! The reservation process is easy and the operators are careful to get all the info correctly. The drivers are friendly and helpful with your luggage.

We’ve been trying to find a replacement for Wally Park that has left San Diego, and unfortunately this isn’t it. We are used to making a reservation, but PNF requires you to pay in advance when you make the reservation. That’s bad enough that you may pay 2 weeks before using it, but if you change your plans and decide to come back earlier, you get no refund for the unused days. Here is what they say:
«No refund will be issued for unused days. You can modify or cancel your reservation up to a minute before the start time of your reservation. You will need to provide your first and last name exactly as entered on your booking and your Reservation Confirmation Number from your confirmation e​-mail​.To modify a reservation please call 1−800−325−4863. All cancellations are subject to a fee of $ 3 to which your on-​line reservation fee is applied. Reservations cannot be modified or cancelled after the scheduled reservation time.

Worthless, expensive for nothing. Why would I pay to wait at the airport for your idiot shuttle driver to never come. Über next time.

I give this a two stars simply because you cannot modify your reservation after it has begun. If you arrive a day or two early you still need to pay for those days even with ample, advance notice.

Used the Park ‘N Fly Garage for a week 7÷30÷15 — 8÷6÷15. Very fair prices using my AAA discount — I had to make a reservation and pay ahead online, but that was no big deal since my flights were locked in as well. The garage was very easy to get to from the 5, and to get back on the 5. Both drivers (to airport, and pick up from the airport) were very professional, helpful and friendly. Very prompt service to the airport. I called the number on the paper slip given to us (the driver marked our parking spot on the slip as well) when our return flight arrived at 11:40pm (very late). No one picked up after about 15 rings, but then I saw that the van was sitting at the designated pick-​up spot, so we had absolutely no wait after we picked up our luggage. I would definitely park here again. Good job Park N Fly Garage!

I’ve used Park n Fly for 8 years and most of the time service has always been excellent. We usually park in the garage with Valet service. This is helpful if you want to get out quickly because they pull your car to the front where it’s waiting for you when you return. Just text your ticket number, airline and terminal info to them when you arrive and go to the pick-​up location which in San Diego is under the «Courtesy Vehicles» sign.

Conveniently located near the interstate and the airport for easy in and out. Quick pickup from our car location and drop off at our car. Couldn’t have asked for a more efficient or pleasant experience!

Everybody was friendly and it didn’t took long for me to get picked up

I had a great experience with Park ‘N Fly. The whole process was easy. Easy to make a reservation, easy to find, easy to get back and forth to the terminal via their shuttle. Unfortunately I had a dead battery upon return but the shuttle driver quickly jumped my car and had us on our way before we knew it. He also stayed around to make sure everything was ok.
I’d recommend using them.

I’ve used this service many times over the last couple of years and I always find Service at all hours and quick ride to the airport makes traveling less stressful. Thanks Park ‘N Fly –garage

I started using Park n’ Fly a few years ago and I won’t use anyone else. The facilities are clean and secure, the staff is top-​notch and attentive to every need and no other garage provides fast, free timely pick up and return service.
If you frequently travel I recommend signing up for their Frequent Parker program — you earn discounts and free days the more you use! It’s an added benefit for an already awesome experience!

Generally speaking, I’ve had mostly good experiences with Park ‘N Fly. I usually park on the rooftop of the garage. The shuttle drivers do a pretty good job in regards to timeliness. I recommend calling the garage for a pick up as soon as you get outside of the terminal. Also, you should become a frequent parker member to take advantage of benefits such as free days.

AAA discount Convenient Lots Quick shuttle service. Our San Diego and Ontario parking choice.

The service was excellent. There was a shuttle to take me to the airport in minutes, and the same when I returned to be taken to back my car. I will be using Park N Fly next time.

This review is for Sat, May 16^th 2015 around 1030pm. On the back of the the card they give you when parking there is a number (6 192 954 639) to call for pickup upon arrival. Only call if you are some kind of masochist because when I called whoever answered was very rude and condescending and came off as if I had bothered him greatly for making him pick up his phone. I am unfamiliar with the airport as I don’t fly often and just wanted to know when/​where to meet the driver, a very simple request. Unfortunately it turned out to be a berating, he even used the phrase «well you should have remembered.» If I knew where your shuttle drivers picked up passengers I wouldn’t have called! The driver who took us from the lot to the airport (around 330pm on the 13^th) was very polite and eager to answer questions and help with luggage. But this time, for our pick up from the airport to the lot, our shuttle driver (bus, not the van) did the bare minimum and on top of that was a poor communicator, confusing not only us but the other people on board. This combination of things made for the worst customer service experience I have had to endure. Definitely not what I want to deal with when I’m tired after a long flight. I try not to grade these guys so hard because I know how it is working late, but I have worked in different areas of the service industry for years and had shifts at all times of day (even as a shuttle driver) and I always put my game face on and provide great service no matter how bad a day I’m having. To conclude, I would not recommend this company unless it’s your only option or if you’re a gambling man because the odds of having a good experience are not in your favor.
Edit: We parked at lot 5, not the garage.

No need to write much my photo’s say it all.
Arrived at the pick up lot at 11:30 am, waiting for a shuttle to take me back to my car. I saw 2 vans there and thought GREAT! I WAS WRONG… One van was empty, NO DRIVER anywhere to be found and the other van… the driver was standing outside SMOKING! GROSS!
Needless to say. I just waited until another van came to get me since one drive was still missing and SMOKEY seemed to be a little busy.
YES, there were 3 vans there at ONE TIME, but only ONE was actually working.
Won’t be using them EVER again…
THIS HAPPENED ON DECEMBER 11, 2014 should the company want to use it for training purposes

I’m torn… This place was the best place to park your car when you’re off for trip. The service used to be top notch and the cost was very competitive. Back in the day the driver would pick up 3 – 4 people making sure you have enough room. With the new changes and limited drivers I feel like I’m being packed into the van with 6 other people all the time. I guess upper management believes in over working their current staff for «efficiency» and sacrificing the quality of service.
Ok, down to the nitty gritty. Before coming down here… there are 3 lots you can park at and the garage is THE best one since it’s the HQ lot. I highly recommend that you reserve and pay online. Otherwise you run the risk of chancing your parking opportunity, because it fills up quick.
Once you print out your online receipt and head over there, remember to get another parking ticket from the machine. You’ll need it to leave. Once you come back present both your printed online receipt and your parking ticket to the teller.
Kinda confusing, but that’s the process. Now you know…