PRN Physical Therapy San Diego / Uptown

I have been coming here since August working with Sean. I injured my self training for a half marathon! He is encouraging and very knowledgeable! If something is not working he’s great at thinking outside the box! I refer anyone I hear having trouble to PRN, because I’m treated with kindness. They truly care about great results and helping you cross the finish line! The aides are very efficient and treat you like family. I’m always greeted with a warm smile from Lauren as I come through the door! Booking appointments are a breeze and she does well to accommodate my busy work schedule! If you are unfortunate enough to have ab injury you should be comforted to know their is a safe place you’ll be well taken care of!

I admit it, I can lift like a bro (not a good thing). Which means on occasion, my technique may not be the best. When that happens, I get sprains and strains… usually at a level that is pretty mild and which I can self treat and heal. However, when I injure my back or neck — those aren’t areas I play around with.
I tweaked my neck last week and it was not healing in a matter that I had hoped for so that’s when PRN PT came into play. I called them for a same day appointment and they were able to place me without an issue. The physical therapists (Christy and Victoria) are quite knowledgeable and personable. They understand the human anatomy and have your best interests in hand — which is to heal you with compassion and at a rate that is acceptable to you. If you can push it, they will push you to get the best results, but they also understand when to slow down in order to prevent any unnecessary pain. I have had multiple sessions with both PTs and my neck is quickly improving. They have a solid variety of equipment and exercises for whatever ails you, but my personal favorite is the ultrasound machine and TENS unit which are absolute life savers for musculoskeletal injuries.

G and Victoria are the best. I was never really a fan of PT before because it never worked. That’s not the case at PRN.
I’ve been going for a few months and I’m already so much better. I wouldn’t go anywhere else.

AVOID THIS COMPANY LIKE THE PLAGUE went to chula Vista office what a slap in the face!!! My daughter is hurt and even after we stopped going I receive bills in the mail for treatment I was told my insurance would cover!!!
EGGLETON LANGTON PHYSICAL THERAPY what a total piece of crap company
TOTAL THEIFS Would not take a farm animal to one of PT locations STAY AWAY

Same experience as others below. I liked my therapist and they did good work. Several months later the company began billing me more than our visits (which were already paid for) cost.

I had dealt with another PT office previously and did not have a good experience at all. Luckily (for me) I tried out this office on a whim because it was closer to my house.
What a difference! They have been nothing but professional and Tracy has been an absolute godsend for my pain management and relief. She listens carefully and keeps good records of my progress, as well as giving me homework and guidance for continuing care on my own. I’m amazed how many people Tracy and her assistants can juggle without leaving anyone to their own devices.
This is a wonderful facility, I would recommend it to anyone in need of some PT! This is what physical therapy is SUPPOSED to be!
The parking garage isn’t really a big deal. Just be sure to validate in the office or you will pay more. Living nearby, I know what a hassle it would be to visit if the parking garage didn’t exist! I appreciate having the parking available in such a busy area of town. Pro tip: don’t go up the notorious incline until the path is clear to go all the way up to the ticket booth (you’ll see what I mean when you get there).

Great physical therapists and staff. My only complaint is their handling of insurance. I was told to pay a certain amount for each session, then months after physical therapy was completed I began getting bills for parts of treatment that weren’t covered by insurance. These are things that I spent 5 minutes doing, that were optional, that I was getting billed ~$ 40 for each occurrence. To add to the billing confusion their billing isn’t handled in-​house. I got the bill from a PRN phsyical therapy location in Los Angeles with a generic PO box as the address, which keeps me from contacting my local PRN for assistance with the bill. I can’t even validate that the bill I am getting is legitimate because the PO box isn’t listed anywhere online. In order to talk to the PRN billing department you have to wait on hold for 10 – 30 minutes only for someone to tell you that the bill is the bill, and you have to pay it.
This is all very frustrating, I haven’t had this experience at the two other PT locations I’ve been to in San Diego.

FRAUD ALERT! Please read before you go here. I found the level of care and the quality of the therapists to be excellent, BUT be aware of their business practices, which are the most deceptive and fraudulent I’ve ever experienced with a provider. My insurance mandated 4 visits in order to get approval for an MRI. On each of the 4 times, I paid the full amount of the office visit upfront, even though I had asked them whether I hadn’t already satisfied my deductible. It was only after I got my EOB from my insurance (which btw is a really solid PPO) that I learned that I was right. Thus began what is now a four month and counting effort to get reimbursed. I have called PRN’s parent company (and be aware there is not only a corporate parent, it’s not in California), Eggleton-​Langton. I was assured — as was the Blue Cross customer rep on the conference call each time — that the reimbursement was in process. Each time, they assured it would take 6 – 8 weeks. Each subsequent call was 9 weeks after the previous call when — SPOILER ALERT — no check arrived. Here are some examples of the runaround: «Our accounting department is in another state». «We have to send the payment request directly to PRN for them to issue the check». Please call _​_​_​_​_​_​_​, our customer service rep, who is on the account” (get ready for this one: 5 days after being given that name, Blue Cross called back to learn that this person did not work at the company. FIVE. DAYS. AFTER THE COMPANY GAVE BLUE CROSS THE NAME AND NUMBER”. Last date of service was April 7, 2014. I am writing this on August 25, 2014. Three days ago (after escalating to a grievance with the State of California), I received a check. It’s not the full amount. I seriously doubt I am the first person who has had this experience with this provider. I will not be the last. I am sure they figure after several months, one’s desire for the few hundred dollars due will diminish. This is a major deception.
AVOID THIS COMPANY LIKE THE PLAGUE. San Diego is the land of physical therapists, you will find a much more honorable one who is just as good. This isn’t the fault of the therapists, but it is clearly a practice dictated by the corporation to defraud patients.

I have been out of work on an IOD (injury on duty) I have been seeing a Physical Therapist off and on for different body parts for months. I love EVERYONE that works here. They are ALL so nice. I have been going so often that they have crossed over to giving me a hard time in a joking way. They really know the clients and how to help us get better. Thank you so much!!!

Very busy physical therapy place. Unfortunately, I’m not a big believer that PT works in the long run. In the short run, it does help to get some relief. The staff is nice and listens to me very well. I’m dealing with a rotator cuff /​bicep injury, and despite their best efforts, I’m not getting any better. Maybe it is because their freaking parking structure stresses me out! It takes 15 minutes to get out of the joint… and at some point ‘stuck’ at such an incline that even with an automatic transmission, I worry about rolling back and hitting the car right behind me. This isn’t PRN’s fault of course, but if I continue with PT… I may need to move to the other office in La Jolla.

This place is heads and tails above other PT places I’ve been to! Quite modern, lots of staff and varied modalities.
Tracy is a very personable PT director and I’m happy to have her as my therapist. She has taught me a lot. Caring and compassionate too.
All of her assistants are very sharp and keep things moving whilst multi tasking several patients at a time.
I like that Tracy gave me exercises to do at home too. Now I just have to be more consistent in doing them!
They also work with your insurance to get you more treatments if needed. I like this place.
Only downside is the underground parking… ugh, what a nightmare! Sometimes a long line to get out of there, so be prepared. Make sure you get your ticket stamped and then it’s only $ 3 to park.

I received therapy on ¹²⁄₁₁ with PRN, i have had therapy in the past with Kaiser and had doubts about how my therapy would be. Would they be non personal and just to the point? When I made contact with PRN they were very friendly over the phone they directed me on what paperwork was needed and were able to accommodate my time frames. My first visit was a nice welcome by the front desk who made me feel comfortable and guided me as I had to fill out the necessary forms. I met my therapist who also greeted me with a big smile and who did not tell me what my problem was but asked me what I was feeling unlike past experiences at other locations. The therapy administered from my initial therapist and several others helped me to a quick recovery in becoming active at work again. The entire staff was instrumental in my recovery, not only physically but mentally. They made me feel at home, a part of their family and even now I stop by and thank them for all they did in helping me recover by giving me effective physical therapy. I hope I don’ t get hurt in the future, but if I do I am confident that the PRN staff will get me back to leading the life I had before my injury. Thank You all of YOU!

My experience was a NIGHTMARE!
Their billing department is terrible! First they said I was in network (which I was. my general Dr. referred me) then they said I was not, my insurance insisted I was. Trying to figure it out resulted in series of phone calls back and forth equaling at least 3 hours lost on the phone.
The actual therapists were nice and I mistakenly assumed everything was settled so I stayed to complete my treatments. I paid for each session before it was preformed. Then about 4 weeks after my sessions they sent me a bill for $ 200 more! This is insanity! Where can you charge for something, then later determine it actually cost almost double!
Before you have the treatment be sure to ask how much it will actually cost!

Pretty much a typical physical therapy facility but a little on the smaller size. Services are full scale and the therapists are more attentive than the larger places. I’ve never had to wait long for my appointments to start. Parking is convenient at the adjacent garage for a discounted rate — $ 2 with validation.
There’s only one thing that seems to be an unfortunate trend with this facility: No one really closes the session. The therapist usually hands the patient off to the tech for the final treatment but since the tech is taking care of several patients it’s very impersonal when it’s time to leave. There’s usually an awkward moment when you figure out all of your services have been completed because no one comes back to you. No one is really still close enough to you to ask if the session is completed. On more than one occasion I just gathered my things and walked across the facility to make sure we were done. No one ever says goodbye, see you later, etc.