Psychiatric Centers At San Diego

I have had the worst experience with this organization as a whole (see my post on the San Marcos office) but, unfortunately, it’s my only option with my current HMO. I had an appointment for my son with Dr. Lowrey after other appointment at the San Marcos office were cancelled or dropped without notice. The morning if the appointment they called to tell me the doctor was sick and would have to cancel. Someone would call me Tuesday to reschedule. Did I get a call Tuesday? Nope. Thursday someone called saying they were calling to reschedule the appointment that I cancelled and they could get me in in about four weeks. What?!? You guys cancelled on me and last minute! I should be accommodated immediately!!! Maybe should charge YOU for bit cancelling within 24 hours! The woman said she would consult the doctor to she what she could do and call me back. Do you think I ever got a call back? Nope. This organization is very unprofessional and it’s a shame I have no other option than to pay out of pocket and go out of network. Wake up and notice that all your office have awful reviews!

this place is disgusting! every negative review on here is accurate and i have experienced the same type of treatment. we pay for our insurance and this is who they contract. i’ve filed two complaints with sharp and all pcsd does is make excuses for themselves in a way that makes the patient look wrong. i could have killed myself during christmas time because of a bad reaction to meds i was put on and no one even trying to accommodate to get me in. took months!!! any other sharp patients want to band together and do something???

This is an extremely horribly run group practice. Charles, the nurse practitioner is rude, arrogant and does not seem to be equipped to be dealing with members of the community that are not well. Coming to a place like this, you would expect that they would be empathic and show care towards their patients, but unfortunately they are a big organization that doesn’t seem to care about your wellness or getting better. They have you see nurse practitioners during the initial visit, if the nurse practitioner doesn’t think you should see the psychiatrist, you do not get to see the doctor. $ 250 for a nurse practitioner visit. That is expensive. Also, when you are not well and looking for answers, you would want to see an intelligent board certified doctor that attended medical school, not a nurse. I could go into detail about how they allowed the running out of medications, the lack of correspondence and no one following up with you, the difficulty in getting an urgent appointment if you need help, but I believe you get the picture that you would be better off finding a psychiatrist in their own private practice, then dealing with this group.

The four star review is for the office in Mission Valley, great service our doctor was awesome easy to work with, all together satisfied… Thanks a bunch… REALLY…

This is so frustrating. I love my son’s actual therapists — they have done wonders for our family. But the office staff at this location and the administrative staff at the central location and horrid and incompetent. Wrong bills that we cannot get corrected (we are still fighting a charge for an appointment we never made a year later — it’s hard to be at the RB office when we were actually at the adolescent center); appointments that aren’t scheduled correctly; very, very long wait times; no smiles… I could go on. Sadly, this practice is the only option for our insurance but I sure wish it was easier to work with. I guess they don’t have to try since there isn’t a choice for those of us on a couple of insurance plans in San Diego.

This place is awful! Run, don’t walk, to ANY other facility if you can.
We bring my son here for care. During the initial visit, you the one where the «doctor» is supposed to evaluate the patient and understand their needs, about 30 seconds was spent in discussion with him. The rest of the time was the «doctor» going over what meds to shove down his throat. Not a good feeling at all and a complete waste of time. Then we needed to get an updated prescription. So I went in without my son to see what would happen. Sat down, chit chatted for about a minute, and walked out with a new prescription. That right there told me that there is absolutely no concern for the patient.
Now let’s talk about the front office staff. I’ve received better service at the DMV, no joke! They sit behind a huge panel of glass and will often talk among themselves while pointing at the patients in the lobby. If you ever want to feel like a zoo animal this is your spot! They are remarkably rude and have zero manners. It’s as if they’re banking on the fact that the patients are so snowed on the drugs that the «doctors» are prescribing that they won’t notice how rude they’re being to them.
Please, readers… take notice of the fact that there is not a single positive review for this office. That should mean something!!!

How can the office staff at a mental health service provider be so rude and unsympathetic? The practitioners themselves are decent enough, but for years the receptionists have been so impersonal and terse. No smile not even a «hello» ever. It is not just one person. Throughout the years several different women sitting at the reception desk have all been acting this icy. I can only hold the office manager responsible. It is obvious that customer service and courtesy is not regarded important by the person supervising these young women. They really ruin otherwise pleasant visits to the office. Why are they allowed to talk down to the patients?

This place is unbelievably horrible. The front office staff is incompetent and won’t return your phone calls. I had to leave 7 messages.

I have never had such a poor experience anywhere else. I am baffled at the lack of professionalism, empathy, organizational skills and urgency that this office has. I faxed time sensitive paperwork in to be filled out and returned and it was declined by my employer because it was filled out incorrectly. Also, I can never get through the phone lines to speak to anyone without waiting FOREVER. Without exaggeration, I waited for a cumulative 40 minutes on the phone in one day only to never get through. I used both of my breaks and half of my lunch to try to speak with someone and I was told to all back at 4:30… I was on hold until 5 and then got the answering service. I was furious. On top of that, a week before, I scheduled an appointment in the early morning to see a psychologist that will go unnamed. I arrived to my appointment with ample time to spare but the office took so long that I had to cancel my appointment on the spot. What should have been a 45 minute appointment was going to be a 25 minute appointment and that is unacceptable. It is unfortunate that this office is managed so poorly because people rearrange their schedules to make the time to go in for real problems and in this case for me, the practice became my problem. To maintain your sanity please steer clear.

We love the doctor here. The office is a clerical nightmare! You wait on hold for about 20 minutes before someone looses you on hold, then you start again. I dread when they go to electronic patient records. In no way will this be a good change for this organization.