RadioShack

Well here to comment on the Sprint side. It is horrible here and I will stick to the corporate stores. You can review the pictures for a message I got regarding the lifeproof I got which while I was buying it they informed me they would replace it. However when it broke they did not. They gave me the runarounds. The regular sprint store replaced it without a problem. My advise is stick to the regular Sprint stores. They service what they sell and apparently purchases of Sprint Radio Shacks too!!!
However, Jay on the Radio Shack side is the reason I shop here. He always tries to make me aware of all the deals. He really respects the customer. I once saw him turn down a sale because the customer already had the item she wanted. He even pointed it out to her. He is honest and always making sure customers are satisfied. I recently purchased the iphone 6s five mins after it came out. I wished I could have got it from Jay but he doesn’t sale phones anymore. I went to an authorized retailer instead!

Went to the att store next door for an I phone 6. They did not have it in stock. I then walked past the Radio Shack. I saw a huge iPhone sign on the window and decided to walk in. I was greeted probably by Jonathan. He said everything up in less than 20 minutes even transfer my contacts and set up my facebook. I will be going to this radio shack for now on for my future needs. Jonathan was very courteous as I am elderly and help me with all my electronic needs.

Should have read Unilocal first! I went in the other day to buy a universal remote and was convinced to order a new iPhone Plus. It took 30 minutes for them to go through everything to order the phone. Since it was a Thursday they said the phone wouldn’t be in until Monday and that they would call me when it came in, flash forward to Monday. No phone call. I called them on Wednesday and they said oh it just came in 30 min ago. I went to pick it up but they had closed. By the time I got there to get it they said they had never had the phone and that it was backordered and that even verizon didn’t have any and wouldn’t for at least 3 weeks. Skip ahead 15 minutes I’m at verizon iPhone 6 plus in hand! Liars ugh I hate liars!

Came here before for my iphone 5 protective case. The guy was friendly but they get very busy sometimes that it takes a while for u to checkout.

Horrible shipping experience. Ordered a glowing panel which required an inverter. The glow panel was shipped to the store and the inverter had to be shipped to me at a cost. Weird, but ok. The inverter came USPS no problem. The free shipped glow panel was shipped FedEX but not to the store. Store personnel did not know this (???). It was shipped to the local Post Office. The following Monday I went to the store. They said they did not receive it. But, the rep did say MAYBE it was in their mailbox. He could not find a key to the mailbox. Turns out, the store manager had the only key AND HE WAS ON VACATION UNTIL THURSDAY!!! The store rep had called the manager and the manager told him he would stop in and open the mailbox. The rep said he would call me. Neither happened!!! I had to call them to find all this out. This is customer no service at it’s best and shiipping at its worst. None of the store personnel seem to know their own shipping process.

Walked into the store and didn’t even get a simple «hello». Employees completely ignored me and didn’t even attempt to help me. Only 2 employees working, stuck at cash register without anyone else available to help other customers. Waited over 10min with NOT A SINGLE WORD SAID to me… Needless to say, I left…

My phone broke over the weekend and I needed a new one ASAP. I started out at the AT&T store in the same shopping center but there was only one, VERY overwhelmed salesperson working and about 4 customers in line ahead of me. I went over to Radio Shack and their helpful salesperson, Esther, set me up with a new iPhone right away. She worked with me to keep the cost down (though still astronomical, as iPhones are, because I wasn’t due for an upgrade) by setting up a new 2-​year contract (which meant forfeiting my right to the upgrade I had been due in August– bummer).
Luckily, one of my friends had an extra iPhone 5 and I was able to return the phone I purchased 6 days earlier (it had to be in pristine condition and all week long I had treated it like a newborn baby in hopes that my friend could come through with the phone). A manager, Rafael, handled my return and provided amazing customer service. On a scale of 1 to 10, I’d give him a 20. My contract was reinstated as it had been prior to purchasing the phone which means I am still due for my upgrade in August. I am going to skip AT&T and go straight to Esther and Rafael at Radio Shack!
Also, another customer was purchasing wireless headphones while I was there and he received the same high-​quality, hands-​on customer service I did from another friendly salesperson.

I went into this store looking for a battery for my cellphone and found the one I needed, but it was too much money that I wanted to spend. The sales man asked if I wanted him to look on the stores website to see if he could find it cheaper. He did and we ordered it and it only took two days to arrive. They were great with the customers and the store was neat and clean. If I need anything else I know I wanted can go there and be treated the way people should. Thanks again radio shack you guys are great

I thought I was the ONLY one who has had CONSTANTLY bad service from this Radio Shack. The place is JUST THE WORST… period!
No one who works there cares about customers. NO ONE EVER GREETS YOU… EVER!
I loathe going in there because it is run so poorly. The workers are bothered if you ask a question.
They are not knowledgeable.
Really the several experiences I have had there have all been terrible.
I try not to buy ANYTHING from any RS because of this Hillcrest location.
I have even written to the RS corporate about the terrible service… nothing!
Suggestion: Get rid of EVERYONE there and have some real RS sales people come in and re introduce this location to the community.
This RS has a terrible reputation throughout the city… see below

I woke this morning with the intention of buying speakers for my iPhone, so why not go to the place I originally purchased it at, I had no reason to believe that I would’ve of been treated professionally like Jen did some month’s back. I walked in so prepared to spend whatever it took to back my intention a reality. I was greeted by 2 associates one of which was RAFAEL. He not only DID NOT offer assistance but when I became visibly annoyed and started heading for the door he did offer a cocky and condescending ‘HAVE A NICE DAY”.i won’t even walk on that side of the block anymore.

Will never shop at a store in which they can not guarantee that their product will last at least 90 days without the need for an extended warranty.
Bought a 50 dollar HDMI switch that failed in under 90 days and all I wanted was an exchange for a working unit. Very disappointed in price, performance, quality, and SERVICE.
Will be taking my business elsewhere and I suggest you do the same.

I ordered a 32GB flash drive on Black Friday for $ 9.99 + tax, free shipping to store. I was going to be in San Diego the next week, so I had it delivered to this location near a friend’s house. There were 3 people working, yet it took them like 15 minutes to figure out where my item would be. They finally found it and handed it to me without checking my ID or credit card, so anyone could have grabbed my paid-​for item if they said they were me. Good policy, guys.

I want to thank the staff at this Radio Shack for rescuing my husband for the «geniuses» at nearby AT&T Store who told him that his phone was «bad» and the chip was still good. It most likely was the opposite because once they put a new chip into the new phone he bought «viola» it worked.
Thanks guys for the excellent service.

I had a great experience here. Very helpful and friendly customer service and will go to great lengths to satisfy customer. Sam Sanchez, assistant manager, was very knowledgable and I understood what was going on with adding a line to a family plan. He made everything convenient!

This place is the worst.
I go here every couple of months to buy new headphones. I use my headphones a lot with my cell phone and one ear or the other tends to go dead and I have to replace them regularly. So for some reason I continue go to this Radio Shack instead of just ordering something better online.
The last time I went here, I got my headphones and went to the register to check out. It took a while to get someone to help me. Then the guy there didn’t know how to use the register thing and kept hitting buttons and asking another guy what to do — but not in a professional way, more in a «you dude my jank is broke» kinda way. It was like I wasn’t even a customer to them. No one that worked there wanted to even pretend that they were running a real company. They all just sorta seemed bummed that they were there instead of at home watching Top Chef re-​runs.
And they will try to sell you extended warranties on literally anything. I’m pretty sure that if you bought an extension cable for a lamp, they would try to sell you an extended warranty for it. Blah.

Ifya know everything there is to know about electronics than this is the place for you! Ifya have questions about a product, its compatability with your device, or need help choosing the right product, go somewhere else! Not sure if it was because i wasnt a good looking female or what, but these heads in this store showed no love! It seemed as if somehow my question was making their day more difficult and perhaps i was being rude interupting the 2 employees’ conversation with my simple question.
Time to look at purchasing some put options on the next Circuit City – Radio Shack!

You should give this place another chance.
A few months ago it got a new manager who actually made sure the staff were trained properly. The store is a lot cleaner and better organized. You will find the staff improved. I think they will actually be able to answer your questions now.

Too small of a store. Poor selection. If you need something basic, come here.
The staff was friendly but that’s because I was in uniform and the young male employee was going crazy for me. Woa buddy!
A specific electronic need may require a trip elsewhere. I was disappointed even for my low expectations of a Radio Shack! Sad.

I will make this quick, you have questions… they have absolutely NO idea whatsoever of an answer!
False advertisment!

Terrible customer service, there’s no way to put a shine on it. I was standing there, thinking, «Am I being stupid with my questions? Are there other customers in this store? Was this guy even doing anything when I walked in that I could possibly be interrupting?» I pondered these and other, deeper questions about radio shack but came up with nothing substantial.
I kinda wanted to karate chop him in the face. I held off. I am a lethal weapon, after all. And with that comes responsibility.