relaxx Dry Cleaning

These guys, If you need help — don’t hesitate — get them on their way to your home! The entire organization here from the owners to the front desk employees are awesome! They understand the important little things that separate average cleaners from excellent cleaners. Relaxx Restoration/​Relaxx Cleaners stands alone as the best cleaner in San Diego.
* Highly flexible: Packed out all of our clothing after a fire and had our emergency clothing back to us inorder for us to work and live.
* Excellent customer service: Everyone I have talked to over the phone or in person were polite, patient, and communicative.
* Worked very well with my insurance company and valued the items which could not be restorable.
Have not had a single bad experience here yet. Highly recommended friends!
Great quality, great price and a local family-​run business. You can’t beat that.
Thank you for being here when we needed you! We hope we never have another disaster, but if we do, you’re the only one we will call.

First time using a pick up and delivery service so I was nervous but it went well. Left 2 jackets with the office for pick-​up registered online and 4 days later jackets clean and I got a reusable bag and tag for future use.
Really like just drop off and everything is saved so I don’t need to keep inputting info. Jackets cleaned well and reasonable price for service.

Everyone at this location is super nice and professional. When you first meet them, its like you have know them for years. Clean location and the prices are reasonable. I highly recommend Relaxx Dry Cleaning to family and friends. :)

CUSTOMERS BEWARE!!! Please listen to what I have to say as this will save you hundreds of dollars$$$$ I used to Live in a building downtown where we had dry cleaning services and this was one of the preferred vendors to use.
First, you need to realize that all dry cleaning services are not the best and the same goes for this one. All of my clothes have been dry cleaned by this company for a few years with just minimal problems. One day I relieved my clothes back, one white $ 150 shirt and my favorite jacket $ 275 that I only wear in the wintertime looked like it had been dipped in clear oil. On the front of the shirt was an outline of a clear substance that was now in the fabric and on my blue jacket elbow was the same thing. I called them and they said send it back in we will look at it. When they received both garments they called me and said they didn’t know what it was and would send it out for Chemical testing. Three weeks later I get a call and now they tell me that it’s not from them or their machines or any of their chemicals but it’s the fabric itself. Now I’m not a scientist but the fabric on my jacket and the shirt being linen how can we have the same results with two different types of material??? Makes no sense. The Jacket is GStar and was bought at the location downtown. So now they said they would call GStar and talk to them about their fabric being flawed. Of course GStar told them their fabric would never do that. So now I’m stuck between two parties that won’t take the blame for anything and it’s very clear and obvious to me that the dry cleaners used to chemical on there that ruined both items.
Last but not least I till this day have never received the jacket or the shirt which total over $ 400 back from them at all.
Like I said customer beware!!! Don’t live life thinking it won’t happen to you because when it does you’ll be thinking I told you so. Good luck!

I had a wonderful experience with my first relaxx Dry Cleaning door-​to-​door service. The person who came by was friendly and professional. He called to let me know he had delivered an over-​the-​door hook for me to install so they could hang up my clean clothes when they were finished. A few days later I came home from a long day to find my fresh dry cleaning ON MY FRONT DOOR. Wonderful! No more trying to find a way to squeeze in a trip to the dry cleaner for me!

The rating of this place being at around 3 stars is the perfect example of the damage Unilocal does to local businesses. It is so frustrating to see them give validity to some ridiculous complaints. Apparently every reviewer for this dry cleaner is an «expert» launderer and has never and I mean NEVER messed up a garment washing it! Seriously people? Be fair and honest here. If you regularly take clothes to be dry cleaned at some point something will go wrong. Imagine having to handle all sorts of clothing of varying quality and always being expected to be perfect! Let’s remember that most of the clothing you buy is low quality garbage made in China… yep even that expensive shirt you bought at Nordstrom is made at the same Chinese factory as something at Forever 21. Sorry to be the bearer of bad news here.
Now that I’m done with my rant I would like to point out that this place does a really great job and my boyfriend has been using them semi-​weekly for a couple of years. They pick and deliver and nothing has been lost or damaged. They are accommodating and convenient. The best part is that when you call they speak English! Imagine that, the language of our land fluently spoken at a dry cleaning place! I’m sure that at some point some clothing article might be lost or damaged because of repeated cleaning but if they perform the service right 1000 times and mess up 1 shirt that’s still a 5 star rating. However, it appears that I might be among the few here with some common sense. Besides after a while clothes just begin to look old from repeated cleaning and they need to be tossed.
I also like that they don’t use harsh chemicals. The clothes never have a weird smell and unlike other dry cleaning places you don’t have to air them out before wear. I do agree that heavily stained clothing doesn’t clean as well at the «Green» dry cleaners but I also feel like the clothes last longer not using harsh chemical cleaners.
In my experience the more dry cleaners you take your clothes to that use different chemicals the more likely you are to end up with damaged clothing. Some of these reviews need to be taken down by Unilocal.It’s unfair that a dry cleaner that does such a good job is rated so low. UGH! I would highly recommend this place and for anyone still reading this novel keep in mind that you are not hearing from ALL their customers but just a select few. One of Unilocal’s biggest flaws!!! If they were as bad as Unilocal would have you believe they wouldn’t be in business.

First, I only went here because it was open on Sunday. When I showed them the 30% off Unilocal coupon the said they don’t honor it and Unilocal does it. I suggested that this may not be the best thing to do to retain customers. She said the owner knows the coupon is on Unilocal but refuses to honor it. In addition, they charge an additional 30% if you want your stuff back before 3 days. Won’t be going back
Now looking back on reviews this 30% coupon issue seems to have been happening for a while and looks like info given to customers about this has been inconsistent. Maybe you should contact Unilocal about this, or at least get your story straight about the coupon (is it rugs? Is it delivery customers? Or is it not honored?)

One man in particular who works here was extremely rude and I will never return to this place. I don’t know his name but he drives a BMW. I do not recommend this place to anyone.

My husband and I were in town and needed same day service. It was a Sunday and most places were closed and they were able to accomodate us. Definitely would return!

We have a twice-​weekly pickup in our office and it’s great. They dry clean, repair, whatever you need. They did a terrific job repairing a ripped seam in a sweater and my shirts never have cracked and shattered buttons, which seems unavoidable everywhere else. Given our office location, I’ve noticed this is the same service the Lodge at Torrey Pines uses – I see the van leaving there early most days, so I think the quality and reliability is very high if it meets their standards as well.
Our driver is very low-​key and doesn’t interrupt the workflow at all. My credit card is automatically billed and when I needed to change out my number customer service called me back on a Saturday afternoon. (You can update online, I later realized, but the phone call never involved them pushing me to the online – very nice about handling it over the phone.)
The prices are the same as local dry cleaners (Del Mar, UTC) and the billing is always accurate. I highly recommend setting up for your office. Everyone can have their own account, costs the company nothing and makes people’s lives a little easier. They will put you on a route even if you are the only customer in the office.
There’s no downside at all, unless you feel hooked on your Saturday errand-​running!

I started using relaxx years ago when it offered a Groupon and I’ve been a loyal customer ever since. They pick up and deliver to my downtown office, without any disruption to my day, and they bill seamlessly on my credit card each month. I’ve never had a crushed shirt button (which seems inevitable with other cleaners), they do a consistently good job, and I like their attention to environmentally friendly practices. Highly recommend.

We use Relaxx for high volume orders at work and they do a great job! Our delivery/​pick up driver Matt is the best. I highly recommend this company for reliable dry cleaning services.

I will never use Relaxx cleaners again they destroyed 3 of my Hugo Boss Shirts did nothing to compensate me and denied any wrong doing. They said I caused the damage and the stains were there when I dropped off the shirts. They said they checked their security cameras and can say unequivocally they didn’t stain or ruin my shirts. I said I don’t have any security cam video of my daily activities but I know I didn’t stain three shirts simultaneously all with the same substance and I would have seen/​known of the extensive damage if I caused it. They refused to compensate me in any way. I asked for store credit for half the value of the shirts they refused. They also didn’t give me all of my order at the time of discovering the stains so I was forced to return to get 4 pieces from that order. In that order I asked to get a pant leg re-​hemmed and paid for it. I went to put the paints on today and they never did the work they charged me for. Bottom line terrible customer service, they don’t care about their retail customers and if you stuff comes back damaged don’t expect any form of compensation or compromise.

Had the same day service and the staff is very accommodating and sweet. A little more pricy than typical dry cleaners but the same day service and no harsh chemical use makes it worth it.

Lady at front desk was awful and didn’t know much.
If you’re coming here because of their 30% off first time Unilocal check-​in coupon don’t bother. I went in and she said it was only for rugs… There’s nothing like that on the coupon. All it says is «first time customer».
Awful.

OVER $ 700 worth of Damage! When I mentioned that I was going to write a review on Unilocal he said «We don’t use that. Unilocal is a scam. You have to pay money to keep the good reviews online. If you don’t they only post the negative ones».
I sent in two suits (pants with matching jacket), one longer pant that goes with one of the suits and a dress. A total of 6 items. One suit was from Banana, the second from Ann Taylor and the dress from Anthropologie. I decided to take a chance with this place since my company pays for the dry cleaning that they provide.
Every item came back looking worse.
The Dress: Has stains all over it and ink marks. This dress was worn once to a wedding.
The Black Pants and Black Suit Jacket: The black is completely faded and doesn’t match the jacket any longer.
The Grey Suit: This is a BRAND NEW SUIT and now the fabric of the jacket doesn’t match the pants. The pants have pen marks on them and are pilling like a sweater does at the back pocket.
I called and left a voice message for Jason the owner. I received a call back from his assistant Vickie. When I told her that I had called to speak with Jason the owner she said that he was at a Doctors appointment. I gave her the run down of all of my clothes and she said that Jason would call me back. Jason called me back within 2 minutes… clearly not at Doctors appointment. When I said «Oh, I thought you were at a doctors appointment» he said «I was and just got back. Do you want me to listen to your voice message and call you back». Clearly no customer service.
They asked to have me send my stuff back so they can look at them up close, which I allowed. They also told me that they were planning on keeping my items for 5 – 7 days. When I told the owner Jason over the phone that I wasn’t okay with them keeping my items his comment was «Well, by the sound of your description, it sounds like your items are unwearable».
When they called me today they told me that the dress had stains on it when it came in, which it didn’t. They told me that the Gray suit looked «worn» and is pilling on the pocket from «wear». The suit is BRAND NEW. The black pants are faded because of the iron I use at my house. I don’t own an iron. There was no apologies, no consoling, nothing. I will NEVER use them again.

Best service and prices… had an emergency and was looking for a place that ‘actually did 1 hour cleaning’ drove around everyone wanted extra $ plus it was one hour from the time it reached the cleaning room not the time you dropped it off!
Found this one… staff was super nice, dropped it off and picked it up in 45 minutes!!!

It should be illegal to charge a woman more to launder a basic button-​up shirt than a man. Even so, most dry cleaners do. Relaxx takes it to a new level. They charge a woman 118% more to have her shirt laundered than a man will pay. That’s outrageous. It is blatent discrimination. I’ve heard the arguments — «womens shirts are smaller and thus they don’t fit on our machine press so we have to hand press them» — however, it is still unjust.
Response to Relaxx’s response: Nobody charges 118% more. That is outrageous. 10% more is reasonable. 118% is discrimination.

I had a similar experience with Relaxx that many other Unilocalers have posted. I received an email from Relaxx accusing me of not paying. They insisted I lived at Strata (which I don’t) and that I owed them money. Only after threatening legal recourse and a complaint to the police for harassment did the emails stop. I’m so lucky I don’t ever give out my phone number.
The owner, I believe it was Jason, is unstable with anger management issues and will stalk you despite repeated polite attempts to correct his inaccurate accounting practices.
Consumer beware…

I have to say that I like to relaxx. They pick up and drop off at my building (Broadway Lofts) and when you live downtown that is really nice.
Packaging is always great. They call to make sure I was satisfied and email coupons! They also do comforters and shoes and such.
High 5!