Renewal By Andersen

Loved working with this company for our new windows. From start to finish they were accommodating and helpful. Today our new window installation was complete and I have nothing but positive things to say about the project. Zibi and Danny with their team were our installers and they did an amazing job. Always on time, totally professional, polite and friendly. We have done many home improvement jobs for our home and this was the first time that it was completely stress free. They cleaned up after themselves and when they left, it was like they were never here. That is a HUGE sticking point for me since I have had bad experiences in the past with contractors. Zibi went over everything with me and even my daughter to show her how to use her new windows in her bedroom. We had no major issues and anything that did come up was addressed and taken care of. I highly recommend Renewal by Anderson for windows. First class products as well as customer service. Great experience!

What a bunch of bait and switch $hitb!rd$. Called on Sunday, yes we can have someone come out on Monday after 6pm. They’ll have samples and pictures. Replace a single large window isn’t a problem. 6′ x ’12 plate glass to replaced by some smaller standard windows. We can do that.
The Monday confirmation call comes around and they re-​ask me what I’m looking for.
It’s going to cost a minimum of $ 2000. That’s fine I say.
Oh, sorry we can only help you if you’re going to replace 6 or more sets of windows.
So a simple $ 2000 — $ 3000 job has just turned into a 8k+ job.
Here is a more detail review.
Spoke to two sales people yesterday from Renewal By Anderson on Miramar Road In San Diego. #rbasandiego.
Both were firm believers in «There are jobs too small»
We want to replace large single pane (fractured) window with several smaller — open-​able windows. The window is 6′ tall and 12′+ long, not small in my book…
Somehow, through reasons I couldn’t possibly comprehend or fathom, it’s only cost effective to purchase six or more sets of windows at a time and I couldn’t possibly understand that buying a single set of windows and then paying shipping on that single set of windows is cost effective.
I’m pretty sure they have custom sized windows shipped and delivered semi-​contentiously to San Diego, making the basic shipping cost constant and predictable. But hey what do I know about how an «Economy of Scale» works.
They have hired a bunch of high pressure sales people that are only interested in make high volume sales and to never have to work for their commission. They also wanted to make sure my wife would be there during the decision making process, another high pressure sales tactic that I would expect out of Directbuy but not an actual legitimate business…
On the plus side of things, I saw their Unilocal review and and the #rbasandiego location got some truly $hitt!ty reviews. Lots of bait and switch and cr@ppy install service. So good luck keeping your franchise

I learned about Renewal by Andersen from one of the young men canvassing the neighborhood. The product sounded superior and we were in the market for new patio doors and a few windows. I went ahead and booked an appointment to have the sales person come out.
Jeremy showed up on time to the appointment and he hit it off with my husband quickly. Surf and plant talk is all it takes for my hubby. The sales pitch wasn’t too pushy and was more of a conversation than a pitch. There were some great deals offered and what sold us was when Jeremy brought out the sample window. The screen is super tough but pops out with ease, the panes slide like butter, and the panes can be taken out with ease for a pass through.
We waited a few weeks for the measurement person to come out. We decided to add an extra window to the project after our initial consult with Jeremy and we had it measured and added to the order with no problems. We were told it would be another 5 or 6 weeks until install.
Install was quoted as Tuesday to Friday with possible last minute touches on Saturday. Pablo and Victor were our installers. They were very professional, remembered our names, and confirmed our preferences before starting the work. They did 3 windows and one sliding door on Tuesday. Wednesday was fixing our old header and installing the main slider. They finished in 2 days! Cleanup was meticulous and we couldn’t be happier with our completed project. In fact, we’re choosing Renewal by Andersen to finish the front half of the house when we’re ready for that project.
All the one star reviews really surprised me. I definitely recommend you choose Renewal by Andersen.

I would give them 0 stars if I could.
Salesman (James Krogman) came out to our house and gave us a quote for a bay window and a custom-​sized patio door. The original quote was really high, but then came down to something still too high but getting close to reasonable. Then, when we said we were going to wait to make a decision, he came down considerably and we reached a deal.
After paying the deposit and having the people come out for measurements, he informed us that the deal he gave us was not for the custom size door we were discussing but for an off-​the-​shelf door that we never discussed and would not match the size of other windows in the room (including the new bay window we were ordering). He had conveniently left the size of the doors off the official contracts despite being very detailed on the other window. When we said that wasn’t we agreed to, he told my wife she was «crazy» for thinking that even though the only doors we ever discussed were the custom sized ones.
Then, when we agreed to cancel the patio door portion of the order because of their dishonest bait-​and-​switch tactics and just keep our order for the bay window, they cancelled our entire order without telling us and kept our $ 1000 deposit.
The people who came to measure our wall for the window left a metal rod in our wall by mistake and made several holes in the wall. The rod and holes are still there and I’m sure the company has no plans to remove the rod that was left there erroneously.
If James Krogman comes to you as a salesman, I highly recommend you do not waste your time negotiating anything with him. He is dishonest and unethical.
UPDATE: After complaining to Greg Moore (James Krogman’s boss), he deflected all blame and then tried to come out to sell us further products/​services. I said I wouldn’t discuss anything until he returned our $ 1000, which he said he would do «no problem» and that we’d get the money back in 5 – 7 days. It’s 14 days later and still no sign of our money. So, the dishonesty appears to run through multiple levels of this company.

The sales and installation team were great and I would recommend Renewal By Anderson to anyone looking for new windows. They might not be the cheapest, but the quality of their product and service is work the investment. The install team went above and beyond to make sure the windows were installed custom for my home and I appreciate that.

My experience with this company was fine until the salesman visited my home to provide an estimate and go over his product lines. Once he did, I was absolutely horrified and stunned at his behavior. Read this review (and the multitude of other reviews) and stay away from this company!
I saw an ad for replacing 10 windows for ~$ 2500 or so, so I called the company and set up an appointment. The salesman arrived, promptly and awkwardly HIT ON MY MARRIED MOTHER, told us the 10 windows for $ 2500 deal was only for non-​standard tiny windows (think weird bathroom privacy windows), and he tried to get us to laugh about how his company «got us.» Uh, what? That’s not funny.
The salesman then boasted that his product was the best in the business for the cost, but that was clearly a lie. The window materials were average quality, and his estimate was actually higher than other bids we had received for better quality materials. When we told him this, HE YELLED AT US AND SAID WE WERE LYING. He kept shouting over us! I was so stunned, and he demanded that he see the other bids. I brought them out, and he just chewed us out about how this isn’t real life and we are stupid because we can’t see the value in his product. Umm… but the other companies have (clearly) better quality products, better prices, and actually were professional.so.yeah, I didn’t see the value in what this guy was selling.
After some more pressure tactics (e.g. «You have to commit to this today or the deal isn’t going to be there,» «you have 30 days to get this less discounted price or we won’t work with you,» etc), he gave up and gathered up his stuff before we had finished asking him questions. He kept saying we were dumb, we couldn’t see value if it hit us in the face, and we were obviously not the customers he wanted to work with. Also, he refused to leave us his quote «per company policy.» THIS HAS TO SAY SOMETHING BAD IF THE REP WONT LEAVE ANYTHING IN WRITING. I swear, it was almost laughable at this point if it hadn’t been so tragic and pathetic.
So, the point is: the sales tactics used by the salesman I was assigned were absolutely wrong, the company was represented in a shady light, and you should avoid this company at all costs. I went with another company, and I LOVED the experience. I’m going to write a 5 star review for them, so just look at my reviews if you want to know which company you should actually go with.

Employee «Daniel O.» ignored and walked right past our obvious No Soliciting sign to post this marketing flyer on our door.

Their canvassers were in the neighbourhood yesterday and set up an appointment for me today… which they never called did not show up when I called their offices they had lame excuses
so chalk it up to one big waste of time with this outfit…

In this the year of 2016, I requested a quote from these people. After asking several questions & arranging to make an appointment, they then told me my Husband or Partner had to be with me at the appointment. WTH? I told them where to go. I own my own clothing line & make enough money to buy whatever windows I wish without my Husband‘s permission! My Husband thought it was hilarious. What a bunch of prats. They need to learn women these days are professionals with their own income not requiring their Husband/Partner‘s permission to buy windows! Wake up people, its the 21^st century! Your completely ignorant attitude just lost you an order. I got my windows from Sears, who did not ask me if my other half could be present when their rep arrived.

Renewal by Andersen team of installers did an excellent job installing our windows today. 17 Windows done in 1 ½ days! They were professional and maintained a clean environment pre and post installation. The team members were Angel, Zibi, Ryan & Danny top noticed indeed.

Our windows look beautiful, and Vinnie, Ryan and Christian could not have been more competent, helpful, and forthcoming. My only complaint is, again, with the sales department. On the second day of installation I was in my kitchen and heard the installers conversing with two other people who had come into my home unannounced and without my knowledge. This may be a work site to them, but it is my home and they should have at least informed me of their presence or, better, requested entrance. When I entered my living room, they introduced themselves as sales people and I at first thought they were real estate agents. They stayed a long time conversing with the installers but then, again unannounced and while we were having dinner, the woman returned and spent quite a long time again. I really felt violated knowing strangers were entering my home and walking around freely without my knowledge.

I signed a contract on Jan 29 and paid a $ 500 deposit. I cancelled that contract within the 3 day cancellation period legally allowed (Feb 1)
My money was never returned and 4 phone calls to Renewal have not been returned. The next phone call will be from my lawyer.

I just had my second job completed by Renewal by Anderson. I did my windows last fall and just had double French doors installed, replacing a dining room window. The results are spectacular. I am equally impressed with the product as well as the professionalism of the installers. Pablo and Victor did a wonderful job. Thanks!

This is my second order and excellent result with Renewal by Andersen, and just installed a window in my kitchen, second story installation and complicated… and what a difference! I ordered this Window after a great experience with 16 windows sold to me by a true window and door expert Michael, then installed by Pablo and Vince, that installed those prior windows. TOP NOTCH QUALITY PRODUCT, SALES EXPERTISE, INSTALLATION AGAIN. Cannot recommend enough!

I have had an excellent experience with everyone I have dealt with at this company. From the sales guy (Paul) to the measurement guy to the warehouse manager (Jose) and most impressively, the installation team of Dan And Robby. These guys were great. I can’t say enough good things about them. Very good workers, they installed the 7 new windows and cleaned up after themselves in very short order.
My situation was odd only in the sense that shortly after my initial purchase I became unemployed and so finances became an issue and I had to delay the actual installation of the windows for several months. The company was extremely patient with me while I worked out my financial situation. I also had some other structural concerns about the home itself, but those finally were finally resolved as well and the installation commenced immediately.
My only regret was that I didn’t complete the project much sooner than I did, but that is all on me and my procrastination and doesn’t reflect poorly on the company at all. I am very happy with the 7 new energy efficient windows and look forward to enjoying them for many years to come. I live on a corner lot and I can already tell how much the noise level has been reduced considerably.
I will continue to recommend this company to anyone who is looking to replace their windows.

The quality of the products and the care with which they were installed exceeded our expectations. The replacement windows fit seamlessly into our 1991 house. Not only do they look good, but they feel good as well. Special thanks to Angel, Robby, Ryan and Dan for their thoroughness in installing the windows and matching the existing flooring.

I had a minor repair on a dining room window. Danny Wray of Renewal by Andersen came and solved this issue immediately. He also gave me some advice to insure that the problem didn’t return. Since I
am selling my home time was short and Danny really came through for me! Thanks Danny.

GREAT experience from the moment I scheduled the sales appointment to when I gazed at my 13 new windows that transformed my 1945 antique beachhouse!!! I did not have time to research and compare other companies, so I just signed up with the very informative and enthusiastic sales associate. There were so many discounts and incentives, I was thrilled when he matched the amount I had in mind. Then the measuring expert came and HE was wonderful and accurate. THEN the windows and the crew arrived for three days…“Zibi” (request him, he’s fantastic!!!) they became part of the family and I trusted all that they accomplished. One concern was how they would RE-​install my wooden Leveler Blinds on all 13 windows. With only one window originally missing some hardware, it was all to my satisfaction! Zibi even returned to make a repair and re-​secure all 13 windows without being asked. WOW.
I now have really amazing windows that work great, allow air to flow throughout my house and are guaranteed to last a long long time at my house near the beach. I can’t say enough or how happy I am!
The price and the installation were beyond expectations.

I am not asking your company to correct a preexisting issue in my condo, I am asking your company to fix the water damage that was caused as a result of the inappropriate installation of your windows. As the result of your negligent and inappropriate installation, water has seep into my wall and that moisture will continue to cause damage to the drywall including but not limited to mold growth. I am more than happy to post the «post-​fixing» pictures so potential customer can see the horrible caulking mess that still remains in my living room.

This company sends a team of salesmen to my neighborhood at 8pm and canvasses every house. They pitch free estimates, but require detailed information about your house and family. After interrupting my dinner and asking that this be finished over phone, they continue to press. After all is said and done they said the company would verify the appointment later. No, the salesman calls your phone to verify it is the correct phone. This entire operation is beyond shady to the point where next time they canvas the neighborhood I’m calling the police. Every dog in the neighborhood is barking now and I thought for a minute there was an emergency.
UPDATE: company continues to press with multiple phone calls and voicemails. Added them to reject call list.