Restoration 1 of La Jolla

We have used this restoration company on a few of our properties and I must say, these guys are so professional and really know what they’re doing! They are fast and reliable, which is so hard to find these days… I highly recommend Restoration 1. Great company! They come in, get the job done and leave your home feeling as though nothing ever happened! So pleased with their team, definitely give them a call if you ever run into a disaster, you will be so happy you did!

I can’t say enough great things about this company. My water heater blew and the drain pan failed, filling my water heater closet, my walls, and the ceiling below, with water. Obviously an emergent situation that had me freaked out. I looked at a few companies on-​line, checking out their customer reviews. I noticed that this company had very high marks. Then I did a little more research and found out that it is a nationwide chain that is licensed and bonded, which made me feel even better. So I called them and the owner answered. I was hoping he would someone out maybe later that day, but thought it was a long shot. He could tell I was freaked out and told me not to worry, that he and his crew were on their way! They were here in 15 – 20 minutes! Will the owner, his project manager Billy, and crew came over and got rid of the water, removed the floor in the water heater closet, cut out the drywall, and cut out the damaged ceiling. They then set up a bunch of fans and dehumidifiers to dry the place out. My insurance company said by them coming out so quickly they minimized the damage from the water, and prevented mold from forming. I am extremely anal about my place and usually don’t like service guys in my place because they always chip, scratch, dent, etc. while they are here. These guys didn’t do any of that. They made sure they didn’t damage anything while here. I think the project manager has 20 plus years in the business, and it showed. I have never met a project manager more knowledgeable. I knew after they completed the job, I had hired the right company. They were friendly, professional, prompt, and comforting during a stressful situation. The owner sent the quote over to my insurance company right away and because my insurance company deals with their franchises all over the country they approved it immediately. I hope my place never floods again, but if it does there is no one else I’d even consider calling.

I was so glad I relied on my plumber’s recommendation to call this company when I had a recent water pipe leak. Thank you Will, Billy & Brian for coming to the rescue quickly & doing a great job!

I called this company at 11 o’clock, The guy that answered the phone said that he would have somebody at my house in 30 minutes. Thank god because there was water all over the floor and I have wood floors. Not only did they come and clean up the mess but also these guys showed up with a smile. I give these guys a five star review for showing up on time keeping me updated on the progress and what a pleasure to work with. And what a pleasure it was. I would recommend this company to any of my family and friends.

Our water heater in our home broke and after removing the old water heater, my wife and I discovered there was mold and water damage inside the walls. This is when Billy and his team from Restoration 1 came to the rescue. We are first-​time home owners and had no prior experience with this type of situation so Billy was very patient and explained to us the entire process including insurance to make sure we were covered and well taken care of. Billy and his team completed the work as promised in a couple days and did a fantastic job!
Thanks alot Restoration 1! Yujia

Will was very good with getting back at me by text or phone when i called him and his guys always on time with the time window they gave me. Billy came over and did a great job on the demo and cleaning. Even though my insurance didnt cover the restoration fees, will work very good with the budget i had. I would recomend them anytime. Thanks will!!!

Will and his team were quick to respond and mitigate the sewage overflow from my main. Unfortunately my insurance didn’t cover sewage backup (better check your policies!) but they minimized the damage and were extremely professional! I would call these guys back in a heartbeat! (Hope I never have too!) Al

These guys did a great job for us. We woke up on a Sunday with a pond in the kitchen. Not the ideal day to have this happen. Our plumber suggested that we give Restoration1 a call and they were there within an hour and helped put us at ease and started taking care of business immediately. Billy and Summer were there till the job was finished and were dedicated to making sure we were happy with the end results. They were also careful to preserve things that did not need to be removed and were gentle with our stuff which showed that they put care and effort in the job they do.
Billy walked us through the process and helped us understand what they were looking for and how to assess the problem. They did a fantastic job for us and provided great service at a time that can be difficult for any home owner, definitely recommend going with these guys.

We bought a house with a bathroom that we knew had a mold problem. The mold inspector came in and tested and everything.
I called around to a couple mold restoration companies and Restoration 1 was by far the best price. They worked with my budget to get it done.
Their guys we fast, efficient, and kept me updated throughout the entire process.
I appreciated that they were able to save a couple walls that some other mold guys said they had to demo which saved me money on the back end.
When they opened up the walls there was much more mold (and more toxic) than they originally thought (from the mold test), but didn’t add anything on to the original estimate.
Also, I’m big on companies coming into your house having the right certifications and insurance and Restoration 1 had all it all and didn’t take any short cuts.
I’m really glad I decided to go with them and I would recommend them to anyone. Make sure you give them a chance to quote before you go with anyone else.