Robbins Brothers San Diego – The Engagement Ring Store

I first came here for my wedding ring set and all of that went very smooth, even after a cleaning and finding that my diamond cracked… they replaced it without a question, thanks to their Piece of Mind warranty, so please, everyone get this sweet warranty as it paid for itself immediately.
I returned several times after getting my rings, to look for my guy’s wedding band and wanted it with a shiny smooth finish with a diamond, but kept finding nothing but the matte finish. I had asked and was told that it couldn’t be done, or that it was only available in tungsten and we wanted white gold. Our wedding is now 1 month away and I told my guy after searching many other websites, lets go in one more time… I wanted both of our rings to have a diamond and wanted both to be at the same store so that cleaning and warranties could be all at the same place and handled both at the same time.
We walked in and was greeted by a beautiful and lovely Susan. We didn’t really need to say anything, except that we were looking for a diamond band in White Gold. I swear, we didn’t really say anything more. Susan took over the appointment and told us herself, every single thing we needed to know, without asking a single question! We finally said, we’ve been hoping for a shiny finish and she replied saying «no problem, we just have to smooth and buff out the matte finish”~!!!
We were suddenly speechless. We were astounded! See, I had been looking online for almost 1 year for this shiny type ring, thinking, how is this ring no where to be found… Are we crazy to want such a simple ring? No way!
Susan continued on saying, that we could change the ring back and forth if needed from matte to shiny if we changed our minds. We bought the Piece of Mind package which all of these extra services were all covered and included.
we were sitting there and all 3 of us started to shed a tear! we had already had a perfect weekend, almost cosmic with things happening to us so perfectly for other scenarios but this just took the cake~! We had no issue getting the ring sized larger, no issue getting any scratch out, no issue period!
Susan knew her stuff, and she spoke like she was reading our mind. I recommend her and wish I had her as a direct consultant months ago as 1 year of searching for a nearly impossible ring became meant to be.
She answered all of our questions, brought up all possible concerns, and we walked out of there feeling like a million bucks, feeling like the cosmos were telling us that this was meant to be, and most importantly, walking away with the ring we had been looking for like crazy! What an awesome weekend and thank you Susan for making it so special. xoxo

Great place! Me and my boyfriend went engagement ring shopping for the first time, so we were a little nervous. The staff was extremely helpful and friendly. We worked specifically with Dee Spencer and she was amazing :) she helped me find all the features I wanted in a ring. Thank you Dee!

Best experience here, friendly service, alot of rings to choose from. I went in the first time with my fiancé made an appointment first. Sarah was very helpful and knowledgeable about the rings she was very patient as I look through the store at different engagement rings. Once I found the one I was looking for I knew it was the right one. My fiancé let me pick out the one I want. The service here is great. I wouldn’t wanna go anywhere else.

Dee is amazing! She helped my fiancé build the most beautiful engagement ring to propose to me with. I couldn’t have picked a better one myself. She continued to be an awesome help as we both purchased wedding bands. We couldn’t have done it without you Dee! Thank you for letting us celebrate our love in style — we LOVE our matching rose gold rings :)

Me and my boyfriends got the wedding bands here. Gina was the person who helped us with the whole process. We had our 8 month old baby with us which was very fussy, but she was very patient and nice to us all the time. Today we went there to get our bands because they needed to be resized, but we got a small problem. My boyfriends band was one size smaller. This is the only mistake Gina made. But they said that is six days we can take the band. Other than that, Gina made a great job. The store might be overpriced, but we personally trust only this store. We bought diamonds from other stores, which weren’t even diamonds. We will definitely come back here

I shopped at Robbins Brothers for an engagement ring. The first thing I didn’t like was their requirement that I put a 10% deposit down in order for them to bring in a specific diamond for me to se. No other store I went to charged me to show me stones.
More importantly, however, was Robbin’s Brothers exorbitant pricing. For several stones that they showed me, I was able to find the exact same diamond (same GIA certificate number) sold by a wholesaler for 40−50% less. Do yourself a favor. Don’t buy retail. Buy wholesale. I ended up going with NYC Wholesale Diamond, myself. Check out their reviews. Perfect 5 stars.

My fiancé purchased my engagement ring and wedding band, and I bought his wedding band from Robbins Brothers. He worked extensively with Tiffany to pick out the perfect diamond and settings for my wedding set. She was super friendly and accommodating! My fiancé purchased a solitaire diamond that was good, but not perfect and Tiffany had no problem with him returning the first diamond he bought for another (they have a time policy on this, I believe). She promptly let him know when the setting and wedding band arrived, it was a special order, so he could have the diamond set (and propose!)
I worked with Antonio to pick out my fiancé’s wedding band. He was knowledgable and took his time explaining the difference between different finishes and brands.
We picked Robbins Brothers because of their guarantee policies. I love the peace of mind promise and feel that it has been very worth having. I’ve had my rings resized and his ring engraved with no out of pocket cost. It’s great to know that if something happens to either of our rings (aside from theft) it’s most likely taken care of!

Came here a couple years ago, Eva helped me and she did a damn good job! She worked with me and made me feel very special.
She helped me find what i was looking for in the price range i wanted to be in. After my girl friend (now wife) said yes, and after we crossed the bf/​gf threshold into being fiancés, we went into Robbins brothers for our bands.
Eva helped us again and we got the band we wanted and my lovely lady was super happy.
Eva was and is wonderful with us. As such i now buy all my wife’s «presents» here, and i always ask for Eva.
The experience was awesome and we will be long time customers of this great place!

Amazing experience. Sarah R. helped us from start to finish selecting wedding bands, one from their stock and one of them being a custom ring designed and created in-​house. Sarah was incredibly helpful throughout the whole process and we are so happy with the end product — 5 stars for customer service alone!!!
Through Sarah, we worked with the in-​house master artisan to create a one of a kind band that matches perfectly with my engagement ring that was purchased through another vendor, down to the smallest details you wouldn’t even think to ask for (we’ll post a picture after the big day). Pricing was more than fair for the product and service (we shopped around) and the process was completed quicker than we’d originally been quoted.
They also offer a awesome lifetime warranty on all their products, it covers cleaning, maintenance, re-​sizing, engraving, and even losing a precious stone– totally worth the extra charge!!!
Over all, we are telling all our friends to go see Sarah at Robbins Brothers, we are huge fans!

THANKS FOR THE SPARKLE GUYS!
Make this your first stop! so much education about diamonds!
From there go and do as you will but at least you will know what you are buying. All around great customer service and wide selection. I’m very happy with my engagement ring… always getting compliments on it.
Bonus: free bridal magazines and ring cleanings!!! :)

My Fiancé and I found my *dream engagement ring* and wedding rings here (and a new friend!) — Eva personalized our search and helped us find the rings that matched our personality and unique qualities — classic, yet modern. I’ve always been the person to favor small boutiques and shops over large, well known ones. But the quality of service at Robbins Brothers is personalized just as you would find in a small boutique, and the selection of rings is fantastic, with high quality diamonds. They take the time to get to know their customers and
everyone is helpful, accommodating, and the environment is positive and happy :)
Our experience was truly special, and Eva found just what we were looking for. I’ve told all my friends and family just how wonderful the experience was.
I’m sure we will be going back for anniversary bands– hehe :) Thanks Eva!!!

Susan wise was a great help in getting things done super quick! I knew what I wanted she rung me up and had it customized the following day for pickup! Needless to say my girlfriend is now my fiancé, perfect valentine’s day proposal! !!!

I love this place. They are all very friendly and helpful. They made picking out my ring a total breeze. And I got the protection plan so I can have it cleaned whenever I want!

Dee Spencer walked my fiancé and I though the whole process of finding the perfect wedding band for my engagement ring. We were worried it would be extra tricky to find the right ring to match with it but she did an awesome job guiding us through the process. We even found his wedding band in the process! Dee was so understanding, knowledgeable and helpful. I’m glad I get to work with her in the future! That’s another thing we are happy with, Robbins Brothers doesn’t leave you hanging after the purchase, we now have peace of mind!
THANK YOU SO MUCH DEE!

Very helpful staff.
Store is nice enough to provide a TV with couch and small play area for kids. Further more, they give complimentary coffee, tea, and water for guests.
Place does have signature diamond cuts, can’t remember the names tho. I’m hearing from a lot of women and gay friend that this is the place to come to when stepping up your game when buying jewelry for the ladies.
So there you go fellas, you ready to impress and put a dent in your bank account come here. They do have promotional payment plans so you don’t have to go for broke on day one.

Came here with my boyfriend to look at promise rings. As we walked in we where quickly greeted and told them it was our first time here and wanted to look around. Then Sara came and she showed us around. We showed her a picture of what I was looking at on their website. I wanted something simple and nothing too flashly. She brought us to where that ring was located and she explained to us how everything worked since it was our first time looking at diamonds. During this whole time, we didn’t feel like we where getting pushed into buying something we didn’t want nor felt rushed. Overall purchasing the ring was better than expected!
During the day we picked up my promise ring, we asked the lady to show us this diamond ring that I saw, and wanted her to explain to us how it works. We love how she was willing to show us even though we where picking up a ring already. She was super helpful and friendly!
Overall, I love this place. Will be coming back here for future purchases!

I called and asked if they did repairs on vintage rings. I was told yes. I drove here, from RAMONA only to be told they don’t. The lady suggested I take my family heirlooms to fastfix at the mall. Insulting, rude, condescending and thoroughly irritating. I drove an hour. BLECH.

If you’re going in to buy a ring, ask for Sarah. She’s amazing. If it wasn’t for her, I don’t know if I would have bought a ring here.
This review is going to be very two-​sided. They have a great selection of big-​name, designer rings, the show room is beautiful, and the sales people aren’t pushy.
My husband and I decided that I would get my engagement ring re-​set (I had a plain prong setting and just wanted something a little more unique) and use my original diamond.
I went in to look by myself, and the sales woman, Sarah, was amazing. She was very patient, knowledgeable, answered all the questions I had and showed me a ton of rings without any pressure to buy. I ended up buying my ring that night (that I’m obsessed with!!), and planned on coming back over the weekend with my husband to have my ring set.
Now here’s where I have a hard time recommending this place. They’re a big name, and have been in business for a long time (that’s why I chose them), but everyone I dealt with besides Sarah, was unorganized and had no idea what was going on. One of the guys even told me that I would have to sign a waiver saying if they damaged my diamond, since I didn’t buy it from them, while setting it, they wouldn’t be liable. He also said since it wasn’t their diamond, they couldn’t guarantee any of the work. Seriously? Luckily, right around the time I was close to freaking out, Sarah swooped in, and took over.
She took care of everything, while we went across the street and ate, and was waiting for us by the door when we came back with my ring. It is beautiful, and the jewelers did a great job setting it. I can’t say enough great things about Sarah, and how excited she was to help me pick out my ring. She went above and beyond, removing the CZ out of the setting so I can see what a diamond my size would look like in it, and answering the million questions I had about their policies and warranty. She’s pretty much the only person I will deal with in there from now on!

Please oh, please go with the legit Unilocal reviews on this place; I should have been more literal with the reviews before wasting my time here…
Why, oh why are jewelers and jewelry sales people so shady? AND even to the point to call out other jewelers to be shady, whilst doing the same damn shadiness…
Times have changed here at this Robbin’s Brothers since I had first got married ten years ago… ten years is a long time, and a lot can happen to an establishment… looks like the shady meter has gone up a few notches here.
Based on my last bad experience with a small jeweler, I decided to come back to Robbin’s Brothers, considering it was a large store, I had originally gone to, hoping I would not run into anymore shady acres… figuring I will just bring my ring in to get fixed. I explained what was wrong with my ring, and asked if it could be fixed.
I was escorted to a back desk where I spoke with a «nice» lady named Dee, I asked her my options, and she took my ring to the jeweler, Mr. Lee, and he said the entire crown would have to be replaced, etc… for 395 dollars, Dee suggested it would be cheaper for 295 dollars to just buy the simple six prong setting and replace it after they pointed out all that was wrong with my ring, and she would throw in a «new» warranty since mine was now void since I went to another jeweler, and throwing in a «free» 90 dollar solder.
So out the door, I no longer get to have my original wedding ring (what happen to sentimental value anymore) I guess there is no commission on that these days…
See my next review of a «second opinion» at another jeweler for a simple and less «pricier» and invasive repair… and I get to keep my original ring.

Person who helped me: ANTONIO
Antonio helped me find the right ring for my fiancé.
He gave me history of who he was, and how long he has workes there.
He texted me to make things personal with the customer.
He had a sense of urgency when and how fast I needed my ring so he has his people ready to adjust my ring to my liking.
He found something in my price range. He did not stop until I was comfortable with what I can afford.
He gave me a fast tutorial on what diamonds to look for and what others are getting.
It ws my first store and antonio gave his all to the sale and did not rush anything.
I had fun looking at rings and I have learned so much.
To everyone buying in this area: this place may have some bad reviews, but if you choose the right person, it could be a great store to purchase your ring.
Choose antonio 13 years experience… I honestly l chose the best ring and it was delivered from texas over night.
Great store… they will not stop until you are in the price range you want to be and happy with the purchase.
Thank you everyone