Royal Maui Jewelers

What a great service! I just tried to replace my Hublot watch. They put on the charger and cleaned my watch for free of charge. That’s amazing I thought it will be couple hundred bucks. The place is really good Fashion Valley mall fashion area only good people!

Purchased new Rolex at store. They have an excellent staff and an excellent upgrade program.

I cannot say enough good things about Antoine and Richard!
My fiancé and I visited several jewelry stores around San Diego and found ourselves coming back to Royal Maui for Richard and Antoine’s fun, friendly attitude and professional service. Both gentlemen understood our needs and wants, and spent the time with us we needed to make our decision. We thought two gay men might be treated differently as we shopped for engagement rings, but Richard and Antoine made us feel completely comfortable and welcome, something other stores couldn’t muster.
Royal Maui’s selection of men’s engagement and wedding bands is incredible! So many new, never-​seen-​before settings – perfect for two men in love! And lots of settings with the diamonds we were looking for!
We ordered 2, 1ct. diamond wedding bands from their shop designer and both were completed weeks before their expected completion dates. Mine had to be resized after my fiancé surprised me with it, and even that was completed days before the expected date. Antoine and Richard kept us in the loop, and were as excited for us as we were ourselves.
I highly recommend Royal Maui, and Richard and Antoine, for any local gay couples who need jewelery.

First I would like to let you know that drove 140 miles from northern Los Angeles county just to buy my timepiece. This «Authorized Rolex dealer» has the best selection of these timeless watches. They have an entire section of this store for only Rolex watches. Got my date just ii and the entire staff were very pleasant to deal with. I was at the store for a total time of 30 minutes, all paperwork was done and the general manager even resized it for me himself. I am super happy with my purchase at royal Maui jewelers. If you need a nice timepiece then this is the place. I did notice that they carry Breitling and Cartier. A must if you don’t want to deal with some big chain that sees you only as a commission. My next watch will be from here, for sure.

This place is great! The service is top notch and they have numerous selections. I was looking at some rolex watches and they were extremely helpful in helping me find what I was looking for. Plus no tax on watches shipped out of state! Score as I’m in Massachusetts!
As for the ID check I was only asked to provide my ID when I wanted to try on the $ 55,000 gold presidential watch and even then they just took my ID and set it on the counter. There was no photocopying of any kind. Very casual. Anything that was under $ 50k they didn’t ask to see ID.

Just got top notch service! I needed some info on a past purchase and the sales man got it for me and emailed it to me right away. Thank you Jose! Great service!!!

It literally took me over a year to find a nice place that sells new and certified authentic Rolex watches in San Diego. My parents came to visit me up in Fresno and my dad told me he wanted to buy my mom a new watch. Fresno has an authorized dealer (Wickersham) that sells Rolexes but Fresno isn’t exactly the ideal place for someone to buy a five figure plus watch; the selection isn’t that great either. We were considering Ben Bridge but based on Unilocal reviews, none of the branches seemed like options for us. Thus, it was either Royal Maui at FV or making the trip to Carlsbad or even LA. My parents were happy here.
There’s a nice selection of watches, from Breitling in the middle of the boutique to Rolex in the back along with rings, bracelets, and necklaces. Long story short, we decided to buy my mom a new Lady Oyster Perpetual; she actually wanted a Cellini but she couldn’t find the exact one she wanted. The owner/​manager, a certified gemologist, was very helpful; he made a number of suggestions and offered to clean both the watch and my mom’s rings after my parents made the purchase. My dad paid in full, but you could also make a down payment and pay monthly installments — similar to car payments — if you prefer that instead.
The watch my mom chose was polished and had every sticker and plastic covering attached, including the authentic box, tag verifying authenticity, and the details card. Beautiful watch with professional service = Happy parents. There is a full trade up value, meaning if the watch costs $ 50k, you can trade it in for another timepiece up to the same value. Also, make sure to ask for an invoice of your watch. It will come in the mail, containing the managers name, position/​title, the watch invoice, your address, and other information. It’s good for insurance purposes and for personal record.
I forgot her name, but the saleswoman who helped us — she had blonde hair and is married to a pilot — was the best; excellent customer service. She was friendly and very easy to talk to! The other sales reps were alright. Location wise, it will do but the store is located well into the mall/​a bit far from the parking lots.

Royal Maui Jewelers is amazing! I’ve worked with the owner Elias on multiple purchases as well as my fiancé. He customized my stunning engagement ring and is designing my fiancés wedding band. We have bought numerous watches and other high quality jewelry. Everyone in the store is kind and welcoming, and truly makes you feel special about any purchase, big or small.
This store is one of a kind, and I can guarantee you will not be disappointed.

Update: I filed a complaint with the BBB, though Royal Maui has not responded. Today, one of the link pins fell out of the link closest to the latch, so I will be filing a second complaint with the BBB today.

I can’t thank Royal Maui enough for all of their assistance in dealing with a (self-​inflicted) problem with my Rolex Watch. For further information on that issue read here:
In any case, the VP of the store happened to also be the person from whom I purchased my watch 6 years ago! I was very pleased to be able to deal with a trusted, recognized face when I had been swindled so badly by TIME ZONE in La Mesa.
He took me back to meet the watchmaker who promptly and professionally assessed the situation for me. Their professionalism and complete dedication to customer service has 100% made me a customer for life. As someone who does plan on eventually purchasing another Rolex, they are the ONLY place I will go.
You MUST believe me when I say: it is VERY VERY VERY IMPORTANT where you go to purchase, service and work on your valuable and expensive timepieces! Don’t let someone swindle and con you into «working» on your watch like I did or you could be in for a world of hurt. Trust Royal Maui — they will take great care of you!!!

I just bought a $ 2,400 diamond from them, and they want to charge me to set it into a setting! Horrible customer service from the females there! On the other hand if you can deal with Ernie and Brenda they are awesome people and go out of their way to help you! I give those two a 5 star but for the other people and lack of customer help I give one star

Definitely not the turn out I wanted. After shopping around for a Breitling watch I checked here. When I asked about the price an employee, Michelle, said all the stores authorized to sell Breitlings had to sell them at the same price. She also said there was a 30 day money back guarantee. Sounded good so far.
It got weird when manager said I would have to pay for at least half the cost just to have the specific one I wanted sent in from their other store 20 miles away. Ok, still fine, but then he charged me full price ($ 5,900) and when I asked why he did that he just said, «oops.» I didn’t make a fuss because I figured I was going to buy it anyways. As if this wasn’t shady enough, he said only way to save me money was to avoid tax laws and send it to a family address on the east coast. To save on taxes and since I was visiting the east coast that same week, I agreed.
Then 3 days later I found the same Breitling at the same authorized dealer I specifically I asked about for $ 1,000 cheaper! I immediately called Royal Maui Jewelers and was told not only would they not reduce my price but Michele insisted they can’t honor the 30 day guarantee because they «sized it.» No one told us that! (She said it was on the receipt which I didn’t get until after the sizing!) They took one link off which we still have. She said we couldn’t even trade it in… Because of one link? Really? Sorry but AmPm has a better return policy than that! Nice watch but I wouldn’t ever trust them again.
*** Quick update. I just got the watch from the post office and they charged me for shipping! Seriously? They send me a watch and I had to pay for it? Flat out ridiculous.

Wanna buy all need from this particular store they like whole sale.
Love to bought from hopefully. Having simple time spending I got all the need to have at a cheaper rating.
Having knowledge of this place love to come and buy, truly and honestly this.

I just concluded a transaction today in which I traded a Rolex purchased in 2005 for a new Rolex Datejust II. Every aspect of my transaction was handled with extreme professionalism by Elias and Timothy. This store is staffed by knowledgeable professionals who treat all with the utmost respect. Needless to say, I am a very satisfied first time customer who will definitely return if/​when I need to trade up. By the way, Royal Maui Jewelers gives 100% trade in value when you purchase from them.

The only place you should go when you wanna buy a Rolex. I use to go to Ben bridges but the customer service is soooooo much better here. They remember your name and face and make you feel so welcomed. I just bought my brother a Rolex from here and they gave me the best price on top of exceptional service. FYI they have 100 percent trade up value!

Silvia, if you’re ever on this site, one day (hopefully very soon), I WILL buy the Green Sub from you.

Purchased my first Rolex here a few months back. Customer service was great! The staff was very knowledgeable in the different models and references. I did a lot of research prior to coming in to this authorized dealer and glad that they knew what they were talking about. I will defiantly come back to make more timepiece purchases in the near future.

I needed to have my Breitling watch serviced. I took it to Torurneau to get a free estimate. After several weeks of not having my watch, I was emailed the estimate which was close to $ 2000. When I questioned them that I thought the bill was rather high, they then asked me, «What do you want to pay»? I asked them to ship my watch back. After waiting a few more weeks they notified me that my watch had been returned.
When I picked up my watch from Toruneau I walked two stores down to Royal Maui Jewelers where I was greeted by Antoine, a representative from Royal Maui. As I explained my situation to him, I noticed all the brand new Breitling Watches in the store. Turns out, Royal Maui is the only authorized sales and service center in the area and they also do all repairs on site.
Antoine personally guided me through the service experience and kept me updated on my watch throughout the short time it was there. He personally called me to tell me that it was done and that it looked fantastic.
When I went to pick up my watch I was again greeted by Antoine and he went over my repair in detail with me. He was right, the watch looked fatastic. To make things better, the same repair I was quoted 2K for at Tourneau was only $ 800.00.
I will continue to shop and recommend Royal Maui Jewelers to all my friends and co-​workers.
If you have a Breitling or want a Breitling go to Royal Maui Jewelers and ask for my new friend Antoine!

I was having a hard time finding someone who would even attempt to repair my croton watch. They fixed it and when a year later, the metal decorative piece came loose again, they reglued it at no charge. As for prices of jewelry, I couldn’t tell you how they compare, but they have a really nice selection of engagement and wedding rings.

Yesterday my boyfriend and I found ourselves at Fashion Valley doing a little follow-​up on some engagement ring browsing I had done alone the previous day. We’ve recently begun the process of what we’re referring to as engagement ring «pre-​shopping” – a step somewhere between «We’re just browsing.» and «We’ll take that one!» We’re getting educated, determining our budget range, and using a process of elimination to decide which jeweler/​store is best for us.
Royal Maui Jewelers is the first jewelry store we’ve visited that has inspired me to write a review.
Knowledgeable, soft-​spoken Antoine with eyelashes that rival Bambi’s was fantastic, a huge help to us during our visit yesterday. I have incredibly specific taste and have a very bold, unique engagement ring in mind, and Antoine was great in providing assistance and showing us around the store. One particular ring – with a GIA-​certified unenhanced internally flawless canary diamond center stone – further fueled our interest here. This particular ring was a wake up call for me because I expected to see a price tag containing nearly 6 digits and instead was surprised to learn that the price was much lower than my guess. The ring itself along with the realization that such a ring is obtainable took my breath away.
Additionally, for the last year my boyfriend has wanted to upgrade his tungsten Movado watch to either a Breitling or Rolex. It turns out RMJ has a great selection of new Breitlings and is actually the only certified Breitling retailer in the city, the only company to hold «the exclusive rights to distribute the coveted Breitling watch brand in San Diego» per the RMJ website.
Very nice! No doubt we’ll return to Royal Maui Jewelers to further look into purchasing either an engagement ring or a Breitling.