San Diego Jet Ski Rentals

TERRIBLE customer service. I was told to call by friday, the day before my reservation, if I needed to cancel. I had a ton of work come up, so ended up having to do so. I called three times and finally got someone to answer. she was very short and rude to begin with. I explained that I left a message earlier, and didn’t know if someone had already gotten it. she replied «I can take your reservation»…
I explained, I actually needed to cancel a reservation. sounding completely shocked, «your CANCELING?!»… she asked which day, I told her… I asked If I’d get some kind of confirmation. She said «for what?! we haven’t charged you». I explained just that it had been canceled so I knew it wouldn’t look like a no-​show and bill me anyway. her reply, «You’re talking to me right now». as if that was confirmation enough…
I asked if she was the manager. she said «I’m the chief operating officer». I told her «I feel like you’re being very short, and rude with me, and I don’t understand why» … her response «have a good day» and hung up! Will NOT be going back when were ready to spend several hundred dollars on a rental.

Jet skis were in good condition! However you have to use company trucks to take them yourself. Wouldn’t have been a problem but the truck had broken seat belts and the seat wasn’t bolted all the way into the truck. Then they tried to tell us we flipped the jet ski because it had water in it. Emphasis on water in the *non water tight* compartment. It’s a very non professional operation. We were asked the same question by three different people because no one communicated to eachother. They went to look at the trailer while we were standing behind it popped it off the hitch and it slammed up and nearly landed on us! I would compare it to a family owned tourist trap in another country where everything is in shitty shape with no business management background …the heavier set white guy who gives brief of the jet skis is 5 stars.

This place was awesome we decided the last minute to go to the beach with the family so we decided to rent a jet ski the prices here were amazing… the people were incredibly nice and informative… we definitely will be back. they EVEN GAVE US THERE OWN TRUCK TO TRAILER THE JET SKI, WITH AN ADDITIONAL 45MIN FREE DRIVE TIME… THUMBS UP. Thanks everyone

Hello there
So today 4÷20÷2016 i went to your place to rent a jet boat 7 passengers for 3 hours. But you guys were closed!
Its too bad if you close for ever. You have the cheapest prices and you really appreciate costumer
Please come back or fins a way that we could still rent from you
With respect
John.

We have rented from these guys three years in a row. Whenever we go there they are really busy. I’m impressed at how efficiently they get us in and out of there. And if you don’t have a truck to tow the jet ski, they will loan you one. We will definitely return to them in the future.

I know there are a few bad reviews here but I decided to go ahead and trust these guys. First thing we did when we got there was took videos and pics of the entire boat inside and out, just to cover our asses. Everything went very smooth and we plan on renting some Sea Doos next time. We had an awesome time, this was a family party and we used the boat for the entire day. Make sure you have a designated driver too… the harbor police have drones out there that check on you. Anyhow 5 stars for our experience. I didn’t have any of the problems that previous Unilocalers seemed to have. They were cool with me throughout the whole process. Kids loved being pulled on the inner tube too.

So looking back at this, I have no clue how me and my party went through with a 3 hour Jet Ski tour from San Diego to La Jolla.
Here’s how it went down.
We planned an exciting Sunday with Jet Skis for our bachelorette party, but we failed to notice the time we booked the tour for was 8am. 8AM! 8am after a night at the Gaslamp was not a good idea in retrospect, but we pulled through (although we were missing one girl who just couldn’t get up that morning) and it was one of the most interesting ways to nurse our hangover.
Our tour guide was amazing. He wasn’t too pushy about everyone always sticking together and was actually very informative about the area. We even got to see dolphins that swam with our jet skis!
I don’t know what their actual rates are as we purchased groupons, but it was 100% worth it! Probably won’t do it again at 8am, but definitely recommend it.

They make it pretty easy to rent jet ski’s, that’s for sure. You have to watch a short safety video before hand, but otherwise it’s simple, straight forward and fun!

I brought my daughters for a spring break vacation to mission bay and we rented a jet ski from SDJS and the experience was easy as 1−2−3. We watched a video, signed some papers and were off to the bay with THEIR truck to deliver the jet ski for the day.
My girls had the time of their lives and created a memory they will never forget.
Thanks Brian & staff!

I happened to need a few parts for a jet ski I was working on for one of my customers so In last minute ordeal I went to San Diego Jet ski rentals and was meet by Mike the manager who quickly helped me get what I needed with a smile thanks Mike you’re the best!!!

I had the time of my life! Mine made me very comfortable and confident in my ability to drive the sea-​foo and boat. I couldn’t believe how cheap the boat was to rent compared to the other places I looked. I highly recommend coming here and making the best of the San Diego sunshine.

In the beginning they were so friendly, the time you put the deposit and return the jet ski they just want to get any problem just to take your money.
first problem: they think that you are a jetski rental guy to know where to look for damages because they’ve found a damage that no one would of search for it.
second problem: they gave me an really old truck to drop the jetski on the beach and They told me that I broke the gear How can I brake the gear if I am only dropping the jetski and give it to them back in less than 30 minutes
Third problem: they charged me 100 $ for late fee while they gave me an broken gear truck which took me too long to use it
Fourth: their jetski are not that good as the other places
You may think that their jet ski is cheap to rent but trust me you pay too much for non seenable dames
dont waist your time and money with them go find somewhere else

Prices are very reasonable and the people are very friendly and helpful. You can even borrow their trucks to tow the jet skis if your car does not come with that capability. The only annoying thing about that is that you have to return the car as soon as you drop off your jet skis but of course they need their vehicle back so it makes sense. I think this is a great place to go if you are looking for an afternoon of fun :)

Had a great experience renting from here. The staff was helpful and informative. Also I used the Unilocal check in offer which they honered even on a Saturday. Basically take care of the equipment u rent, then u wont get charged for damages. Pay attention and listen to what they say then you’ll have a great day!

This is pretty much the least satisfied I’ve ever been renting from any company. Both of the jet skis we rented broke down, it took customer service over 30 minutes to come out and help us. The replacement jet skis shut down in the middle of the bay wasting all of our time riding on the water. SD jet skis didn’t even give us extra time or any money back for wasting our time by giving us faulty jet skis.
This was a horrible experience. When our jet ski broke down a lifeguard approached us and informed us that SD Jet Ski does illegal things and only gets away with it because of some loophole about «allowing» customers to drive their trucks down to the bay to drop of the jet skis.
Bottom line is we are never gonna rent from these people again and you shouldn’t either.

I had a wonderful experience with this business!
My boyfriend and I were in San Diego for the weekend to celebrate our 1 year anniversary and I wanted to take him jetskiing since he had never been before. All the guys that work here were extremely friendly, funny, and were more than willing to answer all of my questions. I only remember Mike’s name but they were all very nice.
We rented the most basic model of jetski they had at $ 75/​hr and a $ 500 deposit. (caution: their website lists the rental rate at $ 50/​hr but that price is for Monday-​Thursday ONLY.) With tax and the cost of gas coming out to $ 17.50, everything came out to be $ 98 for a jet ski rental for 1 hour. An hour was the perfect amount of time for us to enjoy ourselves out on the water!
They do require that you tow your rental and drop it off in the water yourself! Neither of us had done this before so we were a little worried but everything went smoothly. They give you an extra 45mins free to include travel time to and from the park which is across the street. They also let you use their tow vehicle for free, but you have to return it after you get your vehicle in the water so that they can lend it out to the next customer. This seems like it’d be really inconvenient, so it might be best if you have a car already that can tow the trailer. We just happened to go on a day where it was particularly slow for them so they let us take the truck and keep it for the hour and return it with our ski at the end! Gas in the truck is also covered so that was really nice.
They tell you exactly how to use the vehicle, what to watch out for, and how to load and unload it. They also mark all old damages with a sharpie, so make sure you look closely for any unmarked damage before you take out the ski so you don’t get charged for old damage!
All in all, SD Jet Ski provided us with great service. I even forgot my wallet in the glove compartment in the truck and they got it back to me even after their closing time. I’d definitely recommend them and come back if I’m ever in SD again!

0 stars! THESE GUYS ARE CROOKS!!! Rented us a broken jet ski and then accused us of breaking it. The thing only worked for an hour. After the accusation I remained calm talking to the employees about the situation. Then after an hour they finally get the owner who blew up on me. He told me to «shut the f*** up.» Even though, I was calm. I have the right to dispute unfair charges but obviously these people didn’t think so. They charged the card on file $ 317 for false damages. No one should give them their business.

My wife and I had a lot of fun renting a Waverunner from San Diego Jet Ski. It was cool to cruise around the bay and see the bayside houses and beaches and watch all the activity going on. A jet ski trip is definitely a must-​do if you’re visiting San Diego.
I’m happy that I chose to rent from San Diego Jet Ski because their rates are very affordable compared to most of their competitors. I looked at several places before making my reservation, and SD Jet Ski was between 33% and 50% cheaper than all of the other places.
One disadvantage to SD Jet Ski, and I suspect one of the reasons they are cheaper, is that they aren’t right on the water, so you have to launch the ski yourself. This is a bit of an inconvenience if you don’t have your own tow vehicle — you have to drive to the launch ramp, launch the ski, drive the truck back, and then walk back to the park. It’s not far – less than a mile – but it it’s a little more do-​it-​yourself than some of the other places probably are. That said, I had never launched a boat or jet ski before, and it’s a really easy process. The staff were very friendly and helpful and described everything in detail, so there’s no need to be worried if you’re unfamiliar with the process.
Note, though, that the launching process won’t count towards your rental time since 45 minutes of free travel time is included, which is more than enough to launch and retrieve the ski.
In contrast to some of the negative reviews here, I didn’t have any trouble with being charged for damages. The ski did have some minor cosmetic damage when I took it out, but it was all marked and noted by the staff, and since I had my GoPro with me they even suggested that I take a video of the ski beforehand should any disputes arise. I took them up on that, but it proved unnecessary. We brought the ski back in the same condition we got it, and we weren’t charged for anything extra. I suspect the other people who claim they were charged unfairly are either dishonest or simply did not realize that they had caused damage to the jet ski.
Oh, and they have three cute dogs on the property! :)

This place was everything I was looking for plus more! On my way to San Diego I called them from the San Jose airport and was pleasantly surprised by the $ 200 a day jet ski rental. In the past, I have paid $ 75 – 100 per hour so this was a great deal for a 7 hour rental.
My father and I arrived at 9:15 AM and went over the details with Mike, the newly appointed general manager. He was a good dude and showed us the ropes. The rental location is directly across the street from the boat launch, and they gave us a truck and trailer to launch our jet ski into the bay. It was quick, easy and convenient! The rides were awesome! I hit 44mph and the ride was smooth and comfortable!
My family owns a place right on Sail Bay, so with the anchor and dry bag I could bring my iPhone out on the water, take pics and then park it right in front of our condo to go eat, have a beer and relax in between trips.
Upon return, Mike assured us that he would hook us up with an even better deal next time because they value returning customers. This is the cheapest spot in Mission Bay and I will definitely be back on our next trip to Pacific Beach!

The business owner responded to my review, see photo, and I would like his response shared with the Unilocal community.
In response I would say:
Mr. Booth,
My review is less about the product and more focused on your customer service. You are the most abusive, angry business owner I’ve ever heard of or had the displeasure of interacting with.
We say you provided us with a faulty inner tube. You say we damaged the tube.
Your approach, and how quickly you escalate in your disagreements is DOWNRIGHT FRIGHTENING.
(Both your in-​person response and your online responses: Read ANY of your comments back to commenters
).
I hope the Unilocal community can see the clear difference between people who give single unwarranted poor reviews and multiple users giving the same reason for their poor review. Unless of course, random people from all over the country hatched a plan to gang up on an unsuspecting jet ski company and in some secret meeting, they all agreed to use the same complaint over many years. Yeah, that’s pretty likely.
You are an angry bully Mr. Booth.
Original review :
Never, ever ever again. If you rent from this place 1 time, it will be 1 time too many.