Scripps Clinic La Jolla – Genesee Executive Plaza

This review is about the parking facilities at Gennessee Executive Plaza and not Scripps. We were parked in the facility for exactly 24 minutes. The lot is unattended and automated. The signage in the elevators state that you must pay at level P1. We were parked in P2. After finishing a lab appointment, were were given a validation. We stopped at P1 as instructed and scanned our parking ticket and validation. A complete hassle when walking with elderly people who are there for a simple lab test. The machine indicates we had 15 minutes to exit the lot. Four minutes later, I’m at the exit station. I again have to scan the ticket. It prompts me for validation again (instead of automatically opening the gate, despite the fact that we were well within the 15 minute window. The gate doesn’t open and then I am prompted to insert my card and pay 1 $. First, that’s not what the machine on P1 said. Next, I’m transporting elderly people who would have been completely overwhelmed and not clear about what to do since there was no attendant to speak with. Fortunately, I was there. Completely annoyed, I paid the dollar. I called the next day to complain and was politely informed by the person on the other end that I asked for the wrong type of validation. I was not refunded the dollar, because I should have known what type of validation to ask for on my first visit. Im complaining not because it’s a dollar, but the principle. Charging someone $ 1 to get out when your system said we had 15 minutes is a matter of principle. We were 11 minutes under that window. I was charged 1 $ for 4 minutes of walk time due to walk time imposed on us by inaccurate signage and user interface messages. Whoever is in charge of your parking system owes me a buck.

To update on my first review for Scripps:
First when I responded to the comment Scripps left on my first review indicating that I was willing to speak with them and give more details on my experience they never contacted me.
Second I never received another invoice after the first one they sent. I just called to see why not and was informed the bill was sent to collections — no notice or anything. This Company is unbelievable. By far the worst service I have ever experienced. Good thing I called Scripps to ask about that bill and was able to get the collections agency contact information to pay off the invoice before it effected my credit…

I would not trust the deliveries of my children or my friends and families children with anyone but Dr. Dimarzo. I had very high risk pregnancies and complete faith in Dr. Dimarzo and his NP Erika to safely manage my care.
As a medical professional I feel I can give an very objective assessment of his care. His bedside manner is like no other doctors I have encountered, to say he is sweet and kind is an understatement. He stays calm in the most emergent situations as I have witnessed with my own deliveries and professionally when I have worked besides him.
He is through and thoughtful in all aspects of care. I cannot recommend him enough. I have sent many friends to him and I have never heard anything but positive feedback.
He has a wonderful NP Erika who works with him. She is a a great compliment to his team and I have always felt at ease with her and her OB/​GYN knowledge.

This review is for Dr. DiMarzo. He is absolutely the best OBGYN doctor that I have ever had. He has amazing bedside manners, takes time with his patients, great listener, just a great doctor over all!

Dr. Dimarzo is the best OB/​GYN surgeon in San Diego hands down! He is caring and very attentive. He truly cares about his patients. He has a great bedside manner. I have referred many friends to him. All have been very happy with him and his office.
If you’re looking for an awesome OB/​GYN, look no further, he’s your man!

As of today, I have not heard from the management. They messages asked me to provide my email & phone number, and I did, but no one ever contact me. My phone record shows that there are no phone calls or messages from Scripps Clinic. I guess, they respond on Unilocal just «for a show».

Dr. DiMarzo is spacey. He refuses to listen and tends to falsify information about patients, at least he did that with me. When I called it to his attention rather than admitting he could have made an error he lies about it and will not give you an explanation as to his reasoning. He cannot read mammograms and does tests without asking your permission beforehand. I urge you to find another choice for your care.
I wrote this after speaking with Scripps patient advocate department and since it cannot do anything about a physician, Dr. Stephen DiMarzo and his actions, they can not do anything that will allow me to have accurate information in my chart so my only recourse is having my attorney handle this matter. Thank you SCLJ: doOB/​GYN for expressing your concern.

I had my second baby delivered at Scripss, La Jolla by a nurse midwife. No doctor showed up even for a second during the entire delivery. The midwife nurse was very rude. Two of the nurses were pretty good, but the others did not seem to have proper training or hygiene. Our expereince for the 2^nd child was poorer than what we had for the first time before 5 years. I think the quality at Scripps is going down! I have noticed the poor services recently during OBGYN visits as well.

The doctors and some of the nurses here are fab (having been seen by Adele she was the one fab one), the administration staff horrific! To say that they are incompetent isn’t enough. They are lazy, rude, and just plain nasty.
Having spoken to a friend who also was being treated here I am not alone in this opinion and/​or alone in receiving this kind of horrific ‘service’. To give you an idea, they told both myself and a friend to call back after 5.30pm to make an appointment –they close at five.
They have not sent me results on more than two occasions two results needed follow up appointments, and yet I had to wait, and I was left waiting for this information. The nurse who called me up to inform me I had a prescription, refused to say what I was being give drugs for?!
As much as I like my Dr here, I’m requesting my notes and never looking back.
Regarding validation, they only do partial apparently and never offer you have to ask.

I came here for my womanly needs and everyone is always so friendly and courteous!

This review is for Dr. Stephen Dimarzo.
He was excellent, friendly, and respectful. I like that you get to sit with him in his office and discuss your visit before the actual exam. During the exam, he made conversation to make the time pass. Also, my appointment was at three and I went through the door at three. There was no wait time. His nurse Carmen is also great. She definitely brightens up the visit, making jokes and telling stories.
Overall, good experience. I would come back.

Have been going to my OBGYN here for 3 years. Front desk staff are ok, nurses are great (especially Adele) and Dr Mitchell is awesome! Parking is $ ¹⁄₂₀ minutes, although my Dr’s office will validate if you’re there over an hour.
Lots of parking spaces and easy location right off of the 805. Just a short distance from Scripps Memorial Hospital down the street and located near the UTC mall.
I was referred by a friend to come here and have also referred others, which I will continue to do.
All in all, this place is a winner.

Dr. Mitchell was my OB for the births of both my kids. He doesn’t have the best social skills, but he is a VERY GOOD doctor and handled my high risk pregnancy calmly and professionally by giving me facts and options and of course his expert recommendations. I was hospitalized for 8 days with my first birth (6 days prior and 2 days after) and every morning he came to check on me at 7:30 before he went into the office. On the 6^th day I was actively pushing when he came to check on me so he stayed and delivered the baby, even though there was an on-​call doc there who could have done it.
Alisa Smallwood, the RNP in his practice, attended my 2^nd birth and I’ve seen her for several basic exams/​check-​ups and she is AWESOME. Love her.
Most of the OBs at Scripps are going to have conservative medical views regarding childbirth, and I believe Dr. Mitchell does as well (almost always medicated, quick to resort to inductions and c-​sections) but I delivered my 2^nd naturally and medication free.
If you want an OB more open to natural births I recommend the docs affiliated with Sharp Mary Birch.
The one thing I DO NOT like about this practice is Dr. Mitchell’s nurse, Adelle. I had thrush (a yeast infection of the breasts) after my first child and when I called to tell her a lactation nurse had diagnosed me and I wanted to discuss it, she LAUGHED at me, and told me all new moms think they have thrush just because they have breast pain while nursing. Mind you I was 3 weeks post-​pardom and VERY emotional. She made me cry. Three years later I went in for a Depo-​Provera shot and she kept me waiting for 30 minutes even though the waiting room was EMPTY, then didn’t even apologize. There have been other instances as well where she’s just not nice.
Aside from the above mentioned problems, Dr. Mitchell has always been very punctual and I would go back if I got pregnant again. Wish he’d get a nicer nurse though.

I went in for the dreaded pap and to discuss the beginnings of family planning with Dr. Dimarzo. He came highly recommended by a handful of women so I thought I would give him a try.
The building is difficult to find which is a bummer. I drove around the block a few times. The secretaries up front were so-​so. The nurses were very nice and personable. Dr. Dimarzo was good but I didn’t feel connected. However, I am a bit sensitive so I’m willing to go back to get to know him more.

I came here in order to have an Implanon implant placed in my arm… but after everything was said and done — *whoops* there were NO implants to be found in the clinic at all.
…I made the appointment last week — and my husband double checked on the availability, just to avoid a situation like this one. Now, I’m scheduled for another visit next week… T_​T.
Sure, I got a «meal ticket» to make up for my time — which was a nice gesture, but bottom line…
I felt like the actual care I got was mediocre. When I went to give a urine sample — I had no idea where to place it or whether or not they wanted a clean-​catch… so instead — I did a clean catch just in case… then hid the sample behind my back until I could find a staff member to direct me… That was absolutely unnecessary. I should have been given proper directions to avoid that embarrassing situation.
On top of that, if I hadn’t requested other services (blood draw, etc.) — it would have been an absolute and TOTAL waste of my time to be there.
The gals at the front desk though kind of made up for what I had to go through with their crazy sense of humor :) …AND the RN that took my blood did a great draw. Along with a comped meal and making sure that I won’t be billed again when I DO go to get the procedure done… that’s pretty much why they get three stars.
Go Scripps.