SDG&E

Someone moved into our apartment complex, gave SDGE our apartment # by accident, and SDGE closes our account. How can that happen without me personally calling to close the account or tell them we’re moving? Then they tell me we’re going to owe for the last 2 months while the account was closed and it’s due right away. SDGE makes a mistake and I have to pay for it? They could’ve at least offered a credit or something. #ThanksSDGE

Boo! Over a month ago now SDG&E came to replace the power pole in that is located in my back yard. While my neighbors and I appreciate the minimal interruption in service we are left to wonder when they will come and remove the old pole??? It was a hazard before and now an eyesore not to mention the big pile of dirt and other crap the just left lying around in my yard. At least they could clean up behind themselves. Did I mention the didn’t even latch my gate when they left, leaving my dog to escape wondering around the in the busy street in front of my house for hours? SLOPPY SDGE… just SLOPPY and IRRESPONSIBLE!
I’m debating cutting it down myself.

Have the «reduce you’re use» program, where the place a device on your AC unit An are able to cut off YOUR ACCOUNT compressor when there is a high demand… for that your get a rebate.
SUCKS!!!
They cycle you off for 4 – 6 hours during the hottest part of the day (3:00−800pm). This is when you come come!!!
Don’t sign up for the «reduce your use» program!!!

I was on hold for 28 minutes with their office in Santa Ana (800−411−7343) trying to figure out why they dc’ed our medical baseline which over tripled our bill. Then a message comes on saying I had to leave a message. There was no option to talk to someone with a pulse! Why didn’t they say that to start? With the money they make, you would think they would staff their offices.

Currently being held hostage in my house. No really, we aren’t able to get our cars out if the garage, and the trucks won’t move. I hope they’re gone before people have to go to work. It’s also 10:53pm and there is some serious jack hammering going on. Not cool guys, not cool.

Service was quick today.
It’s nice to see that they’re remodeling once again for the better with an option now to pay with your debit card with a fee of $ 1.50, but still if the lines is long pick up the phone and pay via debit or credit and you might

I was forced to pay a bill for the duration that was after moving out of the apartment. These guys referred the bill to collections as well. I paid it off only because it wasn’t worth my time fighting over. Very bad customer service

I so wish I could give no stars for the most crooked business in the world… They have the worst customer service ever as well as ridiculous wait times when trying to get your crappy customer service on the phone. I have never liked their services as I feel they feel that you are below them each and every time there is an issue with their services. But this time it takes the cake I switched to solar over a year ago to be exact around August 2013 today being January 19, 2015. One of their lovely reps came to my door to shut services off after over a year of no bills and no statements and no phone calls. I was under the impression my solar was taking care of all my needs not getting a bill but apparently I owe over 1600.00 dollars and it is pay up at the door or we shut you down couldn’t even let me pay on Friday or make arrangements. If that ain’t corrupt, dirty and very poor business because you pretty much own a monopoly I don’t know what is might as well be mafia!!!

Most of the time, I can walk in pay my bill and be out in just a few minutes. I’ve never seen any long lines. Some of us old timers still like to walk in and see a smiling face. I do pay some of my bills online, but prefer the person to person. People are much more interesting then a computer. Hearing stories of people’s kids and their accomplishments and success is always an edifying way to add to my day.

Fast easy and very convenient.

Unprofessional! and possibly crooks! Three SDG&E employees came to check my gas meter today only after wondering around my front yard with no idea where my meter was one of them did take the time to stop and mock the American flag flying in my front yard which is highly unprofessional. Only for my wife to tell them the meter was in the back yard. How about a polite «Hi we are here to check your meter?» and if you don’t know where it is ask. Topping off my day with SDG&E i get a letter saying they are raising rates by 11%. Which wouldn’t bother me, because thats life but, if you can send three people to do something that my ten year old could do maybe you could fire two of them and save all of your customers some money.

This office of SDG&E is never too busy. They have kiosk’s to pay the bill so that you do not have to stand in line! Normally we are in and out paying our bill within 3 minutes. Great job!