Sharp Rees-Stealy Carmel Valley

The care and following up is very poor.
You have to call a central number and wait in line for 10 – 20 minutes, before anyone responds and then they take your message and you have to hope that someone from your doctor’s office will get back to you within 24−48hours. That is the worst service one can get.
I am very disappointed and The billing department works on time with hundreds of dollars for little services they do. But, following up, making customers feel ok and setting up appointments really needs major work to be even a standard.
I am not sure why the Sharp advertises all over and spend so much money and they don’t care of their patients.
It is so painful to be a patient at Sharp.

I’ve had a poor experience with them so far and won’t be going to Sharp Hospitals anymore.
The facilities look nice at least, but the actual care seems to be poor.
The billing shows up a good month after appointments and is super disorganized (and I have been charged hundreds of dollars for simple blood work with Insurance), so it’s a pain to track and find out what you’re billed for and doesn’t have itemized charges online. But all hospital billing is somewhat disorganized, so that is to be expected.
My biggest complaint was that I was ill for 3+ months in a row and the doctor seemed more interested in having me come back week after week for one test at a time. I wouldn’t hear any follow up, so I would have to come back in again for another test and get charged for another appointment. The doctor seemed rushed and uninterested, and would prescribe anti-​biotics like it’s a fix all. I would have preferred having all my blood work + testing done at once to try and figure out a diagnoses to possible help me. I never got any diagnose or suggestions to help me after around six or seven trips to the doctor/​lab
I switched doctors, found out I had a series of food intolerances after one visit, and got better. Definitely better options and people who care a bit more out there for you.

The best doctors and nurses ever !!! Everyone here greets you with a smile and offers you something to drink while your waiting !!! Talk about A+ standards. The lab tech here is the best in town!!! Everything you want from a medical facility is here at Carmel Valley. The doctors here really do everything they can to help you! First Doctor who actually did an MRI on my should which had been injured three years back. Found degenerative tendon and a tear in my ligament ! Amazing ! I’ve never felt better!!!

Very clean and efficient doctor takes time to really help Katie.

I went here because I thought they had good reviews. As someone with private insurance, I can go anywhere. The reception area was older, the clerk red head older at check in was rude and clueless about my appointment with their newer doctor. The doctor was awesome, but the staff totally slow, rude, and I will never return here when I have other choices. With that stated I learned the doctor I liked moved to a newer location above whole foods in delmar. I hate it when front desk staff spoils my doctor visit.

Dr. Barkley and her staff is wonderful and keeps me well informed on what tests and vaccines I have done and what I need to get done upon my first visit to my primary care doctor at Sharp. Dr. Barkley is friendly and energetic and nurse Cassie offered me water when they are so busy. The receptionists are friendly and efficient. There is a bit of wait time in the doctor’s office and the reception area, so plan accordingly. I am really starting to like this facility!

This review is strictly for the facility and Dr. Barkley and her staff. I recently moved to San Diego and found this facility through my insurance group. When I went in for my first appointment, I had been without insurance the previous few months. So, I was in need of a couple of prescriptions.
Dr. Barkley’s nurse was fantastic. Very friendly, and took the time to get to know me. Dr. Barkley did the same thing. She spent a good amount of time with me, going over my history, etc. She also knew that my insurance was fighting the payment of a certain drug, and she did everything she could to prove to my insurance that I needed this particular drug. In addition, she herself actually called me to follow up 2 days later. It’s not very often that you get a call from your actual doctor.
She has since followed up with me via Sharp’s email system and has been extremely on top of this issue. I can’t say enough about how impressed I am with Dr. Barkley and this facility. They have been fantastic!!!

Yesterday was my first time here, but I had a great experience. Yvonne at the front desk was very nice, and another very nice person (so sorry– can’t remember the name, a woman who said she normally works in the Rancho Bernardo office) registered me into the system and took my palm scan (fancy).
But what really made me want to write a review was my actual visit. I scheduled an appointment to meet with the OBGYN NP Tracy Hite. She was very informative and knowledgeable, but not at the cost of great bedside manner. I felt she really took a great interest in getting to know me a little better to make me feel more comfortable, and she was very patient in answering all of my questions, never making me feel nervous that I might ask something dumb. I’m glad I went to see her, because she made a (super) awkward situation a lot more comfortable. I was really happy that I had someone who wasn’t standoffish and cold but rather someone who was a perfect blend of friendliness and professionalism.

I recently transferred from Scripps to Sharp and I am not pleased so far. Everytime I call, I get put on hold for a long time and then a customer service rep comes on the line. I hate how you can’t even call the clinic directly. Instead, the rep puts a «note» in the system for your Dr. or nurse. If you are lucky, they will call you back. Well… I have been waiting for my nurse to call me back about some important paperwork and it has been 2 weeks! Haven’t heard a word. I called and called and all they tell me is that my request to have a nurse call me is still «active» Whatever that means! I just want to find out if my important paperwork has been faxed to the proper location and I can’t even get an answer! So frustrating! I am about to switch back to Scripps.

Wow, this place is a complete 180 degree turnaround from the Chula Vista Rees-​Stealy facility. I just switched over to this clinic, and so far I am extremely impressed. They had a staff member sit with me while I filled out the medical records transfer forms, making sure all my questions were answered. Also, when I was there I asked about my daughter’s illness, and right away a nurse came out to answer all my questions. They even worked to get my daughter in the same day.
Great medical practice!

This medical office is pretty fabulous.
I have been going here with the progeny units for about 4 years and recently started to go here for my own health care.
I have Dr Martin and Danielle as my care team. Yaye!
The news you can use:
Fast service!
I needed to get a physical for my new insurance and I was in there under a week.
Any time I have had a health concern for me or the progeny we are in that week and things are taken care of tout suite.
Seriously this is not the big box healthcare where you can’t see your healthcare team for 4 months and they pack everyone who wants to be seen sooner in the ER for 12 hours.
Real healthcare with amazing caregivers.

I have never put in a negative complaint but feel that I need to for Dr. Dana Chortkoff, M. D (OBGYN). The first time I went to her I did not have any problems and actually liked her. For the next appointment (probably about a year later), I waited a few months for an appointment and the office had cancelled on me. They then cancelled on me a second time. The problem with the cancelling was that they put me at the end of their appointment schedule (about 3 months later) each time they cancelled. I never ended up going back and had to see a practitioner.
Another time, I needed to be seen by a doctor and she refused to take me as an emergency. I feel that office does not care at all about their patients. I ended up seeing a nurse practitioner. However, I still asked for Dr. Chortkoff to return my calls as I needed to speak to a doctor. She never returned ANY of my calls. This was very upsetting to me but I let it go once again.
More recently, I found a lump in my breast. Again, I needed to be seen by a doctor as this is very scary. I understand that the office is busy and that they may not have the time to see me. However, I called at around 9:30 am and after numerous calls (I believe 3) to the office, I was finally told at around 2:45 pm that they couldn’t see me. I waited around the entire day to find out that she couldn’t see me. I was only looking for a simple yes or no for whether or not I can come in. All they needed to do was call me and say, «sorry we are too busy to see you today». Instead, I was repeatedly told that they will get back to me. I could have gone to my GP or found another OBGYN but I still hoped they would call me and tell me to come in. I also could have set up an appointment and gone on with my day rather than waiting a full day at home.
This is very frustrating and upsetting. I will not go to that office again. I feel they do not care about their patients.