Sharp Rees-Stealy Rancho Bernardo

This is a tough review because the majority of experience I’ve had with Sharp has been at the Del Mar facility. So I admit I was a bit spoiled.
This place is a bit confusing at first when you go in. (Plus super chaotic with RB oldie moldies roaming everywhere). I went to ask a worker where I was supposed to check in and she acted as if I should have known what she was talking about. (Obviously I’m asking you cuz I’m lost).
Once I got to the right place on the right floor all was great. I saw a NPR and she was super helpful, kind, and caring. (Everything you want in a healthcare provider)
I went to radiology and got an X-​ray from a hilarious east coaster who made it comfortable.
My last trip was to the pharmacy inside. The tech was rude but the pharmacist was awesome.
Parking was plentiful, service was good from the people that count, and overall a good place to get healthcare.

Not impressed at all. I have insurance coverage but no copay for urgent care. They describe themselves as «mid level care» so the cost of urgent care here begins at $ 183.00. I’ve had the flu for a week (which is a bit on the uncommon side) and $ 183.00 will get you a few pokes on the stomach and the definition of «gastroenteritis» read to you. If you have other outlets for care, use them.

First time at a Sharp Urgent care and very impressed. While I was checking in the nurse was already ready to take me back and start my exam. My nurse was extremely friendly and efficient! The physician’s assistant we saw was also very nice. We arrived at 10 am on a Tuesday and were out the door by 10:30! Very satisfied with the experience.

Terri, the receptionist in the urgent care office is an absolute angel. Her soft, kind, caring voice and demeanor were such a pleasant surprise on a Monday morning. In the midst of such a demanding, sometimes defeating job, she managed to be polite and efficient. It was not only her softness but ability to work quickly and efficiently without rushing me. This kind of work ethic I’m sure has required years of experience!!! So thank you Terri for being the best you!
Dr. Publicover was exceptionally quick and very knowledgable. She didn’t waste anytime in getting things going. Her nurse, Tony, was also extremely helpful in getting things moving. Big thanks to you both!
This urgent care service should set the standard for other urgent cares in all of California. Exceptional job and keep up the great work!

So I get here for a couple of shots and some lab work, so I did the lab work in under 10 min, and all that’s left is a couple of shots and out the door right? Well i have been here 2 hrs, and people complaining get attended first, why do I need to complain to get seen? I wish the members of the board would see this, and by the way, customer service is horrible, at least for the people in the occupational medicine department, oohh, and they lost the paperwork for the all the shots I needed… great, just great.

Urgent Care. sunday around 3 or 3:30 & waiting room was empty. Staff was extremely friendly. I Recommended this location vs other Sharps urgent cares in SD!

URGENT CARE
Went in at around 5pm on a Sunday afternoon. Waiting room was empty. Checked in quickly and only waited 3 minutes before being called in.
Vitals were taken by Joey who then escorted me to a private room where I only had to wait 1 minute to see Dr. Smith and his nurse Jenny. They all listened, calmed my anxiety, addressed my concerns, and had me on my way feeling better very quickly.
I had an amazing experience from start to finish. Friendly, calm, efficient, and helpful.
This is why I love Sharp SO much.

I saw Dr. Young Lee today for a Dermatology appointment. What a nice surprise to find a young, intelligent, thoughtful, and kind doctor, that also spends time listening and speaking to ones concerns! I feel very satisfied with my experience and hopeful that the treatment for acne that she proposed and my occasional skin cancer assessments will work well.
Thank you Dr Lee. You definitely embody the Sharp Experience. I am very grateful
Danela — her assistant was alway every kind and took great care making me feel welcome.

Dr. Amir Hajimirsadeghi is an exceptional physician in both expertise in his field and his wonderful bedside manner. He takes the time to explain in detail the diagnosis, the forms of treatment, and all possible outcomes. He treats his patients with respect, kindness, & compassion, which is a rarity in today’s medical climate.

I have been coming to this location for over a decade. I love the convenience. I have been to Rancho Bernardo Sharp Rees-​Stealy to see my primary doctor, eye doctor, obgyn, my kids doctor, dermatologist, lab, radiology and pharmacy… And of course the urgent care.
Though I am mostly satisfied with my and my family’s care, the only glaring complaint I have is the wait (primary and eye doctor and urgent care). You get there early, you wait, you get there 10 – 15 min late better luck next time even though for the most part they run an average of 30 min late. It seems overbooking patients is common practice but when you have to be back to work, it’s hard when the doctors don’t seem to care of your time.
Other than that, this facility has been great. Clean and convenient. Friendly staff and nurses who go above and beyond to make sure patients are comfortable. Lab, pharmacy and radiology are quick to get to you.

Finally! A great doctor and nurse David! Since living in San Diego I have tried a few Doctors. I love Sharp Reese the most so far. Dr Abola is a sweet, compassionate doctor who also emails you right back! I also like my nurse a lot! He is very friendly and understanding.

My doctor called in a prescription to this location and asked when it would be ready for me to pick up. She was told 3pm, so I arrived at 3pm and was told I would have to wait 15 minutes. Needless to say, 20 minutes later when I still didn’t have my prescription, I was a little annoyed. Would definitely NOT recommend this pharmacy to others.

This was my best experience with Urgent Care. I had previous gone to the Sharp Urgent Care in Mira Mesa but their malpractice swore me off Urgent Care all together. When a relatively minor issue needed an x-​ray (broken finger) I didn’t want go have to deal with an Emergency Room visit for something generally viewed as a non-​emergency. So I found Sharp Rancho Bernardo Urgent Care and tried Urgent Care again.
When I first arrived, the front door was locked and said closed, oops! However I noticed there was a side door labeled Urgent Care and it was open till 8pm every day. We went in, walked right up to administration and a few minutes later we were seen.

Most people that walked in were quickly sent to the back room and attended to. For me the time to check in, get an x-​ray, get diagnosis, and out the door was less than 30 minutes.
— I will always use Sharp Rancho Bernardo for urgent care.
— I will never use Sharp MiraMesa for urgent care.
— It’s all walk up service, no appointments accepted

I went here after having flu-​like symptoms and unable to get out of bed, eat, or drink for 2 ½ days. I had to wait until the only person I knew in town (new resident) got off work to take me for care. We called prior to coming to see if they would still see me since we would be arriving 15 mins prior to close. They agreed to see me and we arrived when I said we could.
Ladies in front office were nice at first but then were talking about how it is upsetting when someone comes in right before close with 2 insurances. This was not whispered and could be heard by me and everyone else in waiting room. They were obviously talking about me.
When I was called back to see Dr. David Clark, it was obvious everyone wanted to close and go home. The doctor was asking me ?‘s while looking in my ears and in my mouth while the nurse was taking my blood pressure all at once. I had mentioned I was also experiencing back pain that was an old injury (work comp case). Dr said he wasn’t touching the back issue (which I understand) and «didn’t know what to tell me.» Another nurse came in and told the nurse taking my blood pressure I «had back problems.» There was a long pause and the RN gave other RN a look like, «We’re never going to get out of here.»
The physician said all my symptoms were probably because of what I had thought it was but would inform me of lab results. I NEVER GOT A CALL!
I ended up going to the ER one week later. Same lab was done and it was what Dr. Clark thought but also something else more likely causing symptoms. I’m finally feeling better thanks to ER.
This facility didn’t take me seriously, wanted to just go home, and didn’t even inform me of lab results (actual diagnosis).
I understand when it’s close to closing we all want to go home but they should hv told me they wouldn’t see me when I called so I could get proper care elsewhere.
I also love how there was a nice little reply about a liaison to contact me to make them look proactive in solving their problems. I wrote the email they said to in the reply seen below… heard nothing.
I did finally speak with liaison and she was very nice but to my knowledge nothing was done regarding this visit. I also was charged over $ 300 for this visit and have been trying to contact patient liaison for 3 days as I am refusing to pay and refusing to have insurance pay for this quack visit. I haven’t heard anything other than an answering machine.
I’m very disappointed in this clinic. This is coming from a clinician…
Update: I received a call from Dr. Smith regarding my complaints. One positive is he spent a significant amount of time discussing this visit with me. He basically said the in and out, fast-​paced visit is protocol. He did read the physician note to me from visit and stated long note signifies enough time to bill me. He went on to discuss how pt’s are never happy, complaining of long wait times even when dr’s see patients within 12 mins. Not my problem. He also said he didn’t know how diagnosis x found through urine analysis in ER was diagnosed as he has «25 years of service… and x not diagnosed through urine analysis alone.» What’s important is ER got me back to work, this clinic got me to ER. I will not visit this clinic again.

I’ve been in urgent care twice this week and the staff has been overwhelming nice and helpful both times. Thank you nurses and doctors, you are greatly appreciated!

My urgent care experience was amazing! Nadine at the front desk went above and beyond… our Nurse, Carlos, who resembles George Clooney, was just as amazing!!! Although they were busy, they continuously checked on us and took care of us for lunch… soo glad I am now a Sharp member!

Wow wrote a review a few days ago and now it’s gone? Tells me my words were not well received!
Sharp has a directory of numbers but cannot reach your Doctor. Had too scream and yell and had a rude call person & Supervisor. Over a failed Health App and unable to communicate with your Doctor!

I have been going to Sharp Rees Stealy since 2009 and now have experience with many of their doctors and departments so I will review them separately.
Internal/​Family Medicine
Dr. Amy Abola, very nice, but rather passive on her recommendations and conservative in treatments. I decided to switch to Dr. Julius Connor — horrible. My mother died of breast cancer at 53, he has never mentioned testing for BRCA gene, he said I had carpal tunnel syndrome when I really had thoracic outlet syndrome, refused to sign me out for disability (even for two weeks) when I was very ill and unable to work. When I had a stomach issue, I called and asked for reglan and his NURSE e-​mailed me back and said to take mylanta OTC. There have been several more things but the point is, he never ordered a single test, prescribed me a single med, or gave me anything I asked for and I have seen him for several years. I am done with the docs at SRS-​RB. Do not recommend. Not impressed.
Vision/​Eye
Dr Tornatore was very rude to my husband and rather rude to me, definitely not the most personable man. Without asking he dilated my eyes with some long acting thing, one eye was dilated for two days I feared it would never go away — without asking if I needed to drive/​work, etc. Dr. Curtis is an actual opthamologist (not optometrist) and much nicer — try to see him instead. Recommend with reservations.
Physical Therapy
Okay, a few of them were so horrible I didn’t even catch their names. Amy was very, very nice but unfortunately she did not realize the problem was in my shoulders and not my wrists, so all the exercises she gave me were contraindicated and made things sooooo much worse. I was out of work for six weeks when my thoracic outlet flare probably would have been over in a week or two. Still, some of that responsibility for misdiagnosis is shared by the doctors (mentioned above). Cannot recommend.
Lab
Very fast, very good, never had to wait more than two minutes. They get the vein the first time, every time. Wonderful. Highly recommend.
Office Staff
All are wonderful and really give the Sharp Experience. Highly recommend.
Urgent Care
About 75% of the time I have been very pleased. FAST service, never had to wait very long at all. Most of the doctors I have seen have been wonderful and really listened. There are a few nurse practitoners I’ve not been impressed with. One of them actually asked me with a sigh, «What do YOU think is wrong?» Well, I don’t know I have a new mysterious pain, I was kind of hoping you could help me. I get involving the patient in their care, but the way she said it was wrong. If she would have taken a slow and careful detailed physical history, she would have figured it out. Overall Recommend.

My daughter got stung by a bee and she got bad allergy and I needed to schedule an appointment. I was on hold for over 20 min. Nothing!
Moving to a different provider.

This upgrade is because after a year with Dr. Pastrano and her team I really feel comfortable with this doctor and the way they treat the patients here. Even last Friday when they were a little bit late for my appointment, the nurse came to apologize and gave me an explanation (which I didnt need or expect, as I am so used to wait in most of the medical centers and I understand that some previous patients can take their time).
Everybody at Sharp Rees-​Stealy in RB will make you feel welcome and comfortable, and special mention to the great volunteers as well, specially the ladies in the front desk.