Sheraton Suites San Diego at Symphony Hall

Such a beautiful view. The service was great. Had a wonderful night I will try to recreate for years to come. Thank you!

As a Starwood member, this property definitely does not live up the standards you would expect from a Sheraton. Still comfortable but having visited San Diego often, I know of other places competitively priced and hold a higher standard. Place needs some updating. Parking is overpriced and a pain.

The price is steep for what you get. The room was below average rather dirty carpet and their customers service was worst I’ve experienced. I would look for better options and wouldn’t stay here again. Stay elsewhere. Being a Preferred Guest means nothing and this experience has changed me from a loyal patron of Starwood Hotels. Thanks for the great birthday.

I stayed here for a conference and I was very pleased. I got a decent price for a suite ($ 140/​nt) in a great location and the room was pretty spacious and included a pull out sofa and my entire floor had an air purification system put into our rooms as well. They also have this thing where, for every night during your stay, if you elect for housekeeping to not change your sheets, they will reward you with a $ 5 voucher/​500 Sheraton points per night. Pretty awesome. The staff were all extremely friendly and they had some of the nicest valet staff I’ve ever met.
I found out on my way out one day that you can bring your dog at no extra charge at this hotel too, and they will provide you with a dog bed upon request. How amazing is that?!

Really bad customer service!!!
Everyone that works here looks miserable !!
I checked in at 4am in the morning and the lady was huffing and puffing while helping me! Her vibe was horrible!
& when you ask for more than two towels from guest services they wouldn’t give it to you. So I had to keep calling for MORE towels. The Front Desk manager was really rude and unhelpful when we asked about a refund on the $ 10 for the parking garage that we DIDNT park in because there was no parking ! Never will I come here again !

No, no, no… whyyyy Sheraton, why?!
$ 140 hotel doesn’t seem so bad for a suite at a Sheraton hotel.
Arrive at the parking garage to drive in dizzy circles up to the 11^th floor so that you can pay an extra $ 29 bucks to park… which sucks in any case, most especially when you’re arriving at 1:30 am and leaving at 8 am, but I was told I’d need to speak with a supervisor to see about getting a discounted rate. Of course I didn’t have that kind of time when I woke up and had to prepare for a business meeting.
Speaking of waking up — hoping I could log in to WiFi so that I could respond to a few emails, I was shocked to see a $ 12 price tag to access their internet. I thought I was back in 2006 when I saw this! Who charges that these days?! Wow.
So if you’re not worried about paying for parking or WiFi, the experience isn’t a bad one. The hotel is nice though in need of some renovations (probably why the base cost was semi-​reasonable).
But… won’t be back!

Very loud rooms near the elevator. I arrived here after 10 hours of traveling, exhausted and in need of a good night’s rest. My room was near the elevator and apparently this hotel has MAJOR sound issues with their elevator because every single time the elevator goes up or down it makes a loud rumbling noise inside the wall of the room. DO NOT STAY IN A ROOM ENDING IN 19 — they all back up against the elevator shaft and create awful noise.
I asked to move but the hotel was full, they said they were aware of the problem but couldn’t do anything to help me — nor did they offer anything to help me out like ear plugs. If this is a known problem, the staff should be a bit more adept at helping customers out and perhaps even forewarn customers before they arrive in their room and unpack only to be confronted with a loud rumbling noise every 3 to 5 minutes ²⁴⁄₇.

Had a fairly positive experience here recently. As you can tell by the name, the rooms are all suites, and have separate living rooms, spacious bath areas with both tubs and walk-​in showers, and separate bedrooms. Beautiful views all around.
Yes, the location on top of a steep hill is a bit awkward, and requires you to take one elevator just to get to the lobby, before taking another elevator to your room. I didn’t bother with the parking here, as there’s plenty of street parking in front and more affordably-​priced private lots right next door.
Nice, clean, spacious rooms, and convenient location within walking distance of everything downtown. All fine with me.

Pros:
*Clean
*Comfy bed
*Great service
*Spacious room compared to a lot of other hotels in the area
*Valet $ 30 self $ 26, might as well as valet. Plus you can call them from your room to bring your car around so it’s there when you get downstairs
*1 mile from little Italy (taxi cab was less than $ 10 to get there)
*Great view on higher levels
*Call if you want them to bring a fridge up
Cons:
*Shower has good pressure but not as nice as the rest of the room, and it’s small. I hate small enclosed spaces. And wasn’t too crazy about the sliding bathroom door.
*TV’s weren’t flat screen.
*Self parking looked confusing (which is why we just did valet)
Overall I thought it was nice. Wasn’t as luxurious by looks or entering because the lobby is smaller than other hotels, but the rooms make up for the space. We had no problem with the service, everyone was really nice, efficient, and helpful.

Definitely not impressed with this place, but I’d prob stay here again since it was on the cheaper end. On a positive note, location was great in relation to the airport and downtown. Beds/​pillows were heavenly.
I think maybe we went at the wrong time but for some reason there were a ton of younger kids, maybe in HS, that were dressed up in slutty prom dresses or something, just standing around EVERYWHERE. For me personally, younger kids are pretty annoying, so when you have to hear walk through them and listen to them talk about nothing important, it’s even worse. Not to mention when late at night these said annoying kids are in the hallways/​lobby arguing with their boyfriends, drunk, crying, and just being overly obnoxious. I shouldn’t judge the hotel on their guests, but this will remind me if you pay for a somewhat cheaper room you’ll get cheaper-​paying guests.
Staff on the otherhand were very nice. Told someone about the drunk, crying couple in the hallway and they sent someone up right away and when we returned they were gone. Also got a wakeup call on time, and when we needed any items for the room we got a knock on our door within 5 minutes.
Oh ya, the worst thing about this place was their parking cards AND the parking lot. We rented a car and paid for parking at the hotel. First time I exited the garage the card didn’t work. Went to the front desk for a new one. Second card didn’t work. Went back to the front desk later and got 2 new cards. The next day as expected the first card didn’t work, but luckily the second one did. This was REALLY frustrating bc the first 2x I had to wait for someone to come down and open the gate. And NO, the parking card was nowhere near other CCs or a cell phone, etc etc etc!
FYI: No airport shuttle. Taxis run about $ 15.

This is the hotel for my airline’s San Diego overnights. We used to spread it around with 3 other hotels, but this one beat out the competitions and we put our crews here exclusively. It’s a suite so it’s very roomy. The french doors that separate the bedroom from the living room is a nice touch. If you’re a Starwood P. Guest member then you can go down to the bar between 5−6pm and get free beer (Tacate), wines (BV Merlot & Chard), with appitizers (salsa & chips). I asked the bartender for the local amber with a float of Guiness, like a black&tan without the Bass, and he did so.
The lobby is on the 12^th floor and the hotel rooms are 12^th floor and above so you’ll always have an elevated view of either North (airport and Balboa Park) or South (downtown). The people at the front desk are always helpful and cordial. It’s within walking distance to Horton Plaza and Gaslamp Distr.
The rooms all have microwaves, fridge, Starbucks coffee, and a separate shower from bath. The WiFi is really slow and the signal is weak. But they do have computers set up in the lobby for all to use as well. I really enjoy staying here.

Awesome hotel as its within walking distance gas lamp district (10 minutes away). My suite was in the corner of the 20^th floor. When opening the shades and blinds I was able to view airplanes flying over during their landing path to the airport. The room had a shower and bath tub. In room WIFI was around $ 12 a day. AC worked great. Customer service was spectacular during check-​in and check-​out. Best of all I enjoyed the free breakfast buffet which was included in my rate. Free street parking is available in the evenings or weekends. Easily a 5 star hotel and experience.

I purchased a Groupon deal and decided to stay here for one night after attending a Chargers game. The deal came with complimentary valet and complimentary breakfast. Not too shabby! I like!
Front Desk — It was my boyfriend’s birthday weekend and everything went smoothly. Using the Groupon was a breeze; they didn’t give us a hard time. The person working the front desk was very sweet and personable. She checked us in quickly, gave us our keycards, complimentary buffet vouchers and we were on our way!
The Suite — We got a corner suite on the 25^th floor (27 total) with a perfect view of the city. The suite was somewhat small but enough for two people. It has a separate living space and double doors (love) to the bedroom. They also provide you with complimentary Starbucks coffee and TAZO tea that you can brew on your own. The only thing I did not like was the restroom. The shower sucked and the sliding doors made it hard to open.
Valet — Like all the staff members, they were just as kind.
Location — They’re located within walkable distance to Gaslamp. I walked back in heels from Searsucker with no problem.
Overall, I really liked my stay at the Sheraton Suites at Symphony Hall. I wouldn’t mind staying here again!

Escaped to this hotel on my 25^th Birthday. Short notice, and was on a budget with cash for that evening — decided that I was gonna spoil myself this one last time.
The suite I had was amazing. Amazing view, clean and spacious room. I admit, I jumped on my bed once I saw it. Fluff! A bathtub and shower unit = I’m so spoiled they gave me two. Haha this ended up working out great! (end of the night from all the dancing and walking made our feets hurt. soaked them in the tub at 4 in the morning, never felt so nice)
The price was around $ 190 total. Spent one night and felt like a queen! Had a huge bed, a lounge area, and a desk.
Was able to get a nice swim and jacuzzi time located inside the hotel. (Plus they have a gym)
Front Desk agents were welcoming and answered questions I had concerning the area and parking. Transaction went smoothly and check out was quick.
Beautiful hotel!

Very confusing and annoying parking structure. We decided to stay here at the Sheraton via Groupon coupon. It’s located near enough Gaslamp that you could walk there, but far enough that you don’t hear all that mess that comes with Gaslamp.
Parking was included with the Groupon coupon, but we didn’t know if it included valet parking, so we decided to use their parking structure instead. It seems that the hotel is located on top of the Symphony Towers, which made parking even more confusing. We drove up this winding parking structure (it made me dizzy) and we saw no signs of where hotel parking was located. We were about to exit when a parking staff asked if we were staying at the hotel. We said yes, and he told us to go up to the 11^th floor and park there. The parking structure was poorly constructed. It’s confusing and the signs are not very clear. Also, turns are too sharp that we weren’t able to turn in 1 complete turn.
Anyway, the lobby of the hotel is on the 12^th floor. We were greeted immediately and helped immediately by their staff. She checked us in without any complications. My husband upgraded our room to a deluxe, so we were now on the top floors overlooking the Coronado bridge :) The lobby was very clean and organized and smelled so fresh and so clean clean! The lady asked if we had parked in the parking structure and we said yes. She told us to use the valet next time because they have a separate agreement with the parking structure and we shouldn’t park there. She gave us a blue card to swipe to use once we try to exit and the parking would be paid for. NOTE: The blue card is only meant to be used once. If you park at the parking structure again, it will not be accepted and you will have to pay $ 10 (at least on the weekend!).
The room was very spacious. When we entered, there was a living room with a cool blue velvet couch (haha!). The living room had an LG flat screen TV with included amenities like a microwave and a coffee maker. They even offered complimentary Starbucks coffee, so that was awesome. I usually see generic coffee brands. The bedroom had a king size bed with a non-​flat screen TV. When we turned it on, it was kind of fuzzy, but I was still able to watch shows on it. The bathroom was well kept and it looked clean.
Make sure to call the valet parking ahead of time, so they can bring your car in front of the hotel before you arrive. It makes it more convenient for everyone :)
This was a very pleasant stay at this hotel. You can check out from your room. If you want a copy of your receipt, just go to the front desk and they’ll print one out for you. Also, check out is at 12pm and they also offer late check out :)

We booked this with our SPG reward points, and this seemed like the ideal hotel for a family with a baby because the room and living room is separated by double doors (as seen in pictures). Well, when we got to our room we discovered that our double doors were missing. We called the front desk and asked about it, and they apologized saying that some rooms don’t come with the doors. They were all booked out that night so there wasn’t anything they could do about changing our room. However, they did give us two complimentary free passes to their Renditions breakfast buffet — worth $ 17/​pp. I do appreciate their effort in trying to compensate a little.
The double doors aren’t the reason for the two stars. It was a minor setback, but luckily our daughter was still able to sleep really well in the crib that the hotel provided when we stuck her in a dark corner in the living room. The reason for the two stars is that our room (#1519) was near the elevators, and the walls are SO THIN that we heard the elevators go up and down and up and down alllll night long. I brought earplugs so that drowned out some of the noise, but it didn’t make the trembling of the walls and floors go away!!! What a disaster! I can’t believe this hotel was not built with better mechanisms in place to prevent such a thing. I have NEVER stayed at a hotel with so much elevator noise, even in rooms where I was closer to the elevators. It was insane.
Also, the breakfast buffet is not worth $ 17 — thank god we didn’t pay for it! The selection is very limited. This is what they have: cereals, milk, a few danishes and bagels, cottage cheese, cut up melons and strawberries, potatoes, scrambled eggs, bacon, and an omelet station. They didn’t even have pancakes or waffles! If you want a good breakfast I recommend leaving the hotel since it’s in Downtown SD anyway, and go find a cheaper, yummier place offsite.
The parking lot is also horrendous here. You have to drive up 11 floors of windy, cramped, road to get to your destination. It is the weirdest parking structure ever and it costs $ 26.
Would we stay here again even with our SPG rewards? Probably not.

Was here for a week during the week for a conference and it was a good place for such an event. First off, the hotel starts on the 12^th floor of this office type building. The elevators are close to the meeting rooms so it is easy to get up to your room during breaks and meals if needed.
There were a few meals and a happy hour that was catered by the hotel and it was decent. The staff and bartenders were nice and friendly. The rooms were spacious as they were suites. There was a mini kitchen with a microwave and you had to request a fridge, which they ran out of. I was able to get one, but others were not so fortunate.
The gym and pool facilities were small and not worth using. The décor also could use an update and this along with the fridge situation is the reason for the minus stars.

Stayed here this past weekend for porky’s bday. Only booked this place because it was the best deal (SPG rate) with 3 beds available.
The lobby looks renovated but the rooms are a little outdated. Smaller than I expected/​saw from the pictures. Bed was comfy but my friends who slept on the pull out said the padding was so thin you can even feel the springs below. Wish the full length mirror and closet were separate from the bathroom area to make it easier/​more space for everyone to get ready
All 3 cars found close free parking on the street so avoided the garage and valet cost. We only parked once though and left our cars overnight. Took a taxi to our destination at night which the valet called down a big van to fit us all in. the nightclubs/​restaurants ARE walking distance (about 10~15 minutes) but I’d probably only do this during the day time in flats/​sandals. taxi was cheap though ($ 3 pp) so wouldn’t mind staying here again for a night out in SD.
Swam at the pool for a little and that was smaller than I expected. And the water made us STANK. Not the normal over chlorinated smell. more like mildew or chloramine .
Customer service was great. Everyone I talked to was really friendly and helpful. Even though I couldn’t check in early, they let me keep my cake in the fridge and cooler of alkie. The service bumped this review from a 3 to a 4.

Normally I don’t write reviews on hotels but I need to applaud Sheraton’s service during the power outage last week.
I’ve been staying at this hotel for work as it’s right across the street from the client site. The staff here has always been so helpful and courteous. The rooms are large and clean. It has all the amenities you could ask for.
But what makes this hotel stand out from others is how organized and attentive they were to guests during the power outage. No matter where I was — service elevator, lost in hallways looking for the service elevators, walking around looking for food or a flashlight, there was always someone asking if I needed help. I did not expect this at all. They even made me a PB&J sandwich since I was hungry and they couldn’t cook up anything.
Simply put — exceptional!
I totally recommend this hotel to anyone visiting San Diego. Thanks Sheraton Suites San Diego!

Okay, It’s a toss up between an «E» ticket ride at Disneyland or the Winchester Mystery House. That was my initial thought of this hotel when I arrived on March 8, 2010.
Let’s start at the beginning.
About a month ago, I knew I would be attending class inside this hotel so I booked it and began my Unilocal research of it.
I knew from the reviews they offered either valet or self parking and knew the hotels lobby was located on the 12^th floor. I also knew all the rooms in the hotel were identical suites. But none of these reviews explained how puzzled I would be trying to find either the valet or self parking or the correct elevator leading to the lobby. This hotel is a logistic nightmare.
I arrived by car and GPS at the hotel Tuesday night. On the A Street side, I never saw valet parking, but I did see some cabs and folks standing in front of the hotel. Thinking I missed the valet, I circle the block. Three right turns as another Unilocal-​er said. Okay, I’m back on A St. Again, WTF? Where’s valet? Back around the block again. Same thing on the next go-​around. On the next pass and on 7^th Ave., I see a sign that says hotel «self» parking. I’ll do this instead of valet becasue I’m confused and pissed now.
I take my car into this narrow butt entrance that leads to this constant left spiral turn until I reach the 7^th floor. I exit to start my right handed maneuvers, avoiding others cars along the way. But I keep heading up the ramp until I reach the 11^th floor which is designated as parking for hotel guest.
I park my car and unload my bags. I head to one of two elevators I see, enter and push the button for the 12^th floor. As the door’s open to the lobby, I’m seen and heard by the lobby staff saying «what a goofy ass hotel.» I’m greeted by a young lady working at the lobby with «well, welcome to you too sir.» I check in and am told to use another set of elevators that take me to my room which is located on the 25^th floor.
Okay, so picture if you will. Two sets of elevators, in two different areas of the hotel. One leads from the 12^th floor to the 1^st floor (street) and the other set goes from the 12^th floor up to the 27^th floor of the hotel. I won’t mention the other two sets at the other end of the hotel that led down to the street, but maybe now you understand my Disneyland or Winchester mentality.
Moving on. My room was average at best. It’s an older hotel with 80’s amenities, except for a 32″ LCD TV in the sitting area. I found that the room was somewhat dirty, like grease or dirt stains on the light switch plates, but the room served it’s purpose for the three nights I stayed.
On the morning of the 9^th, I had breakfast at the hotels dinning room. I ordered the Eggs Benedict and a Cappuccino. The Eggs were average, the Cappuccino cold and tasteless.
Later that same day, I went back and reviewed some of the other Unilocal reviews to see if anyone else shared my opinion of this hotel. When I reached a review written by Brook R, I knew I found my equal and a new friend. Her review covers all the fine points I missed and is «right on target» as far as my feelings go of this hotel.
Will I stay here again? As another Unilocal-​er said «only if I’m not paying for it.»
My reasons for 3 stars instead of 2. The bartender was a wealth of knowledge and a great help in recommending places to eat and pubs to visit. Happy hour at the hotel offers ALL draft beers for $ 3 bucks.