Sherwin-Williams Paint Store

Went in on the weekend for a last gallon of stain so we could finish our new fence! Brandon (I think that’s his name) was super unprofessional. Didn’t have a clue what kind of stain we were talking about, so luckily we had a can in our trunk and brought it in. He mixed us an interior stain when we needed exterior, so we had to wait again for him to mix the right one. Then, halfway through ringing us up, he takes a 5 minute call and doesn’t hit the last button so we could get our receipt and get out of there! He literally made us wait 5 minutes to finish his phone call before giving us our receipt. This was probably the worst customer service I’ve experienced in my life.
Side note, the week before we bought our stain from the La Mesa Sherwin-​Williams and the service there was excellent. Even though the Convoy store is closer to me, I’ll be taking the long route to get better service at the La Mesa store.

They had a back in 10 minutes sign up for the 30 minutes that we were sitting there waiting. Unprofessional.

I came into this store just because I happen to be in the area and I wanted some paint before they closed for the day. I met Aaron and he completely hooked it up with great service and a killer discount. I wanted the armorseal tread plex for my garage floor but was shocked at the sticker price! Aaron told me to hold on and see what he could do for me and BAM hooked me up FAT! I wasn’t going to buy the paint I was shopping for but I couldn’t turn down the price that Aaron hooked up. I will be going back to this location in the future! Aaron is the MAN!!!

Store Manager Zack called to personally apologize which I appreciated. He still doesn’t know what was up with Super Bowl Sunday. He offered to provide whatever paint I need for my next project. Since I have not yet blocked time to do the painting and ergo not gone to Home Depot, I will take him up on his offer. I appreciated that he reached out and the effort to make things right.

I end up in this paint store probably every two weeks for different projects at work. Zach and his team are always extremely helpful, nice, and efficient. Even when it’s busy they get me in and out quickly. It seems like Zach knows everything there is to know about painting too so he has given me good advice many times. Couldn’t recommend this store more!

Ralf and Josh are very knowleadgeable and helpful. We came here on a Saturday at 5:30 and they even stayed past closing time to make sure we left the store satisfied and happy!
We asked them to help us match red and whites. Its my first time buying paint and I did not know how many white and reds there could be!
We WILL come back soon when we start our new project.

Zach and Ralf are both super-​helpful, with amazing knowledge of the paints and colors, as well as capabilities of what their mixing technology can do.

Great service! Excellent customer service. Offered us 35% off discount. Would highly recommend.

We bought a newer townhouse that had been completely repainted. We asked the sellers to leave us whatever leftover paint they had left for touch-​ups. The can had a SW label on it that said «Match» which means it was a custom color matched to something in the house. Anyway, the paint left to us was a semi-​gloss for the baths & kitchen but not the rest of the walls so we had ‘glossy’ touch ups everywhere. We brought the can in with the original order # label from the paint contractor on it and said we needed a lower sheen for the interior walls match. Rafael (Ralf on his SW work shirt name tag) called the store where it was originally ordered and had the original order info faxed over. Great service and friendly attitude from him and the prices were very good, no complaints on that. It was the eggshell finish we needed for the interior walls in the living areas. Very happy with SW !!

Just had our unsightly 90 ft. back fence replaced with a new vinyl fence. The side fences, however, are comprised of unpainted/​unstained cedar. In fact, one side contained both old and new wood paling and the old wood was already a dis-​colored, faded grey color. So my task this past weekend was to paint both side fences to match the tan color of our new vinyl fence.
In the past, I’ve always used Behr brand paint from Home Depot. Mainly because Home Depot is just so convenient. This time I decided to venture out because I knew the parking lot at the Balboa Home Depot was going to be a zoo — there’s construction happening next door at the old Ralphs supermarket, and this Home Depot is always crazy busy on the weekends with DIY’ers.
I had a choice of 3 brands — Sherwin-​Williams, Dunn-​Edwards and Frazee, all of them with stores in the Kearney Mesa area. I chose the Sherwin-​Williams brand because of:
1. A particular review on the web:
2. Our paint contractor used Sherwin-​Williams paint for both the interior and exterior as part of our home remodel. It turned out great by the way.
3. Ease of the commute. Of the 3, this shop is the easiest to get to off of the freeway 52.
Jamarr, the asst. manager, was friendly and very helpful. He advised me on the type of paint to use for the wood fence, and based on my sq. footage, he knew how many gallons I needed. He also created a custom paint color for me using a piece of the vinyl fence that I had brought along.
Sherwin-​Williams paint is awesome. I purchased a water-​based, satin gloss paint which required no separate primer. It is definitely thicker than Behr which actually makes it less time-​consuming to apply. I didn’t have to apply a complete 2^nd coat (which is very common with Behr), a single coat was sufficient; even to cover up the wood dis-​coloration. But most importantly, there was less dripping. This means less spillage and splattering. In fact, I didn’t even have to use a drop cloth. Lastly, the paint match with the vinyl fence was spot on.
There is a good reason the professionals use this product. Sorry Home Depot, from now on this is where I’m going for all of my house-​painting needs.

Fast, friendly, helpful service. Brian always makes sure our order is ready to go and correct upon delivery. My business uses this location exclusively and recently when I was completing a home project I visited the store and without telling them who I was — was treated with outstanding customer service and assistance.
Paint isn’t «inexpensive» but this place blows Lowes and Home Depot away. I’ll be coming back the next time I need to tackle a paint job.