Sierra Springs Water Company

I give one star because the water is some of the best water I’ve ever tasted.
Another star because my first water guy, Andre, was the best.
I recently moved to La Mesa and had to get a new water guy who delivered to my area. He was rude, didn’t deliver on the day specified, and essentially blamed me because I didn’t call him that day. We had established a day and I explained that my empty water bottles would be outside. He never showed up and didn’t care about having a new customer. I’m sad to have to switch to Arrowhead because their water doesn’t taste good but it’s my only option.

Surprised to see all of the negative reviews. We have always received great service, delivery is on time and if we need an extra pick up or drop off they are very accommodating. Water tastes great.

This is the worst water company in Midland. We have been out of water for a week and have called everyday and still have not received our shipment. The customer service is flat out TERRIBLE!!!

I’ve been a big fan of this water for 5 years now. The service is always excellent. I’ve had this service in Chula Vista and then requested the service again in San Marcos.
The quality of the water is what got me, and the service was also a bonus. Kudo’s to my delivery man Scott Johnson for being awesome!

Today a Sierra Springs representative rang my doorbell to try to sell his company’s services. When I pointed out the «No Soliciting» sign above the doorbell, he gave me a lot of backtalk, saying that he was not selling cookies. Obviously he is unfamiliar with the definition of the word «solicit». (This was the second time that someone from Sierra Springs rang the doorbell unsolicited. I pointed out the sign to the first man as well.) I called the company to complain. I explained my grievance to the first person who I reached on the phone. She transferred me to another person. I explained my grievance to the second person. He said to wait while he checked on who this should be reported to. After 2 – 3 minutes on hold, he came back with a toll-​free number for me to call with a complaint. When I called that number, I was told that it was the number on the side of the trucks to report bad driving. When I explained the situation and that I was believed that I was purposely misdirected, the representative said that perhaps the person who gave me this number didn’t understand the nature of the complaint. I stated that I had explained the situation fully to that person and that I didn’t believe this to be the case. At that point I decided to stop wasting my time with them and to take this to the Better Business Bureau, which I did.

Sierra Springs had a guy go door to door and at first, I thought it was a scam. But then I tasted the water. My delivery guy is prompt and has even come back the day after I’ve forgotten to leave out my bottles. I love this service!

Was thinking about it but the jerk that was going door to door refused to leave a broucher. Ultimately it was buy today or forget about it. Really!?! I am assuming he use to sell cars. I find it hard to believe that if I called at a later date I would be refused service but this was a great indicator of what type of company this is.
Also, the review by rugg. j is complete crap. If you for one minute think that is a legit post you are crazy. I have worked for an Internet marketing company for awhile now and have seen «reviews» that were far more believable than this.

If you are going to go for bottled water delivery go for George the water guy. He’s an independent contractor with Sierra Springs and has been delivering my water for the past year. He is super awesome. He’s gone out of his way more than once for us to make sure we had water when we were short or out of town during his scheduled stop to our apartment building. He’s great and takes great care of his customers. If you go Sierra Springs get on George’s route (I don’t know his last name but he’s tall with short reddish/​orange hair:)

They are owned by sparkletes and the basic customer service is horrid. I registered online and asked for the 6pm or later deliver for the cooler. At 1pm Friday the driver is calling to ask why I was not answering the door. I explained what I requested and he stated «well we don’t do that and I don’t know why it’s offered». He then stated the delivery would come between 7am and 7:30am on Monday and took directions with the phone numbers to be sure. It is now 11am Monday and no one has show up or called. I called customer service to get hung up on twice before even opening my mouth to speak. Finally I got them to cancel the delivery all together.

As long as you don’t cancel your service everything is fine. The moment you decide to discontinue they become completely unprofessional and rude. We also experienced the dumping of water that didn’t get used. They are extremely misleading when getting you to sign up for a trial run. «Don’t have to pay for what you don’t use» Ha! After a month of not picking the water up, we were in shock when he finally returned to get the water and see him just dump them out in our front yard. Completely rude and ugly and I will never use their services again! I didn’t like how that big olé truck is left running any way and now he proved that he doesn’t care much for the environment. Go to the water lady and cut the price in half!

I will continue to spread the word about how unhappy I am with the service from your company. I can’t believe I phoned to discontinue service from your company and had water bottles in reserve that were supposed to be picked up next month. Your driver came in picked up the dispenser and poured out the water in our driveway. I will tell everyone I know how disappointed I am with the professionalism of your organization. Furthermore, I will not be paying for your final bill, as the water you poured out was your final payment.

Sometimes, I can’t believe my organs actually function without the assistance of an outside, robotic machine. I literally drink about 4 or 5 glasses of water… PER WEEK! Unless it’s the water in my coffee or beer, chances are, I’m not drinking any. And if I’m not mistaken, I think the average adult should be drinking around 8 – 10 glasses of water per day. Which means, I’m waaaaaaayyyy off, and probably, about to die right this second.
With that being said, these guys at Sierra Springs are awesome. Once every two weeks, this cool guy (can’t remember what his name is), rolls up to my front door with a whole bunch of fresh, delicious tasting water. Since it’s like pulling teeth for me to buy gallons of water at the store myself, Sierra Springs makes sure I have to tools to avoid dehydration… even though I still barely drink the stuff.
They bring you 6 individual, reusable cases of water. They’re big enough to ensure you’re meeting your daily requirement of H2O, but small enough to where you can bring it with you to the gym, your workplace, school, etc… Each water delivery is $ 6 (which is probably a little more pricey than buying an average 2 gallon jug from Vons), but keep in mind… it’s literally being delivered straight to your front door, and you’re protecting the environment in a small, but meaningful way by not using harmful plastics.
They came to me on a promotional run through the neighborhood about 4 months ago and I’ve been hooked since. Kinda reminds me of the days when the milk man used to drop off bottles at the front door. Not that I remember those days firsthand or anything… as I think they stopped making deliveries like those in 1930 or some shits, but still, I’m willing to bet this is what it was like.
Hit ‘em up! You’ll be stoked.