Sorrento Valley Self Storage

Sorrento Valley Self Storage is really professionally run. I have rented a unit here twice and both times everything went really smoothly. The truck+helper promo for moving-​in is great value. The helper really knew what he was doing and had the equipment to get my medium-​sized move done efficiently.
All of the staff that I interacted with was helpful and friendly.
On move-​in day, I thought I may need a larger unit than I originally booked. I asked to get a larger unit to be safe, but they said they would look at my stuff and figure out the smallest fit to save me the money. I was willing to pay more for the larger room just to avoid realizing (too late) that not everything was going to fit. However the helper did a great job realizing just what I needed to save me some money.
I would highly recommend this storage unit to anyone.

Ciara is fantastic. Her level of customer service is 10 stars. I called needing space the same day and she talked me through what I’d need and outlined the policy clearly. When I arrived in the truck just a short while later she greeted me by name and had everything ready to go. The 10×10 was interior but easy to access and clean. She really helped me out of a tough spot! Thanks!

I went to this place because of the great reviews, but have had a horrible experience. I gave 30 days notice and was still charged the monthly fee even after I had already given notice! Instead of being offered a refund right away, I was told that even though I had given notice, I had not filled out the check-​out forms. This is an example of really poor customer service and I will be speaking to the supervisor to get my refund.

The manager, Jose, was extremely helpful and professional. A mistake was made in my previous reservation and he quickly offered to offer me a discount on my next reservation. The whole place is very clean, with the units themselves being easily accessible. I would highly recommend this place for any students who need to store their things over the summer, they have student discounts! I cannot stress how helpful and kind Jose is. Made this whole process way easier compared to what my friends had to go through at other storage locations.

Total scam artists. I signed up for storage with these guys a while back and then later found out (was never initially told) about an extra $ 10 fee per month for ‘insurance’ that I am forced to have. Then I am forced to use a disc lock which they happen to sell at an inflated price. Then I gave full 30 days notice to vacate which they claimed they never received. As a result they forced me to pay for another full month even though I am moving my stuff out in a week! They did not make enough money from me after months and months of rental fees, so they have to also rip me off at the end of our contract. Avoid these thieves at all costs!

My first experience with using a storage space has been such a pleasant experience with Sorrento Valley Storage. Not only was Jose helpful and friendly but he even stayed after hours so that I could complete my move. I recommend this self storage location to anyone.

My fiancé & I came here to store some things for my father. The employee (Jose) at the front desk was very helpful. He showed us different units to assure what size we might need. The property is very clean, tidy & well lit which makes us even more comfortable with storing our belongings. The entire process was easy & pleasant. Jose is very friendly & professional. We are very pleased with the service we received & would recommend THIS location to all of our family & friends.

This place is great. Friendly service and nice clean facilities. I stored some things there for about two years and never had any problems. Highly recommend!

I swore I’d never put things in storage… until I had to have flooring replaced in several rooms in my townhouse and figured it would be a temporary holding place for my extra stuff so the flooring company could get in easily and do their work (my townhouse doesn’t offer much storage space and I have a lot of clutter).
My neighbor warned me that I would end up keeping my stuff there and I swore again that I wouldn’t. Well, the flooring folks messed up (guess I should do a review on them, too) because they ripped up my floors and THEN realized they ordered the wrong ceramic tile and the correct tile was on back order. So indeed, my stuff was in storage way longer than planned… and even after my floors were completed, I’m still using the storage, as it’s just a pain right now to deal with going through everything (it’s almost like moving!)
Sorrento Valley Self Storage POSITIVE ATTRIBUTES: good location, ease of access to unit, friendly staff, clean storage units, good email communication about holiday closings and other events without emailing too much.
Sorrento Valley Self Storage NEGATIVE ATTRIBUTES: I work longer hours so I wish they were open later on weekday evenings (they currently close at 6:30pm).
Customer service issue and compensation: When I signed up I paid a deposit in advance to secure a smaller unit since they seemed harder to come by and I hadn’t gotten a firm date on when the flooring would be installed. When I got the flooring plans I came in to set up the unit and the rep told me they were out of smaller units. I questioned why I paid a deposit if it didn’t truly hold a unit for me. He saw that I had paid the deposit to secure the smaller unit and he admitted that someone messed up so he gave me a discount on the next size up. So I wasn’t happy at first, but I was stuck at that point since the flooring was soon to begin — at least they worked with me on the issue.
Their storage rates have gone up twice in the couple of years I have been there, so it’s time to get my stuff out of there… especially since I «swore», I wouldn’t need it or use it for long! :)

Excellent service and friendly people. Had my unit for over a year with zero problems

When looking to rent a unit, the worker at the desk had me sign the contract and then started listing all the extra fees on top of the rent. I decided not to rent, and the worker refused to void or return the signed contract! With that kind of attitude, I’m glad I didn’t sign up with them.
Unilocal asks if this place accepts credit cards. It does, but there is a $ 3/​month «service fee».

I’ve used Sorrento Valley Self Storage and their sister facility, Golden Triangle Self Storage on separate occasions. I’ve received nothing but the finest service and courtesy. The premises are clean and easily accessible. First class organization and extremely well-​managed. They put a high emphasis on customer satisfaction.
The only downside is that their hours of access are somewhat limited, otherwise I have nothing but praise for this company.

Being in transition between homes, we opted to store our furniture in a storage unit while we were looking for a new home to purchase. We used Sorrento Valley Self Storage for 3 months and had a great experience with them.
We walked in about a week before we needed the unit to reserve it and the free move-​in truck and we’re so glad that we did. When we showed up the following week for the move-​in truck, we were told that the rates had gone up but they would still honor the quoted rate for up to one year. They also had a new computer system so were having problems entering in our discounted rate. To work around this problem, we elected to just select merchandise that would cover the overcharge. We only had the move-​in truck reserved for 2 hours (1 hour to load, 1 hour to unload), but because the reservation after us canceled, we were able to use the truck for maybe an hour longer. The driver was really nice and we were able to use their dollies and cables.
The storage unit itself was clean and easy to get in out and out of. Our unit’s light didn’t work and they offered another one, but we decided to just deal with it as it had a better location. Accessing the unit wasn’t ever a problem for us and we really liked that the facility was secure (with cameras and separate access codes per unit).
Moving out was also a breeze. We had a few people helping us (driving different trucks) and made a few trips. The manager recognized us as we were doing so and would open the gate for us so that helped when we all didn’t arrive at the unit at the same time in all of our vehicles.
Overall, a really great experience at Sorrento Valley Self Storage because of the great rates, free move-​in truck, secure facility, and friendly and accommodating staff. I highly recommend them for your storage needs and they typically have a great Unilocal deal or coupon on their website; we used the 50% off for the first two months coupon on their website.