Sprint

THIS STORE IS CLOSED PERMANENTLY (in spite of what the Sprint Website says). Hey Unilocal— update this if you can please

it’s been a rocky 2 years with sprint itself.
when we first dated and i got set up at this location, it was cool. the sprint guy dissed the other customer who bought 3 phones for his kids probably because he thought i was cuter.
come a few months in and their promises of 4G and forking out over $ 300 for a phone that would never see the light of 4G was a complete sham but i was locked into the pre-​nup + a bogus $ 10 mandatory fee later that was for 4G then ahem, sorry we meant for all «smartphone users.»
after 2 years, i’m pulling out the divorce papers. whether the employees knowingly sold 4G phones and sweet talked that it would be um, a month then 2 months then never-​ever for 4G or not — the whole rigamarole was a sham. i left verizon for an empty promise and should have known that you get what you pay for.
the employees at this location admitted the wrong doing about the 4G and the $ 10 extra a month fee when i came in today and busted their chops. they admitted that they knew that it was wrong and apologized but couldn’t give any credit back for lying.
i’m surprised there are no class action lawsuits. if there is, call me!

I only gave 4 stars instead of 5 because of sprints policies, which made this way harder than it needed to be. I do not blame the employees for bad company policies. The employees at this store spent extra time to help me to work around a problem with sprint’s policies and came up with a reasonably priced solution for my wireless internet requirements.

Bunch of rude and rotten staff who could care less about showing at least proper manners in handling their customers!
These people will piss you off! I called them and inquired about returns and they kept spinning me around and tried to avoid having me return the phone without incurring any fees. First there was the restocking fee then the activation fee, both of which could be fully waived if you switched back to your old phone within 3 days of your new one’s activation!
I wasn’t even done asking questions when the girl on the other end decided to say bye and hung up on me.
I would avoid going to this store and just buy a new phone from bestbuy or any other sprint phone reseller.

I had a bunch of mishaps with my phone last week and had to pop into this location twice for assistance. Each time I was helped and my problem was solved without a hitch. The two people that helped me were not super enthusiastic and there was no excited greeting as I (or anyone else) walked in the door; however, from what I observed and overheard (as my phone was being worked on), everyone’s problems were solved, as well.
The store was very clean and always had 3 or 4 customer service representatives around (even though it is so tiny), which was awesome.

Sorry to say but my experience at this store today was less than impressive. I had purchased an iphone online and wanted to upgrade it to the 4S. Was told by
to go to the store to make the exchange. The sales person, Laura, started out with a good, can-​do attitude, but after the typical cell phone carrier challenges, her can-​do attitude seemed to quickly slip into the can’t-do attitude. We were on hold with customer service several times, after their phones kept dropping the calls. I eventually left the store without any solutions only to be called by customer service asking me to return to the store to speak with the in-​store representative. I did this and was told by the not so friendly agent that she would be at least 30 minutes before she could speak with the sprint agent. Meanwhile, the store manager proceeded to help a new customer entering the store without even asking if she could assist in this situation. The sprint agent on the phone eventually gave me a reasonable solution and I left the store without even being asked by the in-​store agents if they could help or if the issue had been resolved. Needless to say, it was a total waste of my time visiting this store. In the future, I will only go online or to
for customer service issues. Total waste of time!

YUCKY! The apathy in this store is GROSS! The store wasn’t busy or crowded but they wouldn’t even get off their chairs to help me select a new phone even though I was ready to buy on the spot because my phone died. They wouldn’t even listen to me describe what I was looking for or offer suggestions on new phones. I’ve been a Sprint customer for years and they are my company’s carrier but I have to say… this location is pretty terrible. Get off your tushies people… I’m not dropping $ 500 in a store where service won’t at least smile and point me to the latest cool cell phones; they actually told me that they couldn’t help me… I hightailed it out and went to Sprint in Encinitas where they took excellent care of me.

I decided to review this Sprint store at UTC mostly cause they pissed me off. The gist of it is that I spent about about 45 minutes to be helped by some stupid employees that know nothing and all they did was direct me to another store. Why 45 minutes? Cause apparently the idiots in front of me decided to buy a whole new set of phone for all their employees. Instead of doing the intelligent thing and letting me ask me question real quick, they let me wait there. I like sprint, but hate most of their stores. Do yourself a favor and don’t waste your time going here.