Sprint Store

After numerous calls and several sprint employees telling me to just return the phone and buy a different I finally get one agent to help me figure out that I was sold a sprint pre-​paid phone. So it was sprint the whole time but contracts and prepay are 2 separate entities. To my surprise the prepaid entity has been WORLDS more helpful then the latter and my plan is unlimited talk text for $ 35. I it a perfectly good iPhone for $ 130 and activation was free.

Sad little store. I actually visited 3 phone stores in the same day while unintentionally phone shopping. The original plan was to buy a tablet or kindle and do some research at Best Buy. Instead I came home with a new phone and signed on with a new carrier, NOT Sprint. (How did this happen?!) This store was so lonely, I felt a little bad for the staff. The staff were actually very nice and somewhat helpful, but the store has a dreary feel, very different from their competitors across the way, AT&T and Verizon. I think I probably added to their dreariness by telling them I was breaking up with them. :-(It’s hard to be a facilitator of the end of a relationship gone bad. Anyway, I am betting that Sprint will disappear in a year or two. NG!

I had a wonderful experience with Marcel last week. He saw me walk in the store and before I even had time to write my name down on the waiting list, asked if he could help me. He was not even clocked in, but still sat with me for a good 45 minutes to help me upgrade my phone. He didn’t let me walk out the door without explaining the benefits I would be receiving from upgrading. He was very helpful, and I walked out of there feeling at ease and excited about my new phone.

I was there for 2 hours. The Wait was 25 mins and then I was helped by a guy who obviously did not know his material because then I was helped by the women manager who had to fix his mistake. I get mistakes happen but I left frustrated because the manager offered no apology, sympathy just straight up rude customer service.
Horrible!

Sorry that I’m not sorry…
Both Steve and Marcel here are useless. First time in, Marcel «changed» my plan so that I could save $ 20 a month… A month later, back to the same amount. So I visited again, Steve said to call customer care. Refused to even acknowledge any possible changes, and told me I had to sign a new contract.
THIS IS A CORPORATE STORE. THEY CAN DO ANYTHING A PHONE CALL CAN.
Walked out. Called CC. Instead of saving $ 20, it’s now at $ 60, no new contract. Useless piles of trash in there. Is it really so hard to help a customer who has remained loyal even after leaving the country for two years? Useless!

I went in today to get some help in replacing a phone screen that began lifting. When I bought it I was told by Sprint that it was supposedly lifetime guaranteed. I literally just now walked in and asked for help in replacing it. Brianna, the store representative greeted me with a RUDE demeanor and told me they couldn’t help me. I would either have to file a claim online or buy a new one. I told her I did not want to but a new once since the one I bought was lifetime guaranteed. She said it was too bad and that Sprint probably didn’t care when they sold it to me.
I’m literally in shock that I was treated so poorly and her attitude was that bad. I was literally in the store for about 5 minutes at max.

Have visited the store on two different occasions and seem to face the same issue. There’s always a long wait (over 20 min) and the associate is new and requires the assistance of another associate whose busy. It’s very disappointing. Terrible service

Made an appointment prior to arriving and was told when we got there that it didn’t mean anything. And my name was on the tv screen above showing that I was next! Pretty disappointing but the rep who helped us was nice so that was good

Poor customer service. Went here to upgrade my phone. Talked to employee already, who said we can take care of that. 25 minutes go by, the employee I talked to talking to other worker, one texting on cell, one working with customer. I made comment on they’re customer service, at that time they decided to help. I decided to take my business elsewhere and ended up at the Poway store. There the customer service was a great experience.

Yesterday this place discriminated against my older Filipino mother-​in-​law. My husband and I recently moved away from San DIego and wanted her to get a nicer phone so my husband and I can video chat with her. I make an appointment with her to go to this Sprint because it is close to her work and I thought they would kindly help her teach her how to use the new phone. I made the appointment online, called ahead and told them exactly what phone they needed to give her, she wants to know how to use the facebook app, and English is not her 1^st language. This Sprint employee said that they understand and were willing to help her. When the appointment starts Sprint calls me and reconfirms the phone I am purchasing for her and I said yes. I call my mom a couple minutes later and she says she has a COMPLEATLY DIFFERENT PHONE THAN THE one I STIPULATED ON THE WEBSITE AND WHEN I CONFIRMED WITH THE SPRINT EMPLOYEE! They gave her a crappier, older, cheaper phone and told her that the phone I wanted to give her was TOO COMPLICATE BECUSE SHE WAS TOO OLD. I was furious! I called the manager and she said «She is a grown woman she can make her own choices!» Then she hung up in the middle of the conversation. I called the Sprint Customer Service immediately and they tried to compromise with the store because only the manager can waive the $ 35 restock fee and all of a sudden the manager wasn’t there anymore. Not only did my mother come back to the store in less than 30min to say that you gave me the wrong phone, but they refused to help her and when they got the call from the Sprint customer service they told them that the manager wasn’t there and that she has to pay the $ 35 restock fee, and that the phone they gave her was easier.
Please do not go to this store. I am deeply saddened they took advantage of my mother-​in-​law. All my husband and I wanted to do is let her have a nice phone so she can video chat with us and her grandkids, and post pictures on Facebook. This particular location has the worst customer service and I do not want anyone to be in a position my family went through last night. :’(
UPDATE: It did not end here folks! These people overcharged my account over $ 72! BE WARNED! Thankfully Sprint customer service actually did handle this dispute.

This is the only Sprint store I will go to. They have the best repair technicians. Bobby is a genius and is very thoughtful, helpful and quick.

Thank you Pamela L. and Chris R. for all your help today. This Sprint store was helpful and friendly. I liked how the whole store worked together as a team and answered all my questions and were patient with my clueless self with technology. THANK YOU!!!

terrible! terrible! terrible! they completely take advantage of you. they do not disclose if you trade yourr phone from other provider in that it only goes to «accessories» when
and any other sprint state that the credit for your trade in should go toward a new sprint phone… they will charge you $ 35 for not even fixing your phone. i personally heard the manager state that even if you breath on the phone make sure to charge the customer $ 35 even if you dont fix their phone. they dont care if you get zero and i mean zero service its oh well you can cancel and pay $ 350 when i was a new customer! they dont care. worst customer service ever!!! new store? new scam!!! they send to deal with customer care and customer care says to go to the store. neither help!!! worst experiance ever!!!
i highly advsd to not go to this location on carmel mountian rd ins rancho bernardo unless you like being ripped off. this is the worst one!!! but sprint in my oppinion now is terrible now in general i even had to file a complaint with the bbb. jut to emphasize how poor sprint is of a company with dealing with customers!!! if i could give negitive stars i would give –100.

Of all the Sprint stores I’ve been to this one does get things done. I may even have give this 4 stars but I can’t bring myself to overlook their money grabbing corporate fees.

Go to this location for our Sprint needs. Customer service has varied from visit to visit. Pattern tends to be: buying new product — good. Need help with existing product — hit and miss. Main beef… they have very few accessories for HTC EVO unless its a 3D. My EVO 4G is only a year old. Come on… Have to go to Best Buy, online, etc for EVO 4G products. Had a ridiculous recent trip looking for a speaker dock station. Was told Sprint never had one for the 4G. Asked rep if he knew if anyone else made one. He said he didn’t know of any. Really?! Surely one is available?
After a little Google search… what do you know, Best Buy carries one. In fact, they carry four different models. Note to self, take what Sprint staff tell you with a grain of salt.
Sorry Sprint, only two stars for in-​store support at this time.

Are the reviewers below going to the same store as me? The people here are great!
Where else are you going to show up on an iPhone release day to a very informative group of people that are more than happy to help, that look sincerely sorry when the guy in front of you takes the last white 16gb.
None the less, they made sure I was next on the waiting list, called me a couple days later, set up an appt for when the store opened the next day, and got me my new phone (on my dad’s upgrade), I was walking out of there with all my questions answered, and my beautiful new iPhone.
Pamela and Heidi were especially helpful, making me feel like an actual customer, rather than a number that walked through the door (especially since i know they’re being swarmed with iPhone questions and requests)

Very disappointed in the customer service given here. I’ve been here several times while deciding on a new phone for my daughter. The staff jump on you the moment you come in, but are otherwise informative about phones and features. When I settled on a Virgin Mobile phone (carried by Sprint), the attitude came on. First it was «oh, we probably don’t have that one» and «are you sure you don’t want Sprint?» and such. I was firm and she rang me up. A week later, I returned to change it out for a better model and got the same attitude. They didn’t have that one in stock (besides not checking), and didn’t think I could do the 30-​day return anyhow (despite it saying so on the receipt). I asked her to tell me what other stores had the model I wanted and she said their system wouldn’t tell them that (which is bogus; I know they can). Finally, I left, with my daughter in tow. Her comment: «wow, she wasn’t very nice at all!». I agree. I will NOT be going back to this store again. They clearly have no idea of what good customer service is – they’re just out to sell a Sprint phone and get the commission. You’d get better service in a mall kiosk.
Side note: I found the Escondido Sprint store had the phone I wanted, and I went there to purchase it. They were lightyears better, and the customer service is excellent. I guess it just depends on the people and the location. Go to the Escondido store if you want good service.

The place can be empty or it can be full of customers. It varies.
The folks working there are helpful and pleasant. The problem with them is they work in several functions: customer service, sales and technical troubleshooting. Usually, there should be about 4 associates available, but if they’re all helping someone, expect a long wait.
Just hope someone in front of you isn’t buying a new phone. That could take over an hour just setting them up.
If you’re in a hurry, you’re screwed.
If you need a Sprint accessory for your phone, I suggest going to Radio Shack next to Ralph’s down the road. No wait, no line.

Basically I go here to pay my bill. They have a machine they can take atm, credit card, or cash. Nice touch screen display. While I’m here I play with the phones and see what new features they have.
I’m out of contract for a few months now and continue to look for a phone work getting. They had remodeled the place to make it larger. I know you usually have to wait for service because there are always 5 – 6 customers waiting. I just go play with the phone and sometimes ask employees about the phones. I think their employees know more about rate plans and not about the phone. Since I’m looking for a new phone I’ve been researching the PDA/​Smartphones and know about the functions. When I ask them they aren’t really trained to know about the details of the phone.
If you were to ask the difference between different phones, they probably tell you the basics but if your really want to purchase a phone for certain features research it yourself.