Stanley Steemer of San Diego, CA

The company cleaned 2 sofa’s, in doing so they leaked a big spot onto my Orientlal rug, the company has had my rug for 4 weeks tomorrow returning twice to me with first a big bleach spot where the spot was, then returned it a different color two weeks later, looked like it had been dyed. Had to return the rug again The Co. has refused to deal with me, return phone calls, just continuing to put me off. I still don’t have a rug! I ill never be using Stanley Steamer, SD again. Be careful.

Very happy with stanley steemer. No B.S. kind of business. I try to avoid the extras (like deodorizer, etc), the extras don’t smell good at all. I’ve found their regular steam clean w/​standard shampoo is just perfect.

Just had the ac ducts cleaned my Reuben and Ellis. They were so efficient and professional I was amazed. They cleaned air ducts, dryer vent, and ac filters. I don’t think the ducts had ever been cleaned. So thankful I called Stanley steamer. They have always cleaned my carpets and did a great job. That is why I called Stanley steamer, a great company!
Thanks Reuben and Ellis!!!

I am writing this review because I had a really great experience today with getting my carpets cleaned. I had used a discount carpet cleaner in the past and I find that you really get what you pay for. I had my carpets cleaned by Jonathan. He really took his time explaining and helping me choose the best options for my carpets he did a great job! We really need this great service and again I’m just appreciative. Thank you Jonathan you really brightened our day today!

I am so very happy to be writing this! I had enough of trying to clean my own carpets — it was becoming much too difficult and I was never happy with the result. It had been about 12 years since I had a professional cleaning and the carpet is rather old to begin with! I figured Stanley Steemer has been in business so long, they MUST know what they are doing! THEY CERTAINLY DO! I had the pleasure of meeting carpet technicians Andrew and Thomas and they were very professional and very pleasant! I felt like I was in good hands and they gave my carpets a thorough cleaning! I will be calling on Stanley Steemer again — you bet!

Just had my carpet and tile cleaned in a rental due to heavy pet odor. Jose arrived on time and did a terrific job in cleaning both, working very hard. For now the odor seems gone, but if not, it’s not for lack of effort. I got 3 quotes and Stanly Steemer was by far the best price with no attempts at upselling. I recommend them highly.

Worst ever! Techs arrived with a horrible attitude and immediately started giving me a hard time about how dirty my carpet was. Seriously? I would not have called them if it was clean. They clearly did not feel like working that day. It was embarrassing and I sent them away. Went to Target and bought a home shampooer and the floors look great.
Management is defensive and unresponsive to feedback. DON’T USE!!!

Terrible service. We had an appointment and they called to say that they would be late. Then they called and said they could be there soon. When they got to the complex they claimed that there was no where for them to park their truck so they wouldn’t clean the carpets. We told them that they’ve cleaned carpets their before and it was never a problem and the gentleman claimed that they have no records. We called the service center and said there are options for them to park so they offered to come back. When we asked for an appointment first thing in the morning, they said they were booked and wanted us to reserve a spot for them, Bottom line, they were not helpful, accommodating and friendly. There are plenty of other options out there.

Just had my couch loveseat chair and ottoman cleaned. They look and smell great. Gabriel and Michael arrived promptly and got down to work finishing in less than an hour. What a couple of real nice men they were too. There weren’t hidden charges or upsells I couldn’t be more pleased. Thanks for everything.

I had great service. They are so good at scheduling and calling you and arriving when they tell you they will arrive. My carpets look great. I was ready to trash my old carpets but SS just saved me a lot of money!!!

Great service from Sergio & Cory today. Wonderful young men and the cleaning was exceptional! Punctual and professional.
I especially liked being able to schedule an appointment online and they called to confirm 2 days prior and also the morning of my appointment with an arrival time.
I will gladly call them next year too.
Thanks very much!

I’ve called Stanley Steemer many times over the years. They always are reliable, do an amazing job and work very hard. Because there are two technicians and they know their stuff, they are a great team. Some of the other companies I’ve used before were not reliable, had employees that weren’t focused (probably substance abuse).

My wife scheduled a hardwood floor cleaning with Stanley Steamer. They arrived while she was out and of course the cost changed dramatically after they looked at the job. I’m thinking «here we go, bait and switch». She gets home and I let her deal with it because I’m very skeptical at this point. They do the sales pitch and she bites. In the interim, I’ve gone online and checking Unilocal during this evaluation and sales pitch process. Unilocal is all over the board — 1 star, 5 stars poor service, fantastic service. I read through alot of reviews and was wary.
We pulled the trigger and bought the service. We are total dog (Labrador) people and our hardwood floors are thrashed. Our dogs are inside outside pets, pool, fur, dirt etc.
Jose and Sergio went to work. Over four hours, they moved furniture, stripped and cleaned and applied sealer. The job came out awesome. I was skeptical but am now a believer. I’m sure each truck and provider will have his /​her own ethical and customer service attitude. Our truck and providers were awesome.
They were courteous and professional the entire time and the floors look awesome…
The four stars instead of five is because of the price change.

I had an appointment for Stanley Steemer to deep clean and give a maintenance coat to my wood floor.
They arrived on time and were polite but they immediately told me that my floors had a wax build up and it would cost extra.
My initial quote was for $ 240 but I had a $ 35 coupon, so $ 205.
After calling their office because their website wasn’t accepting my appt. I was told it might be $ 295 because the dining area which is part of the kitchen is separate.
So OK. $ 295 I thought.
Well I have never used any kind of wax but just stiffer wet wipes for wood, but he said it had some kind of build up!!!
The price went up from $ 205, to $ 295 and now he was quoting me $ 640.
BEWARE!!!
After calling his office they said he could give me some kind of discount, he came down to $ 600.
I sent them away, it was a typical bait & switch!!!
When I spoke to their operations manager he didn’t care at all. Apart from saying he apologized he could do anything more .
This company doesn’t deserve my loyalty or my business. It’s a shame because they lost a customer, I used them for all my carpet cleaning for 20 years but no more!!!

I use to think of Stanley Steemer as the best quality carpet cleaning service. It’s lost all of its good employees, and the remaining people there are overworked and stressed out. I feel like the employees don’t have the same vibes or energy as a few years back. One of their best employees was Billy, which I would request all the time for his perfection in detailing, and he is no longer with the company.

First of all I have used Stanley steamer in the past and customer service has gone way down hill!!!
They were late and initially the customer service personnel offered nothing but an apology stating they had to follow the law and give the crew a lunch break. So why schedule carpet cleanings when you know your crew will be on lunch break then???
I am all for people getting breaks and lunch but perhaps management should build that into the schedule so that the customer doesn’t even know it and the services are not delayed!!!
I scheduled a window between 11 – 1 and they showed up at 1:05. I had to call dispatch 3 times between 1230 and 1 to find out where and when the crew would be here and I kept being told they were on their way.
Lastly when they were late I asked to speak to management they still wanted to offer me only an apology.
Time is money. You wasted two hours of my time and your crew is late and as management you don’t offer a discount right off the bat is just poor customer service. The manager the asks me what he could do to make it better? I asked what is his policy when a crew is late and he says to apologize and then asks what he can do again… That’s your job buddy your the manager make a management decision don’t ask the customer to make it for you. Customer service is paramount and if you don’t recognize that then you maybe should consider a different career path.
In the end after a heated discussion and all is said and done the manager knocked off $ 25 and I lost another hour out of my day while I waited for the crew to clean my carpets.

The guys just left my house after doing 3 rooms for us. I was so impressed with their professionalism, work ethic, outgoing personalities and cleanliness that I had to write a review. Dryta and Chris are the best in the biz. We have never used Stanley Steemer before but will always from now on. I even called their supervisor to let him know how great of job they did. Thanks for a job well done, SS!

Stanley Steemer Hardwood Floor Cleaning is the BEST I’ve ever experienced. I have a home that was a 2 year rental property. We decided to re-​occupy our home. Upon inspection, well let’s just say it didn’t look so new anymore.
I really thought I would have to hire a company to re-​finish the wood floor. Enter John & Alex from Stanley Steemer.
I am so totally impressed, not only with the results, but with the willingness to serve the customer & the skills to produce such an outstanding result.
I want to load some photos. If it doesn’t work the first time, come back again. You just have to see the stellar outcome.

We called Stanley Steemer to clean the carpets in our rental house before moving out. Their crew came at the beginning of the window they gave me (which was only 2 hours to begin with). The 3 bedrooms and living room were done within an hour and looked significantly better than before they did the cleaning. I feel very confident that we will not be charged for any of the carpet in the rental unit after their work. Druta and Orlando were also very friendly and professional throughout.
Overall they did a really good job on some carpet I thought was barely salvageable.

Let me start off by saying Stanley Steemers was the 3^rd company I had come out and clean my carpets in a 6 month period and had to get a refund from one of the three for such a lousy job.
Ruben and Jonathon were my technicians and they had the best customer service, they were friendly, knowledgeable, and very accommodating! Ruben was so helpful gave me advice on how to vacuum properly and even gave me free products. My carpets turned out fantastic, they are so clean, and they even got all the pet odors out.
I will defiantly use Stanley Steemers again, I hope all their technicians are trained as well as Ruben and Jonathon.
Thank you!