Staples

Worst customer service I have ever had at a staples from the Asian kid in the printing department. Ended up leaving the store and loosing a $ 150.00 sale. Will not go back!

I’m sad that they closed the store in La Jolla Village Square and merged it into the new Staples location in Pacific Beach. The store seems small and doesn’t have as much selection as they used to. Long check out lines — the last few times I went. It is near impossible to get someone to help you and they are not very friendly. I’ll stick to Costco or Amazon. It is not worth the trip or the frustration of going back to that location.

Pretty good staples. Much smaller than I’m used to but it has the essentials. The staff isn’t the eager to help like I’m used to with other staples either but the cashier was nice when it was my turn. Staples in general has some really cute supplies right now! I wanted to buy so many things I didn’t need.

So far I have mixed feelings about this new location. It seems like the staff is still trying to get a hang of operating the new store. Both times I was doing an in-​store pick up and they had to take some time finding the papers for the pick up and iron out the process on the computer.
The employees seem to be knowledgeable about the product and services, but seems the store lacks a personable experience (Maybe it comes off this way because they are stressed?). For example, I was looking to do an in store pick up but no one was at the desk. On the cabinet it says «See any associate for help». So I went to the printing area and the lady bluntly told me, «Go to that desk, this is the printing area». I told her no one was there and she said «I know, Ill call someone».
Ill be back a couple more times since this looks like it will be the go to computer store in Pacific Beach. Hopefully as the business settles into a good operating routine the experience will get a little better.