Storage West Self Storage

I’ve had storage here in both an interior room (for 20+ years) as well as an RV pad for about 5 years. A review below stated it was inconceivable that they would need proof of insurance. I recall a couple of years ago when some slob who improperly stored flammable items in their unit caught fire and affected the units around them. THAT is why you have to have insurance and as a customer, I’m grateful they require it. My stuff could burn down thanks to someone with lower standards about how they maintain their affairs. As for the business itself, John and Kathy do a pretty good job running it and keep an attentive eye on everything. Problems are identified and fixed quickly, not ignored and brushed under the rug like I’ve seen at some other places I’ve stored at. I’m grateful they’re there doing such a great job.

Very clean and well-​ruined business. Managers are very helpful and have great front counter staff that go out of their way to solve even minor problems. The two young ladies who come in on the managers off-​days were especially helpful and considerate of my time. Very much appreciated!

Do not use this company.
As a storage place, it is passable except for the extremely poor lighting. But they have EXTREMELY HIGH penalties for late payments. Yes, it’s all outlined in their contract but when the late payment is so outrageous, it just feels like blackmail. Additionally, unless you can PROVE that you have insurance for the contents of your unit, they charge you upwards of $ 360 per year for insurance, MANDATORY. Why is it mandatory? I don’t care if I don’t have insurance, I am willing to accept that risk. And I don’t pay that much for CAR INSURANCE! But It gave me the final incentive to get my stuff out of there. I would not recommend any of their locations, presuming that the pricing, penalties and insurance scam is all the same at all their sites. I would not use their services again.
Not only do I not recommend this company, I will actively recommend against it. Cheers!
Update — I emptied out my storage unit on ¹²⁄₁₃ although I was paid out through ¹²⁄₂₂. I called them today ¹²⁄₁₉ to let them know that I would not be re-​using it and found that they had already rented the unit out. How nice. Do I get a refund for the days that I paid that you double booked?

We have had a storage unit at this location for about 15 years, as well as an RV space for the last 6 months. John and Kathy Paskel have been the management team for a year or so, and they have done a fantastic job with everything involved in running this storage location. They found us a great parking spot for our large motorhome, helped us relocate our 10×10 unit to a smaller, less-​expensive spot, and lots more! John and Kathy are super people who always go above and beyond to help the tenants.