Sunset Parking Service

We had a run in with two young valets near Season 52 in La Jolla. Just to be clear, we didn’t have our car valet parked. However, we did get a taste of their unprofessionalism.
This company reserves parking spaces using «valet» cones. We respect their method so we parked in an unmarked space. As we got out of our car, two young men scream at us across the parking lot to get out of their spot. We look again and see there is no cone. As they continue to yell at us from the valet booth, I see one of their cones on the far side of a motorcycle parked next to our car. Clearly the attendants misplaced the cone. So I picked up their cone and placed it where it should have been so no other unsuspecting person gets yelled at. If these young men did their job I would not be writing this negative review. If they were polite and simply asked us to move our car, I would not be writing this review.
If I owned a business or hosted a party or an event needing valet service, I WOULD NOT HIRE THIS COMPANY. Rude parking attendants can easily put guest in a bad mood. I expect my patrons and guests to be treated with respect.

These clowns do not return phone calls and or e-​mails. How do we give these slugs or creeps a minus 10 stars.

Reservations at The Prado last night for dinner. Very long line for valet parking and told because of large events in the park with reserved parking, the valets could not park our car. My husband has very limited mobility and a permanent handicapped plaque. Manager graciously made an exception and the staff couldn’t have been more accommodating. Thank you, Sunset Parking Service.

Update to my previous review back in February 2013. I followed through on the negative experience that occurred and Sunset Parking went out of their way to be sure that when we came back to San Diego May 2013 that our entire stay was pleasing. Outstanding customer service.

Prado Location: A couple weeks ago I went out to balboa park and decided to see if the valets could park me. It’s very hard for me to find a valet service that I trust because I drive a very large truck that can be tricky to handle. I had the manager Matt park it for me because he seemed very friendly and trustworthy. Matt handled the truck excellently and quickly. I was very please with Sunset Parking and Matt at the balboa park location, and I will definitely be coming back.

I worked with John Streeter at Sunset Parking to book valet service for a 450 person corporate holiday event at Birch Aquarium. Todd Husseman was my contact on site and he and his staff were incredible. The guys were busting their butts running around all night long, and when the event was over and I was the last one there needing all of these boxes moved into my car, the valet guys were very quick to get all the boxes into my car for me. The complimentary valet we provided that night to our guests was a nice touch and huge hit and I will definitely use them again for future events! Thanks Todd and team!!!

We recently hired Sunset Parking for valet services at a private event and we could not be more satisfied by the services, staff, and the incredible experience we had. The 300 person charity fundraiser at a private estate in La Jolla Farms faced us with many parking obstacles. Thanks to their guidance and expert advice on parking limitations we were able to avoid potential pitfalls by adding additional shuttling and offsite parking which truly made it a seamless process for myself and the guests. From the moment their team arrived they took the entire stress of parking off my shoulders and executed so well. They truly set a new standard for valet services and I could not be more appreciative for the hard work and true professionalism. We will be continuing our business with Sunset Parking as a result.
Kapture Vision
Event Production Agency
Newport Beach, CA

I wish I could give this place 0 stars. As a resident of Gaslamp City Square, our parking garage has guest spaces available to the public for $ 10. The resident parking spaces are clearly marked «resident» while public stalls are clearly marked «p.» I am disgusted every time I see someone parked in my «resident» spot! Besides sunset parking’s inability to effectively communicate where the public is allowed to park, I am infuriated by the fact that the manager Royce refuses to tow anyone who is illegally parked in my spot!!! He has the audacity to hand me the number of a tow company and tell me to get it towed myself! As a parking management company, it is YOUR responsibility to ensure that the public is parking where they should, NOT MINE! That’s what our f***ing HOA fees pay for, and I don’t know why this company hasn’t been fired yet!
When ACE parking ran this structure 1) the public hardly ever parked in my resident spot and 2) if the public did, ACE was wonderful about calling a tow company and handling the issue themselves.

I was excited over my sisters birthday party at La Valencia and left my heirloom necklace in my car when it was Valet parked by this company in La Jolla, in front of George’s at the Cove. This was 11:30 am and when I got back to get the car at 1:00 pm the Valet who parked it was already gone for the day, and so was my necklace. I left my phone number there and asked that this employee contact me and when he did not I emailed the company twice and eventually got a response.
The company sent it over to their claims person who then wrote to me and informed me that I cannot prove anything and its my tough luck. After two months of trying to get in touch with the valet who parked my car I have not yet spoken to this valet who parked my car and this company could not care less if I ever get in contact with him.
I was stupid and forgetful so I take part of the blame on this but please be forwarned that if you accidently leave anything in your vehicle, glove box or trunk, you probably won’t have it when you return and this company is not going to do anything to help you get it back, much less provide any replacement cost. Once you hand the ticket back to them to get your car, you cannot prove that you have even been there. And if you read the ticket small print it has every clause imaginable to cover their butts so they just hire anyone with a license for minimum wage, some of whom are thieves. I would never let them ever touch my vehicle again. If they take things out of your car or put a big dent in it, its your tough luck, not theirs.

Boy! this is the biggest crock of shit I’ve ever heard of.
Just got home from a Unilocal Elite event downtown. After searching for a parking place for quite some time It was my decision to valet. $ 10 seemed like nothing in comparison to walking in stiletto’s through the streets of downtown. So… where’s the problem? well let me tell you.
…This couldn’t even wait until morning. I had to Unilocal this one as soon as my body made it inside my home. I asked the valet «Do I pay you now or later»? He answered «Oh it doesn’t matter» So I opted to pay him at that moment but told him I would tip later. His exact words were «Okay…I will be here all night» Thank goodness we had a ride back to our car. Except for one thing… WHERE’S THE VALET SIGN? ARE YOU KIDDING ME! No sign! Asked around and they are closed up. No one said anything. Here we are walking up and down the sidewalk as if the valet sign & our car will just reappear. Pattie calls the # on the ticket and it’s a recording… Everyone is trying to stay calm but you could tell at any given moment someones head was about to roll… Thank goodness Vanessa stayed with us until one last call was made to find out «BRIAN» the valet, had taken the car over to a hotel on 6^th & J at 10:30pm. Don’t you think someone should have told us?. As we get over to the hotel we speak to «ENOCH» who tells us he’s sorry but these sort of things happen all the time! WHAT??? Are you kidding me! All I wanted to say was «and you work here why»? Had we all not been persistent and asked around we would have never found the car until the next day. HELLO it’s an hour and a half later.
I think we should DEMAND a refund! Who parks their car and is told they will be there all night to find out the car is being stored 5 blocks away without any notification. I also love the fact that the valet sign was picked up and no where to be found! Boy what a racket is this! Couldn’t help but think this would be an easy way for someone to steal a car. Seriously! just think about it.
Well, we had a good laugh on the way home and I’m sure this won’t be the only one-​star review on here. If I could do a no star review I would but everyone on here knows that can’t be done. So please remember unless you want to lose your car and try to find it after a night out… Sunset Parking is the one to remember!
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Next morning… Boy my feet hurt this am. Missing car and heels don’t mix

Valet parking my ass. Is that what you call it when you take people’s money ($ 10), assure them when they ask that you will be there «all night» and then drive their car to another location at 10:20pm so when they return to the spot where the valet is supposed to be there is no one there, no sign, and most definitely no car? Nor did we have any idea where said car was. Poor Pattie was in a panic thinking she’d lost her husband’s car. We had to ask around till we found a man who happened to know that they take the cars to the Solamar Hotel at 6^th and J (we were at 5^th and E, a good 6 blocks away). So we were supposed to WALK 6 blocks to our car after paying for Valet Parking??? Holy crap. Thank goodness Vanessa waited with us and was able to give us a ride there as by this time it was after 11pm and we’d been trying to figure out where the car was for nearly an hour!
More to follow…