Susan Chang, DDS

Dr. Chang has been working on me for a while, and her office is great! Super friendly, very efficient — this is the kind of dentist I have been looking for for decades!
Thanks, everyone!

Dr Chang is wonderful. Her and her staff are friendly and take the time to answer all of my questions. She is intelligent and I’ve never had any complaints about my teeth.

Dr. Chang has been an excellent dentist; she takes a personal interest in your dental needs, does a great job, has a very good staff, and is cognizant of financial limitations by doing her best to meet them with reasonable prices. I’m sorry the previous reviewer had the trouble she wrote about, but I’ve never had an issue with Dr. Chang or her staff and her professional approach prompted me to refer another person to her practice. She even has Saturday hours.

I’m absolutely seething right now!
Our insurance changed, yet again, so I needed to go through the process of getting a pediatric dentist referral for my children (our insurance will cover a pediatric dentist but requires a referral from the general dentist). I called the office and the receptionist was almost impossible to communicate with! She asked for our last name multiple times and even when I spelled the last name more than 20 times (I truly am not exaggerating) — she still couldn’t get it. I advised her we were new patients and she said I would have to call the insurance and have them fax our information. I asked for their fax number and she rudely said, «Dey shoo hab that on file.» Then, she spewed off the fax number and told me again, «Hab the insurance fax to us and I call you back to schedule.»
I contacted the insurance and requested the information be faxed — they were a bit puzzled why I needed the info faxed. I informed them the office couldn’t locate our info since we were new patients (although I wasn’t entirely sure she was looking up the correct last name because she never quite got it right despite spelling it for her the aforementioned 20+ times). The insurance indicated they shouldn’t be searching by name but by our subscriber ID number. Nevertheless, they agreed to fax the info and, lo and behold, they asked for the fax number (just as I figured they would).
An hour later the receptionist calls back and the difficulty continues — because now she realizes that I’m trying to book an appointment for more than 1 child. The soonest appointment for only one child was 3+ weeks away and would be 2 hours… WOAH — hold on a moment here… I don’t want the children to be treated, I only want the dentist to send a pediatric referral (this has never been a problem in the past — our previous general dentists have all kindly sent referrals without even performing an exam since these are young children — ages 3+).
That is apparently out of the question here. The receptionist said the doctor HAS to perform an exam and take x-​rays, etc… She said should would talk to the dentist and get back to me.
Four days later I had yet to receive a return call. I called today to try to schedule an appointment for the referral. The receptionist was absolutely clueless for the first few minutes of the call and when she finally realized it was me, from a few days ago, she told me, rather rudely, «The doctor is busy. There are two patients in front of me. You can call back later?» Then, before I could even respond, she said, «Hold on!»
Thankfully an English speaking employee then took over and I reexplained everything to him. He explained the doctor cannot send a referral without an exam and x-​rays. I said I would consent to an exam but not to x-​rays because the last time a regular dentist tried to take my children’s x-​rays it resulted in a round of tears (surprisingly, despite their loudness, they have incredibly small mouths — go figure). I explained it is my medical right to deny a procedure and/​or x-​rays and he said that is true. I asked when the next available appointment is for the children and he said it wouldn’t be for «quite some time.» To his credit, he was very nice and understanding. I knew this wasn’t his job and he was just trying to help.
I was transferred back to the receptionist to schedule the appointments. When she picked up the phone she said, «You need to contact Cigna HMO and ask them to assign a new dentist — we cannot see you.»
BACK THE TRUCK UP… First, we don’t have Cigna HMO — but that’s irrelevant… I asked, astonished, «You are not going to schedule an appointment?»
«Yes, the doctor cannot see you. She cannot make referral without exam and x-​rays.»
«I understand that. However, I agreed to an exam. I have the right to decline the x-​rays.»
«You call the insurance and get a new dentist — doctor does not want to see you.»
«Just so we’re clear… You’re refusing to treat my children?»
«Yes.»
WOW!
“Thank you. Please know that I will be writing and posting an online review so others will know of your atrocious business.”
I have filed a formal complaint with our insurance. I’m also in the process of determining whether a complaint can be filed the Dental Board of California for age discrimination (refusing to treat minor patients).
Ms. Chang — your office pissed off the wrong mama! You deserve negative stars — sadly, it’s not an option on Unilocal

best dentist i’ve had, as best as a dentist can be.
the real difference is the willingness of the entire staff to be helpful.
the dental technicians Eric and Maria are super nice.
and Judy the receptionist, the best ever, calls me for appointments, gives me a reminder call, checks my insurance, and is also very helpful.
great customer service, Dr Chang a regular down to earth, smart, intelligent, people person, if you need a dentist call today.
858 715 8080