T-Mobile

Thank you to havi who made the switch really easy for me from boost to t mobile! Everyone there was really kind and helpful !

I went to this store so i can port my number from ATT. I asked the sales representative about the «no contract, no credit check plan» he confirmed that there will be no credit check therefore no credit inquiry, and he only needed my social security number to verify my identity. 1 month later, I check my credit report and I notice a hard inquiry from Tmobile, which lowered my score (that wouldn’t be a problem for me if I wasn’t desperately working on improving my credit score for the past year so i can apply for a new loan this year” now my score has dropped significantly, I wasn’t approved for the loan i applied for. I contacted customer service many times to explain my situation, the technician or agent was mot able to understand my issue, he didn’t even know what hard inquiry means. After several calls, i was able to talk to a supervisor, who apologized and asked me to write a letter to Tmobile so they can remove the hard inquiry.
This is not my fault, I’ve never given my consent to run a credit check, I’ve been lied to/​scammed by Tmobile sales representatives at the mall store.
Beside the above problem, the sales representative also lied about coverage in my area, i provided him with my address and he confirmed that there is LTE/​4G coverage in my area. Again, i was lied to, i only have 1 signal bar which is useless since who ever calls me reaches voicemail.
My apologies for the long review.
I’m really deceived by Tmobiles service and will not recommend it to anyone who is relying on network coverage or would like to get a phone plan with no credit check.

Best customer service ever! The boys at this store helped me so much! I know that they had to be aggravated with all my appearances and phone calls, but they were always happy, smiling and ready to help me through my difficult situation. I had no ID, which made everything so hard to do getting my phone. They helped me through each step and told me if I needed help dont hesitate to call or come back by. I went to another location in Oceanside and they were so rude. They didn’t want to help me with anything at all, they wouldn’t even pull up my account information because I didn’t have my ID. So I would reccomend this location to everyone! Whatever you do. do not go to the Oceanside location on Douglas Dr. They are the most rude and inconsiderate people I have ever met! These boys are always laughing, happy, and cute as can be. :-D Thank you all for all your help! You made my day! :)