Tapatio Auto Wrecking

I’ve bought numerous parts from them over the years, from power steering pumps and other smaller parts to full rack and pinion assemblies. They’re HIGHLY organized and their pricing and quality is second to none. Their staff is VERY helpful and knowledgable. Although I had to ask a few staff members I’ve dealt with to repeat themselves because of their spanish accents they were still able to quickly convey the info I needed and never made me feel uncomortable. I HIGHLY recommend Tapitio!

I recently bought an engine from them. The service was marginal. Delivery was fairly good. The engine seems to be in good shape and works great. The only problem I had/​have is with the payment system and getting my core charge back. It seems they’re stuck about five to fifteen years in the past. Prices are very reasonable though. With just a little work they could definitely be a 4 star business.

Prices are good and will continue to do business with them. However, their customer service is the absolute worse! They have a very hard time operating telephones and computers over there, almost to the point that it makes them seem incompetent. Multiple times orders have been delayed, prices quoted and price charged are different, etc. If you want good prices and don’t mid the horrible service, then use them.

Waited on hold with 3 different employees for over 10 minutes to find out that they do not sell foreign car parts. Waste of my life. I can’t get that time back, tapatio. My life is worse because of you.

Probably one of the most unprofessional establishments I have even dealt with! A complete nightmare!
I attempted to order a part over the phone. It took about 4 phone calls to finally get my order in (fax this, receive that, email this, receive that.) I spoke to Chris and he kept telling me that he would call me back and instead he left me hanging for hours. The order was finally placed and at this point I am already feeling uneasy since it took monumental effort to perform a very simple transaction.
After having the order placed, I asked for a tracking number via email. Nothing after 3 – 4 days. I am in SF area and Tapatio is in San Diego. the shipment should not take more than 3 days to arrive. On the 4^th day I called Chris with no answer. On the second call I left a message asking him to call me back asap since my vehicle is out of commission and this part was the hold up. Nothing as usual. I sent Chris an email the next day. No response. At this point it is the end of the week, this shady business is not responding to me and I am left with no part, no communication and a charged credit card.
10 days after my card was charged, I finally get in contact with Chris. I explain the situation in a calm manner. He puts me on hold to check the status. Then, he goes on to tell me that they made a mistake and do not have the part in stock. AFTER 10 DAYS OF WAITING!!! I am sure any human being can understand the amount of frustration I am going through at this point.
After expressing my feeling towards his service and company in general, I demanded a refund immediately. He then asks me for my credit card information. Keep in mind that I had already faxed him my credit card information and he admitted to misplacing this information. Great, so now my credit card information is god knows where. As if the situation was not bad enough, I now had to deal with a privacy and potential fraud issue.
In all honesty, nothing is worth the experience I went to. If you are reading this, I strongly urge you to refrain from even contacting this place. STAY AWAY!

their customer service over the phone sucks so unprofessional !!!

First did buisness with them when the BMW I bought had a bad transmission, They treated me right from then on they were the top two yards I would go when I need parts. Thanks Carlos

Picked up a driver door to replace the one on my car after an unfortunate hit and run. It was in great condition and they gave us a really good price for it. Saved a good hunk of money to get it fixed since we found the part. Thanks Tapatio!