Tapscott Mark Do

I help out my mother in law to make her phone calls regarding her bill with dr tapscott. So I was told to contact Velma. This lady is the rudest person I’ve spoke to, instead of helping us out she was just trying to speak over me and not allowing me to discuss the bill or finish asking questions, honestly I don’t understand how they can have someone like this work their its called having customer service. I do not recommend even trying to speak with this woman it’s a waste of time. I would rather give no stars for this reason.

If you read the last line of my previous review, you’ll see that I said I’d go back to Dr. Tapscott if I ever needed to.
Guess what. I did.
I was afflicted with the same type of issue as before (but unrelated to the previous one or the treatment I received). I first noticed it Saturday, and Tuesday night it ruptured, causing fairly significant bleeding. Nothing that was an emergency, but well more than one would be comfortable with.
Within 10 minutes of Dr. Tapscott’s office opening, I was on the phone to them, and they managed to schedule me to come in in less than two hours. With the hectic pace of a modern medical practice, getting that kind of quick service isn’t common.
Dr. Tapscott recommended minor in-​office surgery to treat the problem. Of course, this would be using a local anesthetic only since it isn’t a surgical center. As you can imagine, I was a bit nervous. However, Dr. Tapscott and his staff did a pretty good job of helping me keep my nerves in check.
So into the procedure room I go, and in about 15 minutes or so I was finished. I can’t say the procedure was pleasant, but that’s the nature of it.
Dr. Tapscott and his staff did a great job. I’ve been to doctors in the past that seemed to see customers only as systems to be worked on, but Dr. Tapscott treated me as a human, not a machine.

I went to Tapscott because Id hemorrhoids & a fissure for a while & wanted to finally remedy the problem.
The doc saw me, looked me over for a few minutes & concluded Id need surgery right away. Dismissed all other options immediately & didnt discuss any with me at all. Should have been my first red flag as there are always alternatives to at least consider. But to flash forward, Im healed now & I think he did an okay job with the surgery.
Anyway, Im told to schedule a colonoscopy the day before the surgery to rule out anything internal; which was a good idea because my system would be clear.
Im called a few days before the surgery so they can take prepayment for my deductible & for a pain medication tube that will be inserted near the surgery point. I asked why am I paying for this, my ins. should cover it? Bridget tells me that sometimes ins. doesnt pay for it so they have to get payment now. I said well what does the tube do? She explained it releases pain meds directly to the site so I would take less orally. Ok. I asked her what my ins. said. She said she didnt check with ins… I called my ins. & they said that they needed need to submit stuff like that in writing but she just didnt do it. They were trying to sell me some piece of useless medical equipment that the ins. companies dont pay for BUT presented it to me like its a must have.
Flash forward, I had the surgery at 10am. Ive been drinking water as instructed & realize its nearly 6pm & I havent peed. I try & I cant. I call the docs cell, what should I do its been 6 hours & Ive drank 7 cups of water & cant pee. He tells me go take a warm bath… by the time I got to the ER my bladder had nearly burst, literally. The first catheter bag filled up 1600ml. Imagine being in a car, you cant stop to pee for 6 hours but you havent stopped drinking. This is Thursday, he wont see me until Monday. DO NOT LEAVE AFTER SURGERY UNTIL YOU HAVE PEED. Ask any nurse/​doc you know any they will tell you that is a no-​brainer. I later researched, while I was sitting on the couch watching my pee drain into a bag, that 1 in 5 patients experience this after rectal surgeries. ONE IN FIVE (NIH study). Worst 4 days ever.
I go in that Monday for the followup/​to remove the catheter. They tried to charge me a 30 copay for my surgery follow-​up. YOU DO NOT NEED TO PAY A COPAY FOR A SURGERY FOLLOWUP. Research later shows that it is common practice for crummy docs to collect fees they arent owed & just get away with it because patients dont know any better.
Over a month later I get a bill from the hosp for $ 250. I called the hosp to tell them I’d paid that to the doc & they said call the ins. or the doc, if I paid the doc already. The doc said theyd check with «their biller» & call me on Mon (it was Fri). No word Mon. I call back in Tue cus still didnt have a call back & they said, YOU DO NOT OWE THE HOSP. Oh cool, tell that to the hosp who gave me a bill. I hung up & called my ins. They explained to me that the hosp submitted their claim 1^st & WERE owed the deductible & when the docs claim was filed the deductible had been met meaning the ins. would pay the doc the full amt. I call the docs office back & talk to a woman Beverly, I explained to her what ins. had told & she told me I should call the biller. I explained it is not my responsibility to call to track down the money I gave them. She rudely said I will have her call you today. No call of course.
So I call the biller, Velma. She is instantly contentious. All I wanted was to confirm I would be getting a refund & when. I tried to ask these questions but she wouldnt stop talking over me, telling me things like «I cant tell you a day cus youre just going to call back if you dont get it by then». I hadnt even asked for a specific day, just, «when should I expect the refund», Two more minutes of her talking over me, she hung up on me. Not because I was being rude, I wasnt, but because she didnt want to deal with it. I took a few deep breaths & called back. I implored her to allow me to just speak without her talkin & ask the two questions I wanted to ask. She let me! Yes & 7 – 10 days. Why couldnt you have just said that before? I did. You didnt. She said, I did, just now.Wow. Ok so have my answers, all it took was her yelling & being hung up on.
So here we are today, 43 days after the surgery & Im waiting 7 – 10 days for my $ 250 «to post in the system» (What system, Velma? THE SYSTEM, ITS GOTTA POST… found out she meant the docs acctg system). After reading this, & knowing about the copay, do you think I would have ever been refunded that $ 250 if I wasnt vigilant? NOT A CHANCE.
Tapscott may be medically adequate to perform his duties but his office, business tactics, customer service, & employees are the worst Ive experienced. To put it casually, it was all just sheisty. Not someone or some place you want to cut into you.
BE SURE TO READ THE FILTERED REVIEW FROM UNHAPPY P TOO. ITS ACCURATE!