Terminix

Horrible first experience with this company. I only gave one star for the gentleman I spoke to when I called the first time to set up my termite inspection. So they never showed to my first appoimtment, no phone call nothing and I took off work for it. I called, they knew nothing about what happened, never got phone call again 2 hours after my scheduled appointment to explain. I called again to reschedule to next day and once again no show. Completely over this piece of crap customer service company. Burnt me twice, something wrong!!!

I called early one morning to set up an inspection after I suspected that my house had a pest infestation. I was promptly given an appointment for the same morning with a time slot from 8−10am. I was told the technician Dana would be calling me when she was on her way, however unfortunately I never received a phone call from her at all and no one ever showed for the appointment. Big thumbs down all around.

0 stars, worst company ever. I’m not sure why I called them they did the exact same thing the last time I tried to use their services. Setup an appt. and they no showed no called… for the 2^nd time! We called the office to see about when the person would show up, and they couldn’t tell us, probably because they knew they wouldn’t show up at all. This company is terrible and I will never attempt to use them EVER again.

WORSE CUSTOMER SERVICE EVER!!! I run a multi-​site campus and we WILL be making a change very soon! I’m so tired of not being able to accees my account online, hearing the system is «down again», not getting calls back, being lied to when they say they will fax me what I need and having to do a mad dash to get things in line for audits. Ridiculous and reckless!

We were put on hold, which is always annoying when on a telephone. They did, once they picked up the phone, did say that they were, in fact, a Terminix company, which is always good when trying to contact a Terminix company.
The person on the telephone seemed nice, and didn’t even scream or yell when we told her that we have a cockroach problem. BONUS. THREE STARS – WELL-​EARNED!

DO YOUR RESEARCH !!! I want to caution anyone thinking of using terminix for any services they attempt to sign you up for. Please for your financial safety and the safety of your family please review the thousands and thousands of victims letters and law suits that are avail on the web. I have suffered in excess of $ 150,000 in loss due to the gross negligence of this organization and until I was made aware of their corporate policies I fully believed they were taking care of my home and looking out for the safety of my family. They allowed my entire house to be destroyed by termites while I was under contract for the past 15 years. They lied in the inspection reports and ONLY AFTER I contacted 2 other companies to do home inspections did they offer (on good faith) to repair the damage to my home. Even though it is stipulated in our contract and on the hold music you will hear allot if you choose to use this organization. They hired a contractor from hundreds of miles away (I later found out it was because of a family relation that works in that office) and the contractor «AllStar Construction» hired a group of migrant laborers (non documented and with no workers comp insurance) with no formal carpentry skills or training and set them to dismantle our home. During the 6 month «occupation» of our home we were exposed to lead paint poisoning, and the contractor admitted it. I insisted we be moved to safe environment until they finished. We had to completely move OUT of our home while the laborers (under no direction) completely destroyed what was left of our home. Gone! Walls, floors … Gone! eaten by termites for an extended period. I called and had two other termite companies come look at the damage to get their professional opinion on how something like this could have happened. Antimite stated they had only seen damages of this scope in training manuals!!! Both cited gross negligence and directed me to the internet where i was horrified at what I found. Please go to your computer and Google «i hate terminix» and you will find close to TWO MILLION others who have fallen victim to a terminix scam. TWO MILLION US HOME OWNERS left with homes destroyed or greatly diminished in value. There are States where the Attorney General is suing Terminix for the damages inflicted on hundreds of the citizens of their respective states. The defense and excuse propaganda terminix spews out is reprehensible! I cannot imagine we live in a country where such behavior is tolerated and so many are harmed by one organization that’s allowed to thrive in our society. FYI Service Master The parent organization enjoys revenues of 4.1 billion annually and is Privately Held! They occupy seats on the California State Pest Control Board which is supposed to be the agency that protects the citizens from these practices but instead only perpetuates the harm to innocent hardworking citizens. 1 week before Christmas terminix decided the cost to repair our home was more than they had anticipated. They carefully asses our ability to fight a lawsuit forcing them to perform on the contract I had faithfully purchased for 15 years. Their decision, was to walk off the job. They left my home with no running water or sewer. No shower or kitchen sink. No toilet or place to even cook meals. I asked the Regional Director Mike StClair as he walked away from what had once been our safe haven and happy home, I asked if his family was proud of what he did for a living? How could he look his family in the face with any level of self respect knowing the suffering and loss he allowed his customers to endure. He said «SORRY I FLET THAT WAY»… hopped in his $ 60,000 luxury SUV and drove away… I called the corporate office to share my story… they took the info. then never called me back. I called to follow up and found they would only direct me to Mr. StClair’s office where he never returned any of my calls.

Called for service and was given a window of 3−5pm. At 5:30, there was no sign of them and no call to say they were running behind, so I called. I was told they would look into it and get back to me momentarily. Days later I haven’t heard a word from them. Makes me wonder how some businesses actually stay in business. Terminix certainly won’t be getting any of mine!