The Heritage

I forgot to update my review, but I moved into this building and still rave about the leasing agent Megan.
Megan has been so helpful and cheerful with me, she is perfect at what she does. I always feel welcome when coming to the office or calling for any reason.
The complex itself has updates frequently, the people that live here are generally nice and happy, and it’s quiet at night which makes for a lovely place Downtown, as in this area you crave peace and quiet.

I lived here for about a year and half. The building, overall, is fantastic. The maintenance crew always responded quickly to any requests. The front office employees were always friendly and helpful, almost always. The location and set up of the apartments are great, and they provide a discounted security deposit for military members. The two stars are for the following:
The apartments are cheaply updated. The walls scuff almost immediately. The carpets were dirty almost instantly, despite a «no shoes» rule and multiple steam cleanings. The dishwasher was terrible, barely cleaned the dishes despite expensive detergent. The washer was good, the dryer usually took two cycles to completely dry.
The online system of payment is helpful, except my roommate and I both marked the auto withdrawal «until end of lease» option thinking the last month would auto prorate (we moved out on the 3^rd of the month). We were both charged the full amount and then told we would have to wait for the final check. As I was moving out due to a deployment, the front office tried to work with corporate to get my rent back, but was unsuccessful (lots of back and forth and calling from out of the country on this issue). I was told the corporate office would call with the final charges, but I had to call a number of times to get the final bill — which was about 1700 worth of damages — a number I have never come close to in my 11 years of renting over 10 properties. I have never lost a security deposit before, and neither had my roommate. While the apartment was dirty (we opted to pay for the cleaning) most of the «damage» was every day wear and tear. Paying the final bill was always a hassle as they don’t accept credit cards or checks via phone or online. The final bill arrived at the forwarded address unsealed as well.
Overall the experience was mostly pleasant, until the end, where it became frustrating, time-​consuming, and very expensive.

I lived at the Heritage from March 2015 to October 2015. Don’t let the short stay fool you. The lease was cut short only because my wife and I relocated to Pennsylvania. But for the six months we stayed here, we were very happy with the place. When we looked in to moving to the Heritage, we spoke to Nelly from the leasing office. For all the people who are used to working with leasing agents who are incredibly nice when selling you on a place only to act lame and unhelpful once you actually start living there, you can rest assure that this is not the case. Nelly and the rest of the staff are awesome. They also throw a dinner social every month (maybe every 2 weeks?), but unfortunately my work shift prevented me from attending. But it’s a nice gesture to treat the tenants to free food and a bit of time to get to know their neighbors.
Also, Nelly was super helpful in helping us end our lease early due to the relocation. And she was able to get us the most money back possible due to finding someone to move in to our place ASAP.
Never had any problem with the cleanliness of the property except for one week when one of the neighbor’s dogs left «presents» for the rest of us right in front of the gate. Obviously, not the dog’s fault. A note was sent out to the tenants that they would be fined if this kept up and poof, no more dog poop.
Overall, I was really happy with my neighbors. Mostly a quiet community and very respectful. I think the most noise I ever experienced within the property was some college kids hanging out on their balcony late on a few weekend occasions. Something I can definitely handle since I would think it was weird if college kids didn’t have fun on the weekend. Also, they never yelled or created a disturbance like the maniacs at AVA down the street.
That being said, I lived at the corner of 9^th/​Ash. So we definitely got our share of noise from the traffic (road and pedestrian), but I’m not putting the blame on The Heritage for that. It’s very close to downtown and right off of 163, so it’s going to happen.
I will say the only negative experience we had is that someone climbed up the stairs and on to our balcony in order to get past the security gate which was right beside one of our unit. We didn’t see it, but we saw the foot prints the next day as evidence that it happened. It’s not great, but I didn’t get the feeling that it was someone connected to anyone living at the property.
I think it’s good to know that the Heritage is a quality place to live, but just realize the location you’re going to be living at. You’re going to see and hear alot of drunks in the area on the weekend. You’ll get occasional crazies walking down the street yelling at no one (Like I said: typical downtown pedestrian traffic). You’re going to hear lots of tires squealing and car horns during the day because that 9^th/​Ash intersection is a nonstop flood of cars. In my experience, you heard it alot in the downstairs living room area but the noise wasn’t that bad in the 2^nd floor bedroom area. However, the early Saturday garbage truck noise (I didn’t even realize that this is a thing until I lived here) is a huge pain when you want to sleep in on the weekend.
With all that craziness on the outside, I’d still recommend this place. Our place was on the first floor where people could easily get to the front door facing the street, but I never had any experiences where I felt less safe.
I also love that the apartment had two entrances (one facing Ash St. and the other opening up in to the Heritage’s courtyard). So you knew if you did have an emergency of any kind, you’d have a pretty decent exit strategy.

Have lived here 7 months now, and really love it. It’s a very QUIET complex, which is nice and not always the case downtown. I really like the location – Gaslamp, East Village and even Little Italy are all within a 15ish-​minute walk or a really cheap Lyft. The units themselves are really nice and seemingly newly renovated and modern – in particular it’s great and rare downtown to have a townhome-​style upstairs and downstairs. Compared to the other 7 – 8 places we looked at, the rent/​parking cost is very reasonable, and so is paying extra for a 2^nd parking spot. The staff is super-​friendly, nice and helpful – they really make living here feel more like a community than just a building. There really aren’t a lot of cons, but to be nit-​picky and thorough and name a few, the elevators are slow (but who cares – I usually take the stairs), the electronic gate entrance/​card system seems pretty old (it works fine, but would rather have a keychain fob than a card I have to pull out of my wallet), and the amenities are modest (but more than enough for our purposes, and the gyms are usually empty which is nice). Definite 5-​star rating!

I’ve been at The Heritage for about four months now and I absolutely love this apartment community. It’s near downtown (within walking distance of the Gaslamp and Balboa Park, or even the Little Italy Farmer’s Market), but still far enough away from all of the ruckus that it feels residential.
The apartments themselves are beautiful! Laminate floors, white cabinets and white/​black granite give the Heritage a luxury feel that you don’t even necessarily get at the «top notch» high-​rises.
The whole office team is extremely friendly and always willing to help when they can, and the maintenance staff are phenomenal if you have any issues.
The online portal is a really nice touch for getting to know your neighbors and managing your rent payments — so convenient!
I would recommend the Heritage to anyone looking to be in Downtown San Diego without all the noise and commotion of the Gaslamp.

Currently living here and everything is spot on. Friendly staff, clean, comfortable and safe environment. A 20 minute walk will get you almost anywhere in downtown. Love the 2 story floor plans. Street parking doesn’t seem to be much of an issue around here. Recommend a unit with a city view.

Do you enjoy cockroaches, backed up sinks, constant maintenance issues, weekly fire alarm tests, walking 4 flights of stairs, and extremely slow elevators?! Then this place is perfect for you! Not only are the walls and materials so cheaply built that you’re able to hear your roommates walking around right above you but you can also enjoy such sounds like; neighbors having sex, slamming doors, construction. But wait there’s more! Pretty much every weekend a new tenant is moving in and has the elevator reserved ALL DAY! That’s right folks! hope you enjoy the stair-​master at the gym cause you’ll be doing a lot of them here, and since its near a halfway house and homeless ally, frequently you’ll notice they’ve managed to get in the courtyard and urinate in the stair well, that’s if they aren’t too busy running around attempting to rob the tenants. I know with all these free perks you’re thinking «how can it get any better!?» well there’s still more! They have something called «tandem parking» which means; hope you have your roommates car key cause you’ll be re-​parking it frequently, and be sure you have maintenance on speed dial because if the sink isn’t backing up everyday, it’ll be the doors breaking off the hinges, electricity not working, the apartment flooding, and don’t worry about blame they’ll twist every issue around to make it your fault.
So come on down and see one of the only apartments built by IKEA, looks nice but built cheap and breaks easily, where the only redeeming quality is the pool and hot tub (which is why I rated it 2 instead of 1)

My husband and I just moved here 3 weeks ago from San Antonio, TX and we LOVE it here!
1^st off, Nelly from the leasing office was soooo amazing and very helpful throughout our process. We did everything on-​line (which can be a gamble) but she just made everything feel at ease.
2^nd, the complex is beautiful. As well as our apartment. Our lay-​out is something that we’re not used to (bedroom upstairs where entry way is) and living/​kitchen downstairs but it’s grown on us because we just love the complex and the area itself. The downstairs is gorgeous!
3^rd, the people in this area and the area itself (Cortez Hill)…very nice people! It’s more of a young professional area. So it’s really nice because you can literally walk to all the amenities of downtown living but you’re far enough where you don’t have to deal with downtown. It has more of a residential feel.
4^th, VERY DOG FRIENDLY. Our little Corgi is in heaven when we go on our walks because people and dogs love him and vice versa! There’s never a dull moment when we go on our walks.
I highly recommend The Heritage!!! Pretty sure my husband and I are going to stay here for awhile. =)

I have to give this place 5 stars. Compared to where I lived before this place is amazing. See my other review.
I love having a townhouse setup, the remodel makes the apartment seem well kept. There seems to be good insulation because I can’t hear my neighbors. Also, you are far from the freeway you don’t near traffic and it is quiet at night. I love that you can get uverse and don’t have to get cox which increases their prices monthly.
The property manager are extremely helpful and always friendly.
Only downside is some people who live here don’t pick up after their dogs. The stuff does get cleaned up by management but that can be a problem anywhere. Also the tandem parking spots are really annoying but at least you can get 2 spots.
The gym is very tiny but it works if you just want to go for a run or are looking for a quick workout.
Overall compared to the other complex I lived it is night and day. I would recommend to anyone needing to live close to downtown.

One of the nicest places I’ve stayed at. Apartment came fully furnished. Everything was clean and easy. Parking was great. A bit noisy but all in all a great place to stay.

The Heritage is by far the best value in downtown San Diego! I say that after living downtown for over 8 years (Gaslamp District, Little Italy, East Village, and now Cortez Hill)
Why do I like Cortez Hill? Because although it is still «downtown» and walking distance to Petco Park, the clubs and restaurants of Gaslamp, Little Italy, and Balboa Park, etc… it is an actual neighborhood. where I see fellow dog owners and other residents on walks and during daily life activities all the time. Unlike the busy hustle of the other downtown area, Cortez Hill has no through traffic (due to the elevation over the 5 freeway), there’s «Tweet Street», a quiet dog walk area with bird house exhibits, and the area is maintained heavily by the City maintenance staff.
Why is the Heritage the best value in downtown? (*Lived here 3 years now)
(1) The price: for the square footage and huge floor plans, with up to 2 parking spots, it’s unbeatable. The swimming pool, fitness center, and enormous hot tub are also great perks.
(2) Lease and maintenance staff: I can walk in to the leasing office anytime of day and know that someone will be there to happily help me with any related matter, whether it be to pick up a package, ask questions about events, or request a maintenance repair. Onto maintenance: Every condo/​apartment has a sink that gets clogged, ceiling light that goes out, fuse needs reset… If I have a request issued in the morning of any given day, it will be done by the end of that day, to an almost certainty. The maintenance staff is super friendly and attentive!
(3) Additional Pros: They have a residents party every couple of months for holidays, change of seasons, etc. The food is catered (and it’s actually an awesome catering company that does it), beer and drinks, are provided. and they give out raffle prizes. We won $ 200 off our rent at the last one we went too!!! (I hope I can disclose that ;) Dogs are allowed in certain units… This is a very dog friendly area. Yoga studio, dry cleaner, convenience store, and wine bar across the street… The leasing office send you a cupcake gift card for your bday… I know I’m missing some other great things.
I highly recommend this place! Make sure you set some extra time aside to walk around the area when previewing the complex!

Worst experience of my life!
My husband and I had been looking for a few weeks for a place in SD. In 6 weeks we hadn’t found anything that was right until we stumbled upon The Heritage. The place was just what we were looking for. We completed our application and let them know my husbands job started in 11 days so we were in a hurry. The credit and background would be back in a couple of days we were told, there was plenty of time.
5 days later we called and nothing. No background or credit back. I was told if we weren’t worried about our background or credit, we should feel comfortable moving forward. Knowing there was nothing on there and having just had a background done for my employer, I was very confident. We ordered the truck, started packing and even delayed our move by one day.
We drove down and when we arrived were told our background had not retuned. 9 days after we started the process… So, there we sat with everything we owned sitting on a truck with no where to go. We waited and waited and waited. My husband started his job and still we were homeless.
After several calls I finally spoke with the Regional manager who basically said too bad. I continued to ask for an estimated time from the background company as Uhaul needed their truck returned and the hotel wanted to know when we’d be checking out. All I ever got was «they haven’t returned our calls» I called the corporate office and the receptionist said she’d have someone get back to me. Again, crickets.
Finally 13 days later we were told we could move in. By then I had found another place. The additional expense we incurred for hotel, truck rental, food, clothing was astronomical. You’d think someone would have reached out and apologized, nope.
In all my years I have never dealt with such an unpleasant situation. On a positive note, they did introduce me to the Cable guy who has been amazing!

Moved in March of this year and only have good things to say. The office staff is friendly and responsive. The grounds are kept clean and neat. The maintenance staff are quick to respond and care what this complex looks like. Secure, easy access to freeways, quiet, within walking distance to Little Italy. A great place to live!

Just moved into the Heritage and am in love ! Nelly in the office was so helpful and wonderful with us threw the whole process. This place is luxury and the location is unbeatable for the city.

Great apartments and location in downtown San Diego. Short walk to wherever you want to go downtown and balboa park. Lots of neighborhood restaurants nearby. Very large units for the price, especially in townhouse style. Leasing office and maintenance are very friendly and responsive. Pet friendly is also nice for downtown. Great place for downtown living.

The Heritage Apartments is a wonderful place to live! The apartment staff is very helpful and nice. They offer an online portal to pay rent, request repairs and keep everyone informed of what is going on.
The apartments was completely redone and beautiful. Hardwood floors downstairs and a carpeted bedroom. All new stainless steel appliances and new light fixtures. Also, we have double parking spots which is great!
Cortez Hill is also a great area to live. It is very quiet and dog friendly. Plus, you can walk downtown and to Little Italy.
Overall, I highly recommend living here! It really felt like home right when we moved in!

I have lived at the Heritage going on five years now and I love it. What do I love about it? (1) I like that it’s in a nice neighborhood. Cortez Hill is a great place to live. Great for walks. If you have a dog, you’ll like this community. (2) I like the parties that the Heritage staff throws every season. (3) I like the cleanliness of the apartment grounds and the landscaping. (4) I like having a gym in my building and a spa. (5) I like that the leasing staff is so friendly and helpful.
I recommend that you come by and get a tour of the grounds. Take a look around Cortez Hill period if you are looking for a nice community to settle into.

The Heritage Apartments is a great place to live! The location is ideal for urban San Diego living. The complex is a short walk from Balboa Park, Little Italy, and the Gaslamp. The neighborhood is fairly quiet, though we are near the flight path for San Diego Int’l Airport, and a jet comes in about every 3 minutes.
Besides the prime location, the next best part about living at the Heritage is the super friendly staff. They are prompt in addressing any concerns, give up to date information about anything relating to rent, maintenance, etc. and they are always smiling!
The apartments themselves are very well laid out and spacious, with upgraded appliances and hardwood floors. Should there be any maintenance issue, the maintenance staff will come by and fix the issue right away.
In the past two years, I have lived in both buildings, as the first building was scheduled for a complete overhaul. While packing up and moving was a pain, I still chose to stay with the Heritage and move to the newly renovated building a ½ block away. For staying loyal and for my trouble, Heritage gave a month’s free rent, which more than covered any moving costs!
I definitely recommend this apartment complex to anyone wishing to live near downtown San Diego!

I’ve lived at the Heritage for about a year now and I can honestly say I like it here, though it’s not without its downsides.
Pros:
Fantastic area for Downtown. Quiet, few bums, 10 min walk to the Gaslamp, 5 min drive to Balboa Park.
Large apartments for downtown.
Most of the office staff are accommodating and nice, even though we have had our differences.
AT&T U-​Verse is easily one of the best Cable and Internet provider’s I’ve had!
They give you a gift on your birthday and leave a little card.
Parking spaces are wide compared to others downtown
Large balcony for downtown
Least expensive quality complex I could find downtown.
Maintenance is responsive.
Cons:
Central Air causes 3^rd floor to always be extremely hot when first floor (where the sensor is) to be extremely cold. This imbalance causes the air to kick on all the time and the electricity bill to be on the high side.
Some of these units are subsidized housing, so the quality of some of the residents is somewhat questionable.
Sometimes the aforementioned questionable residents invite over 20 of their questionable friends and have a party in the pool and hot tub that lasts into the night.
Sometimes shady folks try to talk their way inside the complex trying to find ways of breaking into some of the interior units.
They are beginning some sort of construction and have been non-​renewing some peoples’ leases and moving people around from building-​to-​building. This has caused a little bit of crowding. It has also put into question whether I will be staying.
The walls aren’t terribly thin, but I can certainly hear when my neighbors are «intimate», particularly if they are being vigorously «intimate». It comes with the territory, being an apartment dweller, but some people take it too seriously and are quick to call security (who do not particularly care).
The pool area is often dirty and people leave bottles, cans, etc around the hot tub.
All in all, if you want to live downtown and these guys are leasing for less than a small fortune, you could do a lot worse.

Worst place I’ve ever lived. Moved in in August only to be told I have to move out in 1 – 2 months due to construction issues that were supposed to be fixed a month before I moved in. The manager is STILL waiting to hear from the owner about any compensations they will be offering to us. It has been a month since they told us we have to move and they still basically don’t know anything! Its so frustrating! We are still paying full rent! The elevators are slow as hell and there are support beams all over the complex that have been put up. There are cracks in the stucco and some areas look like they could crumble any minute. Its been a terrible experience that I wouldn’t wish on my worst enemy.