The Pane Pros

I had the same unresponsive issue as the others who tried to actually use the Groupon for these services. Calls and emails went unreturned. I finally had to call Groupon to get a refund, and when they looked up the Groupon number, I was told, «Yeah, there are a LOT of these with this vendor.»
Not sure who’s getting the 5 star service, but it sure wasn’t me. 1 star is too much for what I got.

Very unprofessional business. Had a voucher for window cleaning and had called and emailed them with no response for months. Finally was contacted by a partner and schedule an appointment. Day of, get a call that the owner needed to do the job since it was a deal voucher and would need to schedule with him. Emailed owner and was told that the voucher expired and would not honor it. I emailed him a copy of voucher that specifically said does not expire and refused to honor the voucher. So had to deal with deal company to get a refund. Ridiculous that this company is so difficult to deal with especially when they are trying to increase business with daily deal companies.

In reading the reviews, it appears these guys do a good job… IF you can get an appointment. Unfortunately, that is an almost impossible task. I’m going to have to echo the complaints of the rest of the one-​star reviews. I’ve attempted to make appointments with them multiple times to no avail. Sometimes they’d respond, but then I’d get the run-​around. I never actually managed to get an appointment, and now my Groupon is expiring. Their phone number no longer accepts calls… I assume they turned off the line because they got tired of hearing people screaming at them for being such irresponsible flakes.

Blaize, the owner, appears to be lacking a few business IQ points. His crew is fine. It took me 5 emails and 2 or 3 phone calls over 5 months to schedule these guys. Once here, they told me that one window really means one window pane. This is not explained anywhere on their website or on the voucher I purchased through Living Social. When they said they were done, I tried to call and then to text Blaize (no answer, delayed response), but when I demanded that a total of 10 windows, not window panes, be cleaned, the crew came through. They stayed and diligently cleaned 5 additional windows. The windows look great and several of them I would not have been able to reach on my own. Thank you guys, not Blaize. Oh yeah — back to him: Blaize did respond to my text message, stating «That’s how it is. 1 window 1 pane. Every company is the same.» To me, that seems like excuse making. It may be true, but I have never had my windows cleaned before; I am a new home owner. In any case, when you have a disappointed customer, you should apologize, not say «Oh well.» So, in conclusion, 2 stars because 1 star is the absolute lowest, and the crew earned a second star for their customer service and professionalism. I do not recommend using this company.

What a joke! I called to schedule an appointment to have my windows cleaned and provided dates. Was instantly told my dates were not available and I was asked to email instead of call when I could find new dates. I have emailed again and was informed that this company (Blaize) could not come to my house for 4 to almost 5 MONTHS!!! If you need your windows cleaned and can’t plan 4 – 5 months in advance to make your appointment, go elsewhere!!! I highly suggest to go elsewhere just based on the poor communication and lack of professionalism alone.

These guys are complete flakes. I echo all the other negative comments. They did a terrible job and never made it right even though scheduling to come back. They never came. Unfortunately we did not have a coupon and got ripped off for the full price. I also would give them 0 stars.

Wish I had read the reviews before I bought my voucher for window washing. I had one appt scheduled at 8:30 but at 9:30 got a call canceling. When I called the number to schedule another appt., the voice message says to email him instead. I emailed numerous times and left a number of messages but no response. I finally had to contact Living Social for a refund. I now can understand why so many businesses fail to make it.

Wish I could rate no stars. Like the other negative reviews here, Blaize re-​scheduled us multiple times and on the 3^rd time was simply a no-​show. Attempts to call and e-​mail were fruitless. No response. Luckily Groupon refunded our money, but the inconvenience of having to take time off work and prep our house for a no-​show was at a minimum a huge inconvenience to us and mostly detrimental to his name as a business person. He even had the audacity to send a blast e-​mail regarding his other business, apparently as a mortgage loan officer. Steer clear of this guy, he’s a total flake.

Apparently there are two companies with the same name. When I bought my groupon coupon I checked first and read great reviews. Unfortunately I got the other company. They were scheduled for 2:00 and when I called at 2:20 to ask if they were on their way or not, I was informed that somehow the appointment didn’t get into their schedule. They did agree to come out that day but with only two guys they were unable to complete the work. They said they would return the following morning but they instead returned the following late afternoon. Their job was less than average, their attitude obnoxious, and they don’t do what they say. Go elsewhere. Sorry that I used them.

I saw a prior reviewer say they wish they could give only zero stars and we are the EXACT same way!!! This is the most unprofessional company. I have never done a review before on Unilocal but this is worth it — please beware before you think of using this company. Super unreliable. They flaked and no-show’d on us twice in hanging our lights, then stapled up the job and actually blew one of our strands — we had to go buy more lights. Now, here it is the 22^nd of January and after numerous phone calls and emails of Blaize promising «we’ll be there, we’ll be there», the lights were STILL up so we finally gave up, bought a ladder and took them down ourselves. You can be we’ll get our money back. This company is ridiculous. NEVER one apology and Blaize’s word means nothing. And the kicker? When we got up there to take our lights down, we found several of our roof tiles were broken! Hmmmmmm…

I also wish I could give zero stars! The customer service of this company is awful! My Christmas lights were supposed to be taken down the first week of January, after I have already paid Blaize to do so! Well now it is the 19^th of January and my lights are still up. I have called and talked to Blaize and he has now promised 3 different times to come and take the lights down. All no shows and no calls! I urge anyone not to subject themselves to the level of disrespect that I have been given! Blaize is obviously looking for customers and not long term clients and at the end of the day, he only cares about the paycheck!

I wish I could give 0 stars. I’ve never been treated so rudely. After scheduling my entire day around this appointment, I waited for hours until I finally called and was told he’d sent the crew home. Didn’t call– didn’t email– nothing. And not another word about rescheduling. Absolutely unbelievable.

I scheduled an appointment to have my house windows cleaned over a month in advance for a party I was planning. Pane Pros failed to show to this appointment and were definitely a «Pain». I rescheduled the appointmnet for 2 days later, again they failed to show! Blaize did not answer his phone when I tried to call him and has not returned my call or email. Beware! This is not a reliable business. Now I have dirty windows for my party.

Finally after 4 scheduled missed appointments and arriving 1 hour late The Pane Pros crew of two arrived at my two story home to clean the windows. Obviously I am a patient person after so many no shows and enjoy giving people a break but I felt I had to write this warning on Unilocal.When I arrived home after work to inspect windows they had missed cleaning two main windows and left marks on several others. They did not return blinds to orginal down position and left dirty finger marks on walls next to each window.
Blaize has a lot to learn on customer service, communication and training his crew to do a proper job.

Great workers. These guys are very trustworthy and have been in the business for a long time. Hire them and then you do not need to worry about whether the job will be done right. I found their prices to be very competitive. Glad they were not a fly by night operation like a lot of companies out there.

First I had Blaize and Matt clean our windows which was great, but then he offered to refinish our deck. It looks phenomenal. He power washed it first and then let it dry before resealing it. I’m not sure if it had ever been refinished before, but now the wood looks just gorgeous. They are very conscientious whether it is a routine cleaning of windows or a more specialized task. They are really good.

We are getting our house ready to sell and had Blaize and his crew come out. They not only transformed the windows, inside and out, but they powerwashed the exterior of the house, and re-​screened many torn screens. They blasted out the gunk in the gutters as well.
They were meticulous with the windows, vaccuming out the inner track of our aluminum windows (which is impossible to get otherwise), and the windows absolutely shine. They took their time, rechecking the windows to make sure they were perfect.
The crew were polite, professional and very pleasant to have around. I was more than pleased with their attention to detail, and would recommend them to anyone who asks.

We needed someone with expertise to fix the gutters on our home. The recent storms wrecked havoc on them, and brought one of them crashing down. We tried to work with a few other Craigslist contractors, but almost all the others did not have a license or insurance (or simply did not respond after we inquired).
Pane Pros came out the same day to repair & clean the gutters. Weather forecast was rain for the rest of the week, so we had the gutters serviced in the nick of time. The gutters look great, and we could tell he was pro. We’ve had a few storms since he repaired our gutters, and they’ve held up well and appear to be draining properly. We’ll definitely use them again the next time we need similar services.

I discovered this company online almost by accident.
Last year I had purchased an industrial three story loft in Hillcrest.
While I enjoy the new modern futuristic digs and living here I have been blessed and cursed at the same time with soaring windows with 16 foot plus ceilings. Cleaning is no thrill unless you like cleaning up in the air on a monster ladder and fighting spider webs every step of the way. Not a fan of strangers in my home typically I decided it was a must to get some assistance. Some service providers are at their best when they are exiting your home not so with these folks.
Enter the Pane Pros. Blaize the owner is the All American friendly attractive clean cut guy next door. He is a pleasure to have in your household and a gentleman as his team members who sometimes assist on the job. Today was my second service visit. They cleaned every last inch up and down of very sliding door and window up and down. Best of all they got every sliding door track cleaned by hand with tools and a vac on every floor.
His cleaning services don’t come inexpensive. That said I would put his costs approx the same as any high quality reputable professional commercial cleaning service would charge having received estimates previously. Great to have someone I can trust to do the right thing in my residence, not worry who is working in my home and will finish the job superbly. I cannot recommend him highly enough. It’s like having a friend that knows how to maintain your residence.
Today was my second service visit with my life made easier and less stressful knowing someone has one of the least desirable chores in the house covered. I Plan to try out his power washing skills next on my outdoor deck as he is not limited to just cleaning windows. My neighbor next door in the identical unit saw his work and just hired him too dreading what I too have been avoiding for so long cleaning the windows for a few hours or longer! Streak free and clean the world looks a little better through clear glass again…
Thanks to The Pane Pros. Rock on!