The Reserve at 4S Ranch

This review that I am typing is long overdue. 4SRanch has been a pleasurable place to live and I really enjoy the Rancho Bernardo area. As for the customer service, Roxanne and Jackie are phenomenal. Their professionalism and genuine and warming personalities have made for pleasurable conversations. Sometimes I’ll come to the leasing office just to make conversation because they’re that awesome lol. Both Roxanne and Jackie have also made my transitioning from overseas back to the States very simplistic as it pertains to the leasing of these wonderful apartments. I respect these two women very much so, GIVE THEM A RAISE IMMEDIATELY!!!

Recently moved in and already wanting to break our lease!!! I took a look at the reviews and was skeptical about this place, but gave it a chance anyway. The apartments are okay but appliances suck. The dryer doesn’t even warm up, and the oven makes a cracking noise when using it. The Peking garage is so small — so if you don’t drive a compact car, good luck!
Also, the LEASING OFFICE sucks! They Don’t ever answer their phone. They’re so friendly when you’re signing your lease but when you have questions/​concerns, they don’t give two sh*ts. They’ll ignore you and won’t come up with any solution. This place seriously sucks. I’m sure you can find somewhere better that is near here.

Emma, Robin, and Roxanne make sure you’re treated fairly in the front office. Lived here for three years and love the pool, place, and services. Derek is great in Maintenance, always respectful and quick.

The Sares-​Regis Corp. is very fortunate to have Robyn on their management team, she possesses all the traits of a good manager and leader. She is competent, personable, accountable, trustworthy, honest, and care about her tenants. The Reserve is a great place to live with under Robyn’s management of her leasing team.

I’m so over this place, can’t wait for my lease to expire so I can move out. Been here 2 years and have tolerated all the nonsense only because the location is close to work.
PRO: Maintenance crew are a good group of guys and pretty responsive.
Water bill is sub metered.
CONS: Guest parking is a joke. Be prepared to shuttle your visitors back and forth between the Jimbo’s parking lot.
Appliances are cheap garbage. Loud noisy refridgerator, cheap gas stove and range (if you are a serious cook, you’ll hate living here), dishwasher is loud and slow, washer and dryer are the size of a thimble — be prepared to spend half your time doing laundry.
The office workers are friendly and helpful when it’s time to sign/​re-​sign your lease, but when you bring up any kind of issue, you are met with disrespect and a sassy attitude.
Extremely dog friendly neighborhood with little to no restriction and control. People have multiple large dog breeds living with them in their tiny ass little apartments. Sleeping in on weekends is impossible as you are woken up by the sound of a thousand barking dogs. Trails of dog urine in the staircases and walkways is a regular scene.
Sewer and trash cost has doubled since I moved in and there doesn’t seem to be any end to its systematic rise. Currently at $ 53 per unit, they don’t pro-​rate these charges, so if you live in a one bedroom, you get screwed every month.
The cheap bathroom fans are wired to turn on with the vanity lights. You have to listen to this incredibly abrasive noise every time you brush your teeth, do your makeup, shave, etc.
Overall, this place is not even close to worth all the money they charge you every month. Can’t wait to move out…

Great apartment complex and the staff are extremely helpful. The complex recently put in a dog park that my pups adore. The dog park has benches and a shade cover.

I have been living here a few months now and absolutely love it! First of all, when signing the lease I felt all staff were extremely nice and helpful. Both Alondo and Terry went out of their way to explain things to me and guide me through the process step by step in such a kind way. Alondo went above and beyond to help me get my financial documents settled so I would have no problems. I can’t say enough positive praise about the staff.
I enjoy living here. It is clean, quiet, safe, and the apartment is beautiful. The only negative thing I have to say is that the washer/​dryer is horrible. Very old and therefore I have to do tiny loads at a time to get the job done because they are so inefficient. These tiny loads of wash make me use more water overall and its very frustrating.
But I would renew my lease at this point. In general very satisfied.
Thank you The Reserve at 4S Ranch!

We have been living at 4S Ranch for a year now and just renewed our lease for another year.
We are very impressed with the service here, specialy the way Jonathan in the front office, has been tending to our needs be it big or small and making us feel right at home from the first day.
We are located right near a shopping complex which is within walking distance.
The facilities here are fab and we enjoy the pool and gym.

Jackie from the Reserve helped me find the perfect apartment. I was not the easiest customer to deal with but she was very helpful and supportive of finding the best apartment for my girlfriend and I to move into

I am a resident here at The Reserve for more than 2 years now, proximity to good schools and shopping center with in walkable distance makes it very convenient living here.
Team members here at Reserve are very helpful especially Jonatan, who helped me resolve an issue very diligently. He is very friendly and understanding person who is willing to provide excellent services.
Thank you Jonatan!

I just signed my lease for my second year here, and this place has improved a lot since I first signed my original lease a year ago. I wasn’t planning on staying, however the property had been cleaned up and looking much better! The the rent I pay and the amenities I receive with my rent, this is the best deal in the area!
Jonathan in the office is WONDERFUL! He made my lease renewal a breeze and is always eager to help where he can. The office staff is helpful and friendly… going into the office never seems like a chore.
Here’s to another year! Really looking forward to that dog park

I have lived here for 2 years. Everything is more than fine.
Jonatan is the best person to deal with.

I have lived at The Reserve at 4S Ranch off and on since 2008. I have had mostly great experiences and treated very well by all of the staff on every occasion I needed help or had a question, complaint, or issue to be resolved except for the time period of late 2013 and early 2014 when the property went through a huge turn over and change of ownership. Every transition to a new apartment for reasons of increased or decrease of space needed the staff has been extremely wonderful making every move seamless and timely. I am in the process of making another transition into a larger unit and Roxanne has been thorough and very accommodating which is making my busy life able to get my move done it a timely manner and less stress. Roxanne, is always positive and friendly and extremely helpful. I am so happy I get to work with her through this move,

I’ve worked with lots of rental communities, and The Reserve has always been top notch. Their apartments are very spacious and quiet. The grounds are well kept, which is nice as this is a pet friendly property. Not only is the location ideal (with a Grocery store and other shops within walking distance), but the staff is a pleasure to work with. Particularly Derrick and his maintenance team. Derrick is always attentive to my needs, and assists with questions even when they are not maintenance related. Terry in the leasing office is also very friendly and helpful. If you are on the hunt for an apartment in the Rancho Bernardo area, I would highly recommend the Reserve.

We lived at The Reserve for ~5 months in the single bedroom apartment, and we enjoyed it. The community features (two pools, gym, community kitchen & meeting room, viewing room, office with public computers) are all clean, nicely maintained, and very convenient.
The staff in the leasing office was friendly and forthcoming — Jackie in particular was a always pleasure to deal with. The maintenance staff was friendly and professional as well, not a thing to complain about (well, we had only one incident, with the food waste disposal was very noisy, and it was promptly taken care of — they replaced the whole unit, all done).
The neighbors in our building were friendly and reasonable people, never had a problem with any of them. Yes, sometimes we would hear some music, or a dog barking, or children playing. It was totally normal, and never at night.
The apartments are equipped with a full set of appliances, and those are the only thing that keeps me from giving The Reserve a full five star review: they’re all good quality but at the «builders» basic end of the spectrum. It would have been nice to have a fridge that has a water dispenser with filter and larger freezer, for example. The dishwasher and fridge are rather noisy when running, which doesn’t go too well with the open floor plan of kitchen and living room.
The immediate surroundings of The Reserve offer plenty of restaurants and shopping, it’s fantastic that everything is easily within walking distance. Super convenient.
I wouldn’t hesitate recommending renting at The Reserve to my friends. Compared to other rental apartment complexes with similar prices, we found The Reserve to be more upscale, newer, and complete.

Names Renee, and I visited this place today. I had a great experience with Roxanne Clipper. Even though there’s a waiting list for this property she was very helpfully and knowledgeable about other properties with similar requirements. If your looking for a place with great amenities and overly comfortable neighborhood The Reserve at 4 S Ranch is the place to visit.

Stayed here as a temporary place during my relocation. The apartment was nice, had plenty of space, but then it was just me in a two bedroom.
Thought about staying long term but the garage is so small and the areas to turn into made it almost impossible to got my Equinox in. Ended up parking it outside.
Mixed experience with the leasing office. The First Lady we spoke with was great, really tried to answer questions and was helpful. The other made it seem like we were annoying her and never cracked a smile. She actually ignored me at first and looked at me like I was street trash or something.

Currently been waiting over a week to get my air conditioning fixed. Absolutely ridiculous. For the amount of rent we pay here I shouldn’t have to call the maintenance line every day to try and get someone out to my place to try and get something fixed.
Oh and how could I forget about the parking. So there used to be a lot more visitor spots, but they took them away and they are now spots that residents have to pay to park in. So there are now probably around 20 – 30 visitor spots around he whole complex. Good luck finding one after 4:00. On top of that you need a visitor pass to park in a spot or your car will get towed. So if your guests arrive after the office is closed you are shit out of luck. This happened to a guest of mine. He drove from Arizona and arrived late at night so the office was closed and we left for a flight early in the morning so again the office was closed and he couldn’t get a pass. As a result his car was towed and he had to pay around $ 300 to retrieve it. Your guests have to park in the neighborhood across the street clogging up their streets.
The garages are so tiny that I’ve seen probably four people scrape their cars getting in and out of them. And on top of that they are really loud. There are kids running around here that don’t live here that have harassed my dog who was sitting on the patio (throwing rocks at him, yelling at him to try to get him to bark etc.) We can constantly hear garages opening, kids screaming, and people thumping on the floors above us. Save your money and live somewhere else.
Update: The maintenance came and «fixed» my AC and now it is dumping water all over my carpets. I had to call in sick to work today to make sure this issue actually gets resolved. And the office and maintenance could not give a damn.

I’ve lived here at The Reserve going on 6 years. I have seen a change over in the staff throughout the years, but I haven’t had 1 problem with the office staff or maintenance crew.
Anytime we’ve had a maintenance need, it’s always been taken care of within 1 day or 2.
It is definitely not the cheapest rent you’ll find, but I believe that you get what you pay for.
The amenities, & central location to the 4S Commons really makes it convenient.
The Reserve always seems to be having an event, such as a boxing or MMA showing in the theater, so that one can enjoy a break from paying for Pay Per View.
My kids & I look forward every year to the Annual Luau at the big pool. The Reserve Always provides food, & drinks, with family games & a cool raffle for all to enjoy.
If I could change anything it would be the $ 500.00 refundable pet deposit. I think it’s a bit extreme, since there’s already an ample deposit required just to live here.
I would personally want to show my appreciation for Emma in the office for never being less than professional, Jonatan, for being so kind and always quick to offer help in any way possible, & to Derek for having the most amazing maintenance staff in North County.
Being a business owner myself, I can appreciate value & excellent customer service!

Never been a victim of discrimination and racism until I moved to the Reserve, not only by neighbor but also by management (Beatrix & James), event occurred in 2013.
It was a life changing and a very difficult experience to go thru the last months of my BA while dealing with this situation, I was barely home yet I managed to receive «noise» complains while at school or while sleeping.
I also lived the moment of the downstairs neighbor (only person complaining about us) knocking my door (aprox 8pm) and getting in my husband face after a long day at work while we were trying to have pizza because I had no time to make dinner due a school day of 7am-​7pm.
I was actually happy when she knocked, I thought we would be able to resolve with her and that I was going to be able to get clear that if she was getting noise to her apartment at 5am it wasn’t me, however she began screaming and pointing her finger to my husbands face. Luckily my husband has good manners, any other guy would have reacted differently when being attacked like that. After the door moment she went down stairs to her apartment slammed her door so hard that it made my door and fridge wiggle and still not satisfied she started hitting my floor (her roof).
This lasted for an approx period of 3month.
She did everything like management told her to do so, so that they could have me move out, complaint after complaint she even accused us of leaving dog feces at her door, who has time for that … honestly !! Only someone like her would think of something like that.
Management never even bothered to come into my apartment and check, I had a 32inch TV that I barely used because I was busy living my life, me and my husband have our own business.
I moved to the reserve and decided to go from a 1300dlls rent to a 1700dlls rent because it made my commute shorter and allowed me to run my business and go to school in a plus of sleeping more.
I feel her apartment was stuck in the middle, she had someone on every wall however I guess when she learned that we were Mexican she decided all noises where coming from us. This begun 3 months after I moved to the reserve, I guess thats when she saw me and saw that I don’t have colored eyes like her.
Reserve apartments due lack noise reduction treatment and that is why I lived on the third floor so that I would not have anyone stepping on my roof, when you live in apartments some noises can not be avoided.
I also tried reaching corporate, left several messages and no response.
After having a major breakdown of crying along with a neck rash that was produce by stress me and my husband decided to move out, we are bigger and better than them and they weren’t worth the time.
(I will go into more detail when I have additional time to write MORE events from the hell me and my husband had to live while at the reserve)
Wish Unilocal had Negative Stars !