Time Warner Cable San Diego

Time warner internet is not the best but are expensive.
Their app is user friendly and fast, but I have to use it to reset my internet way too often. At least once a month i have to do this.

Writing this review after a week of less than 50% of the time Internet, which was apparently supposed to be 30 kb/​s. And it makes me wonder how is this not a scam. How can the company charge so much for something this bad? I try to avoid writing reviews when I’m pissed off, but it is over the top. No one ever should waste their money on TW. This company has no clue how to do business. Or who knows maybe they are the ones who actually know how to get your money offering very little in return.

OMG could there be a worse service provider? I understand off-​shoring customer service, but why not pay the extra $ .10/​hr and get someone who made it past the 4^th grade. TWC is trained to blame the customer’s equipment. They blamed my internet provider… Hello!!! I Am with TWC dumbass! The funny thing is that I was on a cellular hot spot not TWC’s crappy Internet. I encourage you to read a book, walk the dog, anything that allows you to avoid this company who could care less about their customers. Negative stars.

TWC is alright. Cuts out like almost everyday for a little. Sometimes the recordings dont work. I have a ps3, and will host games for Call of Duty and out of nowhere it will drop everyone, or time out or lag out. Not cool. But at least On Demand is good… sometimes.

After signing up 2 weeks ago due to a move within San Diego, I just cancelled all my TV, wireless and phone service with Time Warner.
The «Whole House HD DVR» is not a WHOLE HOUSE DVR. You can only record on one box and the rest of the house can watch those recordings. This is not A WHOLE HOUSE DIGITAL VIDEO RECORDER. It is ONE recorder AND A WHOLE HOUSE PLAYING option. NOT what TWC advertises and not what the rep on the phone who sold it to me said. I specifically asked as I wanted to record and pause in every room.
When I called today to disconnect service the agent tried to bully me into higher price threats to just have internet without TV. She was adding on extra dollars that were not accurate. I wrote down everything she said and read it back to her and she was very inaccurate.
Also had to have one receiver replaced 3 days after it was installed as the high pitched buzzing was horrible. New one doesn’t buzz at all.
I just wrote the FTC.
Total waste of my time. Now to find how bad or good U Verse is as they are my only other option here, and go back to direct TV that I loved.

Too expensive, especially with such poor customer service.

After two years with Cox internet and TV, I recently switched to Time Warner internet and TV.
The reason for the change is because I moved to an apartment complex that is locked in with TWC. I am paying the exact same price for TWC as I was with Cox. And let me tell you, TWC internet and cable are horrible.
With Cox I was getting internet speeds of 100 mbps down and 20+ mbps up. With TWC I only get 50 mbps down and 5 up.
The HD signal from Cox was OUTSTANDING. The HD signal from TWC looks like an up-​converted SD signal. I mean it is just awful!
Also, the guy who did my installation was lazy as all hell. He didn’t even tack down the cable he ran along one side of my bedroom. Luckily I caught him before he left and asked him to tack it down. Since this was the day we just moved in, I was too busy to look over his shoulder, so I took his word for it when he told me he tacked it down. After he left, I went into our bedroom to see how it looked, I noticed he only tacked it down about once every 5 – 6 feet! He also kept complaining about the next job he had to go down and how bad he didn’t want to go.
What a rip-​off. If I could get Cox here, I would. Cox is available in the area, but our complex has been locked in by TWC and U-​Verse.
I have had U-​Verse in the past and it was the worst customer service and bait and switch company with which I have ever dealt. That is why I chose TWC this time.

When I moved from Massachusetts I left Verizon Fios, Comast, and Cox Cable in the rear view and was struggling with it. My girlfriend and I had no idea what cable providers were out here. When Time Warner was suggested to us from the apartment complex we were living in we said ok and called right away. The appointment was late and then never showed up. I took a whole day off to sit in my apartment with no cable, no internet, no phone (other then my mobile). They told me that they had an emergency that they needed to get to. Once they finally showed up the next day it took them almost 2 hours to install everything in the 800 sqft apartment.
Ok so i have my cable… or do i? every time we turned on the tv it would cut in and out drop the signal. Delete recorded shows. Not change channels. The on demand button on the remote was a shuffle button and switched between channels. The wifi was coming through as dial-​up speed i know this because I tested the speed (i purchased the highest download speed they offered). When I called to ask why the speed was so slow they said it must be my laptop or devices and suggest i upgrade them. I know tech… it was not my devices.
So finally after months of missing shows and poor internet i canceled the service and signed up with ATT Uverse. It was the best decision I made in my life. It was crystal clear, speed of the internet was amazing i could stream movies on 5 devices at a time and have thetas on and it worked like a charm! Best cable service I have ever had. I swore up and down I would never get rid of it.
Until…we had to move again…
We moved to an apartment building that has not yet been set up for ATT Uverse and only is set up for… you guessed it. Time Warner…
We signed up and have been miserable since the switch back to Time Warner. Internet is terrible, Cable is cutting in an out every couple minutes. Can’t stream TV and Movies.
Do yourself a favor and never buy this service I would rather have nothing at all then have this. Unfortunately I need internet for work, otherwise i would dump this joke of a company faster then they could even realize what happened.
Horrible company.

We have been using time Warner for our internet at our house here in San Diego. We have the best package that Time Warner offers and our service still sucks. I can barely use WiFi in our house. I do not know how a company is still able to operate with such terrible reviews, and poor customer service.

We moved to San Diego September 17^th 2014, after looking at our options which were few, we settled and went with Time Warner because my husband wanted the Dell 2 in 1 they were offering with new service. To get it, we were told we needed a certain package and had to pay on time for 3 months, then it would automatically be sent out. We dealt with constant issues with our boxes going out, resetting them almost daily, paid for 30 mbps and were lucky to get 15, which surprised their own tech. Yes, he said we are incapable of getting 30 mbps, but they had no issue charging us for it. So, towards the end of December my husband calls to check on the status of the Dell, and was sent a promo code that expired in November, after over 2 hours on the phone he was told we needed to send our last cable bill from our previous company, and that was the reason we didn’t get it. He explained we were never told this, and that our old company was in Jacksonville FL. Todd told us we were not only eligible but were entitled to get it. He told us to call back in 7 days for an update. 7 days later called back and spoke with a supervisor named Katie, and had it escalated again since she said we were not entitled because we didn’t send in a previous bill. Once again, husband explained we just moved here, and don’t have a cable bill from FL that was canceled 4 months ago. Next we spoke with Antonio 7 days later. Antonio told us we would hear from someone within 24 hours to resolve this. 3 days later no call, and we are back on the phone. Husband just told Tony to give him a manager or transfer him to the cancelation department, and Tony didn’t hesitate to transfer him to cancellation. That’s some shady customer service. SO, if you want to overpay for really bad service, be lied to, and basically be treated like garbage go with TIme Warner.

Once again Time Warner Internet is down. You call them for information and all you can get is automated mumbo jumbo. I hope a company can come along (Google Fiber) to drive these guys out of business. Even when it is up and running the speed is very slow and the bandwidth is ridiculous. I’ve had faster and more stable internet in 3^rd World countries. One would think that by living in San Diego with all the high tech industry we could at least have decent internet. Do you hear my pain Google?

I don’t understand how a business can go into your checking account and withdraw a large amount of money without my authorization. I had the monthly auto pay, but cancelled it several months ago. Yesterday I’m going over my bank statement online only to realize that TWC took money out of my checking account without my authorization. When I called them to ask them how they can just go into my account and take money without my knowing or giving them permission, the «customer service» guy on the phone told me I had just signed up for the auto withdraw 30 days ago. That is so far from being true. I haven’t even contacted them before yesterday for months. Just beware, check your statements and check them often if you use the TWC auto pay. They apparently can do whatever they want.

Come on Unilocal… you need a 0 stars. The most HORRIFIC service of any company I have ever dealt with. Not going to go too much into details but basically I was going to drop them because I finally got another option (Directtv thank GOD!). They offered me the world to stay so I decided to for a short while. They not only didn;t give me what was promised, they took channels away.
I spent the next 2 weeks, 4 phone calls and 3 hours trying to get back the service I had prior to calling. Then they finally told me they can’t honor the original offer I was promised. Canceled service on the spot! Have Directtv… never been happier! Time Warner in the bate and switch master and designed to confuse and do anything in their power to take you around in circles until you give up. RUN… RUN away and go to any other provider because they are the bottom of the food chain!
fyi, they say they record the calls, but they can’t access them soooooooo… worthless. I recorded the call and offered to play it back and they said it doesn’t matter. and that they don;t know if it’s official…

SO frustrated with TWC. Tried to go to «contact us» after talking to a rep on the phone about how my service is not working AGAIN! Could NOT get to contact them no matter what I chose. Their people are so nice on the phone, but I have had it with the cable. I am going to Dish. A service man came out this morning and Cable was fine afterward. Had it on for a few minutes this afternoon and out it went suddenly. Rep worked with me over the phone, to no avail. Soonest someone can come back out is 24 hours from now. Ridiculous. I would not recommend their cable to anyone. They were trying to update today and improve signal, their request. Problems have always been ongoing. I would love a refund of the cable bills I have paid over the last many years! I don’t even want to give one star.

Time Warner is absolute worst.
To expensive like all the cable companies in the area AND they SUCK as they will not listen and try so very very hard to keep you in a bundle.
They must have some sort of rule or incentive to keep the bundles.
I asked 5 times to drop all TV and just raise my internet speed and it took 40 minutes after I had to be transferred to remove the TV and each time I requested the guy had to talk to someone before he did it.
Customer service SUCKS.

I hate time warner with a passion! How are you going to offer a boxing fight and it never works? Haven’t they figured it out yet? Isn’t this they’re line of business? They suck!
Love how they rape you with high charges as well.
They suck, they suck, they suck!
I hope the CEO of time warner reads their Unilocal reviews! I’d rate them a 0 if I could!

Horrible! No matter what service we’ve attempted, their hardware and software is a bunch of junk. We eventually swapped to Directv and achieved something amazing… a reliable product. We decided to keep their Internet and it’s been nothing but problems.
We upgraded to 50mbps and for the first couple months we averaged 30mbps… we contacted TWC multiple times, but no lasting fix. Bought our own hardware and achieved 50mbps. BUT, the last few days the service keeps dropping out… Wow! Big surprise… can’t bear the thought of calling to get it fixed. If only FIOS were available.

I had internet through Time Warner for over 2 years. Bare bones (cheap) to stay connected to the world is all I need. Service itself was as expected with no problems. To make a long (and frustrating) story short: The price for their minimum speed internet more than doubled, despite the fact that my initial plan was not a promotional rate. I will spare you details about the BS customer «service» put me through on multiple occasions. It boils down to the fact that they will nickle and dime you for everything they possibly can until you are so fed up you call to cancel, at which point, they will offer you another promotional rate if you stay with them.
What kind of way is this to run a business?
The costumer service rep I spoke with when I cancelled, informed me that this was the status quo in the industry. Unfortunately he is right.

Look ! When are you people going to wise up and drop cable and start using free over the air antennas and just give up those extra idiotic channels on cable. Local channels, PBS, many movie and classic TV channels can be yours with the cheapest UHF antenna. Don’t have a flat screen? No problem, just get a converter box and use that for HD reception. You’ll be surprised how good it is. Like football? Its free too.
Spend some time at the library, go for a walk, read a book or magazine. Every time they drop more of your favorite channels, are you just going to lie down and take it? I say hell no !
Talk to your friends and neighbors and drop TW and their greedy corporate whores.

If you like run arounds, being bent over a barrel, then treated like an imbecile — sign for up for TW internet. If not, find another provider. These guys are terrible.
1) 3 years ago I sign up for TW Internet and phone. Upon install they disconnect my modem and router and install their own. I say I’d rather use my own modem and router. The installer says I can use my own router but the modem has to be there’s since it’s telephony. Plus, it’s free so it shouldn’t matter to me. I agree.
2) One year a charge for $ 3.95 per month mysteriously appears on my bill for «lease modem.» I call to ask what it’s all about and they say that’s the charge for the modem that used to be free. I ask how the hell can they start charging for something that had always been free without notifying me. He says «we notified you on the bill.»
3) Today i get an email that they are raising the lease modem fee to $ 5.95. I call to ask:
Me — What I can do to avoid the fee
TW — Get your own modem.
Me — OK, I can buy the modem you gave me on ebay for $ 25 so I’ll just get that one. Even though I’ve already paid you $ 50 over the past two years in «lease fees.»
TW — No, that won’t work. You have to buy one of these modems — which cost $ 80+.
Me — Why cant I just send you back «your» modem and replace it with one from ebay — it’s the same exact model?!
TW — Well, we don’t allow it.
Me– That’s ridiculous. Seems like you’re tryinig to make me compare the lease fee against an insanely expensive modem to make your deal look better. But OK, fine, I’ll play along. If I buy another modem on your list then what?
TW — Well, we’ll leave the modem you have at your house and you can install your new one.
Me — So, you’re going to leave the modem I have now but you won’t let me replace? Even though I’m buying one off your list?
TW — Right! So you’ll have two modems. One for phone and one for internet.
Me — Uhm … so why the hell do I need another modem in the first place?
TW — To avoid the lease fee charge.
Remember, the lease fee charge wasn’t being charged in the first place and I was told to get rid of my old modem since the one they’re giving me is «free.»
These guys are charlatans. Take your business elsewhere if you can.