Towex Towing

My car randomly died on the side of the road; (Keep in mind that this was the first time this had ever happened to me) I was very nervous and did not know what to do. After a couple min, I realized I had AAA auto insurance and called the number so they can TOW my car. Towex was the company that got assigned to my tow and they reached out to me right away and let me know how long it would take for them to arrive. Don the driver arrived within 30 min and was very kind and friendly and helped me get my car to the dealership. You guys are awesome! Thanks again

Today at the corner of Robinson and 10^th at 2:55 pm, one of your tow trucks had a smart car loaded and the driver was texting or playing on his phone while driving. Unsafe driving practices are never acceptable. Especially with a huge truck that weights that much. This is not what we want in our community.

My car just died on the freeway, Stan with Towex Towing showed up so quickly after I called AAA that it made a bad situation so much nicer. He was so nice to me, did exactly what I asked with my car as far as trying to jump it prior to dragging it onto the flatbed. He was then able to drive it onto the flatbed which I know was so much better for my car. I really appreciated his kind manner and not that I would ever want my car to die in the middle of the freeway again but I would want him to personally show up if I ever needed a tow again! Thanks again Stan, you were amazing!

Great company to work for. Too far of a commute for me though. Professional straight to the point business. Owner and staff are very friendly and easy going. They recognize and prioritize their customers very well. Would love to work for them again.

So I was bringing a customers car back to them not realizing that her vehicle had 30 miles before empty. I was not familiar with Rancho Santa Fe at all… Made a turn here and there looking for a gas station to find the cost one was 5 miles away only problem was I had been driving on 0 miles till empty for the last 10 minutes so 5 miles want gonna happen.
Pulled over called AAA they said about 30 minutes, ugh ok. I was delivering the vehicle after work so I was a little frustrated in myself lol not stopping when I had exited the freeway. Phone was dying, out of gas, and of of work haha. 7 minutes rolls by and I see lights in the rear view.
Alex was pulling up and gave me 2 gallons in a jiffy. I was super happy it was quick and easy. Not to mention he knew right were I was going and told me exactly how to get there.
Alex was super friendly and I was happy that he got me and my customer back on the road.
Thanks again.

Take my advice. Any time you’re dealing with a tow service, be sure to call them back to remind them of your situation. It’s very common for them to completely forget about you. When that happens, the 30 minutes they told you it would take becomes over an hour :(

They said they would take ½ hour to pick me up. 55 minutes later I called & the guy had trouble finding my name, then said they would send someone in ½ hour & I was only 3 miles away, so I cancelled. Just be honest on how long you are going to take, especially when someone is stranded so they can at least grab a cup of coffee somewhere… the other place sent a guy within 15 minutes, 5 mins less than they predicted.

If I could give a score lower than this I would. I called AAA and they sent Towex out to open my car. The driver never showed, but called AAA to say the job had been completed. The operator on the phone immediately defended the driver. AAA should drop these clowns ASAP.

Battery died on wife’s car. AAA came, jumped it, said they felt battery wouldn’t hold charge. Correct. Said they had a mobile battery service. They came out to test battery, sure enough after six years it finally died.
Omar came within 30 minutes, had the battery installed within 30 minutes and we were on our way. Service was great and professional.

Battery died on the way to my wife’s birthday dinner. Used AAA and they contacted Towex. Mark got there in no time, checked my battery and replaced it. I was back on the road and made the dinner. Mark was professional, very knowledgeable and gave exceptional service.

This is the best towing company in San Diego. The driver was so efficient, polite and timely. The driver also saved me money by pointing out that AAA had made a mistake by having my car towed to a service center that did not do auto body work. She was right, I called AAA back and we had out car towed to the correct facility. Thank you Jesika!!!

I have now used this company twice — they’re the towing company (towing, tire changing, car locksmith, etc) referred by AAA in my area. They changed my tire once, and another time I called them to unlock a car door on behalf of the business I work for. Both times service was prompt, extremely skilled, and very friendly. Thank you guys so much!