Ulta

Great prices & great selection of varied items one uses. Great cologne & perfume samples! Well worth 5 star rating. Parking lot can be a challenge, but great location for one’s «one stop shopping» mall. Friendly & helpful staff.

I’ve gone to other ultas and some staff are annoying and not helpful at all. The security opens the door for everyone coming in and out and is very nice. Came to get my brothers hair done for his graduation and angel was great with him.

I ordered some makeup online, and some of it arrived damaged, opened, and visibly used. The box packaging was intact, so USPS cannot be blamed. I took these damaged items in to exchange them. I told the employee what happened, and told her that the items had been opened, used, tampered with before Ulta had shipped it.
Well, after the exchange was complete, I looked at the receipt, and noticed that she had marked the ‘reason for return’ as ‘changed mind — return to shelf’. Now, I am sure that NO customer wants to buy used cosmetics, because it is UNSANITARY. I clearly told her the reason why I was exchanging it, and I am shocked that they would put it back on the shelf. This really makes me question how sanitary their products are, and just how much of the stuff on their shelves is returned items that could potentially have bacteria or skin fungus diseases in them. Yuck!

I’ve been in this Ulta twice. Both times where either the cashier doesn’t know the sales that are happening or the displays are incorrect. I’ve also had point on my Ulta card and the salad associate never asks to apply my points to my sale. Even though this Ulta is very convenient to my home, I don’t know if I’ll be back.

Made an online appointment with Angel yesterday to get my haircut before my graduation on Friday. I have been to this Ulta before, but not for any salon services. I got the signature haircut, which includes a deep conditioning treatment for just $ 10 more than the normal haircut. Angel did an amazing job, and even offered to curl my hair for my style. She was so friendly and easy to talk to, and my hair looks great! I just needed a trim to polish things up, and it was perfect, not too much length taken off but enough to freshen up my split ends. After my haircut, I decided to go by the brow bar to see if they had an opening. I got an eyebrow and lip wax from Brenda and my brows look amazing!!! Such a huge difference and Brenda really took her time to get them perfect. I really appreciate the high quality work I got done for such a decent price. I will definitely be back next time I need a quick hair cut or my brows done! Thanks ladies!

I’ve been to all the Ulta’s in SD county and meh this one was average. Fully stocked on the shelves so I appreciated that. Nice new section of NYX and stocked.
I know customer service jobs suck but please FAKE it till you make it to something better in life. The cashier woman challenged me on the use of my coupon. LOL I’ve a platinum member for years now … uh… puh-​lease. She never offered for me to use the points I’ve accumulated. No smile. No nada. Please. Fake. IT.

This location has a great selection compared to their other San Diego stores, but you can’t beat their online prices, which are sometimes better than in the store, and the only reason this rating isn’t 5 stars.
The salon is fantastic and you won’t be able to beat their prices for a great cut. I have been seeing Jen for nearly 3 years and she is the best. However, in a pinch I have seen other stylists when she was not available and have always been happy with the results.
The best part is that you can always find at least a $ 3.50 coupon online for products (as long as you spend $ 10) and they have a free rewards card that gives you extra discounts; and yes, all the salon services count toward your rewards.

Hortencia is amazing and fun. My 3^rd color and style with her and she is dedicated to making her client happy. I have had times where color takes lighter at the roots or ‘hot roots’ and unlike my past experiences at other places, she never hesitates to take the time to get the color exactly right.

conveniently located for me so this is the Ulta that I frequent most. I am a makeup addict so come in at least one time per week, whether it be to browse, test out new products, or stock up on my favorites. I came in last week and decided last minute to get a haircut at the salon here. Bethany was my stylist and did a fabulous job! my hair feels healthy and looks beautiful! she took off a good amount of hair, which always makes me nervous, but I left feeling confident and happy with the turnout.
the only reason my review is less than 5 stars is the customer service on the floor and at checkout. many times, I have been disappointed in the knowledge or friendliness of the employees who have helped me. either not knowing answers to makeup questions, speaking with one another rather than helping customers, or being short/​unhelpful at the register. there have been other instances where I was helped happily, but the past few times I have entered… it didn’t feel like the Ulta customer service I am used to!

I liked the store and the variety of hair/​beauty/​make up products. The store is clean and organized. My only concern is the customer service. The only cashier was sweet and greeted with a smile on her face but the rest were sour lol i can’t say anything about the guy in the front end because he looked like he was being trained by another employee. I came in (it wasn’t busy) and no one greeted me, I needed help and no one helped me, no one asked how I was doing or if I was looking for something in particular. I had to interrupt an employee who was just standing there doing nothing/​listening to conversations and I ended up asking her about a product I was interested in. I was nothing but kind and they were walking around with a bitter face.
Tip: be kind and professional at all times when working. Acknowledge all customers no matter how they’re dressed or how old they are. You never know if a customer could be a mystery shopper. You could learn a thing or two from that nice cashier. :)

Janelle at Ulta in Point Loma is a very talented hair stylist.
She is professional and makes my hair experience fun and relaxing. I have been going to her for over ten years now and I have always been happy with the outcome.
Her extensive knowledge and experience with color is second to none. In fact, I went in to see her at Ulta this past week and once again she did an amazing job. My highlights and color are perfect and my new haircut looks great! I would highly recommend her to anyone looking for a great stylist!

Standard Ulta store — each enough to find off the interstate — plenty of parking — employees were helpful in suggesting some dry shampoos (my reason for shopping).
Nothing much else to report — they have tons of hair, nail, and makeup options.

I don’t really rave about going to stores unless customer service is great. Tiffany helped me find everything I was looking for and was extremely helpful! I would definitely recommend this location and their amazing staff!

Annie is AH-​MAZING! I have been searching for a hairdresser for months and was highly disappointed with every person I used. Annie knows what she’s doing and she makes you feel like you’ve known each other for years. She took the time to show me what products to use and how to style my hair. Thanks Annie! I love my hair!

Ask for Bethany, she is a wonderful stylist. I showed her pictures of what I wanted, and she ACTUALLY cut my hair just like them. I have very fine, thin hair that is problematic to say the least and I think I just got the best haircut of my life. She’s charming, professional, thorough and listens closely to what you’re trying to accomplish. Do yourself a favor and ask for her.
BTW this was the first time I’ve tried an ULTA salon, and since I travel so much it may be my new place to go when I land in a strange city.

This is the first Ulta I’ve been to where I was NOT greeted upon walking in. Thats not the reason for the 2 stars though.
Anyways I came in to return something. When I got to the register, I told the cashier that I needed to return the item I purchased, and her face went sour — she might as well have rolled her eyes. She asked me whats wrong with it and I said «Nothing, its just not the right one for me». She let out a small sigh under her breath as if THIS WAS AFFECTING HER. During the whole transaction, she did not make eye contact with me at all. After the transaction was done, I said «thank you» and she didnt say anything. So I said «have a nice day”-and STILL NOTHING. I work in retail and I know how to fucking give good customer service; ITS NOT THAT HARD, so why is it so hard for her to do the same? I didn’t see a name tag, but she was like 5’4−5’6, petite, and had her black hair in an updo.
I’d love to make an excuse for her and say she was shy or in a bad mood, but no. She was just rude towards me for some reason. She was perfectly friendly and cheerful with the customer before me, so why should I be treated any differently?
Never coming back to this location, because for some reason, I’m clearly not welcome.

This review is for the salon. Jennifer cut my hair. She was friendly and gracious. What I appreciate about her was that although she suggested products to me, she wasn’t being pushy or forceful in suggesting it. She simply showed me the products she used in the display and said that after a day see how my hair reacts to the products, if they work and I like it at least I know how the bottle looks. I hate it when people push products onto you.

JEN at Ulta in Point Loma was absolutely amazing! I think she was so professional and extremely friendly. I (like every other woman in the world) get real nervous when going to a new hairstylist, and she made me feel very comfortable. After the wonderful experience I had (I got a partial highlight just to lighten up my blonde roots), I will definitely be coming back to only her. She is very open and honest, and I like that. I didn’t feel like I was being hustled, which sometimes happens unfortunately; stylists trying to do more than they need to (like haircuts, deep conditioning, etc.). She didn’t need to «up-​sell» me, because my hair was healthy to begin with. I definitely will be going back only to JEN! Thank you girl!!!
Love Always, your Chicago Girl!

Went in for the first time today needing to return something I had bought; they took the return no questions asked. I then bought some other stuff and the transaction was easy breezy.
The staff were very friendly & helpful; I was looking for a new self-​tanner and a lady kindly approached and asked me if I needed any help. I asked her for her input on self-​tanners and not only did she make a recommendation, we also had a friendly chat. The environment is fresh and clean, and offers a variety of high-​end, luxury beauty products, as well as drug store products. Look online for their 20% off any purchase coupon on their website before checking out. This coupon is mostly valid only with drugstore products, but worth a shot to show it to them every time. Ulta usually alternates between 20% off or $ 3 of $ 10 :)
This Ulta is located in a plaza with a Sprouts, TJ Maxx, and Starbucks… so you could essentially get all your shopping done in one go!

I’ve been in this place quite a bit lately.
I’m not big on makeup and hair thingys, but I go through phases when I want to be better at being girly, so I come in here and play around. lol
They have a variety of cosmetic lines, from higher end brands to drugstore brands. Same goes with hair products. They care salon products and drugstore products and have a wide variety of hair styling tools: hair dryers, straighteners, curling irons, curling wands, etc…
Oh and great perfumes and colognes!
The staff is always very friendly and helpful. The prices are reasonable.
And ladies, if you find that you picked out the wrong shade of foundation or whatever, you can always return it! I love that about this place. So you don’t have to worry about walking around with a super tan face on a white body and vice versa! lol
Only down side is parking… it’s in the same shopping center as Sprouts and HomeGoods and CVS, so it can get pretty tough to find a spot sometimes.