UPS Customer Center

UPS came by to pick up a package from me and was sent by Amazon, except I had no idea they were coming. Coincidentally, I had a package delivered to me that morning by a different carrier. When the UPS person got there, they saw a package on the floor outside my front door and without any kind of verification, took my package. Not only did the package not have a UPS «Ship To:» label, it had a different carriers labels showing it was delivered to me that day. Upon calling UPS I was helped by a young lady who seemed distracted and uninterested in what I had to say. I asked to speak to a supervisor who was very helpful and trying really hard to figure out where my package ended up. I’m not sure if this specific facility is at fault for what happened, but this is where she found it and I’m really frustrated and surprised with their incompetence. The package could not be re-​delivered and there was no guarantee it could be delivered the next morning. My issue was that the package contained parakeet food that is not found in stores. I usually have to special order it and I had run out and was counting on that package to be home when I got there. The UPS supervisor basically said there was no other resolution other than to wait for them to re-​deliver when ever they could. UPS essentially stole my package and mail tampering is a federal crime as I understand it. Thanks to UPS I had to inconvenience myself by going to the pet store and wasting money on something I didn’t want to buy and should not have had to buy or let my parakeets starve. Please use any carrier other than these guys.

Left my package thrown in a push hidden for no reason on a rainy day. They never leave it in the bush. My house is completely gated and ever shipment I ever had was delivered to my door where it would’ve been protected from the rain. The driver must’ve not wanted to walk through the gate and decided it was in his best interest to throw the package over the fence.

Paid for next day air wanting to get item for Saturday, which is a business day for UPS. Instead it’s scheduled for Monday for a delivery less than 100 miles.
I go to this place seeing if I can pick it up since it has arrived. Nope. They don’t even want to put the effort in grabbing it from the back.
I’m not even going to bother arguing. I’ve seen them deal with other customers in the many times I’ve come here to pick up packages. I just left. I’ve dealt with their misdelivery of previous packages and the BS «it’s not my fault, please sign and remove me of blame».
I can only wonder how much longer before they screw over some big wig that has the power to sue them. Someone needs to do a housecleaning, from top to bottom.

They indicated they could not deliver my package, due to the address being incorrectly printed/​wrong address on the shipping destination label. They told me to get a hold of the original company who shipped me the package to find out what happened.
I contacted the company who’d shipped me the package. They assured me that the correct address was given to UPS and read back to me the correct shipping address they had used.
In order to retrieve my package, I had to schedule a hold-​and-​pickup at this location for 8pm. When I picked up my package, I found the correct address was in fact correctly printed and present on the package. The customer service person releasing my package to me, had no explanation and could not see any reason why my package couldn’t have been delivered as it was.
This UPS location failed to successfully deliver my package, then lied to me about the reason my package was not delivered. I will be passing this negative experience onto others.

I dropped off two packages at UPS to ship to Torrence CA. Both were in pristine boxes, packed and taped to UPS guidelines. The agent weighed them, scanned them, accepted them for shipping with a declared value insured. Image my surprise when one box showed up empty and UPS denied the claim stating it was not packed correctly. I called to dispute the denial and three people, including a supervisor just repeating the claim would not be honored, packaging was not to their guidelines. How convenient… what good is insurance and why would the UPS employee take my money for shipping and insurance if the packing was not correct. I have seen them refuse packages that are not packed correctly. What good is the insurance… just a way to inflate the cost of shipping?! And one box did make it, packed the same. UPS is obviously not reputable and all my packages in the future will go via FedX or postal service.

I’m a little confused. The job of UPS is to track, send and manage packages. Yet somehow, every time I go, there’s someone whose package is either lost or missing (thank God this time it wasn’t me).
I called UPS to keep my packages at the center so that I could pick them up. They left notices on my door but I’m not home during the afternoon to sign for them so this was the best option. When I got there, they had two of my packages but couldn’t find the last one. The last one had frozen ribs in it so it was important I get that one! They couldn’t find it for a while but saw that I had called to have it pulled. The woman said she saw that it was supposed to be pulled but said that no one had done that. What?! They were all very kind and in the end able to track down the package on the truck so I appreciate that. I just don’t understand how their system always seems to get messed up.
There was a guy in front of me who also was waiting for a package that was supposed to be held for him but was instead locked up and wouldn’t be accessible til Monday. I don’t get how these things happen. I appreciate the kind service but hope that they’re able to get things a little more organized so that I feel more secure in having my packages sent through them!

I really don’t like leaving reviews like this but this review is well deserved by them.
Paid for next day service and it has now been 3 days past delivery date and the customer service rep told me I need to wait 2 more days as they do not know where the package is at.
so now I have waited 1 full week for a overnight next day service and They still will not give me a guarantee that they can help me.
They have made a lot of mistakes lately and I will be taking my business elsewhere and I would suggest others do the same.

ups delayed my delivery due to their own fault and rescheduled my deliver for monday instead of the previous friday. i called first this monday morning to make sure my package reaches my door sooner than later on monday because it was crucial that i receive my package asap. i left for a meeting and came back around 11:30 am and found a very rude note on my door by the driver asking me why did he have to rush? instead of leaving the package with the leasing office, he leaves with my package and said he’ll come back in the afternoon.
i live in an apartment complex and the leasing office accepts all packages when residents are not home. my apartment is located 100 feet from the leasing office. apparently the driver thought that it would be more convenient for the both of us if he came back hours later instead of just leaving it with our leasing staff located 30 seconds down the hall. i basically rushed home from my meeting to get the package which i needed for my next meeting to find a rude note on my door and a package nowhere to be found. therefore, i had to cancel my meeting to sit at home and wait for the driver to come back. when he arrives, i asked him about the rude note and he said i shouldn’t be mad since he was trying to do me a favor. although, i know it wasn’t specifically his fault my package got delayed till monday, but i should not be blamed for something that was due to the error of his employer, let alone have a rude note on my door. thanks ups.

Very poor customer service. Every time I’ve been here, you get the feeling that the customer is an inconvenience. They often can’t find the package even though I get an email telling me it’s here. You have a choice and FedEx is a much better choice.

Drove there today, a Saturday. Very long line, thirty plus people. After 20 minutes I moved up enough to see a small sign which read NO MONETARY TRANSACTIONS ON SATURDAYS. PICK UPS AND DROP OFFS ONLY. This after finding the place, which is in an awful area with VERY LITTLE PARKING.
Perhaps someone with an IQ above room temperature would have put a sign on the FRONT DOOR (which was broken, btw). That would have been minimally smart.
This was worse than going to the DMV.

I generally like UPS but this is the worst site I’ve ever dealt with for shipping either in the US or Internationally.
In an attempt to get an IPhone delivered to a condo, it has been a full day of dealing with confusion and conflicting information from this UPS site. Each person had different information that usually conflicted with the prior person. The one consistent piece was that all employees were rude to all customers and could careless about getting packages to customers.

Alert Ups insurance is a scam! They can lose your package and claim it wasn’t packaged properly. They are all corrupt! Do not use UPS and don’t waste time on their insurance. They never pay a claim!

UPS does not allow half numbers like 809 ½ or even dot numbers like 809.5 when sending a package. They will not allow you to correct this on line either. They will notify you that your package is arriving in late afternoon but it arrives at 1PM. This is not late afternoon when you arrange to be there at the wrong address to intercept the package. They leave a message at the wrong address that it will be delivered the next day but no time when you call. When calling to pick it up you are told between 8PM and 8:30 PM only. Period! Once you get there they treat you like little children when picking up your package.
Another thing. The charged more than FEDEX and wanted $ 7 for a signature. FEDEX wanted only $ 4.
So why would you pick UPS over FEDEX?

My package was suppose to be here yesterday — according to the 800# which takes u overseas they have no idea even with the tracking# they said they don’t know where it is
And won’t give me the local phone number to call!
Last delivery 3 out of 5 packages were damaged! Very poor service entire ups
Update-​previous review above — NOW still NO improvement! My package GLASS filled jars with gourmet jams very expensive– was suppose to be delivered by 7pm (needed to take it that night to a party as a special gift it came all the way from Pennsylvania) The package clearly stated my address he threw it at my neighbors door at 8:40 5PM it’s startled her since she’s an elderly woman in bed and she called me and told me it just came to her door instead of mine
There is no local number to call you only get overseas they will not connect you to the local hub from now on it’s FedEx all the way even if I have to pay triple !!!

I can see why this place has so many 1 and 2 star reviews. Almost feels like you’ve gone back in time to 80’s era USSR with extremely slow service, long lines, inefficient and rude staff. I’ll use a regular UPS store any day rather than deal with them.

Driver of truck No. 68 994, a short, dark-​haired female driver
was incredibly rude and REPEATEDLY tossed my printer
(which cost me $ 420) up the stairs to my condo. When I told
her to stop, she just tossed it again. She said, «that’s how we
move boxes…» So fucking unprofessional.

Horrible Custumer service, I can’t belive it
How I got trated today !
I was waitting for 4 tires I brought on eBay
Took 10 days to deliver them is ok, no problem with that. But I call the 800 #
Somebody from 7925 Ronson rd 92 111
Location call me & tell me to be here at 8pm
To pick up my package
When’d I get there the security tell me not friendly with strong authority to get out from the entrance to park on the next parking section ‚
Ok, I was lost. Sorry for that
I was at the pick up area and door was closed, sing on the entrance say open 10am — 6pm (Friday) inside I saw workers but they ingnore us,
I call 800 # la operator (Custumer service 800) tell me location place was closed
But I tell her I got a call saying to show up here at 8pm, She tell me the system say is closed, I tell her, I got a call to show up at 8pm
Finally somebody hear me and say they (operator 800#) don’t know is a courtesy time to show at 8pm and they going to open the door soon
Finally they open the door the guy (I don’t know he’s name but I describe black American, tell me my package was on will and not nice attitude and cero Custumer service I got tired of (UPS) staff
The way I got treated
(I whant to say maybe Christmas & New Years exess of work or long hours god know why !
but they need to improve the way to talk and treat Custumers)
I know a lot of UPS staff aren’t like that
But this is the experience I got today

The day after calling ups customer service line to complain, I started getting hang-​up calls from a number I do not recognize. They would leave bizarre messages. Then the next day I started receiving the same kind of phone calls from a different ph#. Now I’m getting multiple calls every day from these phone numbers.
Has anyone else received this kind of experience after calling to report damaged packages, Etc?

Where do I begin…
How about the fact that I have been waiting ALL day long at home for a package to be delivered. Spent 7 hours waiting then finally tracked my package online to discover that they «MADE THEIR FIRST ATTEMPT» and will try again tomorrow. This company tries fooling their clients into thinking they actually came into their residential area to drop off packages.
SO I called customer service and they told me that I can drive 45 minutes away from my home to pick up my package. HMM, doesn’t seem like TOO much of a hassel?
I am beyondddd furious and outraged.
This company is Sh*t.
FedEx all the way baby.

After the fiasco and lack of follow up regarding my missing package (see original review), I drove 10 miles to the pick up and sort facility and after waiting about 30 minutes finally spoke with a Supervisor, Justin, who was very nice and offered to put a request for the Sunday night /​Monday staff to deliver my package first thing Monday directly to my conference. He even gave me his cell to follow up, which I really appreciated. Unfortunately, come Monday at 7am, I hadn’t heard from anyone so I called this location, spoke with a woman who said that they got no such message and my package was not there. Then she said it was on a truck, she would see if it could be delivered to me at the conference site and would call me back. I never heard back and no one answered the phone after that. I called Justin on his cell but no answer and no call back.
The package was delivered late to my office, too late for the conference, and it was DAMAGED on top of all this.
UPS should be ashamed of the crew at this location. The customers they lose over events like this will cost more than just hiring better people.