Vons

How is Von’s still in business? It’s possibly the worst grocery store with very little variety of products, INCREDIBLY slow deli service and constant long check out lines. The aisles are always small and hard to navigate around others. One positive is that their staff IS very, very friendly. But I’ll be taking my business somewhere else, even if it means driving out of the way

Bad customer service! Cashier was rude. Didn’t greet us, looked past us like we weren’t there. He had asked the previous customer in front of us how he was doing, just because he ignored you and was trying to get out of there, doesn’t mean you have to ignore us. Then when he couldn’t swipe a gift card he raised his voice as if we couldn’t hear him. Terrible!

Horrible customer service! It sucks that this is the closest vons because they’re terrible! (Except for the pharmacy, I’d give them 5 stars)
When I’ve called in, asking for a specific item, the customer service person (who sounds like a 12 year old girl) keeps hanging up, when transferring the call! This has happened several times!
The manager is MIA and refuses to acknowledge that this store needs help.

This Vons is convenient, and several of the cashiers are incredibly nice. However, the lines are usually long, and the parking lot is a little hard to maneuver (not as crazy as the Sprouts on Park though). I find it less stressful to park on the street rather than risk a fender bender in the lot. I always check the expiration date on everything because I’ve seen multiple items on the shelves that were expired – especially in the deli area (hummus, cole slaw, potato salad). It is nice to have a grocery store in Normal Heights, but this Vons could benefit from a makeover.

Rip off city! Almost everything is twice as much as you’d pay anywhere else. They want $ 6 for eggs that they sell at Trader Joes for $ 3.50. Like green, unripe bananas? They have plenty of those too!

I always get over charged for another item but didn’t really care going in to tell them until the third time it happened!
I told the old doorman in the suit (who was probably their sweetest & nicest employee) that the clerk had charged me for 3 of the same item instead of 2 and that I just wanted to return the 2 items & get my money back. So he told me to wait for the clerk who checked me & I told him what happened, but he only refunded me for 2 items & not 3. I was like excuse me sir, but you over I just told you that you’ve charged me. And he said that I only brought in 2 of the items!!! He thought I was stupid??? I was angry! I just took my money & left because I just couldn’t handle the this guy & his sarcasm.
NEVER coming here again. Just as everyone has said in their review, the store is almost always under stocked, lines are always long & also the deals you see in the newspapers don’t even exist at this Von’s. Just drive another .5 miles to get to the next closest Von’s on 30^th street in North Park.

The only reason I, and others, keep this place alive is because of proximity to our homes and the need for groceries frequently. It is the most annoying grocery store I’ve been to. Lines are always long, stock is often not kept up, and the folks at the deli are just not nice. It always feels as if they are doing us a favor for helping us. I have seen many folks review this location so poorly on so many websites. It would be nice to see the management staff take action, and I do think many folks, myself included, would re-​review at a higher score and be very thankful for their help and consideration. Until then…1 star;-(.

Definitely not my first choice of Grocery store in San Diego, but it’s the closest to me so I usually put up with the long lines and not so friendly employees that work here. The store seems very cluttered to begin with and can be hard to guide through traffic during busy hours. Deli selection is disappointing compared to competitors in the area. Whenever I checkout there is always a long line and the clerks that ring me up always seem to hate their job. It can’t be that terrible working at Vons, can it?

This VONS is what it is: an old, small store in a dense urban neighborhood that tries and mostly succeeds at catering to its diverse client base. Want organics or specialty produce? Check. Sadie Rose baked goods in addition to the VONS bakery? Check. A service meat and fish counter that does not smell like rotting food or bleach? Check. Craft beers? Check. Inexpensive cuts of meat right next to the grass-​fed all-​organics? Check again.
For me, the highlight is that I can walk to a well-​stocked supermarket that carries fresh foods. Would I like a spiffy new VONS like the one in Mission Hills? Hell, yeah! In the meantime, this VONS will do very nicely, thank you.

I love this store. The staff are always helpful and cheery (with the exception of one of the deli ladies ONLY once). It’s super small, so don’t expect 100% of what you’d find in a big Vons… Which is probably why I like this store.

Staff is always nice but this store is always understaffed. I come here occasionally due to the convenience of it’s locations and it seems there is always 2 – 3 registers open at the most with lines backed up through the isles. With the prices that Vons charges they should not be so stingy with their staffing hours.

Send this place peacefully back to 1978 where it belongs.
Always busy for no reason, horrible layout, no self check out, always a long line, treated like a moron by a grocery clerk when using the new chip credit card that they have machines for but aren’t set up to accept… My apologies, I wasn’t invited to your staff meeting, although, clearly, neither were your staff.
Go away.

My club card didn’t go through after a purchase I made last week. After recognizing the issue, I contacted corporate to fix the problem. They were unable to assist me with the problem and after being redirected twice, I was told to call the store directly. JR, the manager on duty, invited me to come in to the store for an immediate refund without hesitation. He fixed a problem that corporate was unable to, which was impressive. Excellent customer service and the money was handed over without question when I showed up. Thanks again!

The employees at this Vons are all great. Super helpful and friendly. It’s been our local grocery store for 6+ years and it’s nice to see familiar faces.
They have a great selection of items and the produce department is kept nice and clean. I’ve never seen rotted meat or produce.
I wish they could do something about the check-​out stands. The lanes are very short and are immediately up against the aisles so you’re often waiting within the aisles in a super long line to get in and out.

Not a bad little crowded supermarket. Has all you might need, narrow crowded aisles, friendly checkers, easy parking. I shop here for convenience, never any problems!

Smallest Von’s ever but it closes at 1am! Huge parking lot and right next to Rite Aid.
I’ve been coming here for years no complaints.

This store is consistently out of stock on standard items, laid out in a way that makes no sense (why is the sour cream with the orange juice instead of ALL the other dairy?), and insanely understaffed no matter when I go in. There are currently three registers open with lines of 8+ customers in each one, yet they aren’t opening more lanes. I’ve waited in line to check out for twenty minutes before. I shouldn’t go back but it’s the closest grocery story to my house and sometimes I’m in a pinch. Every experience I’ve ever had reinforces my poor opinion of this place.

Argghhh! I’m not sure who I’m more pissed at: myself or Vons. Broke again, picking up prescriptions next door at Rite Aid, in possession of coupons, I violated my own rule about avoiding this Vons once again for money and convenience sake.
The 2.6 lbs of rotten chicken and 2 bad oysters I just threw out is penance; I deserve to sit here boiling in my own furious oils. First, I’ll admit that while it is my responsibility to enter my card number for my savings, when I am distracted by literally counting out nickels and dimes to pay for my 2 items, it would be nice if the clerk asked me to enter my card number so I didn’t get charged the extra $ 2, which I clearly need. I’m actually going back with my receipt for that! Now on to the most pitiful and infuriating trip ever. This trip was made at ~ noon on Monday. I could see that they were in the process of stocking, but half the store was MIA! The water I wanted was not stocked and had not been stocked for about a week. The creamer I wanted… empty shelf. All the fresh bakery bread bins were empty. This is noon, what have you people been doing all morning??? I wanted a red onion… I better want one of these 3, which includes 2 that look like they came straight from a nuclear plant and 1 partially rotten onion. After scavenging for what I could amongst the rows of empty shelves and bins, and lack of produce, it was time to fight through Disneyland length lines to give them my money. But the icing on the cake was the rotten chicken and oysters I just discovered (it’s only Wednesday — 2 days after I shopped). A dizzying and maddening experience which actually prompted a letter to corporate. 30^th St. Vons now gets one more shot before I swear off the chain altogether, no matter how cheap or convenient they are. Some things in life just aren’t worth it.

Was in this store several months ago on a rainy day.
The electronic door as I was walking in shut in on my elbow and caused me to take a few days off of work as my elbow was swollen and extremely soar.
They immediately sent it over to a claims specialist w there insurance company. Why do that. A phone call from there customer service team would have been nice.
Whom then did there investigation. I was told it wasn’t there fault that the door hit my elbow that the door was fine after they had it looked at.
REGARDLESS THERE DOOR HIT MY ELBOW PRETTY HARD SND THEY COULDNT EVEN TO CALL ME TO APOLOGIZE!
They immediate hand it over to there insurance company. What crappy customer service.
I’ll be shopping at whole foods from now on as they monopolize the grocery chain.
Do not go there as they do not accept responsibility for there patrons well being while You r on there property.

I love grocery stores. They keep my food and beer supply flowing. This Vons in particular has a solid selection of both. Lots of local craft beer and a good selection of pre-​made food.
For the latter, I generally get either chicken strips or friend chicken with potato wedges for $ 6. The fried chicken has been dry in the past, but I don’t mind since it isn’t their priority as a grocery store.
Groceries in general are a bit more expensive than the norm so I generally keep an eye out for the weekly specials.
Service is excellent. I always get a friendly nod from the security guards and I know most of the cashiers recognize me from all the cookies and beverages I buy here. It feels like a smaller establishment than it is, which is good imo.