Vons

Very big market, cold feel. Deals aren’t really that great. The employees all look and act like they hate working there. The lighting is very depressing. The clientele can be very questionable as well. As far as cleanliness, it is not clean. The only saving grace that allowed Von’s to get an extra star out of me is their gas station. It’s the cheapest gas in a 20 mile radius. However, you will wait in line for it.
Instead, I go across the street to Trader Joe’s, Major Market, and Jimbo’s. For food, I avoid this Von’s like it literally has the plague … Maybe I’m not too far off.

This is one of the better Vons locations — it is clean & the employees are always willing to assist. This is in contrast to their location on Centre City Pkwy in Escondido. Usually the lines move quickly & management is always willing to open new ones based on the current volume of people.
I do wish that the prices were more reasonable. The price of items seem go up by the week, some as much as 28−30%. Cheese is a good example. One week it us $ 6.99 the next $ 8.99. That is quite a swing.
There meat department is the best. Very nice workers & willing to assist. The same can be said of the Deli department. Also, their wine & sprint section is second to none.
I would encourage anyone in the local area to try it. You will not be disappointed,

My family shops here all the time as its our local and convenient market. Now we are going to either Ralphs or Albertsons. The customer service here at Vons is great, just avoid evening rush as they never have enough staff to handle the check out. The reason we are switching store is the meat department. They let meet expire all the time on the shelves. Yes, sometimes they sticker the meat at lower price, but everytime I go grab a pack of meat, its usually ready to expire in a day or two, and its marked at full price. Just a few days ago there were packages that already had expired. We have thrown meat away which was still within the expiration date. Having kids makes it a little challenging to return that bad meat, but a shopper shouldn’t have to worry about these types of returns. I will give them a chance again, but for now, sticking to other options.

I stop by at least twice a week. I usually stop by at 7am which is great because no one is there and checking out is super fast. Love the breakfast burritos from the deli. The lunch hour is a different story. SUPER CRAZY! I would rather stop by 711 if i just need a soda… to avoid a long line.

Nice vons here. The chicken and steak from the butcher tastes great and is excellently priced. My only disappointment is there isn’t a discount rack like you can find at Ralph’s.

After over 30 years shopping here, we will no longer be supporting this establishment. We reported today to Corporate overcharging of extra items and hostile price check by Store Manager Terri Fort who presented as immediately abrasive, incapable of problem solving or effective communication; her contemptuous, overbearing attitude and complete lack of sensitivity in customer relations are incongruous with her position. Having other recent negative experiences at check-​out here we suggest Corporate take a closer look at this location, especially given the captive elderly and infirm customer base provided by the neighboring Remington Club. We are pained to think that these experiences are being imposed upon the elderly, or anyone, in fact. God Bless Good Service Providers Everywhere.

This is my least favorite Vons. There are constantly out of certain products and the employees are slow.
If you really want a bad experience, make sure you talk to the supervisor, Kat! I would have excused her incompetence, but nothing excuses being lied to. Kat: Don’t tell me one thing, ask your supervisor to learn you’re wrong, and then tell me you never said that in the first place. I don’t expect Vons employees to be rocket scientists but I should expect some integrity.

Christmas dinner at my parents house means that I’m inevitably going to have to take a trip to Vons, which I unaffectionately call, «hell on earth.»
This year garlic was the crux of my trip. A common item, essential for the standing rib roast and easy enough to find year round. Well, leave it to Vons in Rancho Bernardo to be completely out of garlic only to issue an excuse of «someone messed up the order and forgot to deliver it.» I mean, beyond a traditional prime rib, garlic makes appearances in plenty of holiday dishes, right? Shouldn’t this be an item that is stocked in excess especially seeing that it’s not known as a rapid perishable?
Frustration doesn’t even begin to explain my visit but I still give them props for even opening their doors during Christmas. Thankfully the produce guy at Vons on Poway road was on top of his game and Christmas dinner was saved with a delicious garlic laden chunk of red meat.

By far the most unfriendly place to do your grocery shopping. Years ago we shopped here one time and then went to Albertsons. When Haggin took over and then went under we started coming to this Von’s again and quickly found out they never improved. Their store is too dark, aisles too narrow and their layout makes no sense. There is no flow to the store. Once you finally make your way through getting to the cashier is not any better. And the baggers are the worst of any grocery store. They just throw everything in bags. They mix cold with soaps, produce with breads and generally don’t care. I just started doing it myself regardless of the dirty looks from staff. Basically, the employees here act as if they are the most unhappy employees on Earth. For sure they are the worst we have ever encountered.
Want to know the clincher of this shopping experience at Vons? The PRICES! They are the highest of all the grocery stores. So you don’t even get to save money for your aggravation of coming here!
So after giving this Vons a number of chances over the last few months, we are going to try Ralph’s in Carmel Mountain. We stopped by last week and so far the staff are very nice and the prices were great.
We will never shop at Vons again.

Such an improvement since Mike Rupp left. I think that the customer service has really improved. I am heavily into your produce. It seems like they are a little slow to get the produce out. You can come in at 11:30 am and the produce is still not out. But if you ask Julie or Heather they will be sure to go to the back and help you out.
Jennifer has been helping me out at the customer service area and even calls me when I am looking for certain items that Albertson’s had and Von’s doesn’t.
It would be nice if Von’s on line could come out of another store. Has Von’s thought about moving it out of Rancho Bernardo. Since RB is so busy, why not move it to a slower store?
Maybe if Von’s moved it out, the people in produce would have all of the salads and juices out at an earlier time. Just a thought.

I have to start out by saying how rude the employees were tonight. I watched my mom receive an amazing greeting of getting carts almost slammed into her by one of the employees who was coming up from behind her with a cart and trying to get her to move out of the way. He gave her a real dirty look afterwards after she jumped and got scared. My mom has back and neck problems, so him coming up behind her and coming at her with a cart to have her get out of the way made her jump and caused pain to her back and neck. He didn’t apologize or anything. I hate seeing my mom treated badly.
I also don’t see the reason to shop at Von’s. It’s at least a third or twice as expensive as Ralphs, Trader Joes and Sprouts which are all nearby. The produce at Von’s is trough the roof expensive! The cost it takes to buy ingredients for a salad is close to 15 – 20 dollars when at Ralph’s those same ingredients would be 7 – 8 dollars. You get very little for what you pay for here.
The deli section/​hot food section has horrible tasting food. Do not get the baked chicken. It has some weird, slimy and flunky coating/​seasoning on the outside. I bought an 8 pack of chicken pieces and only ate two pieces that I chopped up and put in my salad. I couldn’t really stomach to eat the rest later. It gave me a stomach ache and made my stomach churn tasting the weird coating.
Nothing here is worth your money. Take it to a different store, get twice what you pay for, better quality and nicer employees. I see Von’s going down the same path as Haggans.

Came in around 11am on a Wednesday, took my sweet time picking out my groceries, didn’t have trouble finding items, was having a mellow experience overall. I get to the checkout and only 1 regular lane is open. Two express lanes are also open but I have more than 10 items. The cashier appears overwhelmed and is wondering where the other cashiers are. She claims can’t even page overhead (no idea why). Another lady comes by and pulls people from the long line to another register and it moves pretty quick from there.
Before leaving, I notice an error on my receipt and need to exchange something. A young gentleman helps me out and says I need to go to the register to do the exchange/​refund, which he can’t do. The first register he takes me to, the lady has an attitude and tells him to take me to the front register. I eventually get helped and am really appreciative of the man that helped me but was definitely irritated at the cashier that pretty much conveyed she didn’t want to be bothered with helping a customer with a return. I wish I’d gotten her name because she pretty much just passed the buck and it wasn’t like she was too busy; there was no one behind me in line.
I’ll go back but I’ll mentally jot down names of the rude ones next time. They really have a way of bringing a store’s good name down.

This is not so much a review of the Von’s in Rancho Bernardo as it is a review of the delivery service that operates from this Von’s location. I’ve used the Von’s delivery service several times and each time seem to have a problem. Eggs are always smashed, odd substitutions (onion & garlic pita chips for water crackers?) and the inability to provide fresh cold cuts and cheeses. I ordered sliced muenster cheese from the deli, and received pre-​packaged cheese from the dairy section instead. Same with ham… ordered a pound of Black forest ham (from the deli) and received a pre-​packaged ham product. When I called Customer Serviced I was told that the problem was my delivery was too early in the day (11:00am) and the Deli wasn’t able to provide the products I ordered. OK, so on my most recent delivery I scheduled for 1:00pm. STILL no freshly sliced deli items. All pre-​packaged. My most recent order had 5 substitutions. Out of curiosity I actually went to the store to see if they had the «missing» items, and of course THEY DID!!! There was absolutely no need for the substations, someone just didn’t spend the time to look for the correct items. The delivery guys are great — but whoever fills the orders, not so much…
I used to shop at this store all the time but stopped because the Rancho Bernardo parking lot is an absolute nightmare. Too many people who shouldn’t be driving anymore. The final straw for me was when I saw an elderly woman SSSLLLOOOWWWLLLYYY making her way… with her walker… from the store to her car (a massive boat of a vehicle). She eventually made it to her car, slowly managed to get inside, then immediately started up the engine and backed out of the parking space like Mario Andretti — without ever looking behind her. VERY scary!!! If you go to this location, be sure to park FAR away from the entrance. For me, parking in the Von’s Escondido lot works just fine.

Been coming here for years and never left a review?! This location is easy to get to and I always find a spot near the entrance during the weekdays or weekends. The produce are fresh and so are the meats and seafood.
Associates are always welcoming and hard working.
I love that this store isn’t too crowded because I get what I need in a flash.
There’s a Starbucks and Panda Express.
Get the reward card… Start saving on gas!

A solid grocery store, always clean and the employees are consistently nice. To move their rating up to four or five stars, they need to improve in these areas:
*Enlarge the organically section in produce, it’s ridiculously small
*Carry a better selection of seafood in the fresh case
*Offer more than basic staples, throw in some specialty items.
*While the employees are nice, there’s nothing more special about the service. In some stores there’s quick proactive response to a customer looking to find something, whereas in Von’s they’ll help only if you flag someone down.

I usually come here after my gym session on Monday nights to re-​up on groceries and came across these delicious looking waffle donuts. I guess I’ll be adding these to my grocery list every week. Thank you Vons for this wonderful new addition!

I will not be coming back to this location ever! I have no complaints about the store itself but the employees on the night shift are so rude! Since I work during the day and am not retired like most of the community in Rancho Bernardo, I mainly do my grocery shopping at night but I will not come back to this location again.
The cashier Josh is a total prick. He asked me stupid questions like, «Is this a yam or a sweet potato?» And then laughed when I said it’s a yam… OK… He then proceeded to make sarcastic comments about everything I did and rather than be helpful he just made fun of me the entire time. I didn’t realize being a cashier is such a high class job that it gives you the right to say what ever you please to your customers. I’ll take my second class money somewhere else.

Prices are higher than my usual store, but I needed a few things. Pharmacy area was slow but it was more the patrons than the staff.
Doubtful I’ll return– it’s far from me andrhr prices are high

It’s a retirement home!
Don’t bother coming here if you’re in a hurry. Customers are slow, rude, and there should be some type of city ordinance limiting the number of wheelchair scooters in a store at one time.
— Park as far away from the front as possible.
— Go to Sprouts or Barons instead.

Even if I am more a Barons than a Vons fan, I can totally be a BarVons and have the best of these 2 different stores, the first being more like an organic farmers market all cute and cut together and Vons being the industrialized big brother… both close to me, even though Vons was my first love in grocery shopping during the beginning of my American life.
Vons Bakery is getting better and better, and you can bring one of those wonderful cakes to any party and be more queen than the princess celebrating! There are so good, presentable and affordable. That great.
And to embrace my sweet needs, nothing like a little stop after work for a carton of milk… and a quick visit to the bakery section. Yesterday I found they make croissant with strawberries and crème, la crème de la crème! And they are getting so into the modern times that your box will come with by ‘handcrafted by Maria’. Then, lets not forget to buy some flowers for ourselves… the flower section is fresh and smells so good in there.